Clarion Pointe Downtown Gatlinburg

Hotels
•
Clarion
7.2 (1610 reviews)
200 East Parkway , Gatlinburg , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Comfortable beds
Cons:
Cleanliness issues
Rude staff

Categories

Cleanliness
5.03
Multiple reviews highlighted issues with cleanliness, including mold and dirty rooms.
Service
7.5
Some guests found the staff rude and unhelpful, though some mentioned friendly service.
Location
10
Guests praised the good location, close to downtown and attractions.
Room Quality
6.04
Guests reported issues with room conditions, including maintenance problems.
Amenities
6.99
Amenities were seen as lacking, particularly in terms of requests not being fulfilled.
Value for Money
7.52
Discounted rates did not compensate for numerous issues reported.
Food and Beverage
6.48
Breakfast options were described as poor by several guests.
Overall Experience
8.03
Guests had mixed feelings, with some positives but numerous complaints affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:36

Property Description

Convenient Location near Great Smoky Mountains National Park

Comfortable Rooms with Modern Amenities

Relaxing Outdoor Pool and Sun Terrace

Experience the beauty of Gatlinburg, Tennessee with a stay at Clarion Pointe Downtown. Enjoy the convenience of being just a 5-minute drive from the Great Smoky Mountains National Park. Unwind in our well-equipped rooms featuring free WiFi, TV, and coffee makers. Some rooms even have a cozy seating area for extra comfort. Take a refreshing dip in the seasonal outdoor pool, or soak up the sun on the terrace. With a 24-hour front desk, free parking, and attractions like Ripley’s Aquarium nearby, your stay with us will be both relaxing and memorable. Book your stay now for a delightful getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 1610 reviews
Cleanliness: 5.03
Service: 7.5
Location: 10
Room Quality: 6.04
Amenities: 6.99
Value for Money: 7.52
Food and Beverage: 6.48
Overall Experience: 8.03
B
Bradley • solo_traveller • us
8
2026-07-10 • via Nuitee
A
Andres • couple • us
10
2026-07-09 • via Nuitee
M
Manuel D • couple • us
10
2026-07-09 • via Nuitee
T
Theresa • solo_traveller • us
7
Pros:

Location

Cons:

Nothing major

2026-07-07 • via Nuitee
J
Jafar • family_with_children • us
1
2026-07-07 • via Nuitee
A
Alexey • solo_traveller • us
8
Pueden mejorar limpieza
Pros:

Ubicación

Cons:

Limpieza externa e interna

2026-07-06 • via Nuitee
K
Kim • solo_traveller • us
8
Pros:

The location was great! Large room breakfast was good

Cons:

The floors in the room were very dirty!

2026-07-06 • via Nuitee
A
Aftan • family_with_children • us
8
2026-07-06 • via Nuitee
B
Billy • couple • us
8
Very nice family vacation
Pros:

Love the properties location, and view

Cons:

Breakfast could have been better

2026-07-06 • via Nuitee
J
Jennifer • family_with_children • us
4
Great Location not very clean.
Pros:

We enjoyed the location of the hotel and the view of the town. Breakfast was good with variety. One room was clean.

Cons:

The second room was not clean and smelled very mil-dewy.Requested a new room or for that to be cleaned. They couldn't have it cleaned so they gave us another room got one with only one bed, very outdated and stinky, Then requested that we needed 2 beds, they gave us a very dirty room. Sink faucet was broke and water went all over the counter. Cleaned room myself before I let anyone touch anything. Had cleaning service come in to clean the following day. Was very hard to relax in a dirty environment. There was also some purple glowy stuff that came down the wallpaper didn't know if it was part of it or not but weird and creepy. Textured walls were dirty.

2026-07-06 • via Nuitee
C
Christie • family_with_children • us
8
2026-07-06 • via Nuitee
C
Charles • family_with_children • us
9
Pros:

Great location, price, and breakfast.

Cons:

The bathroom is kind of small and needs a little work.

2026-07-03 • via Nuitee
K
Kitko • family_with_children • us
8
Pros:

Room freshly renovated and was nice - may not have been fully completed as no racks/hooks in bathroom to hang wet towels

Cons:

Room needed hooks to hang towels in bathroom. A bath mat was also not provided.

2026-07-02 • via Nuitee
M
Melissa • couple • us
3
Pros:

Location

Cons:

Dirty room , no soap or towels.

2026-07-02 • via Nuitee
R
Ronakkumar • family_with_children • us
5
2026-06-30 • via Nuitee
Z
Ziyodillo • solo_traveller • tr
5
2026-06-30 • via Nuitee
T
Toni • couple • us
2
Not clean, needs a whole lot of renovation
Pros:

We liked the location of the motel and where we were staying in downtown and when we had a problem with our room. The staff member was nice and helped us

Cons:

There was mold in our first room and when we switched rooms because of the mold, there was mold growing on the ceiling in our second room. The ceiling tile was falling out of the ceiling in the shower. The lock was ripped off the door so we did not feel safe and We did not feel comfortable staying here because the cleanliness was not very good at all. We will not be staying here again

2026-06-29 • via Nuitee
C
Christopher • family_with_children • us
6
It was comfortable and we liked the area.
Pros:

It was in a great area to reach downtown gatlinburg easily by foot or a very short drive.

Cons:

Our bathroom had a ceiling tile on the floor and the shower curtain was too short so water got all over the floor.

2026-06-29 • via Nuitee
J
Joshua • extended_group • us
10
Excellent
Pros:

The option for a late check out.

2026-06-29 • via Nuitee
E
eduardo • couple • us
2
terrible
Pros:

Location

Cons:

staff terrible , dirty

2026-06-28 • via Nuitee