Extended Stay America Suites - Phoenix - Airport - Tempe

Hotels
•
Extended Stay America Suites
7.6 (378 reviews)
2165 West 15th , Tempe , us
+1 480-557-8880

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Nice size room
Peaceful property
Cons:
Dirty rooms
Rude staff
Pest issues
Lack of promised services

Categories

Cleanliness
5.68
Multiple reviews complain about dirtiness, old rooms, and pest issues, indicating poor cleanliness.
Service
8.15
Inconsistent service mentioned with some positive remarks about helpful staff, but overall experience of rude staff detracts from score.
Location
9.19
Positive mention of location being peaceful with no bad areas.
Room Quality
7.14
Reports of outdated, non-functioning amenities and dirty rooms negatively impact the quality of the rooms.
Amenities
7.67
Some amenities were mentioned as lacking (e.g., breakfast), but accessible and basic amenities noted as adequate.
Value for Money
9.13
Some mention that rooms were cheap, but many felt they were not worth the price due to various issues.
Food and Beverage
6.18
Negative comments about the lack of breakfast and poor food options show dissatisfaction.
Overall Experience
7.65
Overall disappointing experiences and issues encountered led to a negative overall stay for many.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:08

Property Description

Fully Equipped Kitchen in Every Room
Enjoy the convenience of a fully equipped kitchen with a stovetop, microwave, and fridge in every room at Extended Stay America - Phoenix.

Convenient Amenities
Benefit from free WiFi, 24-hour front desk, laundry facilities, and upgraded bedding with extra pillows during your stay.

Complimentary Grab-and-Go Breakfast
Start your day right with a free grab-and-go breakfast offering a variety of options like breakfast bars, muffins, hot cereal, coffee, and tea.

Experience comfort and convenience at Extended Stay America - Phoenix - Airport - Tempe. Book now for a memorable stay!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment, cash is not acceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.6
Based on 378 reviews
Cleanliness: 5.68
Service: 8.15
Location: 9.19
Room Quality: 7.14
Amenities: 7.67
Value for Money: 9.13
Food and Beverage: 6.18
Overall Experience: 7.65
A
angela • solo_traveller • us
3
Pros:

Area of hotel

Cons:

Dirty hotel from entrance to hallways to rooms.
Staff stated only cleaned every 2 weeks

2026-07-24 • via Nuitee
B
Bailey • solo_traveller • us
8
Very quiet and professional
Pros:

The breakfast was okay, location is good

Cons:

Nothing

2026-07-14 • via Nuitee
C
CLAUDIA • solo_traveller • us
10
Mi estancia fue de una semana y me fuy porque me quedaba retired de mi trabajo pero es un exelente
Pros:

Tienen un excelente trato muy buena hijiene

Cons:

Las labadoras tiene que cambiar las

2026-07-09 • via Nuitee
M
Melinda • couple • us
10
2026-06-23 • via Nuitee
M
Melinda • couple • us
7
2026-06-23 • via Nuitee
R
Robert • solo_traveller • us
10
A place to stay and play.
Pros:

I enjoyed every minute of it .

2026-06-09 • via Nuitee
L
Linus • family_with_children • us
1
Service was horrible
Pros:

When we got there to Check in all room were sold out with the one room with AC conditioning. The only room that was available was a single bed. With no room for my family of five.

Cons:

Gave the run around to other locations with the same situation due to no double beds got sent to two other locations in the area. With no luck

2026-06-08 • via Nuitee
N
Nadine • family_with_children • us
1
2026-06-04 • via Nuitee
T
Trent • couple • us
10
2026-06-02 • via Nuitee
Y
Ybarra • family_with_children • us
10
2026-05-31 • via Nuitee
Q
Quincy • solo_traveller • us
7
2026-05-28 • via Nuitee
E
Elizabeth • couple • us
10
2026-05-13 • via Nuitee
Q
Quincy • solo_traveller • us
1
2026-05-05 • via Nuitee
F
Fugelseth • family_with_children • us
1
Shithole hotel
Cons:

The hotel was dirty. In our first room, the refrigerator was dented. The mattress on the pull out couch didnt fit the frame. There were dirty fingerprints everywhere. There were no clean sheets and there was no on/off switch on the AC. (The thermostat on the wall had been broken off by a previous guest.) The floor hadn't been swept. Breakfast consisted of fruit bars and oatmeal. However, there were no spoons for said oatmeal. Apparently our first room (Room 133) had a leak from the above room, which came down to our room. It was fixed but the room was left in dire shape and not cleaned up. It shouldn't have been made open to a guest. They relocated my family to the room next door which was a little better. The front desk staff stated that they would credit us for the first night. When you ask for clean towels, housekeeping gives an attitude. Apparently, the staff live at the hotel. Many folks with dogs live at the hotel as well. I had a homeless person tell me that the hotel was below their standards. It's not a family establishment.

We were in town for a youth baseball tournament that we decided to go to at the last minute. This is a shithole hotel. Don't wait to book last minute. Spend a little more money and go elsewhere.

2026-04-29 • via Nuitee
M
Mayo • couple • us
1
Pros:

They said we where smoke when I have ashma

2026-04-29 • via Nuitee
T
Tian • solo_traveller • us
10
2026-04-24 • via Nuitee
L
LaMisha • solo_traveller • us
10
Expectations met
Pros:

Eddie at the front desk was very polite and accommodating. He's very professional and responsive. The room size was great for my family the room was clean and up to my expectations. I have an animal allergy, it did have a slight smell of animal urine however I didn't have an bad reactions.

Cons:

Slight animal urine smell.

2026-04-22 • via Nuitee
C
Corey • family_with_children • us
10
2026-04-20 • via Nuitee
A
Andrea • family_with_children • us
7
2026-04-16 • via Nuitee
L
LUCKEY • family_with_children • us
7
Pros:

Customer service

Cons:

Carpet inside the rooms

2026-04-13 • via Nuitee