Okura Garden Hotel Shanghai

Hotels
8.7 (1129 reviews)
58 Mao Ming Nan Lu , Shanghai , CN
+86 21 6415 1111

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Helpful staff
Great location
Quality breakfast
Cons:
Noise from renovation
Some dated facilities
Mixed service experiences

Categories

Cleanliness
8.55
Reviews mentioned cleanliness positively with comments about tidy rooms.
Service
8.85
Helpful & courteous staff were highlighted in several reviews, though some experiences were mixed.
Location
9.05
Location was praised consistently across multiple reviews for convenience and surroundings.
Room Quality
8.25
Some reviews mentioned the rooms as comfortable but noted some tiredness in decor.
Amenities
8.55
Amenities like breakfast quality were appreciated; however, some lacking communal space.
Value for Money
8.55
Standard quality for this hotel tier; good perceived value based on multiple indicators.
Food and Beverage
9.05
Breakfast quality received strong positive feedback and contributed significantly to the experience.
Overall Experience
8.75
Overall experience was generally positive, with a few criticisms balancing the high praise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:06

Property Description

Luxurious Accommodation and Convenient Location
Okura Garden Hotel Shanghai offers a serene retreat within 7 acres of landscaped gardens, providing easy access to popular attractions like The Bund and People's Square. The spacious rooms feature Japanese-style prints, offering stunning views of the city or garden.

Top-Notch Facilities for Leisure and Business
Guests can unwind in the indoor pool, tennis court, or well-equipped gym, followed by a relaxing massage. The hotel also boasts a beauty salon, business centre, and tour desk for all your needs.

Culinary Delights and Refreshing Beverages
Indulge in a variety of international cuisines at the 5 on-site restaurants, including authentic Cantonese, Shanghainese, and Japanese options. Cap off your day with a drink at one of the 3 stylish bars offering a range of beverages.

Book your stay at Okura Garden Hotel Shanghai for a luxurious and memorable experience!

Important information:

According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas.

In our continuous effort to provide our guests with a more comfortable accommodation experience, hotel will upgrade guest rooms on selected floors from Sep.1, 2026. Due to the renovation, you may experience noticeable noise during the following period: Mon. to Fri. 9:00 – 18:00, Sat. & Sun. 10:00 – 18:00. We sincerely apologize for any inconvenience and thank you for your kind understanding and cooperation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Location

Guest Reviews

8.7
Based on 1129 reviews
Cleanliness: 8.55
Service: 8.85
Location: 9.05
Room Quality: 8.25
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 9.05
Overall Experience: 8.75
A
Arianna Emmeline Rizzi • family_with_children • it
9
Pros:

The hotel is located in the French Concession, which is a great starting point to explore the city on foot or by public transport. The hotel feels very premium and fancy, somewhat "old money" but that adds to the vibe.

Cons:

We decided not to use the laundry service because it was disproportionately priced vis a vis the price of the room.

2026-10-31 • via Nuitee
Y
yunlei • couple • au
7
2026-10-29 • via Nuitee
C
Ching Yun • family_with_children • tw
4
Cons:

白天樓上在維修，很吵，無法休息

2026-10-28 • via Nuitee
T
Tomoko • family_with_children • jp
10
2026-10-27 • via Nuitee
Q
QINQIN • solo_traveller • gb
10
2026-10-27 • via Nuitee
B
Ben • couple • au
10
Pros:

We loved everything!

Cons:

Nothing

2026-10-25 • via Nuitee
R
REIKO • family_with_children • jp
10
また行きたいと感じた
Pros:

お風呂の水圧などや環境が良かった

Cons:

ベッドが少し高い

2026-10-25 • via Nuitee
T
Tzuu Bor • family_with_children • tw
9
2026-10-24 • via Nuitee
G
GABRIEL • family_with_children • ar
10
Pros:

excelente ubicacion

2026-10-23 • via Nuitee
雪 • couple • jp
9
2026-10-20 • via Nuitee
J
Jariyaporn • solo_traveller • th
10
Very good indeed
Pros:

very good location for hype and artsy area. Good hotel facilities / services / restaurants

Cons:

-

2026-10-20 • via Nuitee
S
Sonja • couple • nl
8
Het verblijf was top,
Pros:

Mooi en luxe hotel op een top lokatie!

2026-10-18 • via Nuitee
H
Hanne • solo_traveller • fr
9
Great pool. Great location
Pros:

Great location - nice pool.

