Stock Exchange Hotel, Manchester, Autograph Collection

Hotels
•
Autograph Collection
4 Norfolk Street , Manchester , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Exceptional service
Great atmosphere
Luxurious rooms
Delicious food
Cons:
Minor issues with room amenities
Some service delays at breakfast

Categories

Cleanliness
9.4
The rooms were really nice and super clean.
Service
9.9
Staff were all very good, attentive and professional.
Location
9.9
Excellent location right in the heart of the city.
Room Quality
9.4
Rooms were luxurious and bedding was crisp and inviting.
Amenities
9.4
Champagne upon arrival and high-level amenities.
Value for Money
9.4
Worth the visit with the level of service and comfort.
Food and Beverage
9.4
Food was wonderful and breakfast was top quality.
Overall Experience
10
Exceptional experience from beginning to end. Highly recommended.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:17

Property Description

Luxurious Accommodations
Stock Exchange Hotel, located in the heart of Manchester, offers 5-star air-conditioned rooms with free WiFi and private parking. Each room features a desk, flat-screen TV, and some even boast a balcony. Your safety is our priority with included safety deposit boxes.

Exceptional Services
Enjoy the convenience of 24-hour room service and a welcoming shared lounge. Our attentive staff at the 24-hour front desk is always ready to assist you. Unwind at the on-site bar and experience top-notch hospitality during your stay.

Central Location
Explore Manchester's iconic attractions like Royal Exchange Theatre and Albert Square, all within reach from the hotel. With John Rylands Library nearby and easy access to Manchester Airport, Stock Exchange Hotel is the perfect choice for your visit.

Important information:

"Any group bookings for 5 rooms or more would be subject to the hotel group policy/cancelation terms"?

£1.20 City TAX to be paid directly at the propertyPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Location

Guest Reviews

Cleanliness: 9.4
Service: 9.9
Location: 9.9
Room Quality: 9.4
Amenities: 9.4
Value for Money: 9.4
Food and Beverage: 9.4
Overall Experience: 10
G
Gary • solo_traveller • gb
10
Better than expected
Pros:

Staff at all points were exceptional. Breakfast was amazing

Cons:

Nothing

2026-09-14 • via Nuitee
L
Louise • extended_group • gb
10
Luxury stay in a stunning hotel
Pros:

Beautiful accommodation within a stunning building, located very centrally but in a quiet setting. From the moment we checked in we were treated really well, all staff were friendly, courteous and helpful. We were given champagne while we checked in and our cases were taken straight up to our rooms for us. We had booked three rooms for our family, celebrating a special birthday, and were very lucky to be upgraded to suites - the birthday girl even received a lovely surprise treat in her room. The rooms were absolutely stunning, especially the huge and luxurious bathrooms. We loved our stay and it made our celebrations all the more special. Thank you ☺️

2026-09-09 • via Nuitee
P
Peter • solo_traveller • au
10
Pros:

Excellent staff and great hotel. Wonderful freshly cooked breakfast.

2026-09-08 • via Nuitee
F
Francesco • couple • it
8
2026-09-04 • via Nuitee
A
Andrea • couple • at
10
Pros:

Chickes Stadthotel in top Lage , Parkservice mit Concierge , sehr hilfsbereites Personal

2026-09-03 • via Nuitee
W
Willliam • couple • us
4
Not So Subtle Homophobia.
Pros:

We arrived at the Stock Exchange Hotel at noon. The signage is tiny, so once we confirmed we were in the right place, we walked through the automatic doors — as one typically does when entering a hotel, rather than scurrying up from the sewer like the rats we were treated like.
A hotel employee, who had been helping someone with their luggage, urgently called after us: “Excuse me. Can I help you?”
I stopped in the doorway, briefly wondering if we had accidentally entered a restricted wing of the airport. We had luggage. We looked like people checking into a hotel because, inconveniently, that is exactly what we were.
He asked if we were trying to check in and reminded us that check-in was at 3 p.m. Had we arranged and early check-in??? Fair enough. But instead of checking whether a room was available, or directing us to the front desk, he suggested we wait in the lobby and have champagne.
Which sounds lovely in theory, but in practice felt less like hospitality and more like a hostage negotiation with bubbles.
When I explained that we did not intend to sit in the lobby for three hours drinking champagne, he finally offered to hold our luggage.
We returned at 3:01 p.m. He looked at us again as if we were swamp creatures who had learned to use revolving doors. Then recognition dawned, and he once again tried to steer us toward the lobby for champagne. We had already rearranged our schedule around the hotel’s check-in time and had somewhere to be at 4, so no — we simply needed to check in, shower, and leave.
... continued in next box ..

