Best Western Norwalk

Hotels
•
Best Western
7.5 (309 reviews)
351 Milan Avenue , Norwalk , US
+1 419-663-3501

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location / easy access
Friendly, helpful staff (manager praised)
Indoor pool and hot tub
Comfortable beds / some clean, updated rooms
Plenty of parking
Good value / affordable rates
Roomy fridge and ample towels
Breakfast includes hot options (sausage, eggs, waffles)
Cons:
Cleanliness issues: cockroaches, musty/mildew odors, dirty/frayed carpets
AC/humidity problems and inconsistent cooling
Breakfast often out of items and crowded
Smoke smell in supposed non-smoking rooms
Room maintenance: toilets not flushing, shower drainage problems, cramped rooms
Exterior doors unsecured / propped open
Price discrepancy reported
No daily housekeeping reported by some guests

Categories

Cleanliness
5
Multiple reports of serious cleanliness issues: cockroaches, musty/mildew odors, dirty/frayed carpets and rooms not cleaned prior to arrival.
Service
9
Staff repeatedly described as friendly and helpful; manager Melissa specifically praised and front-desk staff noted as accommodating.
Location
8.5
Location praised frequently—easy access, plenty of parking and convenient to attractions (e.g., Cedar Point); not particularly scenic but very practical.
Room Quality
6.5
Mixed room quality: some rooms clean and updated, but others had HVAC problems, smoke odor, plumbing issues (toilet/shower), cramped layouts and maintenance concerns.
Amenities
8
Indoor pool and hot tub are strong positives and mentioned often; some amenity maintenance issues noted (hot tub cleaning, broken washer/dryer, unsecured exterior doors).
Value for Money
8
Several guests called the hotel reliable and affordable with good nightly rates compared to alternatives; generally seen as good value despite some issues.
Food and Beverage
6
Breakfast offerings are inconsistent: some hot items available but many reports of items running out, limited seating/crowding, and missing items (cream cheese, bacon).
Overall Experience
9
Overall stays are often described as satisfactory due to staff, location and pool amenities, though cleanliness and some maintenance issues dampen the experience for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Indoor Heated Pool and Hot Tub
Best Western Norwalk boasts an inviting indoor heated pool and hot tub, perfect for guests to relax and unwind after a day of adventure at Kalahari Waterpark.

Complimentary Hot Breakfast and Amenities
Guests can start their day right with a full hot breakfast at the hotel. Additionally, amenities such as in-room safes, free Wi-Fi, and cable TV with HBO ensure a comfortable stay for all visitors.

Convenient Location for Attractions
Conveniently situated just 10 minutes from Summit Motorsports Park and a short drive from Cedar Point Amusement Park, Best Western Norwalk offers easy access to popular attractions in Ohio.

Book your stay at Best Western Norwalk now and experience comfort and convenience during your Ohio getaway.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.5
Based on 309 reviews
Cleanliness: 5
Service: 9
Location: 8.5
Room Quality: 6.5
Amenities: 8
Value for Money: 8
Food and Beverage: 6
Overall Experience: 9
C
Carolyn • couple • us
5
Cons:

Price was different than what you quoted me.

2026-10-26 • via Nuitee
E
Edward • extended_group • us
5
Adequate at best
Pros:

Location

Cons:

Washer + Dryer did not work.
Our room toilet did not flush properly.

2026-10-19 • via Nuitee
K
Kahn • family_with_children • us
2
I want a refund
Pros:

The location was nice and the pool and hot tub were nice.

Cons:

The cockroaches and the fact that when I tried to tell the lady at the desk she ask if I wanted her to come squish it for me... No I want a refund lady I was too grossed out to even lay in the bed.

2026-10-14 • via Nuitee
T
timothy • couple • us
9
Pros:

Location

Cons:

No Halloween candy on counter and need to put bacon back on breakfast and biscuits and gravy

2026-10-12 • via Nuitee
B
Bret • family_with_children • us
8
2026-09-14 • via Nuitee
J
Jessica • family_with_children • us
6
Pros:

Staff was nice , patio outside door to pool was great

Cons:

The air condition did not work only when it wanted to. I had it down to 65 and we all were still sweating . But then few hours later it would decide to work . It was annoying

2026-09-10 • via Nuitee
D
David • couple • us
10
Very pleasant the staff was wonderful and Melissa the manager was a pleasure to meet and work with
Pros:

Everything

2026-09-06 • via Nuitee
T
Tami • solo_traveller • us
8
Pros:

Easy access off main road. Plenty of parking. Room clean with plenty of towels and comfortable beds with extra pillows. Roomy/clean fridge.

Cons:

Humidity in room a bit high. AC worked just fine but 'damp' feeling. Limited tv channels.

2026-08-28 • via Nuitee
L
Lifford • couple • us
7
Great value with a indoor pool and Hottub
Pros:

The hot tub and pool was great. The staff was excellent and we had no concerns there.

Cons:

We was suppose to have been in a smoke free room. The room smelled like it was a smoker room. The carpets were dirty and frayed in places. The floors made it feel dirty. The doors on both sides of the building was not secure and mostly propped open during our 3 day stay.

2026-08-27 • via Nuitee
K
Kevin E • family_with_children • us
8
2026-08-24 • via Nuitee
F
Fabio • extended_group • it
4
Cons:

odore di muffa e umidità in camera insostenibili

2026-08-17 • via Nuitee
A
Amy • family_with_children • us
5
2026-08-12 • via Nuitee
G
Gideon • extended_group • il
8
Cons:

No cream cheese in breakfast (is it America?)

2026-08-09 • via Nuitee
M
Michael • solo_traveller • us
8
Nice clean stay what else can you say
Pros:

Nice pool, clean rooms

Cons:

Breakfast was out of a lot of stuff, also very crowded no place to sit.

2026-08-09 • via Nuitee
B
Brian • family_with_children • us
10
Second trip - reliable and affordable accommodations
Pros:

Second time we have stayed here in the past couple of months. About a 30 minute drive to Cedar Point and a great nightly rate compared to other options closer to Sandusky. Hot tub is a nice amenity and the indoor pool. Friendly staff and the breakfast in the mornings is good with a couple of hot options like sausage and eggs. Two waffle makers and a variety of other items like cereal, pastries, yogurt, and more.

2026-08-08 • via Nuitee
S
sonia • couple • us
8
2026-08-07 • via Nuitee
D
Deborah • solo_traveller • us
10
Great
Pros:

Very good

2026-08-03 • via Nuitee
A
Anthony • couple • us
8
2026-08-03 • via Nuitee
T
Tara • family_with_children • us
7
Great staff, nice location — just wish it had been a bit cleaner & better breakfast
Pros:

The staff was super friendly & accommodating. Bed was comfortable & loved the location & how we were close to what we needed.

Cons:

There were several areas of our room that did not get cleaned prior to our arrival & the breakfast was a little lackluster. The hot tub definitely needed cleaned.

2026-08-02 • via Nuitee
W
Wheeler • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-07-24 • via Nuitee