Hotel New Otani Makuhari

Hotels
8.5 (307 reviews)
Mihama-ku Hibino 2-120-3 , Chiba , jp
+81 43-297-7777

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Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Beautiful location
Friendly staff
Convenience
Cons:
Room size
Old facilities
Shower issues

Categories

Cleanliness
8.14
Some reviews mentioned cleanliness positively, but a few hinted at issues with room conditions.
Service
9.11
Several reviews highlighted the staff's friendliness and helpfulness.
Location
9.15
The hotel is well-located near popular attractions, receiving high praise.
Room Quality
8.1
Rooms were typically described as small but comfortable, with some noting issues.
Amenities
8.63
Adequate amenities were noted by guests, though some improvements could be beneficial.
Value for Money
8.59
Guests felt they received reasonable value for what they paid.
Food and Beverage
7.64
Mixed reviews on food, with high prices in the restaurant being a notable concern.
Overall Experience
8.61
Overall, guests enjoyed their stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:49

Property Description

Luxurious Dining Options
Hotel New Otani Makuhari offers guests the luxury of choosing from 10 restaurants to dine at, including All-Day Dining Satsuki, Chinese Restaurant Taikanen, and authentic Japanese restaurants Senbazuru, Isshin, and Sazanka.

Relaxation and Recreation
Guests can access the indoor pool, spa, and fitness centre at a cost. They can also enjoy additional amenities such as a sauna, massages, and tennis facilities – perfect for unwinding after a busy day exploring the nearby attractions.

Convenient Location
Located near JR Kaihinmakuhari Train Station and next to Makuhari Messe, the hotel provides easy access to Tokyo Disney Resort and Odaiba shopping malls. With comfortable rooms and a variety of dining options, Hotel New Otani Makuhari is the ideal choice for both leisure and business travelers.

Important information:

At the time of booking, you must inform the property what time you plan to check in. If your check-in time changes, please update the property.

Please note that 1 child 9 years and under can use an existing bed free of charge. Only 1 child per 1 adult is accepted in an existing bed.

The property may contact guests with applicable prepayment instructions after booking. Please contact the property directly for more details.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NRT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.5
Based on 307 reviews
Cleanliness: 8.14
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 7.64
Overall Experience: 8.61
L
Livio • solo_traveller • au
5
Large corporate hotel. Stuffy. Old school 80s vibe. Facilities dated.
Pros:

Well located near all the shops

Cons:

Corporate. Old school reception staff. Made me feel uncomfortable and unwelcome when I queried that I thought I had paid. Felt pressured to tip bell boy and didn’t really need to be accompanied to my room. Could not use spa. Pool closed early. Spa closed Monday for cleaning.

2026-07-23 • via Nuitee
K
Kondo • couple • jp
10
2026-07-21 • via Nuitee
H
HIRONORI • family_with_children • jp
8
総合的には満足でした。
Pros:

のんびりした雰囲気でゆっくりできました！

Cons:

お風呂の排水溝の流れが悪くお風呂に水が溜まっていくのと臭いが気になりました。

2026-07-20 • via Nuitee
U
Uwe • solo_traveller • jp
10
Pros:

Breakfast was amazing and the location was excellent. The sea side view was amazing to look at and night and morning 🌄 😍

2026-07-19 • via Nuitee
L
Luca • extended_group • it
10
2026-07-17 • via Nuitee
H
H • couple • jp
8
快適
Pros:

職員の方々対応がとても良い素敵で嫌味のない綺麗な接客を誰もがされていたことが宿泊をさらに快適にしてもらえた気がしました。

Cons:

お部屋の環境で、店の専用ペットボトル飲料ウォーターだと思いましたが、すでに半分ほど飲まれていた使用後のものが置いてあり凄く怖いと思いました。

2026-07-12 • via Nuitee
M
MAYUMI • solo_traveller • jp
6
Pros:

スタッフの応対が良かったです。

Cons:

リネン(浴衣は着用しにくい)

2026-07-12 • via Nuitee
T
takuma • couple • jp
8
2026-07-12 • via Nuitee
N
Nilgun • couple • tr
10
Pros:

Tokyo merkezine yakın değil ancak üst düzey bir otel yakın bir istasyonu var, memnun kaldık

2026-07-05 • via Nuitee
Ｍａｓａｈｉｒｏ • couple • jp
9
2026-07-04 • via Nuitee
F
Foomy • couple • jp
9
快適でした。
Pros:

ロケーション、スパ、が最高でした。傘を貸してもらいました。

Cons:

チェックアウト後に荷物を預けたのですが、受け取る時にめちゃくちゃ時間かかったことです。

2026-06-26 • via Nuitee
L
Lee • extended_group • kr
10
2026-06-20 • via Nuitee
Y
YUKI • solo_traveller • jp
6
場所が1番で泊まったので需要は満たされた。
Pros:

駅からとメッセから近くて立地が良かった

Cons:

仕方がないけれど全体的に古い

2026-06-15 • via Nuitee
L
Lam • extended_group • ca
9
Cons:

Needs door signs to tell housekeeping that the room doesn't need it or is occupied

2026-05-29 • via Nuitee
U
ueda • family_with_children • jp
7
すこしリッチな小旅行
Pros:

ロケーションがよく、立地もよかった。　
家族で大満足の旅行でした

Cons:

値段が高いとおもいます。
家族では1泊が限度でした。

2026-05-25 • via Nuitee
N
NAOYASU • family_with_children • jp
10
2026-05-16 • via Nuitee
K
kawabata • solo_traveller • jp
9
良かったです。
Pros:

朝食美味しかったです。

Cons:

チェックインできる時間が早いと助かる
お休みの日、土日とか、
お昼過ぎとかにチェックインできれば良いなあ

2026-05-12 • via Nuitee
伊東 • solo_traveller • jp
8
Pros:

清潔感と朝食はとても良かった。また、スタッフの方々もとても丁寧に対応していただけた。

Cons:

施設の経年がやや感じられた。

2026-05-01 • via Nuitee
荒川 • family_with_children • jp
9
2026-04-26 • via Nuitee
F
FRANCES • family_with_children • jp
10
2026-04-22 • via Nuitee