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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Pets allowed
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Hiking
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Horse riding
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Golf course
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Ironing service
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Meeting/banquet facilities
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Tennis court
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Hot tub/Jacuzzi
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Car hire
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Canoeing
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Sauna
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Dry cleaning
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Breakfast in the room
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Diving
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Massage services
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Snorkelling
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Spa/wellness center
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Barber/beauty shop
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Babysitting/child services
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Billiards
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Valet parking
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Hammam
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Private parking
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Accessible parking
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Parking garage
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Beachfront
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Concierge service
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Special diet menus - on request
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Outdoor pool - seasonal
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Kid meals
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Snack bar
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Pool with view
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Heated pool
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Electric vehicle charging station
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Indoor pool
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Private beach area
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Pool bar
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Infinity pool
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Shallow end
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Spa/wellness center services
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Fence around pool
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Yoga classes
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Manicure
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Pedicure
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Fitness classes
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Personal trainer
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Hair Salon Services
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Beach
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Key card access
Review Highlights
Categories
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Property Description
Panoramic Views and Luxury Accommodation:
Enjoy breathtaking views of Portofino Bay from the comfort of your room at Excelsior Palace, a prestigious 5-star hotel. Indulge in spacious rooms, many offering stunning sea views, along with top-notch amenities including free WiFi and luxurious bathrobes.
Fine Dining and Beachfront Experience:
Savor exquisite meals at the on-site Lord Byron restaurant with panoramic views of Tigullio Gulf, or dine at the Eden Roc restaurant located at the private beach during the summer season. Treat yourself to culinary delights while enjoying the sea breeze and picturesque surroundings.
Wellness and Leisure Facilities:
Unwind at the wellness center's gym overlooking the sea, pamper yourself with a relaxing massage or beauty treatment, and take advantage of the two infinity pools at the private beach. Excelsior Palace offers a perfect blend of luxury, comfort, and leisure for an unforgettable stay.
Ready to experience luxury and relaxation at Excelsior Palace? Book your stay now and immerse yourself in the beauty of Portofino Bay.
All wellness center services, outdoor swimming pool and beach club access are complimentary.
The private beach area is open from June 1 to September 30.
Please note that surcharges apply for pets, both for staying in the hotel and separately to access the beach club. Only small-sized pets are allowed at the property.
Please note that a garage with CCTV surveillance is also available at an additional cost.
Please note that this property has 2 restaurants: the Lord Byron Restaurant open all the year and the Eden Roc summer Restaurant is closed from October 1st, 2025 to May 31st, 2026.
In the event of an early departure, the property will charge you the full amount for your stay.
When booking half board, note that drinks are not included.
Swimming pool: Closed from Thu, Oct 1, 2026 until Mon, May 31, 2027
A deposit may be required at the property.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Parking
Private parking is possible on site (reservation is not needed) and costs EUR 20 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children from 4 years old to 14 years old stay for € 115 per person per night when using an available extra bed.
People 15 years old and over stay for € 125 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Location , view , sea side terras
It’s so noisy.. you can hear your neighbours talk, when someone moves a chair, you wake up , the noice of the road in front of the hotel ..
קרוב אבל שקט נקי ומרווח תמורה מעולה למחיר!!!!
אין אפשרות להתקלח אחרי צאקאוט
La vue, la chambre, le room service en particulier le petit déjeuner, la piscine, l'amabilité du personnel
Le port obligatoire d'un bonnet de bain dans l'espace spa nous a empêché d'en profiter/de le découvrir
Vista fantastica. Ottima colazione e piscina interna con spa stupenda.
Magari alcune zone sarebbero da rendere più moderne però capisco lo stile e la storia della struttura quindi non è un vero e proprio difetto
Dziekuje pracownikowi recepcji za duza pomoc w kontakcie z fatalna firma Europcar
Incredible hotel! The staff is amazing from all the moment you arrive to the moment of departure
מיקום
נקיון והמתקן מיושן.טלויזיה לא תקינה דלת נתקעת כל הזמן.
La struttura ha molti servizi validi è la terza volta che ci torno.
Purtroppo non c’è controllo reale sul servizio ristorante, in questo periodo dell’anno è aperto solo il ristorante nel beach club e nella figura del dipendente Marco (che dice che comanda lui tutto) si riscontra una grande maleducazione e una superbia velata anche da minacce poco cortesi.
Purtroppo a causa sua non torneremo più
Tutto top
Non mi è piaciuto il sovraffollamento della piscina troppe persone lo spazio era limitato resto top dovrebbero mettere un servizio navetta che ti porta dall’hotel a Portofino
Professionalism and friendliness of the staff
Nothing
Accueil impeccable
Chambre un peu petite
Tutto top dall’accoglienza questo si che è un albergo 5 stelle a tutti gli effetti è raro in Italia trovare servizio del genere rimasti molto soddisfatti ritorneremo sicuramente.
Unica cosa che non mi è piaciuta la struttura era un po’ che era troppo affollata nei giorni di sabato e di domenica c’era un po’ di disorganizzazione, però per il resto tutto perfetto
All the staff were lovely, friendly but professional. Beautiful location, very comfortable and clean rooms, great views. The beach club was good - plenty of loungers.
Could have been more choice of food during the day. Options were limited and the pool restaurant was only open a couple of hours a day. I suspect because we were slightly out of season.
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