Hotel New Otani Hakata

Hotels
8.3 (2056 reviews)
Chuo-ku Watanabe Dori 1-1-2 , Fukuoka , jp

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Children allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable stay
Cons:
Cleanliness issues
Outdated rooms
Smoky smell in some areas

Categories

Cleanliness
7.66
Issues with room cleanliness and odors, particularly in the bathroom.
Service
9.13
Consistently praised for friendly and helpful staff throughout multiple reviews.
Location
9.17
Convenient location with easy access to shops and attractions.
Room Quality
7.62
Some concerns about outdated facilities and cleanliness.
Amenities
8.15
Standard amenities provided, with some rooms lacking in certain items.
Value for Money
8.11
Affordable rates for the location, but mixed feelings regarding cleaning standards.
Food and Beverage
8.16
Breakfast received mixed reviews, some enjoyed it while others found it lacking.
Overall Experience
8.43
Generally positive experiences with notable service and location despite some cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:07

Property Description

Convenient Location and Accessibility

Hotel New Otani Hakata is conveniently situated just a 1-minute walk from Watanabe-dori Subway Station, making it easy for guests to explore the vibrant Tenjin area with a quick 3-minute subway ride. Additionally, JR Hakata Shinkansen Station and Fukuoka Airport are within a short drive, offering seamless travel options.

Luxurious Accommodation and Dining

Indulge in elegant rooms equipped with modern amenities such as flat-screen TVs, free Wi-Fi, and spacious en suite bathrooms with complimentary toiletries. With 6 restaurants including Senbazuru for Japanese delicacies and Taikan-en for Chinese cuisine, guests can savor a variety of exquisite dining options without leaving the hotel.

Relaxation and Services

Guests can unwind with massages, rent bicycles to explore the city, or enjoy the convenience of laundry and concierge services. The hotel also offers free Wi-Fi, wired internet, and pay internet PCs, ensuring a comfortable and connected stay for all visitors.

Book your stay at Hotel New Otani Hakata now to experience luxury and convenience in Fukuoka!

Important information:

The full amount of the reservation must be paid at check-in if guests made the booking on the arrival date.

Additional fees apply for meals for children sleeping in existing beds when booking with meal-inclusive rate.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FUK

Property Policies

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs JPY 1500 per day.

Location

Guest Reviews

8.3
Based on 2056 reviews
Cleanliness: 7.66
Service: 9.13
Location: 9.17
Room Quality: 7.62
Amenities: 8.15
Value for Money: 8.11
Food and Beverage: 8.16
Overall Experience: 8.43
N
NARIHIRO • solo_traveller • jp
10
2026-06-20 • via Nuitee
D
daiki • solo_traveller • jp
3
もうここには泊まりたくない
Pros:

ない

Cons:

特にお風呂場の匂いが臭かった
天井や壁に髪の毛が張り付いていた
トイレの便座が冷たかった
まくらが高くて、首が痛かった

2026-06-19 • via Nuitee
T
toyonaga • family_with_children • jp
10
2026-06-18 • via Nuitee
小西 • extended_group • jp
3
受付で払うてま　駐車場を払うのを無くしてほしい
Pros:

ネットフリックフスがみれた

Cons:

駐車場代が高い
宿泊料が別途かかる

2026-06-15 • via Nuitee
美菜 • couple • jp
10
2026-06-14 • via Nuitee
K
Kelly • extended_group • tw
8
安全又舒適
Pros:

早餐 日式料理可再豐盛 空調系統要調 有點悶 因為在頂樓 可能5月份的季節有點熱

2026-06-13 • via Nuitee
K
Katsuki • solo_traveller • jp
8
2026-06-13 • via Nuitee
M
Mizue • solo_traveller • jp
8
2026-06-12 • via Nuitee
V
Vascalya Siringo • extended_group • id
9
2026-06-11 • via Nuitee
M
Marie • couple • de
9
2026-06-11 • via Nuitee
S
Satoshi • solo_traveller • jp
8
2026-06-11 • via Nuitee
R
Robert • couple • us
10
2026-06-11 • via Nuitee
M
Masatoyo • solo_traveller • jp
3
2026-06-10 • via Nuitee
S
Stella • extended_group • gb
9
My family and I had a wonderful stay. The service was excellent, especially Chang Tranthi, who kindl
2026-06-10 • via Nuitee
S
Stella • family_with_children • gb
9
Pleasant stay
Pros:

My family and I had a wonderful stay. The service was excellent, especially Chang Tranthi, who kindly helped us with our luggage and arranged a taxi. She made us feel very welcome and we truly appreciated her kindness and assistance. Thank you for the great hospitality!

Cons:

Although the hotel has a more traditional / older style, it remains comfortable and pleasant to stay in.

2026-06-10 • via Nuitee
L
Lo • couple • ca
8
2026-06-10 • via Nuitee
T
Tamayo • extended_group • jp
8
2026-06-09 • via Nuitee
Ꭲ • solo_traveller • jp
9
2026-06-09 • via Nuitee
M
Myungmin • couple • kr
4
2026-06-09 • via Nuitee
C
chiyo • solo_traveller • jp
8
満足です
Pros:

清掃の方の対応が早かった

Cons:

照明がもう少し明るいといい

2026-06-08 • via Nuitee