Residence Inn by Marriott Dallas Plano/Legacy

Hotels
•
Residence Inn
8.1 (258 reviews)
5001 Whitestone Lane , Plano , US
+1 972-473-6761

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Spacious rooms
Cons:
Outdated rooms
Musty smell
Additional pet fees

Categories

Cleanliness
7.68
Some reviewers noted cleanliness but encountered issues with older rooms and musty smells.
Service
9.15
Numerous reviews praised the staff as friendly, helpful, and accommodating.
Location
8.69
The location was mentioned favorably by multiple guests.
Room Quality
7.14
Several reviewers reported rooms being outdated and uncomfortable.
Amenities
8.17
Amenities such as kitchens were highlighted, although some issues were noted.
Value for Money
8.13
Good value mentioned, but additional charges for pets were seen as negative.
Food and Beverage
7.68
Breakfast quality was noted positively, though limited options were found.
Overall Experience
8.15
Mixed experiences based on cleanliness and room conditions but overall positive staff interactions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:32

Property Description

Spacious Suites with Fully Equipped Kitchens
Enjoy the convenience of a fully equipped kitchen in each spacious suite at Residence Inn Dallas Plano, perfect for longer stays and meal preparation.

Complimentary Breakfast and Social Hour
Start your day right with a delicious breakfast buffet and wind down in the evening with a free social hour, offering a great opportunity to mingle with other guests.

Recreational Facilities and Outdoor Amenities
Take advantage of the outdoor swimming pool, hot tub, gym, barbecue area, and picnic area during your stay at Residence Inn Dallas Plano for relaxation and leisure activities.

Experience comfort and convenience at Residence Inn Dallas Plano, where every guest suite is designed for a relaxing and productive stay. Book now for an unforgettable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DAL

Location

Guest Reviews

8.1
Based on 258 reviews
Cleanliness: 7.68
Service: 9.15
Location: 8.69
Room Quality: 7.14
Amenities: 8.17
Value for Money: 8.13
Food and Beverage: 7.68
Overall Experience: 8.15
D
doris • solo_traveller • us
3
Horrible with unprofessional and rude staff
Pros:

It was close to my doctor’s office

Cons:

Everything, I had an early procedure and asked them if they can accommodate breakfast and me have it early but the rude staff did not even try to see if they can accommodate my request being a client there all they said was “kitchen does not open until 7am” very rude especially when I asked if I could atleast have water and a teabag with a slice of toast they still said “kitchen doesn’t open till 7” I would not recommend this place and will never go back

2026-09-10 • via Nuitee
B
BigDawgTee • extended_group • us
10
2026-09-08 • via Nuitee
A
Anthony • couple • us
9
Saturday at the pool with my lady!!!
Pros:

Location and price.

Cons:

Every thing was perfect

2026-09-01 • via Nuitee
M
Martin • solo_traveller • us
10
2026-08-18 • via Nuitee
R
Rodrigo • family_with_children • us
10
2026-08-11 • via Nuitee
R
Rodriguez • family_with_children • us
1
Extremely disappointing—the room was dirty, poorly maintained, and did not appear ready for a new guest.
Pros:

Unfortunately, there was very little I enjoyed about the property because the cleanliness issues affected our entire stay.

Cons:

We were given a room that did not appear to have been properly cleaned or inspected before our arrival. We found trash and debris under furniture, an empty used container left inside a drawer, food and debris on the carpet, dirty and stained surfaces, and residue and marks throughout the room. The cabinets, furniture, kitchen area, and other areas were visibly dirty. I took several photos because the condition of the room was unacceptable. I expected a much higher standard of cleanliness from a Marriott property.

2026-08-09 • via Nuitee
T
Tracy • couple • us
6
2026-08-06 • via Nuitee
S
Smith • family_with_children • us
10
2026-08-03 • via Nuitee
F
Farhan • family_with_children • us
2
BAD RXPERIENCE,
Pros:

ONLY LOCATION

Cons:

ROOMS ARE DIRTY, THERE WAS BUGS INSIDE THE ROOM. PETHATIC

2026-07-20 • via Nuitee
N
Nichole • solo_traveller • us
10
2026-07-16 • via Nuitee
C
Chrishanna • family_with_children • us
10
2026-07-12 • via Nuitee
J
Jung • family_with_children • us
4
2026-07-10 • via Nuitee
C
Cecilia • extended_group • ar
10
Excelente ubicación, relación precio calidad
Pros:

La ubicación, confort, el personal, el desayuno

Cons:

Nada

2026-06-27 • via Nuitee
A
Anthony • couple • us
9
2026-06-23 • via Nuitee
M
Melton • family_with_children • us
10
2026-06-17 • via Nuitee
T
tara • solo_traveller • us
8
Pros:

Clean, responsive staff, pool hpurs

2026-05-28 • via Nuitee
S
Smitha • solo_traveller • us
10
2026-05-20 • via Nuitee
W
Wang • couple • us
10
2026-04-16 • via Nuitee
F
francisco • family_with_children • us
10
Pros:

El personal muy amable tanto en recepción como en la sala de desayunos.

2026-04-09 • via Nuitee
Y
Yolruedee • family_with_children • us
8
Staffs are friendly.
Pros:

Nearby my location.

Cons:

The carpet feeling a bit damp.

2026-04-06 • via Nuitee