Hotel New Otani Hakata

Hotels
8.3 (2152 reviews)
Chuo-ku Watanabe Dori 1-1-2 , Fukuoka , JP
+81 92-714-1111

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable stay
Cons:
Cleanliness issues
Outdated rooms
Smoky smell in some areas

Categories

Cleanliness
7.66
Issues with room cleanliness and odors, particularly in the bathroom.
Service
9.13
Consistently praised for friendly and helpful staff throughout multiple reviews.
Location
9.17
Convenient location with easy access to shops and attractions.
Room Quality
7.62
Some concerns about outdated facilities and cleanliness.
Amenities
8.15
Standard amenities provided, with some rooms lacking in certain items.
Value for Money
8.11
Affordable rates for the location, but mixed feelings regarding cleaning standards.
Food and Beverage
8.16
Breakfast received mixed reviews, some enjoyed it while others found it lacking.
Overall Experience
8.43
Generally positive experiences with notable service and location despite some cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:07

Property Description

Convenient Location and Accessibility

Hotel New Otani Hakata is conveniently situated just a 1-minute walk from Watanabe-dori Subway Station, making it easy for guests to explore the vibrant Tenjin area with a quick 3-minute subway ride. Additionally, JR Hakata Shinkansen Station and Fukuoka Airport are within a short drive, offering seamless travel options.

Luxurious Accommodation and Dining

Indulge in elegant rooms equipped with modern amenities such as flat-screen TVs, free Wi-Fi, and spacious en suite bathrooms with complimentary toiletries. With 6 restaurants including Senbazuru for Japanese delicacies and Taikan-en for Chinese cuisine, guests can savor a variety of exquisite dining options without leaving the hotel.

Relaxation and Services

Guests can unwind with massages, rent bicycles to explore the city, or enjoy the convenience of laundry and concierge services. The hotel also offers free Wi-Fi, wired internet, and pay internet PCs, ensuring a comfortable and connected stay for all visitors.

Book your stay at Hotel New Otani Hakata now to experience luxury and convenience in Fukuoka!

Important information:

The full amount of the reservation must be paid at check-in if guests made the booking on the arrival date.

Additional fees apply for meals for children sleeping in existing beds when booking with meal-inclusive rate.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FUK

Location

Guest Reviews

8.3
Based on 2152 reviews
Cleanliness: 7.66
Service: 9.13
Location: 9.17
Room Quality: 7.62
Amenities: 8.15
Value for Money: 8.11
Food and Beverage: 8.16
Overall Experience: 8.43
M
Masumi • couple • jp
8
老舗ホテルは信用できる
Pros:

スタッフの対応がとても良い。部屋も清潔に保たれている。宿泊前にメールでいくつか問い合わせをしたが､全て丁寧に対応してくれた。

Cons:

外観の古さを気にしなければ問題ない

2026-10-31 • via Nuitee
妙英 • extended_group • jp
8
2026-10-30 • via Nuitee
K
Kayoko • solo_traveller • jp
8
泊まってよかった。
Pros:

スタッフの皆さん親切でした。

2026-10-29 • via Nuitee
K
KEN • family_with_children • jp
10
2026-10-28 • via Nuitee
T
Tetsuo • family_with_children • jp
8
大変満足です。
Pros:

朝食や部屋の備品、アメニティグッズのクオリティは流石だと思いました。

Cons:

３人で泊まれる部屋だったので贅沢は言えませんが、バスルームがもう少し広いとうれしいです。

2026-10-27 • via Nuitee
S
SUN HEE • solo_traveller • kr
10
가성비 최고
Pros:

전직원이 너무나 친절.
넓은 방.

2026-10-27 • via Nuitee
H
hiroko • couple • jp
6
雨の中、ベルボーイに感謝。
Pros:

ベルボーイ、フロント、すごく良かった。

Cons:

アメニティが残念。
女子2人宿泊なのにヘアゴム、ヘアキャップがない。バスルームの洗面台が使いずらい。

朝食の一階レストランは味は美味しいのに、人手不足を感じさせる。
9時時点で、欠品が多く補充が間に合っていない。
白飯の釜の蓋の置き場がらなく、不自由。

諸所にお客様目線が理解できていないと感じました。

ニューオータニの品格を忘れずに。

2026-10-26 • via Nuitee
Y
yeung • family_with_children • hk
8
Good hospitality and location
Pros:

Parking was adequate and there is direct entrance from car park to the hotel. Excellent. There are good breakfast places around and walkable from the hotel. Also there is a market to check out for seafood and local products.

Cons:

The hotel is a bit old but it is ok. It is clean and tidy.

2026-10-25 • via Nuitee
S
SHINOHARA • family_with_children • jp
9
2026-10-22 • via Nuitee
Y
Yalin • family_with_children • tw
10
2026-10-18 • via Nuitee
S
S • solo_traveller • jp
5
2026-10-16 • via Nuitee
F
Fumio • couple • jp
10
2026-10-16 • via Nuitee
M
MIZUHO • family_with_children • jp
7
2026-10-15 • via Nuitee
E
EUNJU • family_with_children • kr
8
정말 편하게 쉬다가 왔습니다
Pros:

지하철 역에서 찾기 매우 좋은 위치. 텐진과도 가까워서 구경하기도 좋았습니다.

Cons:

금연실로 예약했는데 객실 내 담배냄새가 나서 조금불편했습니다

2026-10-12 • via Nuitee
H
Ha Young • family_with_children • kr
10
Pros:

관리가 잘 되어 매우 청결함. 청소 매일 해줌. 일본식 방 넓고 구조가 좋았음. 욕실에 욕조도 사용하기 편리했음. 조식 구성 좋았음. 지하철과 버스등 대중교통 가까움

Cons:

없음

2026-10-11 • via Nuitee
K
keiji • couple • jp
8
グッド
Pros:

ロケーション

Cons:

エアコンが古い

2026-10-11 • via Nuitee
K
Kim • solo_traveller • kr
10
Pros:

직원태도, 시설

2026-10-10 • via Nuitee
P
Pauline • extended_group • ca
10
2026-10-08 • via Nuitee
L
Leona • family_with_children • tw
10
有遇到櫃台會說中文的服務員，很讚！房間比想像中的小，但該有的備品都有！五樓有免費洗衣機，但不包含脫水和烘乾(兩者自費)！也有提供製冰機，蠻好的~
Pros:

早餐自費，還好，沒有特別喜歡吃的

Cons:

沒有不喜歡的地方

2026-10-07 • via Nuitee
境 • extended_group • jp
8
快適でした。
2026-09-12 • via Nuitee