Hilton Garden Inn Niagara-on-the-Lake

Hotels
•
Hilton Garden Inn
8.6 (951 reviews)
500 York Road , St. Catharines , CA
+1 905-984-4200

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly/helpful staff
Good location near highway/Outlets
Clean rooms for many guests
Pool, hot tub and spa praised
Comfortable room size
Good breakfast/restaurant quality
Cons:
Perceived as overpriced / poor value
Uncomfortable beds (sore backs)
Occasional cleanliness issues (hair, mold, unclean rooms)
Small pool / limited gym equipment / thin towels
Noisy AC / some room maintenance issues
Fire pit closes early

Categories

Cleanliness
7.8
Many guests described rooms and common areas as clean, but several reported issues (hair in shower, unclean room on check-in, black mold by pool, occasional bathroom cleanliness problems).
Service
9.9
Staff consistently praised as exceptional, super friendly, warm and helpful; one note that some staff did not speak French.
Location
9.5
Frequently noted as a great location near the highway exit and Niagara Outlets; one guest mentioned it was a 15–20 minute drive to NOTL and one flagged location as a con.
Room Quality
7.2
Rooms were described as comfortable and of good size by many, but multiple guests complained about beds (uncomfortable/too high), a noisy AC, toilet height issues, and mixed/unfinished décor.
Amenities
9.5
Pool, hot tub and spa received strong positive mentions (clean and enjoyable); workout room adequate but limited equipment, pool small for laps, towels thin, fire pit closes early.
Value for Money
6.5
Many guests felt the price was too high or rates were out of line; several expected breakfast to be included given the cost.
Food and Beverage
8.9
Breakfast was described as great though somewhat expensive; the on-site restaurant received positive comments about variety and quality.
Overall Experience
9.5
Overall stays were generally positive with repeat stays and recommendations, tempered by issues around value, beds, and occasional cleanliness problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Luxurious Amenities
Experience comfort and convenience at Hilton Garden Inn Niagara-on-the-Lake with an indoor pool, on-site dining, and complimentary Wi-Fi. Relax in rooms equipped with modern essentials like a microwave, refrigerator, and flat-screen TV.

Wellness and Business Facilities
Stay active at the gym or unwind in the hot tub during your stay. Take advantage of the 24-hour business center for work needs. With free parking, your stay is hassle-free at this hotel just minutes away from Niagara Falls.

Dining Options
Indulge in delicious meals at the Garden Grille & Bar, open daily for breakfast and dinner. Enjoy a drink at the lounge or grab snacks anytime from the 24-hour convenience store. Book now for a memorable stay in Niagara-on-the-Lake.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

There is a CAD 50 fee per pet, for stays between 1-3 nights and a CAD 125 fee per pet for stays 4+ nights. There is a weight limit of 80 lbs and the hotel only accepts dogs. Dogs will be allowed in the hotel’s Standard King and Standard 2 Queen bedrooms. Pets should not be left unattended by guests.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BUF

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 951 reviews
Cleanliness: 7.8
Service: 9.9
Location: 9.5
Room Quality: 7.2
Amenities: 9.5
Value for Money: 6.5
Food and Beverage: 8.9
Overall Experience: 9.5
E
ES • family_with_children • ca
10
2026-10-31 • via Nuitee
J
Janette • extended_group • ca
10
Pros:

Everything thing was excellent. It was just very expensive cost for the rooms this time. Much more than I usually pay.

2026-10-29 • via Nuitee
R
Richard • couple • ca
8
2026-10-24 • via Nuitee
G
Greg • couple • us
10
2026-10-24 • via Nuitee
A
Andrey • solo_traveller • ca
8
2026-10-21 • via Nuitee
H
Hal • couple • ca
10
2026-10-16 • via Nuitee
R
Rakshith • solo_traveller • ca
7
2026-10-12 • via Nuitee
F
Frances • couple • ca
10
I was only there for one night because of a wedding I would of stayed longer if I could of 😊
Pros:

Great location , very clean, staff was great

2026-10-12 • via Nuitee
H
Heidi • family_with_children • ca
8
2026-10-07 • via Nuitee
P
Patrice • extended_group • ca
9
Cons:

Le prix est trop élevé pour des comparable

2026-10-07 • via Nuitee
M
Markus • couple • ch
9
2026-10-07 • via Nuitee
P
Peter • couple • us
8
2026-09-17 • via Nuitee
D
David • couple • ca
9
A good stay
2026-09-17 • via Nuitee
H
Heinz • couple • ca
8
2026-09-15 • via Nuitee
I
Irene • extended_group • ca
9
Pros:

Staff were exceptional

2026-09-14 • via Nuitee
D
David • couple • us
7
Overpriced
Pros:

Breakfast

Cons:

Location

2026-09-14 • via Nuitee
A
Antonio • couple • ca
7
Pros:

Breakfast and location were good

Cons:

Upon check in the first room I was offered was not cleaned properly. Hair in shower and bed.
Second room was good.

2026-09-10 • via Nuitee
S
Suzan • couple • ca
7
See above.
Pros:

I have stayed at this hotel before but I never was booked in Labor Day weekend. The rates were way out of line for that which was given.

Cons:

The toilet was too low to the ground. The air conditioning was noisy but the room was cool. The size of the room was excellent but the price was way too high. At that price, the breakfast should have been included.

2026-09-09 • via Nuitee
E
Elisa • extended_group • es
8
2026-09-04 • via Nuitee
K
Kerr • couple • ca
7
Cons:

The bed was too high

2026-09-01 • via Nuitee