Iberostar Heritage Grand Mencey

Hotels
•
Iberostar The Grand Collection
8.9 (2998 reviews)
Dr. José Naveiras, 38 , Santa Cruz de Tenerife , es

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms
Helpful staff
Good location
Nice amenities
Cons:
Room noise issues
Food quality concerns
High prices for certain services

Categories

Cleanliness
8.98
Various guests appreciated the cleanliness of rooms, reinforcing a positive sentiment.
Service
9.45
Guests highlighted the helpfulness and friendliness of the staff.
Location
9.49
The location near the city center was frequently praised by multiple reviewers.
Room Quality
8.44
Some guests had issues with room assignments and noise levels, affecting overall sentiment.
Amenities
8.97
Positive comments about the pool and spa facilities.
Value for Money
8.93
Preventively seen as somewhat pricey, yet overall good for the experience provided.
Food and Beverage
7.98
Some complaints regarding the quality of food and breakfast options.
Overall Experience
8.95
The experience was generally positive, with some critiques leading to a balanced view.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:15

Property Description

Luxurious Urban Escape

Stylish Spa Retreat: Indulge in relaxation at the hotel's spa and unwind in the serene ambiance of the colonial-style building.

Elegant Rooms: Experience comfort in spacious rooms with modern decor, hardwood floors, and a range of amenities including a flat-screen TV, satellite TV, and a mini bar.

Gastronomic Delights: Treat your taste buds to local dishes at Los Menceyes restaurant, complemented by a cozy ambiance at Bar Casino or the lobby bar.

Experience the perfect blend of luxury and convenience at Iberostar Heritage Grand Mencey. Book now for an unforgettable stay!

Important information:

Please note that the full amount of the reservation must be paid in upon check-in.

When booking more than 5 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 12 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.9
Based on 2998 reviews
Cleanliness: 8.98
Service: 9.45
Location: 9.49
Room Quality: 8.44
Amenities: 8.97
Value for Money: 8.93
Food and Beverage: 7.98
Overall Experience: 8.95
D
Daniel • couple • ch
7
Pros:

Freundliches Personal

Cons:

Jeden Abend Anlass / Event im Garten mit sehr lauter Musik bis spät in die Nacht hinein
Keine Bedienung am Pool
Zugang mit Gepäck umständlich

2026-06-20 • via Nuitee
Михаил Мурин • family_with_children • ua
9
Pros:

Атмосфера отеля, территория, интерьеры - выглядит очень аристократично и благородно.

Cons:

В номерах не самый свежий ремонт, но вполне терпимо. Завтрак недостаточно разнообразный

2026-06-18 • via Nuitee
K
Kristie • solo_traveller • es
8
Pros:

Amazing gardens and great location. Very clean and helpful staff. Breakfast good choice.

Cons:

Balcony divisions are very minimal and not private at all. Luckily we had no neighbours but at busier time of year would be very uncomfortable!

2026-06-15 • via Nuitee
E
Elena • solo_traveller • es
10
Pros:

El

2026-06-15 • via Nuitee
C
Chobot • solo_traveller • cz
9
Pros:

The hotel is in a huge an beautiful building with a nice garden and pool. I had a great view to the mountains from the room. Staff was efficient, internet worked. The room was clean, well maintained. I was overall quite happy. It is possible to park in the street for free, but it takes a while to find a spot. Breakfast was OK. There is a spa and a swimming pool. Nice bar and several restaurants.

Cons:

Make sure you check the minibar prices before you get something...

2026-06-12 • via Nuitee
A
Alessandra • couple • it
10
2026-06-11 • via Nuitee
R
Rivero leon • solo_traveller • es
7
Pros:

El spa.

Cons:

Las dos camas pequeñas !

2026-06-11 • via Nuitee
J
JOYCE • family_with_children • es
10
Relación y Disfrute del presente
Pros:

Todo servicio trato y sobretodo la tranquilidad a tope

2026-06-11 • via Nuitee
R
Rashad • solo_traveller • fr
4
2026-06-11 • via Nuitee
M
Marta • couple • es
10
2026-06-08 • via Nuitee
C
Claire • couple • fr
9
2026-06-08 • via Nuitee
G
Guðlaug • solo_traveller • is
10
2026-06-07 • via Nuitee
C
Cristina • couple • es
10
2026-06-07 • via Nuitee
C
Claudia Ramona • couple • es
10
2026-06-06 • via Nuitee
S
Silvija • family_with_children • lt
10
2026-06-03 • via Nuitee
I
Ingolfur • family_with_children • is
9
2026-06-02 • via Nuitee
A
Alba • couple • es
10
2026-06-02 • via Nuitee
M
Maria josefa • couple • es
10
2026-06-01 • via Nuitee
C
Carlos Javier • family_with_children • es
10
Maravillosa
Pros:

El personal fue muy muy amable y fueron todo facilidades. La cama, espectacular.

2026-06-01 • via Nuitee
E
Erman • solo_traveller • gb
10
Pros:

Pool, bar, ambience

Cons:

Restaurant set menu for half board. Not great

2026-06-01 • via Nuitee