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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Business center
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Heating
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Lift / Elevator
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Express check-in/check-out
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Wheelchair accessible
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Outdoor pool - seasonal
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Pool with view
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Vending machine - drinks
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Toilet with grab rails
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Vending machine - snacks
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Outdoor furniture
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Sun loungers or beach chairs
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Sun umbrellas
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Fence around pool
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Visual aids: Braille
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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CCTV outside property
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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24-hour security
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Key card access
Review Highlights
Categories
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Property Description
Convenient Location near Great Smoky Mountains National Park
Comfortable Rooms with Modern Amenities
Relaxing Outdoor Pool and Sun Terrace
Experience the beauty of Gatlinburg, Tennessee with a stay at Clarion Pointe Downtown. Enjoy the convenience of being just a 5-minute drive from the Great Smoky Mountains National Park. Unwind in our well-equipped rooms featuring free WiFi, TV, and coffee makers. Some rooms even have a cozy seating area for extra comfort. Take a refreshing dip in the seasonal outdoor pool, or soak up the sun on the terrace. With a 24-hour front desk, free parking, and attractions like Ripley’s Aquarium nearby, your stay with us will be both relaxing and memorable. Book your stay now for a delightful getaway.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Location
Property Accessibility
- Ramp: Yes
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: Yes
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: Yes
- Cabin Under Sink: No
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: Yes
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
It's a nice location
Shower leaked water all over the floor, refrigerator barley worked. Ceiling was peeling and looked like it has mold on it.
The rooms were dirty and the staff member initially was unfriendly and not helpful. We tried to extend our stay one night during our check in and she told us that we couldn’t and we would have to check out at 11 and then rebook and come back at 4 to checkin again.
Nothing
Black mold all over ceiling and in the bathroom, really bad smell. The rooms look NOTHING like the pictures online. We ended up not staying here and got a refund
It was very close to Anakeesta and very close to downtown everything is in walking distance which was excellent!
Watch for bears seen 2 on the property but they are in town as well not just here. Nothing anyone can do about that
The room smelled musty moldy lots of mold in the bathroom the towels that was in the room even smelled like musty mold. Only complaint
The location was great. We were able to walk to go eat and shop with out having to pay for additional parking.
The lobby is huge and beautiful.
We had plenty of linens.
I have no complaints..
very clean and comfortable
Location and staff were good...the breakfast had a decent selection.
It needed better cleaning inside and out and maintenance. Also someone had left human waste in the pool and it was reported but was still there the next day
Breakfast was great, staff great! Very helpful. Good selection. Delicious coffee.
Someone to take my trash daily, more than 2 towels for 3 days.
I liked the bed but my spouse didn't we both loved the breakfast offered and we got to see a Bear
The bed was too soft
It has a good location.
A lot of mold, the hotel is in poor condition, and the reception staff do not provide good service.
Nothing to like about this place. Was not a pleasant stay
Do not come here. Especially if you have children. Our mattress had black mold we didn't notice until after the 4th day after we changed our own sheets. The ceilings and all walls had black mold. Smelled really bad and no cleaning was done. Towels were stained and brown. Staff is really lazy. We bought our own. No room cleaning. Customer service is the worst. Bathroom tile fell on me and no one cared. I complained and maintenance never came to our room for 7 days we stood there. Food was not the best. Front desk lied to manager and said they offered us a new room but we denied it, which never happened they never offered anything. And no one had the audacity or respect to call me. I've called and called and was told management will call you. Never received a call.
Localização é muito boa, ar condicionado ótimo.
Eles não limpam os quartos, o hotel é bem caído, com falta de manutenção, café da manhã bem fraco. Porém mesmo assim, deu pra passar bem os 4 dias, pq o lugar recompensa tudo.
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