The Park Tower Knightsbridge, a Luxury Collection Hotel, London

Hotels
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Luxury Collection
8.2 (1385 reviews)
101 Knightsbridge , London , gb

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Old furnishings
Maintenance issues

Categories

Cleanliness
7.76
Concerns about cleanliness and maintenance issues in some rooms.
Service
9.23
Excellent service highlighted, especially the staff's attentiveness and support.
Location
9.27
Location is consistently praised as outstanding.
Room Quality
7.72
Some rooms are dated and there are reports of maintenance issues.
Amenities
7.75
Amenities are noted to be lacking, particularly modern features.
Value for Money
8.21
Fair value considering location and service quality.
Food and Beverage
7.26
Breakfast buffet reported as below average.
Overall Experience
8.43
Overall good experience with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:12

Property Description

Luxurious 5-Star Experience in the Heart of London

Impressive Views and Modern Amenities
The Park Tower Knightsbridge's circular tower design ensures that each of the 280 luxury rooms offers stunning views of London's skyline. Guests can enjoy in-room entertainment with an iPod dock, on-demand movies, and internet access for convenience and relaxation.

Expert Concierge Services for Unforgettable Experiences
The hotel's head concierge and team are dedicated to providing insider knowledge and recommendations to explore the hidden gems of Knightsbridge and beyond. Whether it's securing reservations at top restaurants or arranging exclusive tours, guests can expect personalized service for a memorable stay.

British Elegance and Culinary Delights
Indulge in the rich culture of Great Britain with a luxurious Afternoon Tea at the Knightsbridge Lounge or savor fine whiskies and cigars at the Hyde bar, both offering a sophisticated ambiance inspired by British traditions.

Experience luxury and elegance at The Park Tower Knightsbridge - Book your stay now for an unforgettable London getaway.

Important information:

Please note:

The credit card used at time of booking must be valid for the entire stay. Please present the credit card used to make your reservation upon check-in at the hotel. Please note that in the event that you cannot produce the same credit card the hotel reserve the right to ask for an alternative method of payment. Please note that the hotel does not accept third party bookings paid by credit card; contact the hotel directly for information regarding bank transfers.

Credit/Debit Card Policy:

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check-out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy:

Third Party Credit Card: Third party credit card forms are not accepted. Bank transfers and CHAPS payments are accepted.

Check: Banker checks are not accepted. Traveler’s checks are not accepted for payment or exchange. Guest must show valid passport for the transaction.

Direct Bill: Direct billing is only available after approval of the credit manager. The company to be invoiced must fax an invoice request to the hotel and include the specific charges to be invoiced.

Extra beds are subject to availability and must be arranged with the property directly in advance.

Park Tower Knightsbridge has a maximum occupancy of three people per room. Rollaway beds are single beds and only one is permitted per room.

The hotel will allocate bed types rooms subject to availability and can only take requests for king or twin.

Please note only service animals are allowed, pets cannot be accommodated.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs GBP 10 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 60 per day.

Location

Property Accessibility

Total Disability Score: 85.29
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 159
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.2
Based on 1385 reviews
Cleanliness: 7.76
Service: 9.23
Location: 9.27
Room Quality: 7.72
Amenities: 7.75
Value for Money: 8.21
Food and Beverage: 7.26
Overall Experience: 8.43
S
Sofia • couple • gb
2
2026-06-06 • via Nuitee
S
Saeed • couple • ae
10
Pros:

موظفين الاستقبال ودودين
الهدوء

2026-06-05 • via Nuitee
L
latefah • solo_traveller • tr
10
Excellent
Pros:

Excellent

Cons:

عدم وجود قنوات عربية كثيرة نأمل إضافة مزيد من القنوات العربية

2026-06-04 • via Nuitee
S
saraaalhashmi • Family
2
worst hotel experience ever; do not waste your money
Pros:

worst hotel experience ever — do not waste your money

this was genuinely one of the worst hotel experiences i have ever had, especially considering this is supposed to be a five-star hotel and one of the more expensive hotels in the area.

we stayed in london during very hot weather, with temperatures outside reaching around 35°c, and the hotel had no working ac. we had three rooms, and none of them had proper air conditioning. the rooms were unbearably hot — honestly hotter than the corridors, hotter than the reception area, and even hotter than outside. we asked for a room change, but were told there were no available rooms and that the issue affected the entire building.

we complained multiple times throughout the stay and received no real solution, only repeated false promises. on our third night, after going downstairs and demanding to speak to a manager because the situation was unbearable, the manager promised us compensation. she told us that the previous two nights would be 50% off across all three rooms, and that the third night would be complimentary. she also promised to send fans to the rooms and said they only had one portable ac available, but that they would order portable ac units for the other rooms and send them once they arrived.

only one portable ac was provided. fans were sent to the other rooms, but the promised additional portable ac units never arrived. for two days, we kept calling and asking about them, and staff kept denying that this promise had been made.

then, on checkout day, we were shocked to be told that the compensation was only 30% off for one night. this was absolutely not what we were promised. i personally had that conversation with the manager, and five members of my family witnessed it. yet the hotel completely denied everything. the duty manager, souki, eventually said “as goodwill” she would increase it to 50% off one night only. this was still nowhere near what had been promised to us.

