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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Business center
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Valet parking
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Non-smoking throughout
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Private parking
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Accessible parking
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Shared lounge/TV area
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Parking garage
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Minimarket on site
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Snack bar
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ATM/cash machine on site
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Toilet with grab rails
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Kid-friendly buffet
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Lower bathroom sink
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Higher level toilet
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Wine/champagne
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Fruits
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Pet bowls
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Prime Location near Beale Street
Experience the vibrant energy of Memphis at Sheraton Memphis Downtown Hotel, conveniently located within walking distance of the iconic Beale Street and just steps away from a Main Street Trolley stop for easy exploration of the city's top attractions.
Comfortable Rooms with River Views
Relax in style in our well-appointed rooms featuring modern amenities such as a 32-inch flat-screen TV, spacious work area, and picturesque views of the Mississippi River from select rooms. Enjoy the convenience of having a small refrigerator and coffee maker in your room for a comfortable stay.
Convenient On-Site Dining and Meeting Facilities
Indulge in delicious Southern American cuisine and handcrafted cocktails at Crossroads Tavern & Grille, or grab a quick snack from the on-site shop. With over 14,675 square feet of flexible meeting space, a 24-hour fitness center, and a business center, our hotel is perfect for both leisure and business travelers.
Book your stay at Sheraton Memphis Downtown Hotel for a memorable experience in the heart of the city.
Please note that pets must be from 34 kilograms (75 lbs).Contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
People no matter the age stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible on site (reservation is not needed) and costs USD 32 per day.
Location
Guest Reviews
My family and I stayed one night here, as part of our holiday. Unfortunately our Amtrak train was cancelled twice, we were heading to New Orleans for a few days prior to a cruise. As we come from Scotland we couldn’t contact our travel agency due to time difference. I went to the reception for help. The member of staff Pontea, was Amazing!!!! She calmed me down and went above and beyond to ensure we could continue our travels. She helped us to arrange car hire and continued to check in with us all the way to New Orleans! I’m so grateful for the support she gave us
I loved how the convention center was accessible through the hotel itself! I enjoyed the room we stayed in too, it was old and a little run down visibly, but the view out the window overlooking the Mississippi River was really cool! I super appreciated being put in a corner unit to avoid noise I mentioned I did not want to hear. There are certain elevators that have glass windows and you can see the city as you go up which was fun!
The hotel cannot help this by all means, but the walls are super thin with it being an older place or the fact there's no insulation in the connecting door between rooms, but I was unfortunately woken up out of my sleep by the neighboring people beside us at 2am! Being a corner room, the only neighbors we did have, of course had to be super loud / young ones who returned to their room at 2am slamming doors, toilet seats, loud laughing & obviously intoxicated. It literally sounded like we were in the same room as them with how loud they were.
The location although was perfect for the purpose of my stay needing access to the convention center, I must mention to others who are also maybe traveling to an unfamiliar place, that there are a group of homeless people who hangout along the street the back of the hotel is located on, so that's something to be aware of if you are traveling alone. Another thing I should note, this area of town in particular was surprisingly a ghost town with no other humans (besides the homeless) to be seen taking a leisurely stroll outside, which made my husband and I feel like there was a reason for that..so we went back to the hotel premises immediately! There is a lot of police presence driving around & not many restaurants walkable in the surrounding corridor, nor anything else fun to do nearby.
View from our room was spectacular! Your reception staff and Valets could not have been more gracious and welcoming ....
Wellll... my husband not too crazy about your pancakes at the breakfast buffet but hes a picky eater so no worries !
Connect directly to the convention center great if you have an event you’re attending there
Rooms don’t have microwaves, TV doesn’t really work in room they’re all old, and the restaurant inside the Hotel is awful prices are outrageous, it takes forever to get food, and they don’t always have the ingredients to make everything on the menu even though their menu is really small not to mention a forced gratuity of 18% for an awful time.
We Arrived at the hotel after a 4.5 houre drive from Nashville to be informed there is no porters to help with your luggage, restaurant is closed ,bar is closed,we dont have a pool despite one being advertised on web site ,gym is closed. I asked for a drop of milk to make a coffee in the room and was told we don't have any but there's a supermarket down the road.
I walked to the supermarket 15 minutes away Got approached 6 times by dru k and drugged guys asking g for money .
Room ok not the best .
All the manager could say in a very aggressive manor was its not our Fault don't belive anything you read on Google before we booked I should off checked out there web site.
Shocking no appolagey nothing .never again stay away.
It was a pretty nice hotel near the pyramid. If possible ask for a room with a view of the river. My view looked out over the hotel roof. The room was clean. However the internet was terrible.
We also ate in the hotel restaurant one night. The food was good as was the service.
The location to everything was great
Self parking was limited. Breakfast prices were expensive with limited options
Bed softness, body wash, shampoo and conditioner in the shower ready to use, quietness not being disturbed by other people's noise.
Body wash, shampoo and conditioner is stuck to the wall and you can't take it with you
The cleaners done an excellent job of keeping the old rooms as clean as possible!
Air con didn’t work in 2/3 rooms upon checkin. Key cards stopped working within 24 hours, had to also change these 3 times, upon the 3rd time it still didn’t work, so security had to let us into the room. Thermostat read 85 while it was set to 66, in the second room 75 and was set at 67. Eventually, got given a room where the air con worked, however was smaller than we paid for. All the curtains were shut in the rooms we were given which would imply to me they are trying to keep the heat out and have an air con issue throughout the building. Just the cherry on top, had a shower and find no shampoo. Very poor experience for a Marriott hotel.
Everything was decent just didn't like paying $35 extra to park
Paying $35 to park extra
Was put on a floor with a view.
The hooker in the room directly next too us getting railed ALL NIGHT. while my young children was trying to sleep. with her abnormally loud moan like it was fake more than pleasure at least make it sound good. it sounded like a dying cow.
Hotel was fine
Internet didnt work
Everything
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