The Excelsior, a Luxury Collection Hotel, Florence

Прекрасный отель, очень удачно расположен, все достопримечательности в шаговой доступности. Персонал внимательный и заботливый. Про завтрак и говорить нечего- все вкусно и разнообразно. Номер чистый, достаточно большой. Матрас и подушки хорошие, можно подобрать для своего удобства. Отличная звукоизоляция.

What a spectacular and special hotel. It is right in the heart of the action but due to its size and position on the river, the Excelsior is a tranquil oasis from the crowds. You will not receive better, more attentive service anywhere. Some historic luxe hotels like this can feel like museums, or worse, like you’ve stepped into an overpriced boutique where the staff is judging you. Not here. The staff are without exception friendly, open, and welcoming. (The St Regis is across the courtyard from the Excelsior, in case you’re comparing locations - I think the Excelsior provides the same level of luxury but with what I suspect is a great deal more acknowledgment of Bonvoy elite status.) Breakfast was a treat and the rooftop restaurant is gorgeous. I am in love with this hotel and can’t wait to return.

We stayed at the Excelsior hotel for four nights in late April/early May.

The hotel is located right on the banks of the river Arno, directly across a small square from the St Regis hotel. Our room was a large king room with small balcony overlooking the river, on the second floor. The view back towards Florence and Ponte Vecchio was amazing. The balcony is not wide enough for the chairs that are in the room, however, at a push, you can put the chair in, half out and it works well. I delete a couple of bistro chairs and a table would make it perfect for morning coffee.

The room was very large and had ample space for all of our luggage. The bathroom was a good size with a large tub and shower over. The bed was medium soft and very comfortable. The air-conditioning in the room worked very well.

We did not dine in the hotel, however, we had breakfast delivered for room service a few times. The menu choices are fine and service was efficient. We did spend a few hours on the rooftop Terrace. It has some great views over Florence and it’s an ideal sport for some tapas and cocktails.

In terms of location, it is less than a 10 minute walk to each of Ponte Vecchio, Academia, and Uffizi Gallery. The Duomo sits in between those three. That are plenty of restaurants and cafés nearby. The main shopping area is also less than 10 minutes. On the opposite bank of the river is the more authentic part of Florence where there are many many street cafés, restaurants, and gelato shops.

Overall, the Excelsior is a great place to stay in Florence. Would definitely recommend it and would come back again.

Our stay was good except on the day we left my husband picked up a rental car and drove to the hotel to pick me up
However that is a restricted area and the hotel people said it was ok for a 5 min pick up we got a ticket for 195 euros when we got home
I spoke to many people at the hotel and asked them to help with the ticket since there was no other was to get our luggage and me outside of that zone
I was told lady year that they would take care of this
However 10 month later we hit another letter from Florence regarding the same ticket
The amount and lack of service from this hotel is mind boggling
Do not stay there if u happen to have a car

Tutto

We had a wonderful week in Florence. The service and facility is exceptional. I am a Bonvoy lifetime e titanium and I’ve seen hotels both good and poor. This one is very good. The staff were helpful and attentive from the bellman to the waiters on the rooftop bar. My wife and I were on our 40th anniversary trip. We had a wonderful adventure. I especially thank “Nico” in the concierge for his attention to detail and thoughtful consideration of our activities. Five stars!,

SCUMP

Bien ubicado y buen desayuno pero con un precio excesivo (muy superior al contratado previamente)
CUIDADO CON LAS SORPRESAS!

Te ofrecen una habitación superior al mismo precio y al final te lo cobran como IVA

Decoración de los tiempos de Dante
(Habrá quien le guste)

素晴らしいひとときを過ごすことができました。スタッフ、施設内、清潔感、全てが素晴らしかったです。また伺いたいです。

Stayed here in two rooms with three kids. Super friendly staff, amazing views from the restaurant and the penthouse. Excellent breakfast, fast WiFi, close to everything. A++

My daughter and I recently stayed at The Excelsior, a Luxury Collection Hotel, Florence, and while the hotel itself is beautiful, what really made the stay stand out was Massimo Parlanti, the Hospitality Ambassador.

We attended the Fashion Week reception, and from the moment we walked in, Massimo set the tone. He is a rare gem combining warmth, professionalism, and genuine care for his guests. He was personally involved in making sure everything went smoothly for us from the moment we walked in, he introduced us to a local artisan, Zia Caterina, and a number of other guests. He truly is an ambassador!

He greeted us by name, asked about the reason for our trip, and made us feel welcome right away. Throughout our stay, he was present and approachable, always checking in without ever feeling intrusive. His knowledge of the property's history, his eloquence brought the property to life.

We had a few special requests during our stay, and he handled all of them quickly and with a true “nothing is too much trouble” attitude. Things that could have turned into small annoyances were taken care of so smoothly that they became non-issues.

What impressed me most, though, was his genuine kindness and clear passion for what he does. It’s obvious he cares about both the guests and his team, and that energy really lifts the whole atmosphere of the hotel. The Excelsior is already a stunning place in a wonderful city, but Massimo—especially in his role as Hospitality Ambassador—is what gives it real character and heart.

Because of Massimo Parlanti’s outstanding hospitality and leadership, I wouldn’t hesitate to stay at The Excelsior again on my next visit to Florence, and I’ll definitely be recommending it to friends and colleagues. He is a real asset to the hotel and to the Luxury Collection brand. Finally, my gratitude to the entire staff, Stephanie, the concierge and front desk team, BRAVO y Grazie Mille

Sandra Chehab

Exceptional property located on the Arno in a perfect location. Among the nicest hotels we have stayed in, ever. Impeccable service. Ridiculously beautiful views. Every element of this historic hotel is extraordinary and fit for royalty.

Leonardo Concierge provided an exceptional service that truly made our evening special. He personally accompanied us to the Cosimo Restaurant on the rooftop and helped us choose a beautiful, romantic table for dinner, perfect for my wife and me.
Throughout the experience, Leonardo was extremely professional, attentive, and genuinely kind. His attention to detail and warm attitude made us feel very well taken care of, not just for the dinner but also for other services he assisted us with.
Thanks to him, the evening was seamless, relaxing, and unforgettable.

Atendimento e o quarto é impecável

The Excelsior Luxury Collection Hotel is the perfect Hotel you can find and stay in Florence, Italy. It is also has a perfect overlooking view by the river. I would like to highlight my review to thank Beatrice for giving us this breathtaking view, as well as Nicko (don’t remember his name but he has a trainee badge, young guy, polite and very professional) who escorted us to our room and explained all the facilities, amenities in the Hotel. And also, would like to thank Virginia, because she found out the it was me and my wife’s 27th Anniversary. That day, we received a very nice bottled of Sparkling Wine. Much appreciated VirginiaThank you so much for the thoughtful gift of sparkling wine. Enjoying it while admiring the stunning view made the experience even more special. We truly appreciate your generosity!