Extended Stay America Suites - Phoenix - Airport - Tempe

Hotels
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Extended Stay America Suites
7.6 (368 reviews)
2165 West 15th , Tempe , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Nice size room
Peaceful property
Cons:
Dirty rooms
Rude staff
Pest issues
Lack of promised services

Categories

Cleanliness
5.68
Multiple reviews complain about dirtiness, old rooms, and pest issues, indicating poor cleanliness.
Service
8.15
Inconsistent service mentioned with some positive remarks about helpful staff, but overall experience of rude staff detracts from score.
Location
9.19
Positive mention of location being peaceful with no bad areas.
Room Quality
7.14
Reports of outdated, non-functioning amenities and dirty rooms negatively impact the quality of the rooms.
Amenities
7.67
Some amenities were mentioned as lacking (e.g., breakfast), but accessible and basic amenities noted as adequate.
Value for Money
9.13
Some mention that rooms were cheap, but many felt they were not worth the price due to various issues.
Food and Beverage
6.18
Negative comments about the lack of breakfast and poor food options show dissatisfaction.
Overall Experience
7.65
Overall disappointing experiences and issues encountered led to a negative overall stay for many.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:08

Property Description

Fully Equipped Kitchen in Every Room
Enjoy the convenience of a fully equipped kitchen with a stovetop, microwave, and fridge in every room at Extended Stay America - Phoenix.

Convenient Amenities
Benefit from free WiFi, 24-hour front desk, laundry facilities, and upgraded bedding with extra pillows during your stay.

Complimentary Grab-and-Go Breakfast
Start your day right with a free grab-and-go breakfast offering a variety of options like breakfast bars, muffins, hot cereal, coffee, and tea.

Experience comfort and convenience at Extended Stay America - Phoenix - Airport - Tempe. Book now for a memorable stay!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment, cash is not acceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.6
Based on 368 reviews
Cleanliness: 5.68
Service: 8.15
Location: 9.19
Room Quality: 7.14
Amenities: 7.67
Value for Money: 9.13
Food and Beverage: 6.18
Overall Experience: 7.65
Q
Quincy • solo_traveller • us
7
2026-05-28 • via Nuitee
E
Elizabeth • couple • us
10
2026-05-13 • via Nuitee
Q
Quincy • solo_traveller • us
1
2026-05-05 • via Nuitee
F
Fugelseth • family_with_children • us
1
Shithole hotel
Cons:

The hotel was dirty. In our first room, the refrigerator was dented. The mattress on the pull out couch didnt fit the frame. There were dirty fingerprints everywhere. There were no clean sheets and there was no on/off switch on the AC. (The thermostat on the wall had been broken off by a previous guest.) The floor hadn't been swept. Breakfast consisted of fruit bars and oatmeal. However, there were no spoons for said oatmeal. Apparently our first room (Room 133) had a leak from the above room, which came down to our room. It was fixed but the room was left in dire shape and not cleaned up. It shouldn't have been made open to a guest. They relocated my family to the room next door which was a little better. The front desk staff stated that they would credit us for the first night. When you ask for clean towels, housekeeping gives an attitude. Apparently, the staff live at the hotel. Many folks with dogs live at the hotel as well. I had a homeless person tell me that the hotel was below their standards. It's not a family establishment.

We were in town for a youth baseball tournament that we decided to go to at the last minute. This is a shithole hotel. Don't wait to book last minute. Spend a little more money and go elsewhere.

2026-04-29 • via Nuitee
M
Mayo • couple • us
1
Pros:

They said we where smoke when I have ashma

2026-04-29 • via Nuitee
T
Tian • solo_traveller • us
10
2026-04-24 • via Nuitee
L
LaMisha • solo_traveller • us
10
Expectations met
Pros:

Eddie at the front desk was very polite and accommodating. He's very professional and responsive. The room size was great for my family the room was clean and up to my expectations. I have an animal allergy, it did have a slight smell of animal urine however I didn't have an bad reactions.

Cons:

Slight animal urine smell.

2026-04-22 • via Nuitee
C
Corey • family_with_children • us
10
2026-04-20 • via Nuitee
A
Andrea • family_with_children • us
7
2026-04-16 • via Nuitee
L
LUCKEY • family_with_children • us
7
Pros:

Customer service

Cons:

Carpet inside the rooms

2026-04-13 • via Nuitee
F
Flickinger • solo_traveller • us
8
2026-04-11 • via Nuitee
K
Katherine • solo_traveller • us
2
2026-04-10 • via Nuitee
J
Jonathan • couple • us
5
2026-04-10 • via Nuitee
S
Shareal • family_with_children • us
1
2026-04-06 • via Nuitee
L
Lina • family_with_children • us
2
2026-04-05 • via Nuitee
D
Danette • couple • us
6
2026-04-04 • via Nuitee
B
Begay • family_with_children • us
5
Pros:

Nothing.

Cons:

One exit only.

2026-03-30 • via Nuitee
H
HuntFam • family_with_children • us
8
Pros:

This location was clean and the night staff was super nice . It was located in a safe area right off the freeway. Bass pro and the Phoenix zoo were only 17 minutes away .we got the 2 queen bed suite and it had alot of room for our toddler to play .

2026-03-30 • via Nuitee
M
Maria • family_with_children • us
1
Pros:

They changed the room without staying. I'm trying to check in around 11 pm. They told me that my room shows in the system "no show"

Cons:

The receptionist couldn't help me

2026-03-19 • via Nuitee
N
Nicole • solo_traveller • us
1
Worst hotel experience ever
Pros:

The only good thing about the property was that the staff was friendly enough and it wasn’t too far from the airport.

Cons:

Everything. It was dirty, outdated… the room smelled badly of cigarettes. The window didn’t close so there was a large gap that let lots of bugs in. Every time I turned the lights on at night I could see cockroaches crawling. There was no breakfast left by the time I got down at 9am. This was by far the worst hotel experience I’ve ever had. I was told if get a partial refund because my window didn’t close, but have yet to receive anything. A truly disappointing experience. This property needs to shut down.

2026-03-16 • via Nuitee