JW Marriott Hotel Mexico City Polanco

Hotels
•
JW Marriott Hotels & Resorts
8.7 (132 reviews)
Andres Bello 29 , Mexico City , MX
+52 55 5999 0000

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Excellent location (Polanco)
Attentive and helpful staff
Comfortable rooms and beds
Good restaurant and food options
Daily housekeeping / clean rooms
Cons:
Noisy staff at night reported
Perceived high price / poor value for money
Insufficient mirror lighting at desk/vanity
Pool described as bland
Hotel-arranged car service expensive

Categories

Cleanliness
9
Rooms cleaned daily and multiple mentions of well-maintained rooms; no significant cleanliness complaints.
Service
9.4
Multiple praises for attentive and helpful staff (assisted guest with sick spouse, very good room service), though occasional nighttime staff noise reported.
Location
9.5
Several reviews state 'Excelente ubicación' and praise Polanco location for restaurants, safety and shopping.
Room Quality
9
Rooms described as very comfortable with good beds and quiet; minor issue of insufficient vanity/desk mirror lighting reported.
Amenities
8
Good on-site options (restaurant, pool) but pool described as 'a little bland' and some amenities (car service pricing) seen as costly.
Value for Money
7
Perceived as expensive by some guests ('Precio elevado', hotel car service pricey), lowering value perception.
Food and Beverage
9
Restaurant called 'impecable' and food options praised; overall positive F&B feedback.
Overall Experience
8.7
Generally very positive overall stays (comfortable rooms, great staff, excellent location) with isolated negatives (staff noise at night, some cost concerns).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Luxury Hotel in Mexico City with Exclusive Spa Services

Outdoor Pool and Health Club: Enjoy a refreshing dip in the outdoor pool or relax in the exclusive Health Club with spa services including a gym and hot tub.

Modern Rooms with Premium Amenities: Stay in modern rooms equipped with cable TV, CD player, safe, minibar, and a luxurious private bathroom with a hairdryer and bathrobe. Upgrade to an Executive Room for a complimentary Continental breakfast.

Culinary Delights and Bar: Indulge in authentic Mexican cuisine at Xanat restaurant or unwind at the Lobby Bar offering a wide selection of tequila and a full bar menu.

Experience luxury and comfort at JW Marriott Hotel Mexico City Polanco. Book now for an unforgettable stay!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Location

Property Video

Guest Reviews

8.7
Based on 132 reviews
Cleanliness: 9
Service: 9.4
Location: 9.5
Room Quality: 9
Amenities: 8
Value for Money: 7
Food and Beverage: 9
Overall Experience: 8.7
P
Perla • family_with_children • mx
10
Ubicación excelente, habitación, servicio y restaurante impecable.
Pros:

El servicio, la habitación muy cómoda, la cómoda excelente.

Cons:

Falta luz en el espejo largo y hace falta un espejo en la parte done esta el escritorio con mas luz y poder maquillarte sentada.

2026-10-23 • via Nuitee
C
Carlos Eduardo • couple • co
10
Cómodo y agradable
Pros:

Buena atención, camas confortables

Cons:

Tod me gustó

2026-10-18 • via Nuitee
J
Jorge • solo_traveller • cl
10
Pros:

La preocupación del personal,mi esposa se encontraba enferma y me asistieron de muy buena calidad.

2026-10-12 • via Nuitee
A
Aleska • couple • cr
9
Pros:

La atención y las instalaciones son excelentes

2026-09-15 • via Nuitee
K
Karen • solo_traveller • do
9
2026-08-10 • via Nuitee
I
ISMAEL • extended_group • mx
9
2026-08-03 • via Nuitee
M
martin • solo_traveller • gb
5
Lovely hotel. Staff really good. However. Was woken twice with noise from staff. One at 11.30 at night shouting die. The
Pros:

Lovely place to stay

Cons:

Noise of staff throughout the stay. Especially at night

2026-08-03 • via Nuitee
M
matthewfZ8779NW • Family • Danville, Tri-Valley, California
8
Happy with our Hotel
Pros:

Hotel was nice. Quiet room with great access to different areas of Mexico City. Polanco is a great spot for restaurants, safety and shopping. Pool was a little bland but the staff was great. Good food options in the hotel and would stay again for sure. Booking thru the hotel for car service is $$$. Uber black is the way to go and cheap. Room service was always very attentive and cleaned every day.

2026-07-30 • via Tripadvisor
D
Daniella • family_with_children • ec
10
2026-07-21 • via Nuitee
C
CARLOS DANIEL • couple • co
10
Excelente ubicación
Pros:

Excelente ubicación

Cons:

Precio elevado

2026-07-05 • via Nuitee
E
Esmeralda • extended_group • mx
10
Excelente
Pros:

Sin comentarios

Cons:

No comments

2026-06-04 • via Nuitee
A
Alexander • couple • co
10
2026-06-04 • via Nuitee
Y
Yojesana • family_with_children • co
10
2026-05-29 • via Nuitee
C
Cömert • extended_group • tr
9
2026-05-28 • via Nuitee
D
DANIEL • solo_traveller • pe
10
2026-05-23 • via Nuitee
H
Hagi • couple • il
9
2026-05-17 • via Nuitee
M
Marco • couple • es
8
Muy buena instalaciones, ubicación y servicio.
Pros:

La ubicación y sus instalaciones

Cons:

Para el tipo de alojamiento, deberían ser un poco más detallista en la habitación. Como por ejemplo dejar un plato de fruta y mejorar el café del desayuno y del bar.

2026-03-30 • via Nuitee
D
DebOChicago_IL • Couples • Chicago, Illinois
10
Pleasant luxury stay in a great location
Pros:

We had an excellent stay. The service at this hotel is excellent, friendly and attentive. Our room was clean, spacious enough, and well appointed. We did not use the gym, but it seemed well equipped and cared for. We did use the pool, which was delightfully warm. Restaurants within the hotel are expensive, but there are many options within a few blocks walk. It is in a really terrific location, being a short walk from Chapultepec Park and just a couple of blocks from Lincoln Park. We would certainly return.

2026-03-05 • via Tripadvisor
M
Mar • solo_traveller • mx
10
2026-03-05 • via Nuitee
A
avidtraveler1976 • Family • New York City, New York
10
Excellent!
Pros:

Excellent! Great staff, polanco area is incredible, across from park, gym is great, pool area is good and lounge was closed but gave us access to hotel restaurant. Room and bed are great!

2026-02-28 • via Tripadvisor