Tivoli Mofarrej São Paulo

Hotels
•
Tivoli Hotels & Resorts
9.2 (1011 reviews)
Alameda Santos, 1437 , Sao Paulo , BR
+55 11 3146-5900

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great service
Delicious food
Cons:
Wi-Fi cost
Room pricing

Categories

Cleanliness
9.01
Standard quality for this hotel tier.
Service
9.98
Staff went above and beyond to ensure a pleasant experience.
Location
9.72
Safe area and excellent location near attractions.
Room Quality
8.97
Rooms are generally comfortable, but some mentioned dated decor.
Amenities
8.5
Amenities were good, but some like Wi-Fi were seen as overpriced.
Value for Money
8.46
Complaints about overpricing and value for money.
Food and Beverage
9.51
Outstanding food and beverages, especially breakfast.
Overall Experience
9.48
Overall positive experiences despite some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:00

Property Description

Luxurious Accommodations
The suites at Tivoli Mofarrej São Paulo boast contemporary décor and offer lounges with elegant orchid arrangements, with some providing breathtaking panoramic city views.

Award-Winning Dining and Entertainment
Indulge in a rich breakfast buffet at the hotel and savor city views at the Seen Restaurant & Bar. The Must bar serves craft cocktails by an award-winning bartender, Jessica Sanchez, while live music enhances the evening ambiance.

Relaxation and Recreation
Unwind at the Anantara Spa, a recipient of the prestigious World Spa Awards, offering a variety of treatments in a Thailand-themed oasis. Guests can also take advantage of the outdoor pool, well-equipped gym, and 24-hour room service.

Book now for an unforgettable stay at Tivoli Mofarrej São Paulo, where luxury and convenience meet in the heart of São Paulo's vibrant Jardins neighborhood.

Important information:

Please note that renovation work of the hotel lobby will be carried out from 05/10/26 to 05/11/26.

Please note that leaving the hotel before the established check-out date and without a 24-hour notice, an extra night will be charged.

Please note that the property charges an optional 13% service charge.

Please note that 1 pet up to 30 kg is allowed per unit. Pet fee is 300 BRL for each 3 days.


Spa hours are as follows:
- Mondays to Saturdays: 10:00~21:00
- Sundays and public holidays: 10:00~19:00Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Location

Guest Reviews

9.2
Based on 1011 reviews
Cleanliness: 9.01
Service: 9.98
Location: 9.72
Room Quality: 8.97
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 9.51
Overall Experience: 9.48
F
Fatme • couple • cl
9
Pros:

Habitación amplia y cómoda
Desayuno completo

Cons:

Esperaba un poco más relación precio - calidad

2026-10-31 • via Nuitee
V
valentina • solo_traveller • gb
8
A pleasant stay with friendly staff, but disappointing facilities for the price.
Pros:

Overall, it was a good stay. The room was clean, comfortable, and the staff were very friendly.

Cons:

The air conditioning wasn’t working properly, and the room was freezing on the first night, which made it quite uncomfortable. For the price, I would have expected better facilities.

2026-10-31 • via Nuitee
S
sandra • solo_traveller • gb
1
Terrible customer services and the hotel is very dark not wellcome
Pros:

Was very noise staf not friends

Cons:

Customers services

2026-10-31 • via Nuitee
R
Robert • couple • au
7
2026-10-31 • via Nuitee
M
Marcelo • couple • br
10
2026-10-30 • via Nuitee
R
Rafael • couple • br
10
2026-10-29 • via Nuitee
A
Ana Isabel • solo_traveller • ch
7
Pros:

Óptima localização, vista do andar do café da manhã sensacional, cama impecável. Instalações extremamente limpas.

Cons:

Num hotel 5* não acho admissível a tampa da sanita ser em plástico.
A caixilharia da fachada necessita de ser substituída, péssimo isolamento acústico e térmico.
Elevadores estavam em manutenção. Vários minutos de espera sobretudo pela manhã.

2026-10-27 • via Nuitee
S
Samara • couple • br
1
Insegurança total gerada pelos próprios seguranças.
Cons:

Episódio de agressão do segurança e do motorista do hotel a nós. Violência e insegurança e atendimento lento e descuidado da gerência.

2026-10-27 • via Nuitee
B
Battistoni • couple • br
7
Não vale o custo benefício, tem outros hotéis melhores
Pros:

Funcionários prestativos
Tamanho do quarto

Cons:

Elevadores extremamente demorados

2026-10-26 • via Nuitee
M
Maereen • couple • br
5
Pros:

Staff and service.

Cons:

Very disappointing for a hotel of this category.

The rooms are noticeably outdated and in need of maintenance and renovation. The bed linens were acceptable, but nothing exceptional.

The biggest issue, however, was the hotel’s infrastructure. Out of four elevators, only one was operational, serving the entire hotel. At times, we had to wait up to 10 minutes just to go up or down.

It is unacceptable for a hotel of this caliber and price point to operate under such conditions. The overall experience fell far below expectations and certainly did not reflect the standards expected from a luxury hotel.

2026-10-26 • via Nuitee
H
Henrik • couple • us
10
2026-10-25 • via Nuitee
V
Victoria • couple • gb
9
2026-10-25 • via Nuitee
W
Wagner • couple • br
10
Pros:

Tudo. Nota 10.

2026-10-19 • via Nuitee
O
Oswaldo • couple • br
9
Pros:

Voltamos depois de 5 meses. Não hesitamos ao escolher novamente o Tivoli Mofarrej para nossa estadia em São Paulo. Desde a recepção, o atendimento sempre diferenciado e atencioso nos brindou com um upgrade. Quarto muito bom, confortável, aconchegante e espaçoso. Café da manhã excepcional, no rooftop que acomoda o Seen. Recomendamos, também, o Must para jantar e para um drink no fim da noite. Sala de musculação bem equipada e agradável. Localização excelente.

2026-10-18 • via Nuitee
V
Viviane • extended_group • br
10
Um experiência incrível
Pros:

Conforto e limpeza

2026-10-15 • via Nuitee
G
gianluca • solo_traveller • ch
6
Portatevi i tappi per le orecchie
Pros:

Posizione

Cons:

Rumore : la camera premium ma impossibile dormire per il rumore che arriva dalla Paulista

2026-10-15 • via Nuitee
K
Kamelia • solo_traveller • bg
4
Pros:

the location

Cons:

Room was dark, with small windows

2026-10-10 • via Nuitee
H
Humberto Cordella • couple • br
1
Nunca mais fico nesse hotel.
Pros:

Apenas do café da manhã.

Cons:

O atendimento dos funcionários deixou bastante a desejar. Minha esposa foi mantida aguardando na recepção por um tempo excessivo simplesmente porque eu ainda não havia chegado, situação que nos causou grande constrangimento.

A impressão que tivemos é de que o hotel adota esse tipo de postura em razão do perfil de parte de sua própria clientela e de situações que aparentemente ocorrem com frequência no estabelecimento. Independentemente da razão, é inadmissível que hóspedes regulares sejam submetidos a tratamento constrangedor ou recebidos com desconfiança. Esperávamos uma abordagem muito mais profissional, cordial e compatível com o padrão que o hotel pretende oferecer.

2026-10-08 • via Nuitee
R
Ricardo • solo_traveller • br
1
2026-10-08 • via Nuitee
R
Rodrigo • couple • br
10
Escolha certeira
Pros:

Tudo impecável

2026-10-07 • via Nuitee