the problems were not limited to the ac. we also had electricity issues in one of the rooms. the lights would suddenly turn off, leaving us with no lights at all. i complained every single day, and every day they sent the same engineer, who kept trying to convince me that electricity cutting off for a few minutes is “normal.” it is absolutely not normal in a five-star hotel.

one of our room doors was also broken and extremely difficult to open and close. it required excessive force, and i could not open or close it myself. my father had to do it for me every time because of how hard it was.

the entire stay was horrible from beginning to end. the staff were not friendly, not helpful, and did not seem to genuinely care. it honestly felt like the only reason the manager made promises was to get us to stop complaining downstairs in front of other guests and go back to our rooms. once we did, nothing was properly done.

we paid a lot of money to stay at this hotel because of its location and five-star rating, but the experience was completely unacceptable. no working ac during extreme heat, electricity cutting off, a broken door, false promises, poor service, and unfair compensation.

i would never stay here again, and i strongly do not recommend this hotel to anyone. please do not waste your money

2026-06-03 • via Tripadvisor
A
Alia • family_with_children • ae
1
It was boiling, horrible, and awful
Pros:

The location is ok

Cons:

The ACs were broken and the staff weren’t cooperative. We couldn’t sleep for our entire stay from the extreme heat. We were promised portable ACs but they failed to deliver. They also promised to give us a discount on our stay for the inconvenience caused, but when it was time to checkout they REFUSED to give us said discount. I wouldn’t recommend this hotel to anyone at all! Specially during summer

2026-05-31 • via Nuitee
M
mohammed • solo_traveller • ae
6
2026-05-31 • via Nuitee
D
Dana • couple • sa
10
2026-05-29 • via Nuitee
M
Muneera • extended_group • qa
1
BAD
Pros:

Location

Cons:

Electric power issues almost every day we need to contact them for technician , air condition was not cooling at all , housekeeping not that much cleaning, toilet was smelly ..

2026-05-29 • via Nuitee
M
Mohamed • couple • ae
6
اقامه جيده
Pros:

موقع الفندق ، العاملون ودودون

Cons:

الفندق يحتاج إلى تجديد وثلاجه لوضع المشروبات او احتياجات الاطفال .الفندق يحتاج إلى تنظيف السجاد والأرضيات بشكل عميق ، لقد أتيت إلى الفندق لتسترخي وتعيش اجواء لندن ، لقد عشت بكابوس بسبب حساسية الجيوب الانفيه بسبب الغبار في الغرفه

2026-05-28 • via Nuitee
L
latefah • extended_group • tr
9
👍🏻
Pros:

Nice

Cons:

Every thing is good

2026-05-28 • via Nuitee
• solo_traveller • gb
10
Overall we thourly enjoyed our stay
Pros:

Excellent location within walking distance to Chelsea flower show

Cons:

The car park was rather tight, difficult to open doors.

2026-05-26 • via Nuitee
U
U8324GGjohnb • Couples • Plano, Texas
10
Good location and great service
Pros:

The rooms were clean and well provisioned. The staff was incredibly helpful and friendly. Great location very near to the underground. Plenty of restaurants nearby. The breakfast was good but not great.

2026-05-24 • via Tripadvisor
L
latefah • couple • tr
8
2026-05-23 • via Nuitee
O
Obaid • couple • ae
10
2026-05-21 • via Nuitee
D
DR ABDULLATIF • couple • sa
9
2026-05-19 • via Nuitee
T
Telisha • couple • gb
3
Nice view ish
Pros:

No hair dryer or shampoo conditioner or body wash!

2026-05-11 • via Nuitee
A
Abdulla • couple • ae
10
2026-05-10 • via Nuitee
M
mrtravellerLondon • Friends getaway • London, England
10
Fantastic buffet breakfast and beautiful room at Park Tower Knightsbridge Luxury Collection Hotel
Pros:

The Park Tower Knightsbridge, Marriott's Luxury Collection Hotel, has an excellent location on Knightsbridge, next to Harvey Nichols and steps from Knightsbridge and Hyde Park Corner Tube Stations. Genuinely friendly, professional and helpful staff throughout the hotel. Particularly Front Desk staff member Sid, and all the staff at The Trianon breakfast restaurant. The rooms are all a spacious 31sqm / 334sqft and the categories only differ by view, so the higher the floor, the better the view, the higher the room category is. All rooms have a separate bathtub and walk in shower in marble bathrooms.
Very comfortable beds, 200 thread count cotton sheets and Arctic Down pillows. The Buffet Breakfast is very good value at GBP 29 for a 5 Star Luxury hotel. Delicious food and very helpful staff in The Trianon restaurant. Excellent food and service at The Hyde Bar, which Iwrote a separate review on.

2026-05-09 • via Tripadvisor
S
Sultan • couple • qa
7
Cons:

الفندق يحتاج الى تجديد

2026-05-09 • via Nuitee
S
Shamma • couple • ae
1
This was my last time staying at Park Tower
Pros:

Only location

Cons:

Not clean, very consumed, old furniture and most of the room facilities & furniture were damaged.

2026-05-09 • via Nuitee