Memphis Riverline Hotel

Hotels
•
Sheraton
7.5 (1115 reviews)
250 North Main Street , Memphis , us
+19015277300

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and helpful service
Cons:
Poor cleanliness
Outdated facilities
High prices

Categories

Cleanliness
5.46
Multiple reviews indicated significant cleanliness issues, including unclean rooms and mold.
Service
8.93
While some service aspects were poor, overall staff friendliness was highlighted positively.
Location
8.97
Location was frequently mentioned as a strong positive aspect of the hotel.
Room Quality
6.92
Rooms were noted as outdated and needing improvement, but a few positive mentions were present.
Amenities
7.95
Amenities were not specifically criticized, but some services like room service were noted as expensive.
Value for Money
6.41
Reviews indicated a feeling that the accommodations were overpriced for quality.
Food and Beverage
7.46
Service at breakfast was inconsistent, impacting the overall experience with food and beverage.
Overall Experience
7.93
Overall experience varied, with some great aspects but significant drawbacks noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:23

Property Description

Prime Location near Beale Street
Experience the vibrant energy of Memphis at Sheraton Memphis Downtown Hotel, conveniently located within walking distance of the iconic Beale Street and just steps away from a Main Street Trolley stop for easy exploration of the city's top attractions.

Comfortable Rooms with River Views
Relax in style in our well-appointed rooms featuring modern amenities such as a 32-inch flat-screen TV, spacious work area, and picturesque views of the Mississippi River from select rooms. Enjoy the convenience of having a small refrigerator and coffee maker in your room for a comfortable stay.

Convenient On-Site Dining and Meeting Facilities
Indulge in delicious Southern American cuisine and handcrafted cocktails at Crossroads Tavern & Grille, or grab a quick snack from the on-site shop. With over 14,675 square feet of flexible meeting space, a 24-hour fitness center, and a business center, our hotel is perfect for both leisure and business travelers.

Book your stay at Sheraton Memphis Downtown Hotel for a memorable experience in the heart of the city.

Important information:

Please note that pets must be from 34 kilograms (75 lbs).Contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 32 per day.

Location

Guest Reviews

7.5
Based on 1115 reviews
Cleanliness: 5.46
Service: 8.93
Location: 8.97
Room Quality: 6.92
Amenities: 7.95
Value for Money: 6.41
Food and Beverage: 7.46
Overall Experience: 7.93
T
therob1174 • solo_traveller • us
10
2026-07-04 • via Nuitee
S
ShadySpot • Business • Etowah, Tennessee
8
Decent hotel near the Mississippi River
Pros:

It was a pretty nice hotel near the pyramid. If possible ask for a room with a view of the river. My view looked out over the hotel roof. The room was clean. However the internet was terrible.
We also ate in the hotel restaurant one night. The food was good as was the service.

2026-07-02 • via Tripadvisor
K
Kenyetta • extended_group • us
9
Great location with great staff
Pros:

The location to everything was great

Cons:

Self parking was limited. Breakfast prices were expensive with limited options

2026-07-02 • via Nuitee
N
Niamh • couple • ie
2
Avoid at all costs, not worth the trouble
Pros:

The cleaners done an excellent job of keeping the old rooms as clean as possible!

Cons:

Air con didn’t work in 2/3 rooms upon checkin. Key cards stopped working within 24 hours, had to also change these 3 times, upon the 3rd time it still didn’t work, so security had to let us into the room. Thermostat read 85 while it was set to 66, in the second room 75 and was set at 67. Eventually, got given a room where the air con worked, however was smaller than we paid for. All the curtains were shut in the rooms we were given which would imply to me they are trying to keep the heat out and have an air con issue throughout the building. Just the cherry on top, had a shower and find no shampoo. Very poor experience for a Marriott hotel.

2026-07-01 • via Nuitee
S
Stephanie • solo_traveller • us
10
I still recommend this hotel.
Pros:

Bed softness, body wash, shampoo and conditioner in the shower ready to use, quietness not being disturbed by other people's noise.

Cons:

Body wash, shampoo and conditioner is stuck to the wall and you can't take it with you

2026-07-01 • via Nuitee
A
Aaron • solo_traveller • us
8
Pros:

Everything was decent just didn't like paying $35 extra to park

Cons:

Paying $35 to park extra

2026-06-28 • via Nuitee
N
Nolisa • couple • us
10
2026-06-26 • via Nuitee
J
Jennifer • family_with_children • us
3
it was memphis...
Pros:

Was put on a floor with a view.

Cons:

The hooker in the room directly next too us getting railed ALL NIGHT. while my young children was trying to sleep. with her abnormally loud moan like it was fake more than pleasure at least make it sound good. it sounded like a dying cow.

2026-06-22 • via Nuitee
J
Jeremy • couple • us
8
It was a decent hotel. Overcharged for parking ($35/day) and wifi didnt work.
Pros:

Hotel was fine

Cons:

Internet didnt work

2026-06-16 • via Nuitee
E
Elizabeth • extended_group • ie
6
2026-06-16 • via Nuitee
M
Mollie • solo_traveller • us
10
Security was AMAZING:)
Pros:

Everything

Cons:

Leaving

2026-06-15 • via Nuitee
A
Ana • couple • au
4
2026-06-07 • via Nuitee
A
Alonzo • couple • us
7
Relaxing
Cons:

Parking fees

2026-06-02 • via Nuitee
R
Rosemary • couple • us
5
No pool no Jacuzzi nor spa available which it should have been noted so everyone can have a choice where they wanna stay
Pros:

Great location

2026-06-01 • via Nuitee
M
Mz Tootie • solo_traveller • us
10
It's was nice feel like we was in president room
Pros:

Everything

Cons:

Nothing

2026-05-31 • via Nuitee
S
Smith • solo_traveller • us
10
2026-05-30 • via Nuitee
J
Johnny • couple • us
9
it was good
Pros:

we love the location it was just right for what we needed.

Cons:

The parking could have been better, and cheaper

2026-05-29 • via Nuitee
D
Donald • extended_group • us
10
2026-05-28 • via Nuitee
T
Tearra • couple • us
8
Pros:

The location

Cons:

The can make it to where you don’t gotta pay for parking and I was told breakfast was free and end up paying 53 dollars for eggs and bacon and toast for two people

2026-05-28 • via Nuitee
R
Regina • solo_traveller • us
3
I will never book this hotel again
Pros:

The property was ok

Cons:

The staff was a little rude and unwelcoming at times and unsympathetic to certain situations

2026-05-27 • via Nuitee