Residence Inn by Marriott Chicago O'Hare

Hotels
•
Residence Inn
8.3 (626 reviews)
7101 Chestnut Street , Des Plaines , US
+1 847-375-9000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Convenient location
Spacious rooms
Cons:
Hidden fees
Breakfast variety

Categories

Cleanliness
8.05
Many reviews highlight cleanliness, with minor issues suggested by some guests.
Service
8.55
Consistently positive mentions of friendly and helpful staff.
Location
8.55
Multiple guests praised the convenient location near O'Hare and restaurants.
Room Quality
8.55
Rooms were described as spacious and comfortable by several reviewers.
Amenities
8.05
Standard amenities were noted, with some complaints about breakfast variety.
Value for Money
8.05
Some guests expressed concerns about hidden fees impacting overall value.
Food and Beverage
8.05
Breakfast options were good, but a lack of variety was mentioned.
Overall Experience
8.55
Overall guest experience is positive, with a few significant complaints noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:02

Property Description

Convenient Location and Free Shuttle Service
Located next to Allstate Arena, our Residence Inn offers a complimentary shuttle to Chicago O’Hare Airport, just a short 3-mile drive away.

Spacious Rooms with Fully Equipped Kitchen
Our rooms feature flat-screen TVs, kitchen with fridge, dishwasher, and microwave, and free high-speed internet access for your convenience.

Complimentary Buffet Breakfast and Evening Social Hours
Start your day with a delicious hot buffet breakfast and unwind at our weekly evening social hours with complimentary beer and wine.

Book your stay at Residence Inn Chicago O’Hare for a comfortable and enjoyable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Guest Reviews

8.3
Based on 626 reviews
Cleanliness: 8.05
Service: 8.55
Location: 8.55
Room Quality: 8.55
Amenities: 8.05
Value for Money: 8.05
Food and Beverage: 8.05
Overall Experience: 8.55
S
Stacy • couple • us
8
2026-09-17 • via Nuitee
S
Sara • couple • us
7
2026-09-14 • via Nuitee
S
Scott • couple • us
8
Was amazing , Thank you to all the staff.
Pros:

Great Place, loved it was with walking distance to the stadium. Thank you

2026-09-13 • via Nuitee
L
Ledger • family_with_children • us
5
It was okay.
Pros:

I liked they offered shuttles to O'Hare so we can take the train into the city.
The hotel was convenient to shops, restaurants, and the arena was behind us. We noticed there was a flea market that Sunday and my kids were interested in checking it out so we walked over.
The hotel seemed clean but definitely needed some maintenance.

Cons:

We went to breakfast the first day and it was really picked over. I went to the front desk and let them know and she said she would let the hospitality staff know, which they promptly came but I could tell they were annoyed they had to fill some of the empty containers. The food was subpar.
The beds were uncomfortable, especially the pullout bed. My poor teens!
The tub wouldn't drain properly, the bathroom door dragged along the floor and the carpets desperately needed to be replaced.
Even though I liked that the hotel offered a shuttle, the driver got into a fender bender on our way back from the airport. It was the first and only time my kids were in an accident. No one was hurt thankfully! The driver did call for another driver to come pick everyone up.

2026-09-07 • via Nuitee
E
Erika • extended_group • us
10
Excellent will stay again
Pros:

Loved everything about our stay. pleasant staff who were very willing to help when checking in and checking out. Cleaning staff very pleasant and helpful when we had questions. Lighting in the bedroom was okay thought there should be and overhead light but it was not bad without.

2026-08-31 • via Nuitee
K
Kimberly • solo_traveller • us
9
2026-08-21 • via Nuitee
F
FREDERIC • solo_traveller • fr
8
Hotel tres confortable avec piscine à deux pas de l'aéroport
Pros:

Hotel confortable et bien insonorisé à deux pas de l'aéroport. Piscine agréable.

Cons:

La climatisation était trop bruyante, nous avons dû la couper la nuit, et nous avons donc eu très chaud.

2026-08-17 • via Nuitee
J
Jennifer • solo_traveller • us
7
Pros:

Was a real nice place. Clean and well maintained. Except for the light over table did not work. There was no dish soap. Only had a plate and 2 pieces of silverware. Cant run dishwasher for that small of amount.?

Cons:

Oops. Read above.

2026-08-16 • via Nuitee
M
Marcy54 • Family • Coppell, Texas
2
This place is NOT where you want to stay. Next time I will read the reviews!
Pros:

We made a BIG mistake by booking into here at the last minute. When we found we had to stay overnight at O'Hare due to flight changes and were exhausted and just wanted to get to a hotel, I booked the Residence Inn since they had a room with a reasonable rate on points and a shuttle to the airport.

Nothing about this place was good. First, we had to make three calls and wait a full hour before the shuttle showed up to take us to the hotel. Then, upon checking in and going to our room we found that the place was extremely worn. The sofa bed we had planned to use for a second bed literally had the springs poking out through the mattress! So the fact that there was no sheets, blanket or pillows for it really did not matter - no one could have slept on that thing! The rest of the furniture also needed to be replaced - chipped table, stained chairs, etc.

The only thing positive I can say was that the shuttle did run as promised so we could leave when we needed to the next morning. We were glad to put that hotel behind us and will check reviews next time, even if we are in a hurry to get a place.

2026-08-13 • via Tripadvisor
A
Alexandra • extended_group • cr
10
2026-08-12 • via Nuitee
I
Ingrida • extended_group • lt
10
2026-08-09 • via Nuitee
E
Edward • family_with_children • us
5
Overall my stay was good.
Cons:

Property needs a upgrade, below the Marriott brand standard in my opinion.

Laundry service (the machines) were ridiculous to use. I need to setup and account just to do one load of Laundry, took 15 min of wasted time.

2026-08-04 • via Nuitee
K
keary • family_with_children • us
7
Pricy for what you get.
Pros:

We were attending a concert at Allstate Arena, and the location was great! Also, the shuttle to the airport to then get on the blue line was great!

Cons:

Our room was pretty small and the cleanliness was not the best. There were stains on our bed and we found dirty socks when we pulled out the sleeper sofa. Also, one tiny trashcan in the entire place is not enough.

2026-07-20 • via Nuitee
Q
Quincy • couple • us
3
2026-07-19 • via Nuitee
J
Johanna • family_with_children • us
8
Pros:

Great location, close to the airport and to Allstate Arena

Cons:

We have to wait for the check inn, the room was not ready and when we entered to the room it smell kind of rare

2026-07-19 • via Nuitee
R
Rose • family_with_children • co
8
2026-07-07 • via Nuitee
T
Tonya • solo_traveller • us
10
Pros:

everything

Cons:

nothing

2026-07-06 • via Nuitee
L
Leslie • family_with_children • us
8
2026-07-03 • via Nuitee
A
Amy • family_with_children • us
7
Good everything except $90 to park was ridiculous
Pros:

Pool and breakfast

Cons:

Paying to park

2026-06-29 • via Nuitee
F
Fiona • family_with_children • ie
8
Great value, spacious and quiet
Pros:

We had a spacious 2 bedroom apartment. Very quiet.

Cons:

Place bit dated but that didn't bother us

2026-06-26 • via Nuitee