Excelsior Palace Portofino Coast

Hotels
9.1 (2155 reviews)
Via San Michele Di Pagana 8 , Rapallo , it

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful hotel
Cons:
Small room
Limited breakfast options

Categories

Cleanliness
9.15
Guests reported the hotel was beautiful and clean.
Service
9.65
Staff were described as friendly, accommodating, and attentive throughout the stay.
Location
9.65
The hotel is located in a stunning area with beautiful views.
Room Quality
8.15
Some rooms were noted to be small, affecting overall comfort.
Amenities
9.15
The spa and pool facilities were highlighted as impressive.
Value for Money
9.15
Positive experiences indicate good value, despite some minor complaints.
Food and Beverage
8.65
Breakfast choices were considered limited by some guests.
Overall Experience
9.25
Overall sentimental reviews indicate a superb stay and high recommendation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 19:21

Property Description

Panoramic Views and Luxury Accommodation:
Enjoy breathtaking views of Portofino Bay from the comfort of your room at Excelsior Palace, a prestigious 5-star hotel. Indulge in spacious rooms, many offering stunning sea views, along with top-notch amenities including free WiFi and luxurious bathrobes.

Fine Dining and Beachfront Experience:
Savor exquisite meals at the on-site Lord Byron restaurant with panoramic views of Tigullio Gulf, or dine at the Eden Roc restaurant located at the private beach during the summer season. Treat yourself to culinary delights while enjoying the sea breeze and picturesque surroundings.

Wellness and Leisure Facilities:
Unwind at the wellness center's gym overlooking the sea, pamper yourself with a relaxing massage or beauty treatment, and take advantage of the two infinity pools at the private beach. Excelsior Palace offers a perfect blend of luxury, comfort, and leisure for an unforgettable stay.

Ready to experience luxury and relaxation at Excelsior Palace? Book your stay now and immerse yourself in the beauty of Portofino Bay.

Important information:

All wellness center services, outdoor swimming pool and beach club access are complimentary.

The private beach area is open from June 1 to September 30.

Please note that surcharges apply for pets, both for staying in the hotel and separately to access the beach club. Only small-sized pets are allowed at the property.

Please note that a garage with CCTV surveillance is also available at an additional cost.

Please note that this property has 2 restaurants: the Lord Byron Restaurant open all the year and the Eden Roc summer Restaurant is closed from October 1st, 2025 to May 31st, 2026.
In the event of an early departure, the property will charge you the full amount for your stay.
When booking half board, note that drinks are not included.
Swimming pool: Closed from Sun, Jun 14, 2026 until Fri, Jun 19, 2026
Spa/wellness center is closed from 2026-06-19 until 2026-06-14
Sauna is closed from 2026-06-19 until 2026-06-14
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GOA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 4 years old to 14 years old stay for € 115 per person per night when using an available extra bed.
    People 15 years old and over stay for € 125 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 2155 reviews
Cleanliness: 9.15
Service: 9.65
Location: 9.65
Room Quality: 8.15
Amenities: 9.15
Value for Money: 9.15
Food and Beverage: 8.65
Overall Experience: 9.25
G
Gillian • couple • us
10
2026-06-12 • via Nuitee
R
Ronald • couple • nl
10
2026-06-12 • via Nuitee
C
Caroline • couple • gb
9
Beautiful hotel in a stunning location
Pros:

All the staff were lovely, friendly but professional. Beautiful location, very comfortable and clean rooms, great views. The beach club was good - plenty of loungers.

Cons:

Could have been more choice of food during the day. Options were limited and the pool restaurant was only open a couple of hours a day. I suspect because we were slightly out of season.

2026-06-12 • via Nuitee
Дмитрий Dmytro • family_with_children • ua
10
Для людей определенного «возраста» после операции по замене суставов есть некоторые сложности с подьемом в отель после п
Pros:

Останавливались на пять ночей, бесплатно сделали абгрейд до классик сьют, великолепный СПА, чудесные завтраки и ресторан Лорд Байрон!!!!

Cons:

Такого нет .

2026-06-11 • via Nuitee
J
Joanne • couple • nl
10
Pros:

The location was amazing with a great sea view and access to a variety of sunbeds and stairs to the water

Cons:

The amazing staff

2026-06-11 • via Nuitee
F
Federica • couple • it
8
Sempre ottima scelta
Pros:

La posizione

Cons:

Il servizio in camera, per avere due caffè bisogna aspettare le 7,00 per h24 solo cibo quindi alle 6 di mattina se vuoi degli spaghetti ok il caffè no 😂😂😂… cosa stranissima

2026-06-06 • via Nuitee
G
Giorgia • solo_traveller • it
8
2026-06-05 • via Nuitee
S
Silvanarecio • solo_traveller • ar
8
Portofino y Rapallo
Pros:

El spa y las vistas son increíbles

Cons:

Las toallas de la habitación eran viejas y gastadas, en el spa y en la pileta ofrecen una sola toalla, la segunda hay que pagarla inédito en un hotel 5 estrellas, para salir a caminar hay que subir y bajar caminando una escalera de 5 pisos, no hay ascensor. En general el hotel es muy elegante , pero muy viejo

2026-06-03 • via Nuitee
B
BURAK • couple • tr
9
2026-06-01 • via Nuitee
S
Serhiy • solo_traveller • us
10
Pros:

All, especially beach club and spa

2026-05-29 • via Nuitee
M
Meital • solo_traveller • il
10
מלון מושלם מהחלומות !!
Pros:

הכל !! מלון מושלם !! מיקום ניקיון צוות מדהים ושרותי ,ממש ארמון !! יש תשומת לב לפרטים הכי קטנים ,המתקנים מתוחזקים ברמה גבוהה,הבריכות ,הספא ,ארוחת בוקר טעימה ומגוונת .

Cons:

לא היה דבר כזה ,אהבנו ונהנינו מהכל .

2026-05-26 • via Nuitee
G
Greg 72 • solo_traveller • it
9
Pros:

Posizione .spa. pisciene. Cordiali e gentili staff.

2026-05-26 • via Nuitee
E
Eduard • extended_group • am
8
Pros:

View, garden and the lobby

Cons:

The bathroom facility should be modernised

2026-05-25 • via Nuitee
E
Eltiona • family_with_children • ch
8
2026-05-25 • via Nuitee
V
Victoria • couple • gb
9
2026-05-25 • via Nuitee
I
Ilirida • couple • ch
10
2026-05-25 • via Nuitee
M
Mark • extended_group • gb
9
Super elegant and relaxing.
Pros:

Location and facilities were brilliant. Super outdoor relaxing areas providing lovely vistas of the coastline. No additional car parking costs.

Cons:

Breakfast a little limited for the rating and standard it portrayed.

2026-05-22 • via Nuitee
M
Maria • family_with_children • it
10
Favoloso
Pros:

Posizione fronte mare spettacolare , piscina panoramica , colazione con opzioni senza glutine e vegane

Cons:

Nulla

2026-05-22 • via Nuitee
J
Jean-Yves • couple • ch
9
Une belle escale
Pros:

Surclassés à notre arrivée, Merci. Excellente situation. Personnel efficace et très aimable. Petit-déjeuner dans un très beau décor avec un excellent buffet.

Cons:

Rien

2026-05-21 • via Nuitee
A
Anton1984 • solo_traveller • rs
9
2026-05-17 • via Nuitee