Sheraton Imperial Kuala Lumpur Hotel

Hotels
•
Sheraton
8.3 (3506 reviews)
Jalan Sultan Ismail , Kuala Lumpur , my

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Good location
Spacious rooms
Cons:
Cleanliness issues
No smoking area

Categories

Cleanliness
7.34
There were mentions of cleanliness issues, specifically in the bedroom and bathroom.
Service
8.81
Overall positive sentiment regarding friendly and helpful staff, with specific mentions of great service.
Location
8.65
The location was highlighted as excellent with convenient access to various sites.
Room Quality
8.3
Rooms were reported to be spacious and comfortable with good amenities.
Amenities
8.33
Facilities such as the pool and breakfast received positive feedback.
Value for Money
7.79
Good value noted in reviews, especially considering the quality of service and amenities.
Food and Beverage
8.84
Breakfast and food quality received high praise from multiple reviews.
Overall Experience
8.31
Mostly positive experiences mentioned, with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:18

Property Description

Convenient Location and Accessibility
Sheraton Imperial Kuala Lumpur Hotel is ideally located opposite Quill City Mall and within walking distance of public transportation, making it easy for guests to explore the city.

Relaxing Amenities and Services
Guests can unwind by the outdoor swimming pool, enjoy meals at one of the three dining options, and take advantage of the free WiFi throughout the property.

Modern Rooms and Wellness Facilities
The hotel offers modern rooms with convenient amenities, a 24-hour front desk for assistance, a fitness center, and an award-winning spa for relaxation.

To experience the best of Kuala Lumpur while indulging in luxurious comforts, book your stay at Sheraton Imperial Kuala Lumpur Hotel now.

Important information:

Parking fees is chargeable at MYR 10 per entry.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 10 per hour.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for MYR 120 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 3506 reviews
Cleanliness: 7.34
Service: 8.81
Location: 8.65
Room Quality: 8.3
Amenities: 8.33
Value for Money: 7.79
Food and Beverage: 8.84
Overall Experience: 8.31
B
bob • extended_group • au
10
Excellent stay
Pros:

King Twin Bedded Room overlooking the Tower. Wonderful room with great amenities.

2026-06-11 • via Nuitee
H
Hannah • family_with_children • au
7
2026-06-08 • via Nuitee
A
Ab Rahman • solo_traveller • my
10
2026-06-03 • via Nuitee
E
Enal Mahadi • couple • my
10
Pros:

Breakfast ia always good .

Cons:

All good

2026-06-03 • via Nuitee
A
Abeb • family_with_children • bn
10
Love the location of the hotel and the breakfast spread and the warmth of the employees
Pros:

Breakfast various kinds

Cons:

Different room given as we expected

2026-06-02 • via Nuitee
R
Ridzwan • solo_traveller • my
7
Pros:

Tmpt

Cons:

Tiada mesin basuh
Oven

2026-06-02 • via Nuitee
M
Muhammad Rafaie • couple • my
10
Fantastic
Pros:

Clean, staff was great. Food was fantastic

Cons:

Everything was great. nothing to komen

2026-06-02 • via Nuitee
K
Kavinda • solo_traveller • sg
10
Pros:

Staff was so attentive

2026-06-02 • via Nuitee
J
Jovana • solo_traveller • nl
1
Cockroaches, don't stay there!
Pros:

Concierge was nice

Cons:

Cockroaches in the room, on 29 the floor. Also the non chalance of manager when I complained.

2026-06-01 • via Nuitee
M
Masakau • couple • sg
7
2026-06-01 • via Nuitee
W
Wan • solo_traveller • my
10
Pros:

The breakfast was so good.

2026-06-01 • via Nuitee
N
Noorlela • solo_traveller • my
9
2026-06-01 • via Nuitee
N
Nassim • couple • fr
10
Nickel
Pros:

Tout

Cons:

Trop parfait

2026-06-01 • via Nuitee
M
Muhammad • couple • sa
8
2026-05-31 • via Nuitee
R
Roshanjit • couple • my
7
2026-05-31 • via Nuitee
昱欣 • extended_group • tw
5
2026-05-31 • via Nuitee
H
H3Hummer • solo_traveller • au
9
Fantastic KL hotel with luxury comfort and superior service
Pros:

This property is the perfect place to stay in KL if you want a luxury feel at a very reasonable price. The staff are always very friendly, welcoming and professional in all areas of the hotel.

The high floor King rooms are large, comfortable and well sound proofed for a very relaxing sleep environment. The separate dressing room has lots of storage space and a double level safe that will fit even the largest laptops. The bathroom is also very big with plenty of toiletry items provided and replaced daily.

An outdoor pool is a great place to relax during the very hot middle of the day, with plenty of covered areas to avoid sunburn. Pool temperate was just right every time.

The highlight of this hotel continues to be the breakfast buffet which is HUGE. Multiple different food stations across a whole floor covering everything from toast and cereal to dim sum, sushi, salads, cheeses, Asian hot dishes that change every day and even a create you own noodle bar! For those who like their breakfast sweet, the pancake and waffle station even has multiple ice cream options.

The housekeeping staff also deserve top marks, ensuring the room was serviced between 10am and 11:30am every day. This is great for those who want to explore in the morning and come back to rest once the weather heats up.

Being located next to Medan Tuanku monorail station means you can use the airport's KLIA Express train during the day and easily explore other parts of the city during a visit. It's also opposite the Quill Shopping Mall featuring multiple food options and a supermarket.

Sheraton Imperial is a fantastic choice when visiting KL.

Cons:

Old, broken pool furniture still needs to be replaced. In a hotel where everything is high class, this simple to solve problem needs to be addressed to match everything else.

The bathroom decor and colour scheme feel a little dated, but not a big issue.

2026-05-31 • via Nuitee
A
AjithPanicker • solo_traveller • in
10
Pros:

Staff were very friendly and helpful. Rooms were very clean. Breakfast choice was amazing.

2026-05-30 • via Nuitee
L
Liew Boon Siong • solo_traveller • my
10
2026-05-27 • via Nuitee
C
Caroline Shie • solo_traveller • bn
9
Great and comfortable
Cons:

Awkward angle of the room layout

2026-05-26 • via Nuitee