Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Excellent breakfast options
Cons:
Inconsistent room quality
Plumbing issues

Categories

Cleanliness
7.2
The bathroom water issue and persistent sewer odor had a negative impact on cleanliness.
Service
9.2
Staff were very helpful at check-in and throughout the stay, but some experienced a lack of professionalism.
Location
9.2
Located conveniently near central station and tourist areas, a significant positive.
Room Quality
7.7
While some enjoyed spacious executive suites, others found their assigned rooms small and dated.
Amenities
8.2
Breakfast options were excellent, but a lack of 5-star food options was noted.
Value for Money
7.2
The experience did not meet expectations for the price paid, especially considering plumbing issues.
Food and Beverage
8.7
The breakfast buffet and a la carte options received high praise.
Overall Experience
8.2
Mixed feelings due to some negative experiences, but positive staff interactions and good breakfast.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 19:23

Property Description

Iconic Meeting Point in Milan
The Westin Palace Milan is the perfect blend of tradition and modernity, offering a luxurious experience for both locals and travelers alike.

Elegant Rooms and Wellness Facilities
Experience the harmonious fusion of classical architecture and contemporary design in our rooms, each equipped with top-notch amenities like the Heavenly Bed and Heavenly Bath. Unwind at our wellness center and state-of-the-art Westin Workout gym.

Culinary Delights and Convenient Location
Start your day with a delicious breakfast buffet and savor traditional cuisine at PanEVO restaurant. Conveniently located in the Porta Nuova district, with easy access to transportation links for exploring the city.

Book now to indulge in a sophisticated stay at The Westin Palace Milan!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 950 reviews
Cleanliness: 7.2
Service: 9.2
Location: 9.2
Room Quality: 7.7
Amenities: 8.2
Value for Money: 7.2
Food and Beverage: 8.7
Overall Experience: 8.2
Y
yousef • family_with_children • sa
9
2026-07-23 • via Nuitee
A
Andreas • solo_traveller • de
5
2026-07-22 • via Nuitee
J
Jawad • solo_traveller • fr
9
2026-07-21 • via Nuitee
S
Shimizu • extended_group • jp
7
まあまあ良かった。
Pros:

空港からも近くて便利。ホテルのスタッフも親切だった。

Cons:

部屋の設備が少し古い印象を受けた。

2026-07-20 • via Nuitee
S
Shir • extended_group • il
1
Pros:

Nothing

Cons:

Un hotel a cinque stelle, ma non ne merita nemmeno una. Servizio pessimo e tutto il resto lascia a desiderare.

2026-07-20 • via Nuitee
T
Terian • couple • ch
3
In general, despite these incidences, the overall stay of the hotel was ok. We received an upgrade in check-in and lunch
Pros:

Property clean, somewhat cosy. Breakfast superb.

Cons:

The welcome. Gentleman wearing a hat did not greet us or even bother to help us with our car upon arrival. He also spoke no English and simply beckoned to us go move our car. A Second Gentleman of Indian descent asked us how he could help and we told him we were arriving as guest of the hotel. He then unloaded our car and assisted us very efficiently and friendly. The gentleman in the hat also broke our car key. The key fell from his person and instead of being honest, he simply told us that he had trouble to access the car. The reception team, were lovely. Check in was delayed because we arrived early. Since our room was paid in full prior to arrival, we were asked for a credit card only for incidentals. We provided one and a prepayment was made for €100. Unfortunately the hotel’s reservation system had an „error“ and our credit card was double charged for the entire stay twice. The monies we arranged for our travel is now blocked as a result, the bank explained that despite the hotel’s release the double booking would be held for fifteen days.

2026-07-15 • via Nuitee
L
Lida • extended_group • nl
10
2026-07-12 • via Nuitee
A
Andrew • solo_traveller • au
9
Milan stay
Pros:

Beautiful hotel. Rooms large and nicely fitted out. Staff friendly and about a 20 min walk to city center

Cons:

Not a lot of restaurants orvshoos arounf the hotel

2026-07-09 • via Nuitee
M
Mohammad • couple • qa
10
2026-07-08 • via Nuitee
B
bernard • solo_traveller • fr
9
Séjour très agréable, je reviendrai.
Pros:

Bel établissement, prestation de qualité, chambre équipée d'un lit très confortable de grande dimension, salle de bain bien équipée, garage. Excellent petit déjeuner. Terrasse du restaurant agréable.

2026-07-07 • via Nuitee
A
alessandro • solo_traveller • it
10
2026-07-05 • via Nuitee
M
Mariella • family_with_children • it
4
Era un soggiorno per motivi mediche per cui non saprei cosa dire
Pros:

Colazione eccezionale

Cons:

La amerà non era la de luxe che mi aspettavo

2026-07-02 • via Nuitee
M
Malgorzata • solo_traveller • de
8
Von einem 5 Sterne Hotel haben wir mehr erwartet.
Pros:

Die Betten waren sehr gut.

Cons:

Der Service war nicht zufriedenstellend. Es fehlte ein Bademantel, der Minibar wurde nicht mit den Wasserflachen nachgefüllt.

2026-07-02 • via Nuitee
T
Tal • family_with_children • il
10
2026-06-29 • via Nuitee
T
Tal • solo_traveller • il
10
2026-06-29 • via Nuitee
H
HSIN CHUN • couple • tw
10
2026-06-28 • via Nuitee
L
Liliia • couple • ua
10
2026-06-27 • via Nuitee
A
anamariagO5105UL • Business
2
WARNING! DO NOT STAY HERE
Pros:

WARNING! This is not a conference-friendly facility. The primary issue we had was front desk staff training, inattention, rude behavior, and stonewalling. My stay was with a group of colleagues. We were instructed by our client that a business account credit card was on file to pay for all of our rooms and we were to handle payment this way. Upon checkout, I was told the room charge could not be paid with the client credit card because I did not know the card number, which they had on file. After some debate with the front desk clerk, I was told I was personally responsible for the costs, over $2000. My male colleagues who checked out after me, and also did not know the card number, had no problem at check-out and the rooms were paid through the appropriate account. After bringing this to the attention of the management, I was ignored for 5 days while they “reviewed” the situation. At the end, they argued that although my colleagues were allowed to use the business credit card on file and I was not, they still handled it correctly, which makes no sense.

In terms of the facility, the conference room had a strange sewer smell which made 3 long days unbearable. The maintenance staff acknowledged there is a problem causing the smell but said there is nothing the facility can do. This hotel is grossly inappropriate for business or personal use. Avoid it at all costs.

2026-06-25 • via Tripadvisor
B
Brenda • extended_group • sg
8
2026-06-24 • via Nuitee
A
ame992 • Couples
10
Amazing Concierge team !
Pros:

Concierge team was exceptionnal they helped me organising everything for my guests who were on their honeymoon and thanks to them they had an amazing time ! so thank you to the all team, Riccardo, Andrea, Alexandra, Ilenia and Catarina.

2026-06-22 • via Tripadvisor