Hotel New Otani Makuhari

Hotels
8.5 (326 reviews)
Mihama-ku Hibino 2-120-3 , Chiba , jp
+81 43-297-7777

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Beautiful location
Friendly staff
Convenience
Cons:
Room size
Old facilities
Shower issues

Categories

Cleanliness
8.14
Some reviews mentioned cleanliness positively, but a few hinted at issues with room conditions.
Service
9.11
Several reviews highlighted the staff's friendliness and helpfulness.
Location
9.15
The hotel is well-located near popular attractions, receiving high praise.
Room Quality
8.1
Rooms were typically described as small but comfortable, with some noting issues.
Amenities
8.63
Adequate amenities were noted by guests, though some improvements could be beneficial.
Value for Money
8.59
Guests felt they received reasonable value for what they paid.
Food and Beverage
7.64
Mixed reviews on food, with high prices in the restaurant being a notable concern.
Overall Experience
8.61
Overall, guests enjoyed their stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:49

Property Description

Luxurious Dining Options
Hotel New Otani Makuhari offers guests the luxury of choosing from 10 restaurants to dine at, including All-Day Dining Satsuki, Chinese Restaurant Taikanen, and authentic Japanese restaurants Senbazuru, Isshin, and Sazanka.

Relaxation and Recreation
Guests can access the indoor pool, spa, and fitness centre at a cost. They can also enjoy additional amenities such as a sauna, massages, and tennis facilities – perfect for unwinding after a busy day exploring the nearby attractions.

Convenient Location
Located near JR Kaihinmakuhari Train Station and next to Makuhari Messe, the hotel provides easy access to Tokyo Disney Resort and Odaiba shopping malls. With comfortable rooms and a variety of dining options, Hotel New Otani Makuhari is the ideal choice for both leisure and business travelers.

Important information:

At the time of booking, you must inform the property what time you plan to check in. If your check-in time changes, please update the property.

Please note that 1 child 9 years and under can use an existing bed free of charge. Only 1 child per 1 adult is accepted in an existing bed.

The property may contact guests with applicable prepayment instructions after booking. Please contact the property directly for more details.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NRT

Location

Guest Reviews

8.5
Based on 326 reviews
Cleanliness: 8.14
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 7.64
Overall Experience: 8.61
M
matsushita • family_with_children • jp
10
2026-08-13 • via Nuitee
C
Carlo • couple • jp
9
2026-08-13 • via Nuitee
ねもと • solo_traveller • jp
8
2026-08-13 • via Nuitee
S
Shori • extended_group • jp
10
2026-08-12 • via Nuitee
R
RAN • solo_traveller • jp
9
2026-08-10 • via Nuitee
J
Jarosław • family_with_children • pl
9
Duży hotel koło outletów
Pros:

Bardzo duży hotel w sąsiedztwie outletów. Z lotniska Narrita jest bezpośredni autobus, który zatrzymuje się pod wejściem do hotelu i jedzie około 35 min -super. Nie mieliśmy śniadań i byliśmy tylko 2 noce w przesiadce z Wietnamu do Warszawy. Głownie czas spędziliśmy na zakupach i na odpoczynku przed dalszą podróżą

Cons:

Niestety dostaliśmy pokój dla palących - chyba całe piętro takie było. Hotel w centrum Chiba - gdzie jest dużo betonu, ulic i budynków, ale parki też są. mała łazienka i mały pokój.

2026-08-10 • via Nuitee
M
Mimi1114 • family_with_children • ae
7
Pros:

幕張メッセで仕事だったので目の前なのは非常に助かった。近くに飲食店もあり駅から近くて立地は最高でした。

Cons:

建物自体が古いので部屋の雰囲気もそこそこで古臭さが目立った。朝食で30分以上並んだのは仕事前ギリギリになってしまったのでかなり焦った。翌日は対策を考えて２箇所で展開してくれましたが。ジムやプールが宿泊客も有料で、3000円以上かかるのは驚いた。朝食が10時になった途端にいきなりブッフェコーナーの扉を閉めて慌ただしく片付けする様子も少々驚きました（他のホテルでは終了前に声掛けしてくださるところが多かったので）

2026-08-10 • via Nuitee
R
Rika • couple • jp
10
2026-08-10 • via Nuitee
Y
YIMING • couple • cn
9
宽敞舒适，超越期待
Pros:

位置很靠近幕张messe，去参观展览非常方便。也很靠近电车站。
值得一提的是，同等的价格，房间面积非常非常宽敞舒适！
惊喜的是还能遇上了花火大会，景观很棒！

Cons:

美中不足可能是附近距离便利店有一定的距离吧~不是很方便

2026-08-03 • via Nuitee
S
silwal • family_with_children • jp
8
2026-08-02 • via Nuitee
F
FENG • couple • cn
10
2026-08-02 • via Nuitee
L
Livio • solo_traveller • au
5
Large corporate hotel. Stuffy. Old school 80s vibe. Facilities dated.
Pros:

Well located near all the shops

Cons:

Corporate. Old school reception staff. Made me feel uncomfortable and unwelcome when I queried that I thought I had paid. Felt pressured to tip bell boy and didn’t really need to be accompanied to my room. Could not use spa. Pool closed early. Spa closed Monday for cleaning.

2026-07-23 • via Nuitee
K
Kondo • couple • jp
10
2026-07-21 • via Nuitee
H
HIRONORI • family_with_children • jp
8
総合的には満足でした。
Pros:

のんびりした雰囲気でゆっくりできました！

Cons:

お風呂の排水溝の流れが悪くお風呂に水が溜まっていくのと臭いが気になりました。

2026-07-20 • via Nuitee
U
Uwe • solo_traveller • jp
10
Pros:

Breakfast was amazing and the location was excellent. The sea side view was amazing to look at and night and morning 🌄 😍

2026-07-19 • via Nuitee
L
Luca • extended_group • it
10
2026-07-17 • via Nuitee
M
MAYUMI • solo_traveller • jp
6
Pros:

スタッフの応対が良かったです。

Cons:

リネン(浴衣は着用しにくい)

2026-07-12 • via Nuitee
H
H • couple • jp
8
快適
Pros:

職員の方々対応がとても良い素敵で嫌味のない綺麗な接客を誰もがされていたことが宿泊をさらに快適にしてもらえた気がしました。

Cons:

お部屋の環境で、店の専用ペットボトル飲料ウォーターだと思いましたが、すでに半分ほど飲まれていた使用後のものが置いてあり凄く怖いと思いました。

2026-07-12 • via Nuitee
T
takuma • couple • jp
8
2026-07-12 • via Nuitee
N
Nilgun • couple • tr
10
Pros:

Tokyo merkezine yakın değil ancak üst düzey bir otel yakın bir istasyonu var, memnun kaldık

2026-07-05 • via Nuitee