Sheraton Imperial Kuala Lumpur Hotel

Hotels
•
Sheraton
8.3 (3544 reviews)
Jalan Sultan Ismail , Kuala Lumpur , my
+60 3-2717 9900

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Good location
Spacious rooms
Cons:
Cleanliness issues
No smoking area

Categories

Cleanliness
7.34
There were mentions of cleanliness issues, specifically in the bedroom and bathroom.
Service
8.81
Overall positive sentiment regarding friendly and helpful staff, with specific mentions of great service.
Location
8.65
The location was highlighted as excellent with convenient access to various sites.
Room Quality
8.3
Rooms were reported to be spacious and comfortable with good amenities.
Amenities
8.33
Facilities such as the pool and breakfast received positive feedback.
Value for Money
7.79
Good value noted in reviews, especially considering the quality of service and amenities.
Food and Beverage
8.84
Breakfast and food quality received high praise from multiple reviews.
Overall Experience
8.31
Mostly positive experiences mentioned, with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:18

Property Description

Convenient Location and Accessibility
Sheraton Imperial Kuala Lumpur Hotel is ideally located opposite Quill City Mall and within walking distance of public transportation, making it easy for guests to explore the city.

Relaxing Amenities and Services
Guests can unwind by the outdoor swimming pool, enjoy meals at one of the three dining options, and take advantage of the free WiFi throughout the property.

Modern Rooms and Wellness Facilities
The hotel offers modern rooms with convenient amenities, a 24-hour front desk for assistance, a fitness center, and an award-winning spa for relaxation.

To experience the best of Kuala Lumpur while indulging in luxurious comforts, book your stay at Sheraton Imperial Kuala Lumpur Hotel now.

Important information:

Parking fees is chargeable at MYR 10 per entry.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 10 per hour.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for MYR 120 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 3544 reviews
Cleanliness: 7.34
Service: 8.81
Location: 8.65
Room Quality: 8.3
Amenities: 8.33
Value for Money: 7.79
Food and Beverage: 8.84
Overall Experience: 8.31
A
AjmalHasyimah • solo_traveller • my
10
Pros:

The environment is superb... breakfast is Soo many variety...the customer service is very good...I obviously will repeat...

Cons:

Nothing all is good...

2026-07-25 • via Nuitee
N
Nur • couple • bd
10
2026-07-24 • via Nuitee
J
Jad • solo_traveller • qa
7
2026-07-23 • via Nuitee
Z
ZIHDE • solo_traveller • tw
5
2026-07-21 • via Nuitee
R
Rashed • couple • sa
8
اقامة ممتاز جدًا
Pros:

الافطار وسرعة التجاوب والايداع لمبلغ التأمين

Cons:

فقط كان هناك اختلاف في المبلغ عن الحجز في بوكينق

2026-07-21 • via Nuitee
A
Ali • solo_traveller • sa
5
Pros:

لم يعجبني

Cons:

الفندق قديم

2026-07-21 • via Nuitee
S
Susnato • solo_traveller • in
6
Pros:

Overall average hotel

Cons:

Bed size, old hotel

2026-07-20 • via Nuitee
M
Megan • couple • au
9
2026-07-19 • via Nuitee
Q
Qamar • solo_traveller • ae
3
2026-07-18 • via Nuitee
S
Saba • solo_traveller • pk
7
2026-07-18 • via Nuitee
M
Masud • solo_traveller • pk
8
Good location … can certainly do better with soundproofing and parking for guests
Pros:

Great location and the hotel is massive. Good breakfast

Cons:

There is too much noise in the room the windows are not soundproof. On complaining we were given a different room but there was still quite a bit of noise of motorbikes at night.

Parking is not free you have validate the car every time take your car out from the parking. The entire parking is third party and we parked in the wrong spot (even though the whole parking lot was empty) and our car got clamped for which we had to pay 150 RM. seemed a bit unfair given that we were staying in the hotel.

2026-07-17 • via Nuitee
E
Elias • couple • lb
7
2026-07-17 • via Nuitee
K
Kenneth Gan Eng Keong • extended_group • my
8
2026-07-17 • via Nuitee
A
Atallah • couple • sa
10
لي زياره له قريبا
Pros:

كل شي

Cons:

لاشي

2026-07-15 • via Nuitee
M
Mohamad Safuwan • extended_group • jp
10
2026-07-14 • via Nuitee
A
Ashok • extended_group • in
9
Pros:

Very good selection of breakfast. They had pretty good Indian selection as well. The rooms were super clean and quite cozy. The staffs were very warm and welcoming

Cons:

The toilet was little old.

2026-07-13 • via Nuitee
C
Clive • solo_traveller • gb
10
Outstanding
Pros:

The concierge was excellent and looked after me exceedingly well for the week that I was there.

Cons:

That I had to leave!

2026-07-12 • via Nuitee
M
Maya • family_with_children • jp
10
2026-07-12 • via Nuitee
A
ARPIT • family_with_children • in
7
Pros:

Location

Cons:

Room amenities especially bathroom and baby cot.

2026-07-12 • via Nuitee
S
suresh • couple • in
10
Good
Pros:

Location and cleanliness

2026-07-12 • via Nuitee