Clarion Pointe Downtown Gatlinburg

Hotels
7.1 (1619 reviews)
200 East Parkway , Gatlinburg , US
+1 865-277-6179

listing image 1
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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location (close to downtown/square, walkable)
Friendly and helpful front-desk staff
Breakfast noted as good by several guests
Affordable / cozy for the price (mentioned by some)
Convenient access to attractions and downtown
Cons:
Poor cleanliness: hair, dirt, mold, musty smells, stained linens
Rooms did not match photos and some guests placed in different building
Room issues: uncomfortable beds, warm rooms, bathroom doors/curtains causing flooding
Missing or inconsistent amenities (no hair dryer, missing towels/washcloths, cold coffee)
Limited/poor parking and occasional overcrowded parking behavior

Categories

Cleanliness
4
Multiple reports of dirty rooms: hair and dirt on floors, shower mold/rust, stained linens, musty smell, shower/tub problems and disconnected smoke alarm — cleanliness is a clear weak point.
Service
9.3
Consistently praised front-desk staff: described as friendly, sweet, helpful and accommodating across several reviews, often compensating for other issues.
Location
9.3
Repeatedly noted as a strong positive: close to downtown/square, start of the strip and convenient for walking/park access — location is a major asset.
Room Quality
5.5
Rooms often did not match photos and had multiple issues: uncomfortable beds, missing furniture (no chairs), layout/building discrepancies, warm rooms and problems with bathroom doors/curtains causing flooding.
Amenities
7
Mixed: breakfast available and sometimes good, but several guests reported no hair dryer, missing washcloths/towels initially, cold coffee and limited/poor parking — amenities are inconsistent.
Value for Money
6.5
Mixed perceptions: some call it 'cozy' and inexpensive, others felt value was low given cleanliness and room-quality issues; generally slightly below neutral.
Food and Beverage
7.7
Breakfast was called good in multiple reviews, though coffee was criticized as cold in at least one report — overall slightly above average.
Overall Experience
7.5
Overall mixed: strong positives for staff and location help offset consistent cleanliness and room-quality complaints, yielding a modestly positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Convenient Location near Great Smoky Mountains National Park

Comfortable Rooms with Modern Amenities

Relaxing Outdoor Pool and Sun Terrace

Experience the beauty of Gatlinburg, Tennessee with a stay at Clarion Pointe Downtown. Enjoy the convenience of being just a 5-minute drive from the Great Smoky Mountains National Park. Unwind in our well-equipped rooms featuring free WiFi, TV, and coffee makers. Some rooms even have a cozy seating area for extra comfort. Take a refreshing dip in the seasonal outdoor pool, or soak up the sun on the terrace. With a 24-hour front desk, free parking, and attractions like Ripley’s Aquarium nearby, your stay with us will be both relaxing and memorable. Book your stay now for a delightful getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.1
Based on 1619 reviews
Cleanliness: 4
Service: 9.3
Location: 9.3
Room Quality: 5.5
Amenities: 7
Value for Money: 6.5
Food and Beverage: 7.7
Overall Experience: 7.5
R
Rose • couple • us
5
The staff at the front desk was friendly but room expectations did not meet standard for hotel name
Pros:

The room did not look like the picture for hotel. The smoke alarm was disconnected from the wall. There were no chairs in the room other than an ottoman and a hair dryer had to be requested at the front desk. There were no tissue holder or towel racks. The tub for shower was very slippery and when addressed and request for a mat, we were given towels to place in the tub.

Cons:

The coffee was cold and room did not appear as clean as shown in photo advertisement.

2026-10-31 • via Nuitee
B
Blanca • family_with_children • us
10
Agusticidad
Pros:

Todo me gusto la persona del lobby súper amable y sonriente

Cons:

Un punto punto fueron las toallas en las recámaras pero las pedimos y no las dieron

2026-10-30 • via Nuitee
M
Mitzi • family_with_children • us
10
2026-10-29 • via Nuitee
M
Mitzi • family_with_children • us
10
2026-10-29 • via Nuitee
M
marlon • couple • us
8
Placentera
Pros:

Ubicación

Cons:

Mejorar un poco más la calidad

2026-10-27 • via Nuitee
S
Shannon • couple • us
2
Hotel was dirty no where to park
Pros:

Location

Cons:

Room was dirty shower very dirty with hair hair all over the floors floors dirty old razors and soap left

2026-10-27 • via Nuitee
M
Matias • family_with_children • us
6
2026-10-25 • via Nuitee
R
Rhonda • family_with_children • us
10
2026-10-25 • via Nuitee
A
Angel • couple • us
5
Cons:

Está bien el hotel solo es la limpieza las cortinas de baño está muy sucia el piso sucio y están muy cortas se riega mucha agua ala hora de bañarse y en la funda de las camas encontramos un moco pegado fuera de eso muy bien.

2026-10-24 • via Nuitee
W
wyatt • couple • us
6
It was cozy for how cheap it was
Pros:

I loved the staff and how close it was to the square!

Cons:

The Bathroom door didnt shut and the hotel door itself had to be forced open each time we shut it.

2026-10-24 • via Nuitee
L
Lizzie • couple • us
9
Pros:

Location was great because the hotel is at the start of the strip of downtown. (You don't have to sit in traffic as long if you would've stayed at another hotel down the road/closer to the entrance of the national park.) Front desk was helpful and breakfast was good. I was hesitant of bookings because of the reviews but I didn't not run into any issues of bugs or dirty rooms.

Cons:

Parking was okay. If you plan on walking and not moving your car, you will be fine! If you use your car to go to places and come back late (8-9) there will be very limited parking spaces because some people think it's okay to take up two spaces. That's not the hotels fault at all, just be aware of this.

2026-10-20 • via Nuitee
T
Taylor • family_with_children • us
4
Cons:

I cancelled the room it was so bad.

2026-10-19 • via Nuitee
M
Megan • couple • us
1
Location was great, but there is a better hotel right across the street. Beds was very uncomfortable, staff was not help
Pros:

The location

Cons:

Very uncomfortable beds, no housekeeping, staff was horrible

2026-10-19 • via Nuitee
M
Michael • solo_traveller • us
5
Pros:

Price, access to downtown.

Cons:

Thought I was staying in hotel building that's pictured, at check in, was told I'm in building B in the back. Shower curtain didn't reach the bottom of shower causing bathroom to flood. Garbage can beside elevator. Door opened to a bear in the garbage.

2026-10-18 • via Nuitee
N
Noorullah • family_with_children • us
10
The desk girl is so sweet and kind very friendly !
Pros:

Good very good

Cons:

So far I like everything

2026-10-17 • via Nuitee
S
Stephanie • family_with_children • us
4
Pros:

was kinda close to be able to walk to anything

Cons:

room smelled musty and value of room was low compared to what I paid for it

2026-10-17 • via Nuitee
E
Erika • couple • us
3
Room was warm and no wash clothes provided. Inside and outside did not look like pictures online.
Pros:

The location

Cons:

The room was warm despite temperature on air conditioning unit.

2026-10-15 • via Nuitee
J
Juan • solo_traveller • us
8
2026-10-15 • via Nuitee
K
Kristin • solo_traveller • us
10
2026-10-15 • via Nuitee
J
James • solo_traveller • gb
10
2026-10-14 • via Nuitee