Best Western Pine Springs Inn

Hotels
•
Best Western
8.4 (570 reviews)
111 Pine Springs Drive , Ruidoso Downs , US
+1 575-378-8100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean and beautiful views
Friendly and helpful staff
Cons:
Issues with local restrictions
Noise disturbances from other guests

Categories

Cleanliness
7.79
While many reviews praised the cleanliness, there were comments about stains and noise that affected overall perception.
Service
9.26
Service was frequently highlighted as friendly and accommodating, especially by the receptionist.
Location
8.8
The location received positive feedback for its scenic beauty and peace away from city noise.
Room Quality
8.25
Rooms were generally considered comfortable, though some noted older facilities and noise issues.
Amenities
7.28
Though some amenities were enjoyed, notably the breakfast, there were complaints about the pool and lack of an indoor pool.
Value for Money
8.24
Guests felt they received good value due to cleanliness and service compared to room rates.
Food and Beverage
8.79
Breakfast options received positive remarks for variety and quality.
Overall Experience
8.76
Overall experience was generally positive with some significant concerns regarding booking and service policies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:26

Property Description

Spectacular Views and Relaxation
Perched on a hill with stunning views of Ruidoso Valley, Best Western Pine Springs Inn offers a serene escape. Year-Round Pool and Hot Tub
Indulge in relaxation with a heated pool and hot tub available for you to enjoy throughout the year. Convenient Amenities and Services
From free Wi-Fi and daily breakfast to a business center and guest launderette, we have everything you need for a comfortable stay.
Ready to experience the perfect blend of comfort and convenience? Book your stay at Best Western Pine Springs Inn today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROW

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 570 reviews
Cleanliness: 7.79
Service: 9.26
Location: 8.8
Room Quality: 8.25
Amenities: 7.28
Value for Money: 8.24
Food and Beverage: 8.79
Overall Experience: 8.76
D
Dawn • couple • us
8
2026-09-15 • via Nuitee
E
Esteban • family_with_children • us
10
2026-09-09 • via Nuitee
R
Ruiz Mendoza • family_with_children • us
10
2026-09-08 • via Nuitee
J
Jason • solo_traveller • us
10
Pros:

Everything very nice hotel

2026-09-08 • via Nuitee
M
Melissa • extended_group • us
9
I would recommend this hotel to my friends.
Pros:

Great Breakfast and grounds are well maintained. Had an incident.. with my father-in-law who is 87 yrs old. He fell. The desk clerk was very understanding and was concerned about him & his health & wellbeing.

Cons:

We actually requested a Handicap room and got a regular room.

2026-09-06 • via Nuitee
V
Victor • extended_group • us
5
2026-09-04 • via Nuitee
S
Susana • solo_traveller • us
10
Pros:

Everything

2026-09-03 • via Nuitee
A
Ayala • family_with_children • us
7
2026-08-30 • via Nuitee
M
Marc • solo_traveller • us
6
2026-08-27 • via Nuitee
L
Lizbeth • couple • us
10
Great location great views
Pros:

Location was great!

2026-08-17 • via Nuitee
T
Trevin • couple • us
5
2026-08-16 • via Nuitee
G
George • couple • us
9
Away from the maddening crowd.
Pros:

Away from everything and quiet. Price was good. Breakfast was pretty decent.

Cons:

It had an old motel feel to it, but the room inside was good.

2026-08-16 • via Nuitee
B
Blanca • couple • us
10
I like this place
Pros:

I like this place

Cons:

The comfort and location

2026-08-14 • via Nuitee
T
Tasha • solo_traveller • us
10
Best Ever
Pros:

EVERYTHING

Cons:

N/A

2026-08-14 • via Nuitee
A
Aliphane • family_with_children • us
3
“Disappointing, unacceptable, and not worth the money.”
Pros:

There was nothing I liked about my stay. Unfortunately, the experience was completely disappointing from the moment I arrived.

Cons:

I am leaving this very negative review because I was completely disappointed with my experience at this motel.

I booked my stay online through Booking.com. When I arrived and entered the room, there was a terrible smell, and I found dead bugs behind the door. The window also appeared to be broken and would not stay securely locked, which made me very uncomfortable from a safety standpoint.

I immediately contacted the front desk and explained the unacceptable condition of the room. The clerk offered to move me to another room, but after seeing the condition of the first room, I no longer felt comfortable staying at the property and decided to leave.

The front desk clerk told me that because I booked through Booking.com, I would need to request the refund through Booking.com and that she would approve it. I followed her instructions and submitted the refund request. However, the hotel responded through Booking.com stating that I would not receive a refund because an alternative room had been offered.

I did NOT stay at this property or use the room. I left because the room I was initially given had serious cleanliness, odor, and security issues. Simply offering another room does not change the fact that I was not comfortable staying at the property after what I experienced.

I am extremely disappointed with how this situation was handled. I feel that I should have received a full refund since I did not stay at the motel and immediately reported the problems upon arrival.

I will never stay at this property again, and based on this experience, I would not feel comfortable staying at any of their other properties either. I strongly recommend that management take cleanliness, room safety, and customer concerns more seriously.

2026-08-14 • via Nuitee
H
Heidi • solo_traveller • us
9
Pros:

Ubicación y el personal excelente! La srita.de la reseccion fue muy amable y atenta!

2026-08-11 • via Nuitee
R
Rebecca • family_with_children • us
10
2026-08-02 • via Nuitee
B
Bonnie • family_with_children • us
10
Great comfortable
Pros:

The view and the pool was amazing

Cons:

The hot tub jets weren’t working and no towels at the pool

2026-07-20 • via Nuitee
H
hutchings • solo_traveller • us
10
Pros:

Beautiful surroundings away from traffic, clean rooms, I come here every time I'm in town

Cons:

only thing was my mattress was broken, could feel the springs and it popped every time I moved, but slept ok, very soft comfortable sheets, pillows will break your neck, bring your own pillow

2026-07-20 • via Nuitee
G
Gilbert • family_with_children • us
10
It was good.
Pros:

It was comfortable and close to town.

Cons:

Breakfast needs bacon 😂
My wife loves bacon but they didn’t have any.

2026-07-13 • via Nuitee