Marriott Phoenix Airport

I’ve been here once before last month and I was greeted at the restaurant by Alberto. I would like to say he is the kindest person I’ve ever encountered at a hotel. We engaged in a brief conversation that first time and he remembered me on this occasion. I’m filled with hope because of people like Alberto. His work ethic is of the highest quality and I would appreciate if you let him know how amazing he is. It is the employees of a company that determine its success. He is a major asset to the Marriott brand. I’d also like to compliment Sylvia, her friendly & bubbly personality is refreshing. She was so sweet when taking my order. I enjoy coming here, the food at the restaurant is delicious but the employees who form a part of this team are what makes it special.

Kind regards.

Awesome visit. Convenient to Airport, Papago golf club, and down town. The rooms are modern and comfortable. The club lounge was outstanding. Great view of the airport for plane spotting. Kellie in was the attendant in the lounge and was kind, accommodating, and helpful in every way! Star of the visit.

Good facilities, well managed. Spaces were clean and inviting. Pool was a nice place to hang for an hour.

Although there are many airport hotels, this one was chosen because if offered free airport transfers after 10 pm. Because of foot neuropathy navigating long distances is often a challenge. 1) to ensure there would be transfer I had the concierge of another Marriott contact the hotel there'd be transport available nearby the luggage claim area. This was confirmed in writing. 2) The wheelchair attendant could not take me further than the area near baggage claim which meant I could use the wheelchair but had to transfer with my luggage and carry on to the skytrain which take several stops. The Phoenix airport skyrail takes several loops and climbs and swoops which caused me to flail; some would call this a traumatic experience. Finally David a very nice Marriott employee met me at the 44th Station and when we arrived at the hotel, they could not at first find my reservation. 3) The next morning my talk with the front desk nicely expressed my dissatisfaction. The agent asked what I suggested for resolution. My reply was not to get involved in that other than it seemed reasonable to provide the difference in Marriott point redemption of the nearby hotels compared to this hotel. She said she would talk with her manager. 4) Never was I contacted about the issue; a few days later 1,000 points were added to my account. Wouldn't you think that this hospitality company would notify me before checking out? Interestingly, the Marriott hotel in the Caribbean I had just checked out had a power and back up power failure and I had to walk down 10 flights of stairs. As a titanium for life Marriott Bonvoy member ( and decades long shareholder of their stock) this seems disappointing. When it comes to rules it's for the guests, not the hotel, as I've seen previous examples how Marriott would rather toss a few points to guests instead of resolving the problem. For example, one of my regular stays is at a Marriott property which has rooms which lack heating or cooling and it seems the hotel would rather credit points than fix the issue. These examples are a poor reflection of Marriott.

Shuttle to the airport. Provided us personal items we needed since our bags were not with us due to a flight delay. Comfortable and extremely clean and nice. (you get what you pay for since the price is on the high side.)

The food was great. the bartender was super friendly. and the atmosphere was warm. the cleaning person was helpful when I asked for a couple more items. and having the shuttle included for the airport was very appreciated.

Clean, comfortable, nice size room, good food, quiet
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We have had the best service from our server India. She is very polite and provides the customer service beyond 20 stars! We will definitely look forward to seeing her again! Thank you India ❤️

The room was spacious. Enough room to accommodate one to two people. Layout was nice, easy access to restroom. The hotel cleanliness was up to par. Neither good or bad. It was good getting a room. It took some time to get a couple of reservation situated.

I really enjoyed the customer service by India. She was very helpful with dining experience and enjoyed the conversations. She is excellent.

Amazing rooms, bartender India is the best. She gave us the great service.

Front desk needs to be more friendly. Not great experience getting my business guest checked in. I spent over 6k in hotels rooms over the last week.

Our server in the hotel lobby bar for lunch was amazing. After a long week of travel she made my day for the last trip of the year! India is amazing!!!

KELLIE is always the best.. her customer service is awesome.. she deserves a free trip to Hawaii.. Much Mahalo’s for having an employee as herself.. She is a 10+

Mahalo’s

Bed very comfy