Cons:

I went to the spa and didn’t really like the experience there

2026-10-18 • via Nuitee
Z
Zheng • couple • jp
5
2026-10-17 • via Nuitee
B
Bruno • family_with_children • sg
9
Excellent option in the heart of the Concession area
Pros:

Fantastic location - lovely leafy neighbourhood and very close to the metro. Comfortable rooms and friendly staff. The original part of the building has a lot of character and the small gardens are magical

Cons:

The rooms are ageing (hence the ongoing renovation).

2026-10-15 • via Nuitee
M
Marcelo • solo_traveller • br
10
Ótimo hotel em Xanghai
Pros:

Quarto espaçoso, limpo.
Funcionários atenciosos.
Café da manhã muito bom.
Boa localização

2026-10-12 • via Nuitee
F
Family from Finlnd • extended_group • fi
7
Nice hotel but with major renovation going one
Pros:

The hotel has a lovely old-world charm and an excellent location. In fact, the location could not be any better. The room was spacious, comfortable, and very clean.

Without the renovation work, I would have given this hotel an almost perfect score of 10/10.

Cons:

There was major renovation work taking place every day from 10:00 to 18:00. We were only informed about this at check-in. The noise was extremely loud, making it impossible to stay in the room during those hours.

At check-in, we were told that all guests had been given upgraded rooms. However, I would have preferred a room where I could actually rest and take a nap after a long flight from Europe. I think it is unfair that such significant renovation work was not clearly communicated when making the reservation.

In addition, we had a simple Twinings English Tea and a Coke in the lobby bar, and the total cost was around €25. Considering that this is a four-star hotel and that guests are experiencing major renovation-related disruption, I found the pricing unreasonably high.

2026-10-12 • via Nuitee
M
Maciej • extended_group • pl
1
Cons:

Niestety w tym hotelu trwa teraz bardzo uciążliwy remont o którym hotel nie informuje w trakcie dokonywania rezerwacji !
Praktycznie całe dnie (spędziliśmy tam 4 dni) słychać walenie młotami pneumatycznymi i wiertarkami które niosą sie po budynku od parteru do niemal ostatniego pietra. Byliśmy na 22 piętrze i hałas był nie do wytrzymania. Bolała od tego głowa jeśli się weszło do pokoju nawet na pół godziny miedzy 9 a 18. Omijajcie ten hotel z daleka bo ceny są naprawdę nie małe ale warunki obecnie są nieakceptowalne jak na 4 gwiazdkowych hotel ! Podejście obsługi jest poza wszystkim dość obojętne i gdyby nie bardzo dobra lokalizacja uznał bym pobyt u nich za porażkę. Śniadania świetne ale co z tego. Skandalem jest nie informowanie klientów o takich niedogodnościach dopiero przy zameldowaniu . Przecież gdybym wiedział o tym wcześniej to nie zarezerwował bym u nich noclegu

2026-10-12 • via Nuitee
H
Hanna Raatikka • solo_traveller • fi
9
2026-10-12 • via Nuitee
Y
Ygor Sad • couple • at
9
Classy environment and great staff in a premium location.
Pros:

The building itself is well kept and doesn't feel aged at all. The common areas are pleasant and great to hang out. We've even been to their sky bar and loved the views from the 33rd floor (even if the cocktails were nothing special).

The room was spacious, had comfortable pillows and was very clean. The hotel is serious about cleaning, so much so that, if they can't clean the room for some reason, they will phone you and try to schedule an extra time for that.

The bathroom had a japanese bidet with warm seat, and the bathtub had a great size and water pressure (it fills up really quickly!). The common areas also had japanese bidets.

The staff is always there for you: to help you carry heavy items or with any wishes (eg we borrowed a corkscrew from them). They also didn't expect tips or wouldn't even accept them. Their english is overall great and not a problem.

But the best part was at the end: since my flight back departed in the evening, I booked an extra night in order to be able to stay in the room beyond the checkout time and rest. I didn't mind at all paying extra if that meant not being tired before a long flight.

But the staff was confused as to why I wanted to "waste" money with a night I wouldn't be able to use. After some back and forth, they understood my idea and said that I could've just paid for late-checkout – which I didn't know was possible. Because of the misunderstanding around the late checkout, they decided to reimburse me for the night I wasn't gonna stay and waived the late checkout fee.

They didn't need to do it, I didn't mind paying extra, and yet they went beyond their way to offer me the best service. I swear I can't remember the last time I saw that level of customer service! I still can't believe how nice they were

Cons:

The hotel charged us a deposit fee of around 300 EUR during the check-in. The money was supposed to be used for services offered by the hotel (SPA, restaurants, bars, etc), and was later reimbursed after the check-out.

Personally I don't mind the practice at all and even used a few services, since it was already paid for. But I would've appreciated a heads-up so that we know that the price we see during the booking is not the final price that will be paid in the hotel.

2026-10-09 • via Nuitee