Residence Inn by Marriott West Palm Beach

Hotels
•
Residence Inn
8.3 (407 reviews)
2461 Metrocentre Boulevard East , West Palm Beach , US
+1 561-687-4747

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Excellent service
Good breakfast
Spacious rooms
Convenient location
Cons:
Cleanliness issues
Wi-Fi problems
Inaccessible room booking

Categories

Cleanliness
6.13
Some reviews indicate issues with cleanliness and outdated conditions.
Service
9.1
Exceptional service noted, especially from the breakfast attendant who was attentive and respectful.
Location
8.64
Good location with restaurants within walking distance, easily accessible off I-95.
Room Quality
8.09
Rooms were spacious, comfortable, and modern, though some issues were mentioned.
Amenities
8.12
Amenities like breakfast were appreciated, though Wi-Fi issues were highlighted.
Value for Money
8.58
Generally felt to be a good value given the location and amenities offered.
Food and Beverage
9.13
Breakfast service was praised for quality and variety.
Overall Experience
8.6
Overall positive experience with notable service, though cleanliness was a concern.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:35

Property Description

Luxurious All-Suite Hotel Near Palm Beach

Full Kitchen and Free Wi-Fi in Every Suite

Indulge in the convenience of having a full kitchen and complimentary Wi-Fi in each suite at the Residence Inn West Palm Beach. Enjoy the freedom to cook your meals and stay connected during your stay.

Heated Outdoor Pool and 24-Hour Gym

Unwind by taking a refreshing dip in the heated outdoor pool or keep up with your fitness routine at the 24-hour gym. Whether you prefer relaxation or exercise, the hotel offers amenities to cater to your needs.

Complimentary Breakfast Buffet and Evening Reception

Start your day right with a hot breakfast buffet and wind down in the evenings with complimentary drinks and snacks at the evening reception. With added perks like a 24-hour convenience store, your stay at the Residence Inn is designed for comfort and convenience.

Book your stay at the Residence Inn West Palm Beach for a memorable and relaxing experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PBI

Location

Guest Reviews

8.3
Based on 407 reviews
Cleanliness: 6.13
Service: 9.1
Location: 8.64
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.58
Food and Beverage: 9.13
Overall Experience: 8.6
J
James • solo_traveller • us
10
Pros:

Breakfast great. Rooms so large.

Cons:

Nothing!

2026-09-18 • via Nuitee
V
Veronica • couple • us
10
My favorite places to stay
Pros:

Everything

Cons:

None

2026-09-17 • via Nuitee
K
Kevin • solo_traveller • us
10
2026-09-17 • via Nuitee
S
Sarah • solo_traveller • us
10
2026-09-16 • via Nuitee
M
Marisol • family_with_children • us
10
2026-09-13 • via Nuitee
E
Elizabeth • solo_traveller • us
6
Pros:

It was a little run down and the staff was okay, but not as professional as the other Residence Inn propertiea. The one exception was a man who offered a laundry bin on wheels to help me carry a heavy cooler when no luggage carts were availabl.

2026-09-12 • via Nuitee
G
Glenda • couple • bs
9
2026-09-11 • via Nuitee
P
Pauline • family_with_children • bs
8
Great.
Pros:

I loved the staff. They were nice and friendly. They made sure that me and my family was well taken care of. Also, the area was quiet and clean.

Cons:

The only issue I had was the chair bed it was very uncomfortable. You could feel the bed spring coming through it. Please ensure that it is change.

2026-09-11 • via Nuitee
S
Sarah • couple • us
10
2026-09-10 • via Nuitee
S
Sarah • couple • us
10
2026-09-10 • via Nuitee
S
Sarah • couple • us
10
2026-09-08 • via Nuitee
D
Dr. Jose • solo_traveller • pr
9
Pros:

Big room

Cons:

It could have more facilities

2026-09-08 • via Nuitee
S
Sarah • solo_traveller • us
10
Pros:

100%

Cons:

I loved it

2026-09-07 • via Nuitee
M
Mischelle • extended_group • us
5
Location is great.
Pros:

It has two bedroom with 2 bathrooms.

Cons:

It needs more pots and pans in the room. The pool needs to clean. It’s gross. Staff members have attitude issues. If someone says good morning or good afternoon then it’s common sense to reply back. Have flavored creamers. Would like it to have more than one wheelchair access. There is no railing outside. Walk way is narrow.

2026-09-06 • via Nuitee
B
Bryan • solo_traveller • us
8
It’s was okay for one night
Pros:

Nice room good location close to i95

Cons:

Bathroom was a little dirty and when I was about to take a shower I there was not soap available in the bathroom

2026-09-06 • via Nuitee
S
shaune • couple • ky
10
2026-09-04 • via Nuitee
B
Bowman • solo_traveller • us
1
Not the experience that I expected
Pros:

Nothing

Cons:

I didn't not stay because they couldn't find my reservation and then the proceeded to charge me for a night. I even have an email from booking.com stating that they could not accommodate me. I had to call several hotels just to get a room.

2026-09-02 • via Nuitee
M
Miguel • couple • ec
10
Pros:

Excelente habitación

2026-09-01 • via Nuitee
K
Katrina • extended_group • us
10
2026-08-30 • via Nuitee
T
Thi • extended_group • au
3
It was an unpleasant experience with confirmed booking changed and poor customer service
Pros:

Plenty of parking spaces

Cons:

Marriott Residence Inn West Palm Beach Review

We stayed at the Marriott Residence Inn West Palm Beach from August 11, 2026, and unfortunately, our experience was very disappointing.

Upon arrival, we were greeted by a staff member, Ronniece, who informed us that the two-bedroom suite we had booked was no longer available. As a result, our group had to be split between two separate one-bedroom units. When I asked why our confirmed booking had been changed, the response was simply, “It’s the way it is.” There was no apology, explanation, or attempt to offer any assistance, which was very disappointing.

After receiving our room keys, we noticed several transactions of $10, $28, and $20 charged to our credit card. I returned to reception to ask about these charges and tried to speak with Ronniece. I felt that she was reluctant to assist me and almost ignored me until I got her attention. She eventually explained that these were incidental deposits and that they would be refunded.

However, today is August 26, and we still have not received these refunds.

Throughout our many stays at Marriott properties, this was by far our worst experience. The customer service was disappointing, and the attitude of the staff member we dealt with was particularly concerning. We left the hotel feeling very dissatisfied.

I hope Marriott Residence Inn West Palm Beach takes this feedback seriously and uses it as an opportunity to improve both communication and customer service. Guests deserve to feel welcomed, respected, and properly assisted, especially when changes are made to a confirmed reservation.

2026-08-26 • via Nuitee