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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Car hire
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Babysitting/child services
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Solarium
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Non-smoking throughout
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Daily housekeeping
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Concierge service
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Special diet menus - on request
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Grocery deliveries
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Allergy-free room
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Kid meals
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Electric vehicle charging station
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Indoor pool
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Kid-friendly buffet
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Paid WiFi
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Wine/champagne
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Fruits
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Fitness/spa locker rooms
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Walking tours
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Breakfast takeaway containers
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Key card access
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Bike tours
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Tour/class on local culture
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Mobile app for room service
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Live music/performance
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Themed dinner nights
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Broadcast Live sport events
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Pub crawls
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Happy hour
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Cooking class
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Stand-up comedy
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Indulge in a night of luxury with leather tufted headboards, high thread count linens, and pillow-top bedding in each room. Enjoy modern finishes and amenities such as a 48-inch flat-screen TV, marble bath, rain shower, and back-lit bathroom mirror for a comfortable stay.
Exquisite Dining Experiences
Experience culinary delights under Austrian crystal chandeliers at The Garden Court restaurant or enjoy handcrafted cocktails and artisan cuisine at the iconic Pied Piper lounge. With a variety of dining options, your taste buds are sure to be satisfied.
Relaxation and Recreation
Unwind under a glass dome in the indoor pool area with city views, surrounded by chaise lounges and spas. Take advantage of the 24-hour fitness center overlooking the pool or pamper yourself with spa services in the marble baths.
Experience the epitome of luxury and convenience at Palace Hotel, a Luxury Collection Hotel, San Francisco. Book now for an unforgettable stay.
If you book a breakfast included rate, breakfast will be provided for only 2 guests. All additional guests will be charged.
The Palace Hotel request that no parties, group celebrations or gatherings be held in guest rooms and suites. Our policy applies to all occasions, including but not limited to - proms, graduations, and New Year’s Eve celebrations. Should you wish to request permission to host a party, they are most happy to look at available options in a private function room or one of the restaurants.
Only dogs under 15 pounds are permitted at the property. Please contact property for restrictions and fees if you are traveling with a dog.
On-site parking is available for a fee. Larger vehicles are charged at a higher rate. Please contact property for more details.
Guest credit card presented at check in must match the credit card used to guarantee the reservation and deposit at time of booking. Please contact the hotel directly if prepaying or using a different card at check in. A third-party authorization form is required 4 days prior to arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and costs USD 15.99 per 24 hours.
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Parking
Public parking is possible on site (reservation is not needed) and costs USD 72 per day.
Location
Guest Reviews
The elegance has been restored. It was so special staying at this hotel
The rooms were a little dated but it still was nice
Confort
Prix final pas celui de booking. Frais additionnels ajoutés par l’hôtel de 100$ sur un séjour de trois nuits.
Personnel ruse et rude / impolie
Location
Old style
Location
Very old style
A beleza do espeço, a licaluzacao , o geral n todo
A internet ser paga
It was phenomenal! we were treated like rockstars! The staff are amazing, and the bedding sublime. Plenty to do and see within walking distance
My daughters received kid crowns upon arrival and a free ride on the bellhop cart :) Norman was an amazing bellhop and friendly face every time we returned! Breakfast was incredible and our favorite waiter was Min, he was such a warm and kind person and the kids adored him!! 10/10!
Not a luxury hotel. No personal service. Atrium closed off for a wedding the time we were there and the music crazy loud. Room meh. Not a 5 star hotel. Spend a little more and book something better.
Check-in time over 1 hour.
Went on a girls trip to SF and had to have brunch at the Garden Court at the Palace Hotel. I hadn’t been there in 30 years. The buffet brunch was fabulous and our wonderful server Min made our meal extra special. Min was so kind, knowledgeable and attentive. He was one of the best servers we have ever had. The Garden Court is such an elegant venue transporting you back in time. It was the perfect ending to our fabulous trip together. And the buffet selections were delicious!!! Be sure to get a sticky bun - they even tasted better than they looked!
Le personnel, très gentil et avenant (ils sont de bons conseils et donnent de bonnes adresses), ils se sont directement occupés de nos valises à notre arrivée et nous ont accompagné jusqu’à notre chambre
La dame de ménage nous donnait tout le temps des bouteilles d’eau, nous en avons même eu lors de notre départ à l’accueil
L’hôtel est plutôt bien situé pour les visites à faire
If this hotel was ever a five-star property, that must have been 30 years ago. Today, calling it "luxury" is completely misleading.
The experience started at check-in, which was incredibly underwhelming. There was no warm welcome, no explanation of basic amenities like Wi-Fi, and the staff member assisting me seemed like they had absolutely no interest in being there, let alone helping guests.
The first room was unbearably hot, and the thermostat didn't work. I was moved to a second room, which was only slightly cooler. It was dark, the carpet looked old and dirty, the nightstand was visibly dirty, and the bathroom sink had a large crack in it. To make matters worse, the room had a noticeable musty odor that never went away. I woke up the next morning with red, irritated eyes and now have to get through a 14-hour workday feeling miserable. Whether it was the air quality or something else, it certainly didn't make for a comfortable stay.
The "luxury" touches were almost comical. The hotel leaves little cards for complimentary coffee that felt more like coupons you'd expect at a roadside motel than amenities at a supposed luxury property. It's hard to reconcile those gimmicks with a hotel that claims to be in the same category as true five-star properties.
Throughout my stay, the staff consistently came across as indifferent and unmotivated. There was no sense of hospitality, no attention to detail, and no desire to make guests feel welcome. Hospitality is about making guests feel valued, and that was completely absent here.
The biggest issue is that this hotel is marketed as a luxury property. It simply isn't. Consumers book expecting a true five-star experience and receive something that falls far short of even basic expectations. The property's rating and branding are misleading and should be reevaluated because they do not reflect the condition of the hotel or the level of service being provided.
Whoever is responsible for managing this hotel needs to take a hard look at what luxury hospitality actually means. The current operation falls so far below five-star standards that it's difficult to understand how this property continues to market itself that way.
This was one of the most disappointing hotel experiences I've had, and I would not recommend it to anyone looking for the luxury experience this hotel claims to offer.
Beautiful building, great location
The room was very small, with no place to put anything. There was a closet but no drawers or shelves anywhere. The bathroom had no place to put anything. On a good note, the breakfast buffet was great.
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