Cons:

He escorted us to the desk and, with an audible huff, informed the front desk agent — let’s call her Cheryl — that “these gentlemen don’t want champagne; they just want to check in.” Insert eye rolls to one another.
The look they exchanged said plenty.
Then Cheryl looked at our reservation and asked, with visible confusion and disapproval, “Oh… you’re staying in the same room?”
Yes, Cheryl. My husband and I are staying in the same room. Because we are married. That is generally how that works.
Her tone and expression made the moment deeply uncomfortable. Whatever personal beliefs she may hold, guests should not be made to feel judged at check-in — especially not at a hotel presenting itself as luxury. Shove your religion down someone else’s throat.
The room itself was beautiful, though it carried a distinct scent of “Ghosts of Cigarettes Past.”
And honestly, this was not even close to the nicest room of our trip, so the attitude felt especially misplaced. We stayed in a simpler, slightly worn room in Llandudno with a beautiful view and a kind, accommodating young owner running the place. I would choose that experience a hundred times over this one.
I book a lot of travel and have lifetime Marriott Bonvoy status from more than 500 nights stayed. I know good hospitality when I experience it. This was not it.
Do better. The not-so-subtle homophobia at the front desk was noticed, and it absolutely affected our stay.
I had been using AI tools to help find the right hotels for this trip. This one was a miss, and I’ll be making sure the downsides are clearly noted so future travelers can make a better-informed choice.

Knee Jerk reaction would be ONE STAR, but the room was nicely appointed (no cream for the coffee) and the location was good. So a reluctant 3 Stars (2.5 feels correct). Having a beautiful English accent and perfect grammar doesn’t excuse your better-than-thou facial expressions and actions. Do Better for the next guests.

2026-08-31 • via Nuitee
L
Latifa • couple • qa
6
2026-08-29 • via Nuitee
S
Samantha • couple • au
10
2026-08-28 • via Nuitee
E
Emma • solo_traveller • gb
9
Great hotel in a great location
Pros:

Great hotel, nicely decorated, breakfast was fantastic

Cons:

We asked for our room to be cleaned, but when we got back it hadn't been. As soon as we told them, they apologised and sorted it out.

2026-08-23 • via Nuitee
M
Maria • couple • es
10
Maravilloso
Pros:

La atención es impecable , te hacen sentir en un hotel del lujo

Cons:

Por poner alguna pega diría la moqueta

2026-08-22 • via Nuitee
C
Cynthia • solo_traveller • us
10
Pros:

Everything!!! Seriously, there was absolutely nothing I disliked! Would come back anytime I could! Didn't wanna go back to the U.S.! 😊

Cons:

As I said above I absolutely loved everything!

2026-08-21 • via Nuitee
J
Jacqueline • couple • gb
8
A good hotel to stay very close to shopping, food and theatre
Pros:

A lovely building, the rooms we had were very good, clean and comfortable. The breakfast was excellent

Cons:

All good

2026-08-16 • via Nuitee
N
Nixon • couple • gb
7
Very good stay. Let down a little by breakfast
Pros:

Stylish

Cons:

Breakfast was average quality food with very big portions . Prefer taste/quality over volume

2026-08-09 • via Nuitee
B
BINGQIN • extended_group • gb
10
2026-08-07 • via Nuitee
K
Khosro • solo_traveller • ir
8
2026-08-04 • via Nuitee
N
nathalie • couple • fr
9
Je recommande cet établissement !
Pros:

Son emplacement, son confort et le service.
Délicieux petit déjeuner !!

2026-08-03 • via Nuitee
L
Laura • couple • gb
10
2026-08-02 • via Nuitee
J
Julie • couple • gb
9
Tranquility and luxury in the middle of a very vibrant city
Pros:

The location of the hotel is excellent and we were therefore able to have the car parked by the hotel and then walk and use trams for the rest of our stay. The breakfast was excellent with great variety so something for everyone. A very opulent but classy hotel with rich colours and furnishings and beautifully and tastefully renovated to reflect its past. Very impressed.

Cons:

It was a pity that we couldn't experience the restaurant as it was not fully open on the two nights we stayed. However, the restaurant recommendations provided by the staff for nearby alternatives were extremely good.

2026-07-23 • via Nuitee
R
Rachel Jayne • couple • gb
9
2026-07-15 • via Nuitee
E
Emily • extended_group • gb
9
Amazing location and staff as usual. Only hotel that is truly a 5* in Manchester City centre.
Pros:

Always love staying here for the unique/exclusive feel it offers - especially compared to other 5* hotels in manchester. Staff are always amazing and location is the best

Cons:

I do wish the hotel had a gym/spa, however I was told the hotel has acquired the building across the street which will eventually have a gym which will be great.

2026-07-14 • via Nuitee