Sofia Balkan Palace

Hotels
8.7 (11651 reviews)
5,Sveta Nedelya Square , Sofia , BG
+359 2 981 6541

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
High-quality breakfast
Cons:
Issues with cleanliness
Missing amenities (spa)

Categories

Cleanliness
7.84
Several reviews indicated issues with cleanliness, such as dirt under the bed and a lack of thorough room cleaning.
Service
9.31
Most reviews appreciate the friendly and hardworking hotel staff, especially in the breakfast area.
Location
9.35
Multiple comments highlight the excellent central location of the hotel, close to many attractions.
Room Quality
8.3
While many rooms are described as beautiful and spacious, some issues with room maintenance were noted.
Amenities
8.33
Amenities were generally well-received, though missing spa facilities were mentioned in one review.
Value for Money
8.79
Given the high overall satisfaction, the value for what is provided is perceived as good.
Food and Beverage
8.84
Breakfast was praised for its variety and quality, although there were some service issues.
Overall Experience
8.81
Overall, the experience was very positive despite some noted shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:22

Property Description

Central Location in Sofia
Located next to Serdika Underground Station, the exclusive Sofia Hotel Balkan offers a convenient stay in the heart of the city.

Luxurious Amenities
Indulge in various dining options, unwind in the health club, and stay productive with a 24-hour business centre. Enjoy shopping at the on-site shops and make use of free WiFi in the lobby and rooms.

Near Major Attractions
Only 10 km from Sofia Airport and the Mladost Business Park, and 6 km from The Mall and Armeec Arena, this Luxury Collection Hotel is perfectly situated for both business and leisure travelers.

Book your stay at Sofia Hotel Balkan now to experience luxury and convenience in Sofia!

Important information:

Please note that the credit card used for prepayment of advance purchase nonrefundable bookings must be presented upon check-in for verification purposes. The name on the credit card must match the guest’s name checking in.

Please note that a deposit of 50 EUR per room, per night will be authorized from the guest’s credit card as a guarantee for the use of possible extras. If no extras are used during the stay, the money will be refunded prior to departure.

When traveling with pets, please note that only pets up to 10 kg are allowed and an extra charge of EUR 30 per night applies.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOF

Location

Guest Reviews

8.7
Based on 11651 reviews
Cleanliness: 7.84
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.33
Value for Money: 8.79
Food and Beverage: 8.84
Overall Experience: 8.81
K
Kızılay • solo_traveller • tr
10
2026-10-31 • via Nuitee
H
hilla • family_with_children • il
8
2026-10-31 • via Nuitee
F
FELIX • couple • es
5
No es un cinco estrella, pero está muy bien ubicado
Pros:

La ubicación

Cons:

El personal de recepción poco amable y sin ganas de ayudar. Teníamos una habitación contratada y nos dieron otra porque estaba lleno el hotel. Si está confirmada la reserva no entenderé nunca q no te den lo reservado.

2026-10-31 • via Nuitee
I
IOANNIS • solo_traveller • gr
6
Pros:

Ενα ιδιαίτερο αρχοντικό κατάλυμα

Cons:

Στενοχωρήθηκαμα ιδιαίτερα που περιμέναμε στην ουρά 15 λεπτά για να φάμε πρωινό!Τετοιες ουρές ούτε επι κομμουνισμού δεν υπήρχαν!Επισης θεωρώ επιεικώς απαράδεκτο το προσωπικό στη ρεσεψιόν να ζεαταινετε με ένα μικρό σώμα καλοριφέρ σε ένα τεράστιο lobby το οποίο ήταν κρύο

2026-10-31 • via Nuitee
Z
Zenkovich • family_with_children • il
10
2026-10-31 • via Nuitee
N
NIKOLAOS VASILEIOS • couple • gr
10
Pros:

Staff was very helpful. It was located at the center of Sofia, ideal for wondering around the city. Breakfast was incredible. Room service was excellent too.

2026-10-31 • via Nuitee
Y
YUJI • solo_traveller • jp
10
2026-10-31 • via Nuitee
R
Refael • couple • il
3
2026-10-30 • via Nuitee
E
ermis • family_with_children • gr
10
2026-10-30 • via Nuitee
S
Samer • solo_traveller • il
1
אכזבה
Pros:

כלום

Cons:

מלון מגעיל ברמות , לא ממליץ , מלון ברמה של שתי הקודות

2026-10-30 • via Nuitee
A
Anna • family_with_children • il
8
2026-10-30 • via Nuitee
C
Carlos Manuel • couple • es
9
Fantástica ubicación
Pros:

Ubicación increíble! Personal de recepción y desayuno muy amable.

Cons:

Es una lástima pero efectivamente los comentarios que hay sobre la limpieza son reales. Se ve falta de limpieza en la habitación, las toallas tenían un día pelos y el otro una araña.No hicieron la habitación el segundo día. Si no fuera por eso, todo perfecto.

2026-10-30 • via Nuitee
E
ermolao • family_with_children • gb
10
Pros:

Service excellent staff very helpful
Good location close to the street that's pedestrian and has all the bars and restaurants.

Cons:

Didn't find anything we didn't like for a short stay

2026-10-30 • via Nuitee
T
Tannaz • family_with_children • nl
6
2026-10-30 • via Nuitee
Y
Yechiel Zelinger • family_with_children • il
9
Pros:

חדרים גדולים נקי מאוד

Cons:

ארוחת בוקר בסיסית

2026-10-30 • via Nuitee
M
Mel • family_with_children • nz
10
Pros:

Location was brilliant, staff attentive and kind. Upgrade to a suite was welcomed, thoughtful and very appreciated. High quality amenities...highly recommend!

Cons:

Nothing...all was superb

2026-10-29 • via Nuitee
M
Massimo carlo ernesto • solo_traveller • it
6
Sufficiente
Pros:

La posizione

Cons:

Ho avuto una brutta esperienza con il deposito bagagli

2026-10-29 • via Nuitee
D
Derek Sallay • solo_traveller • us
9
2026-10-29 • via Nuitee
R
Roman • solo_traveller • cz
10
2026-10-29 • via Nuitee
J
JMD MACHINES SRO • couple • cz
2
BAD
Pros:

location

Cons:

bathrooms were dirty , torn towels,

2026-10-29 • via Nuitee