Hotel Goldener Hirsch, A Luxury Collection Hotel, Salzburg

Hotels
Luxury Collection
9.6 (378 reviews)
Getreidegasse 37 , Salzburg , at

Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Beautiful location
Comfortable and spacious rooms
Helpful staff
Cons:
Service inconsistency
Value for money concerns

Categories

Cleanliness
9.1
Several guests mentioned issues with room cleanliness and maintenance.
Service
9.1
Mixed feedback on service, with some staff being perceived as petty and unaccommodating.
Location
10
Guests praised the central location of the hotel and its proximity to attractions.
Room Quality
10
Rooms were described as spacious, comfortable, and beautifully appointed.
Amenities
10
Amenities included luxuries like heated floors, though some were reported broken.
Value for Money
8.6
Guests felt the hotel did not meet the expected value for a Luxury Collection property.
Food and Beverage
10
General comments suggest the breakfast offering aligned with expectations.
Overall Experience
10
Despite some issues, guests expressed a high likelihood of returning to the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 23:18

Property Description

Historic Charm and Luxury Accommodations
Located in the heart of Salzburg’s Old Town, Hotel Goldener Hirsch offers a unique blend of historic charm and luxury. Housed in a 15th-century building, the rooms feature classic Austrian décor with antiques and handmade furniture, providing an elegant and comfortable stay.

Culinary Delights and Elegant Dining
Indulge in a culinary journey at the on-site restaurants. From Austrian and international cuisine at Restaurant Goldener Hirsch to traditional Salzburg dishes at Restaurant Herzl, guests can savor a variety of flavors. The Bar Goldener Hirsch offers a sophisticated setting to enjoy a wide selection of drinks.

Convenience and Cultural Exploration
With free WiFi, a library, and a computer for guests’ use, Hotel Goldener Hirsch ensures a convenient stay. Explore Salzburg’s famous sights such as the cathedral and Hohensalzburg Fortress, all within walking distance from the hotel.

Experience luxury and history in the heart of Salzburg at Hotel Goldener Hirsch - book your stay now!

Important information:

If you use a navigation device, please enter the following address: Herbert-von-Karajan-Platz 5-7.

Please note that the credit card used for booking nonrefundable rates needs to be provided upon check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SZG

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for free when using an available extra bed.
    People 12 years old and over stay for € 65 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 45 per day.

Location

Guest Reviews

9.6
Based on 378 reviews
Cleanliness: 9.1
Service: 9.1
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 8.6
Food and Beverage: 10
Overall Experience: 10
O
o2mpx Friends getaway
10
Terrific Location with Excellent Staff
Pros:

Rating assumes the quirky non-standard old world charm rooms are acceptable, the hotel provides the greatest convenience relative to location near shopping, sights and restaurants.

Service staff across reception, restaurant, housekeeping, luggage handling, are all excellent. Food wise in terms of breakfast and dinner was average. WiFi average.

Recommended.

2026-06-11 via Tripadvisor
3
314AprilN Friends getaway Sherrills Ford, North Carolina
10
A True 5-Star Hotel
Pros:

Goldener Hirsch supersedes every expectation you have. The room is luxurious with spacious cozy beds and music in the bath. Soft bathrobes and slippers, fresh flowers, and lighting on motion sensors- every detail makes it special. Yulia and Micael made our 3 night stay so easy by making reservations, calling taxis, and holding our bikes for us. We truly enjoyed our complimentary prosecco and homemade dessert from their bar. Goldener Hirsch staff deserve to be applauded! We will remember this stay forever! Thank you for making it so special! (Oh and I forgot to say that their location is superb! On a beautiful street in the Old Town.) 10/10 Best Hotel I’ve stayed at in Europe, hands down!

2026-06-08 via Tripadvisor
A
ARKADY solo_traveller il
7
Pros:

Место отличное,персонал очень приветливый

Cons:

Место расположения

2026-06-02 via Nuitee
7
768angieb Family Nome, Alaska
10
Excellent
Pros:

Excellent. Highly recommend. Would stay here again.

2026-05-30 via Tripadvisor
K
krolinka Couples New York
6
Dark room
Pros:

We stayed for 2 nights and they upgraded us to a larger room, however, it was in the back of the building and so dark and gloomy and you could not open the curtains because people walking around in the hallway across could see into your window, so no privacy. Room was very disappointing, especially at that price and especially after I had specifically requested a higher floor room. Also, there was barely any wi-fi signal, but thankfully Paolo let me use a different room for a work zoom call that had fast wi-fi. All in all, it was a nice property but we got a really bad room albeit nicer rooms were available and I am Marriott Platinum. Service was great though.

2026-05-29 via Tripadvisor
M
munttel Family Holland, Ottawa County, Michigan
10
Beautiful suite
Pros:

My daughter and I stayed for 2 nights in a suite. Very lovely traditional decor in a good sized space. Very good location and easy to walk to popular spots. Would totally recommend, staff was also helpful .

2026-05-23 via Tripadvisor
M
Martin couple de
7
2026-05-23 via Nuitee
S
Susan solo_traveller gb
8
Great stay at the Goldener Hirsch
Pros:

Excellent location, good air con, very comfortable room and bed, lovely engaging staff, quaint building, never waited for a lift, excellent facilities they thought of everything.

Cons:

Food was tasty but sparse and my breakfast (eggs Benedict) was cold both days.
Pillows were very soft but that's probably subjective to each individual.

2026-05-22 via Nuitee
A
Alicia solo_traveller us
10
2026-05-12 via Nuitee
I
Ibrahim family_with_children gb
10
2026-05-10 via Nuitee
W
Wilfried family_with_children de
9
2026-05-07 via Nuitee
R
rogerhga Couples Atlanta, Georgia
10
Perfect stay in a historic hotel right in the middle of the Salzburg Old Town
Pros:

This is one of the finest hotel stays we’ve had in quite a while. The hotel carries nearly 500 years of history, but it well updated while maintaining its historic charm. The service was excellent throughout our stay—front desk, restaurant, housekeeping, bellhop. Our room was clean and well-appointed with lots of detailed touches to enhance our stay, including Bluetooth connectivity in the bathroom, motion sensor lighting and a desk that converts to double as a full makeup table. Housekeeping was excellent throughout our stay. We ate at the terrace restaurant twice and found it to be a relaxing, enjoyable meal, although the menu options are slightly limited. The hotel is located on a pedestrian street with lots of crowds and activity, but we had no issues with noise in our room; the location makes it very walkable and convenient. While the price is a premium rate, the hotel is worth it and I’ll absolutely look no where else when we plan our next trip to Salzburg.

2026-05-04 via Tripadvisor
K
Kane couple sg
8
2026-04-25 via Nuitee
J
james solo_traveller us
8
2026-04-25 via Nuitee
B
Barbara couple at
10
2026-04-23 via Nuitee
V
vincenzo couple au
9
2026-04-20 via Nuitee
R
Renee solo_traveller us
10
Pros:

Everything from early check-in to chocolates and fruit and turn down service (yes, they do that!), it was perfect! We felt special and cared for and it was lovely!

2026-04-19 via Nuitee
S
Sabine family_with_children de
9
Ein gelungener angenehmer Aufenthalt
Pros:

Die Lage ist unschlagbar. Die Rezeption ist sehr nett.

Cons:

Das Frühstück hatte ich in vielen 5 Sterne Hotels schon besser.

2026-04-13 via Nuitee
C
Claudia couple de
9
2026-04-11 via Nuitee
B
Boris solo_traveller de
10
2026-04-05 via Nuitee