Sofia Balkan Palace

Hotels
8.7 (11651 reviews)
5,Sveta Nedelya Square , Sofia , BG
+359 2 981 6541

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
High-quality breakfast
Cons:
Issues with cleanliness
Missing amenities (spa)

Categories

Cleanliness
7.84
Several reviews indicated issues with cleanliness, such as dirt under the bed and a lack of thorough room cleaning.
Service
9.31
Most reviews appreciate the friendly and hardworking hotel staff, especially in the breakfast area.
Location
9.35
Multiple comments highlight the excellent central location of the hotel, close to many attractions.
Room Quality
8.3
While many rooms are described as beautiful and spacious, some issues with room maintenance were noted.
Amenities
8.33
Amenities were generally well-received, though missing spa facilities were mentioned in one review.
Value for Money
8.79
Given the high overall satisfaction, the value for what is provided is perceived as good.
Food and Beverage
8.84
Breakfast was praised for its variety and quality, although there were some service issues.
Overall Experience
8.81
Overall, the experience was very positive despite some noted shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:22

Property Description

Central Location in Sofia
Located next to Serdika Underground Station, the exclusive Sofia Hotel Balkan offers a convenient stay in the heart of the city.

Luxurious Amenities
Indulge in various dining options, unwind in the health club, and stay productive with a 24-hour business centre. Enjoy shopping at the on-site shops and make use of free WiFi in the lobby and rooms.

Near Major Attractions
Only 10 km from Sofia Airport and the Mladost Business Park, and 6 km from The Mall and Armeec Arena, this Luxury Collection Hotel is perfectly situated for both business and leisure travelers.

Book your stay at Sofia Hotel Balkan now to experience luxury and convenience in Sofia!

Important information:

Please note that the credit card used for prepayment of advance purchase nonrefundable bookings must be presented upon check-in for verification purposes. The name on the credit card must match the guest’s name checking in.

Please note that a deposit of 50 EUR per room, per night will be authorized from the guest’s credit card as a guarantee for the use of possible extras. If no extras are used during the stay, the money will be refunded prior to departure.

When traveling with pets, please note that only pets up to 10 kg are allowed and an extra charge of EUR 30 per night applies.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOF

Location

Guest Reviews

8.7
Based on 11651 reviews
Cleanliness: 7.84
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.33
Value for Money: 8.79
Food and Beverage: 8.84
Overall Experience: 8.81
M
Mark • solo_traveller • gb
10
Pros:

Amazing location, amazing hotel, absolute 5 star experience!

Cons:

N/A

2026-09-19 • via Nuitee
H
HASAN • couple • tr
8
2026-09-19 • via Nuitee
E
Eric • couple • fr
9
Palace très agréable pour un séjour à Sofia
Pros:

Nous avons apprécié le confort de la chambre, l’accueil chaleureux du personnel, la situation géographique de l’hôtel dans Sofia, ainsi que le bar du palace et le petit-déjeuner varié et de qualité.

Cons:

Certains équipements de la chambre étaient légèrement usés ou détériorés. Les moquettes des couloirs, en particulier, étaient en mauvais état. Rien de très gênant, mais certainement pas à la hauteur d’un palace.

2026-09-19 • via Nuitee
C
catherine • solo_traveller • fr
10
Pros:

Proximité du centre ville.

Hotel magnifique digne d 'un palace.

Petit déjeuner parfait.

2026-09-19 • via Nuitee
R
Rui • couple • pt
10
2026-09-19 • via Nuitee
M
Marco • couple • it
9
Cons:

No parking, though stated

2026-09-19 • via Nuitee
S
Silvia • solo_traveller • it
8
2026-09-19 • via Nuitee
J
jamal • couple • il
9
2026-09-19 • via Nuitee
D
Doby B • couple • ch
10
2026-09-19 • via Nuitee
מיכל • couple • il
8
2026-09-19 • via Nuitee
M
Menashe • couple • il
8
Pros:

ארוחת בוקר טובה מיקום מעולה

Cons:

ניקיון החדר פעמיים המנקה דילגה על החדר

2026-09-19 • via Nuitee
G
Gurpreet • solo_traveller • gb
8
good
Pros:

would like the breakfast to be hot

Cons:

no real milk in the room

2026-09-19 • via Nuitee
בר יוסף • couple • il
10
אחלה מלון
Pros:

קרוב להכול

2026-09-19 • via Nuitee
E
Erik • solo_traveller • at
9
2026-09-19 • via Nuitee
I
Ivan • solo_traveller • il
10
2026-09-19 • via Nuitee
D
Diana • couple • us
10
Pros:

We appreciated the great customer service and excellent location

Cons:

We were satisfied with our stay.

2026-09-18 • via Nuitee
G
George • solo_traveller • bg
10
2026-09-18 • via Nuitee
ליאור • solo_traveller • il
10
מלון מצויין בלב של סופיה
Pros:

מלון בלב של סופיה.
צוות שירותי מאוד.
חדר נהדר.
ארוחת בוקר סבירה.

2026-09-18 • via Nuitee
M
Marco • solo_traveller • cr
9
Pros:

The breakfast was fantastic, and so is the location! Best place to experience Sofia from its heart! I got a room in the last floor with a little terrace-balcony, and the view from there was amazing, day and night!

2026-09-18 • via Nuitee
E
Evgeni • solo_traveller • il
9
Pros:

אני האהבתי מיקום
שירות של צוות דלפק

Cons:

ניקיון ממש לא בהתאם
כספת לא מחוברת לקיר

2026-09-18 • via Nuitee