Hilton Garden Inn Niagara-on-the-Lake

Hotels
•
Hilton Garden Inn
8.7 (1101 reviews)
500 York Road , Niagara-on-the-Lake , ca
+1 905-984-4200

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Nice facilities
Cleanliness
Cons:
No coffee after hours
Uncomfortable bed
No breakfast included
No extra blankets

Categories

Cleanliness
8.34
Cleanliness mentioned as good, but one review noted an uncomfortable bed.
Service
9.31
Staff were friendly and attentive across various reviews.
Location
9.35
Multiple reviews praised the location as convenient and ideal for visiting restaurants and stores.
Room Quality
8.3
Mixed sentiment; some comfort issues with beds reported, but amenities like a jacuzzi tub were appreciated.
Amenities
8.83
Positive remarks about facilities such as the gym and pool.
Value for Money
8.79
Reasonable pricing for suites and overall satisfaction noted.
Food and Beverage
7.84
Breakfast was decent but suggestions for improvement were made.
Overall Experience
8.81
Overall stay was rated as excellent despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:15

Property Description

Luxurious Amenities
Experience comfort and convenience at Hilton Garden Inn Niagara-on-the-Lake with an indoor pool, on-site dining, and complimentary Wi-Fi. Relax in rooms equipped with modern essentials like a microwave, refrigerator, and flat-screen TV.

Wellness and Business Facilities
Stay active at the gym or unwind in the hot tub during your stay. Take advantage of the 24-hour business center for work needs. With free parking, your stay is hassle-free at this hotel just minutes away from Niagara Falls.

Dining Options
Indulge in delicious meals at the Garden Grille & Bar, open daily for breakfast and dinner. Enjoy a drink at the lounge or grab snacks anytime from the 24-hour convenience store. Book now for a memorable stay in Niagara-on-the-Lake.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

There is a CAD 50 fee per pet, for stays between 1-3 nights and a CAD 125 fee per pet for stays 4+ nights. There is a weight limit of 80 lbs and the hotel only accepts dogs. Dogs will be allowed in the hotel’s Standard King and Standard 2 Queen bedrooms. Pets should not be left unattended by guests.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BUF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 1101 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.83
Value for Money: 8.79
Food and Beverage: 7.84
Overall Experience: 8.81
C
Christina • extended_group • us
10
2026-07-25 • via Nuitee
M
Mohsen • extended_group • ca
4
For the money I think it wasn’t worth it.
Pros:

Location was good! Also, the nearest!

Other than that, everything else was lower than average.

Cons:

The gym and pull was a joke! Don’t even try.
Also, for four people only provided 2 small bottles of water and 3 low quality tea bags.

2026-07-23 • via Nuitee
C
Carol • couple • ca
10
Just a one night getaway in convenient location. Great staff and breakfast was awesome!
Pros:

Great staff and cleanliness.

Cons:

Nothing really

2026-07-21 • via Nuitee
P
Patrícia • family_with_children • br
9
2026-07-21 • via Nuitee
C
Christian • family_with_children • de
9
2026-07-19 • via Nuitee
Y
Yann • family_with_children • fr
9
Pros:

Idéalement placé entre Niagara (10 min en voiture), Niagara-on-the-Lake et les belles plages du lac Ontario. Proche de l'outlet. Nous avons apprécié notre séjour : hôtel calme, chambre propre, piscine agréable. Nous avions choisi cet hôtel pour pouvoir naviguer entre les différents points d'intérêt et nous sommes ravis de notre choix. parking gratuit. Personnel de l'accueil très sympa.

Cons:

rien

2026-07-19 • via Nuitee
D
David • family_with_children • ca
9
We enjoyed the stay very much
Pros:

Breakfast offerings are terrible. Pork, bacon, etc. Unhealthy offerings that cause heart disease, diabetes, and hypertension. No oatmeal. Berries?
For families this is poor. We went elsewhere for breakfast.

Cons:

Would suggest some more vegan offerings in the menu

2026-07-18 • via Nuitee
V
Valda • solo_traveller • ca
9
Comfortable stay, would go again.
Pros:

Beds were VERY comfortable. Little extras ( coffee, tea, etc.) were lovely. Food in dining room was very good. The staff were welcoming and professional. Great stay...glad we came!

Cons:

The beds, though very comfortable, were very tall for seniors and a bit hard to get into without a step up. Had to ask for a step stool.

2026-07-17 • via Nuitee
G
Gina • couple • ca
10
Pros:

Lovely staff, lovely hotel

Cons:

N/a

2026-07-17 • via Nuitee
S
Stephen • solo_traveller • ca
10
2026-07-16 • via Nuitee
F
Felix • solo_traveller • de
7
2026-07-15 • via Nuitee
R
robert • couple • ca
10
Good value and excellent comfort.
Pros:

Bed comfort excellent. Shower excellent.

Cons:

You should not charge for non-compulsory extra fees - eg destination?? fees. You do not explain that these fees are not compulsory and are not declared as such on your booking websites.

2026-07-14 • via Nuitee
S
Sheila • solo_traveller • ca
8
2026-07-14 • via Nuitee
S
Sarah • family_with_children • ca
8
Pros:

Petit déjeuner très bien, varié , bel espace,

Cons:

La rue est bruyante

2026-07-13 • via Nuitee
A
Andrea • family_with_children • ch
9
2026-07-13 • via Nuitee
J
Jacqueline • couple • us
10
Pros:

Bed very comfortable, room spacious, bathroom very large

2026-07-12 • via Nuitee
C
Cathy • solo_traveller • ca
10
Pros:

Very clean and spacious rooms

2026-07-12 • via Nuitee
S
Sheila • solo_traveller • ca
6
2026-07-10 • via Nuitee
A
Anastasia • solo_traveller • ca
9
2026-07-10 • via Nuitee
C
CHUN I • extended_group • tw
10
2026-07-07 • via Nuitee