Best Western Pine Springs Inn

Hotels
•
Best Western
8.4 (439 reviews)
111 Pine Springs Drive , Ruidoso Downs , US
+1 575-378-8100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Excellent location and scenic mountain views
Friendly, polite and efficient front desk staff
Good, well-regarded breakfast
Clean rooms reported by many guests
Well-maintained grounds and quiet setting
Cons:
One severe cleanliness/safety incident (odor, dead bugs, broken window) where guest left
Language barrier noted: 'Casi nadie habla español' for some Spanish-speaking guests
Occasional room issues: broken mattress, old-motel feel
Requested handicap room not always provided
Refund/booking handling complaint from a guest who left

Categories

Cleanliness
6.5
Generally reported as clean by several guests, but a serious incident (terrible smell, dead bugs, broken window) where a guest left immediately significantly lowers this category.
Service
9.2
Multiple praises for polite, friendly and efficient front desk staff; staff helped with an elderly guest who fell. One complaint about refund handling exists but overall service is frequently highlighted positively.
Location
9.6
Consistently praised: excellent location, beautiful mountain scenery, great views and away from traffic — a frequent reason guests return.
Room Quality
7.2
Mixed reports: many guests find rooms fine and comfortable, but there are mentions of an old motel feel, a broken mattress (springs felt) and at least one instance where a requested handicap room was not provided.
Amenities
8
Grounds are well maintained and parking/handicap parking noted; no extensive amenities list in reviews but what is mentioned is positive.
Value for Money
8
Several guests note good price and decent value; however one guest was dissatisfied with refund handling which tempers this slightly.
Food and Beverage
9
Breakfast repeatedly praised (waffles, eggs, sausage, biscuits, fresh fruit) and described as 'perfect' or 'great' by multiple guests.
Overall Experience
9.7
Majority of stays are positive with repeat guests, scenic/quiet location and good service; one extreme negative experience affected perceptions but most reviews recommend or plan to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Spectacular Views and Relaxation
Perched on a hill with stunning views of Ruidoso Valley, Best Western Pine Springs Inn offers a serene escape. Year-Round Pool and Hot Tub
Indulge in relaxation with a heated pool and hot tub available for you to enjoy throughout the year. Convenient Amenities and Services
From free Wi-Fi and daily breakfast to a business center and guest launderette, we have everything you need for a comfortable stay.
Ready to experience the perfect blend of comfort and convenience? Book your stay at Best Western Pine Springs Inn today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROW

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 439 reviews
Cleanliness: 6.5
Service: 9.2
Location: 9.6
Room Quality: 7.2
Amenities: 8
Value for Money: 8
Food and Beverage: 9
Overall Experience: 9.7
A
Alba • couple • mx
10
Pros:

La ubicación excelente

Cons:

Casi nadie habla español

2026-10-29 • via Nuitee
P
Patsy • couple • us
10
Perfect in every way!
Pros:

From the moment we got there we were greeted by the young man and lady behind the front desk. They were polite, friendly and efficient. We had reserved a handicap room and the young lady left and turned the light on in our room and was back just as we finished checking in. The room was great, enlarged handicap parking space right in front of our room.
Breakfast was just perfect, waffles, scrambled eggs, sausage, gravy, biscuits, and fresh fruit. Looking forward to going back and staying longer. Beautiful scenery, right up in the mountains! Perfect weekend. Drew & Patsy Runyan

2026-10-27 • via Nuitee
S
Stewart • family_with_children • us
9
Pros:

Clean and we always stay here

2026-10-16 • via Nuitee
C
caroline • family_with_children • nc
8
2026-10-13 • via Nuitee
T
Tracie • couple • us
10
Pros:

Area

2026-10-13 • via Nuitee
D
Dolores Veronica • extended_group • us
10
2026-10-12 • via Nuitee
M
Michael • couple • us
10
2026-10-12 • via Nuitee
C
Cynthia • couple • us
10
2026-10-12 • via Nuitee
M
Matthew T • couple • us
8
2026-10-08 • via Nuitee
D
Dawn • couple • us
8
2026-09-15 • via Nuitee
E
Esteban • family_with_children • us
10
2026-09-09 • via Nuitee
J
Jason • solo_traveller • us
10
Pros:

Everything very nice hotel

2026-09-08 • via Nuitee
R
Ruiz Mendoza • family_with_children • us
10
2026-09-08 • via Nuitee
M
Melissa • extended_group • us
9
I would recommend this hotel to my friends.
Pros:

Great Breakfast and grounds are well maintained. Had an incident.. with my father-in-law who is 87 yrs old. He fell. The desk clerk was very understanding and was concerned about him & his health & wellbeing.

Cons:

We actually requested a Handicap room and got a regular room.

2026-09-06 • via Nuitee
V
Victor • extended_group • us
5
2026-09-04 • via Nuitee
S
Susana • solo_traveller • us
10
Pros:

Everything

2026-09-03 • via Nuitee
A
Ayala • family_with_children • us
7
2026-08-30 • via Nuitee
M
Marc • solo_traveller • us
6
2026-08-27 • via Nuitee
L
Lizbeth • couple • us
10
Great location great views
Pros:

Location was great!

2026-08-17 • via Nuitee
T
Trevin • couple • us
5
2026-08-16 • via Nuitee