Sonesta ES Suites Dallas Richardson

Hotels
•
Sonesta ES Suites
8 (356 reviews)
1040 Waterwood Drive , Richardson , US
+1 972-669-5888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and respectful staff
Good location
Cons:
Poor breakfast options
Cleanliness issues

Categories

Cleanliness
7.21
Some guests reported a dirty and smelly environment, impacting the score.
Service
9.18
Many reviews praised the polite and professional staff, indicating high service quality.
Location
9.22
Reviews highlighted the excellent location, making it easy to get around.
Room Quality
8.17
Rooms were generally good, but issues with noise and maintenance impacted the score.
Amenities
7.7
Amenities received mixed reviews, with specific concerns about the breakfast and workout facility.
Value for Money
8.16
Generally good value, although some guests found certain services overpriced.
Food and Beverage
6.21
Breakfast was frequently mentioned as a significant downside with poor quality.
Overall Experience
8.18
Overall experiences were positive, with several guests expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:27

Property Description

Outdoor Pool and Tennis Court

Enjoy the sunny Texas weather at Sonesta ES Suites Dallas Richardson with our inviting outdoor pool and tennis court, perfect for relaxation and staying active during your stay.

Fully-Equipped Kitchen in Every Suite

Experience the convenience of a fully-equipped kitchen in every suite, allowing you to prepare your favorite meals and snacks just like at home.

Complimentary Hot Breakfast Buffet and 24-7 Market

Start your day right with our complimentary hot breakfast buffet and grab snacks, drinks, and other items anytime at our 24-7 Market, ensuring you have everything you need for a comfortable stay.

Book your stay at Sonesta ES Suites Dallas Richardson now and experience these fantastic amenities for yourself!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Starting from March 1st 2024: It's a $150 nonrefundable pet fee plus $15 extra per day for cleaning. Dogs are welcome (just one per room, please) if they're polite and well-behaved. We're setting a weight limit of 50lbs for our furry guests.

Please note that there would be a $100 authorization on guest credit card upon check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 356 reviews
Cleanliness: 7.21
Service: 9.18
Location: 9.22
Room Quality: 8.17
Amenities: 7.7
Value for Money: 8.16
Food and Beverage: 6.21
Overall Experience: 8.18
R
Rice • solo_traveller • us
10
Wish I had know about this place before renting other hotel rooms.
Pros:

Was not expecting a residence type room. Full size fridge, not a mini-fridge.

Cons:

Nothing other than my schedule which didn't allow much time for my stay.

2026-09-14 • via Nuitee
S
Sohail • family_with_children • us
10
2026-09-11 • via Nuitee
S
Summer1978 • solo_traveller • us
9
Pros:

Room was great and night staff was exceptional

Cons:

Morning staff was not around and showed up a few minutes later

2026-09-09 • via Nuitee
K
katia • solo_traveller • fr
6
Moyennement satisfaisant
Pros:

Les chambres sont spacieuses, le petit-déjeuner est convenable même s'il n'y a pas énormément de choix et que c'est très répétitif mais pour un petit déjeuner offert c'est largement suffisant. Il y a des espaces communs où vous pouvez vous asseoir à l'intérieur et en extérieur.

Cons:

Beaucoup de choses sont à déplorer pour un 3 étoiles.
Premier gros point négatif la piscine, en plein mois d'août à 40 degrés elle était systématiquement fermée car ils décident de faire le ménage au moment où les gens veulent l'utiliser c'est-à-dire entre 10h du matin et 15h. Il y a eu des fois où elle était fermée toute la journée c'est inacceptable.
Je ne vous parle même pas de l'état des tables autour qui n'était jamais nettoyé et dans un état horrible. Il y avait des bouts de plastique dangereux autour de la piscine alors qu'il y avait des enfants. Régulièrement il n'y avait plus de serviette à disposition. Et vraiment la piscine était dans un état déplorable ça ne se voit pas sur les photos de l'hôtel mais à l'intérieur la peinture est complètement perdue et on a l'impression qu'elle est très sale. Il ne passe même pas l'éprouvette pour ramasser les animaux morts et les insectes dans l'eau le matin.

Je sais que dans la politique de l'hôtel le ménage était censé être fait au moins une fois par semaine franchement cela n'a pas été fait on ne nous a jamais rempli de shampoing ou de gel douche et le pire c'est que le dernier jour le ménage a été fait alors que nous étions encore dans la chambre le ménage a dû être fait vers 9h alors que le check-out est prévu pour 11h... Nous n'avions pas fini d'utiliser les lieux de nous brosser les dents et de faire un dernier tour au toilettes que le ménage était déjà fait pour les prochains arrivants de 15h.....

Franchement si vous êtes de passage pour quelques jours cela peut suffire mais surtout ne venez pas en famille pour passer des vacances de 2 semaines cela ne convient pas. Le tarif est beaucoup trop élevé pour les services d'un soi-disant trois étoiles que je noterai plutôt 1 étoile. L'hôtel a vraiment besoin de grosse rénovation.

2026-09-07 • via Nuitee
A
Angelina • couple • us
10
Will be back!!!
Pros:

Feels home-y

2026-09-03 • via Nuitee
S
Salman • family_with_children • us
9
Pros:

Very close to UTD campus, good complimentary breakfast. Great place to stay for extended period. I liked the full kitchen and on site laundry

Cons:

Wifi have me trouble one day, after reaching out to front desk and talking to tech services, it was resolved. I would like if windows can open easily.

2026-09-01 • via Nuitee
S
Shonia • couple • us
10
2026-08-13 • via Nuitee
M
Matthew • solo_traveller • us
5
Has orbit needs to work on making the rooms clean.
Pros:

Staff, Nice gym. The rooms are spacious.

Cons:

The room smelled. Kind of like old socks… and o never once did housekeeping clean the room. I was there 4 days.

2026-08-08 • via Nuitee
J
Jayant • family_with_children • us
9
2026-07-23 • via Nuitee
K
Kimberly • solo_traveller • us
9
Family stay
Pros:

Lots of complimentary parking, excellent breakfast that the dinning area was not over crowded, large rooms

Cons:

N/A

2026-07-23 • via Nuitee
C
christina • extended_group • us
10
2026-07-05 • via Nuitee
A
ANUSH • couple • in
10
2026-06-28 • via Nuitee
M
martha • family_with_children • us
10
2026-06-20 • via Nuitee
R
Rodrigo • extended_group • it
10
2026-06-18 • via Nuitee
N
Nicole • family_with_children • us
10
It was what we needed for our purposes. I wish we could have stayed longer and made greater use of it.
Pros:

Larry the night manager was personable. We got it super late and felt very welcomed. The breakfast staff were also friendly. Everyone was very down to earth without any loss in hospitality and spirit.

Cons:

Everything was great.

2026-06-14 • via Nuitee
R
Ricky • family_with_children • us
10
2026-06-11 • via Nuitee
M
Maria • solo_traveller • us
7
Fue mi casa por dos noches
Pros:

Nesecita a una habitación con refrigerador grande y este lugar me quedo perfecto. Facil de tomar el free Way. Y el salón de mi evento. Restauran accesible. Y desayuno incluído en la estancia.

Cons:

Las áreas están divididas en tres secciones a mi me tocó el edificio A y el elevador me quedo retirado son edificios con muchas habitaciones algunas veces tube que tomar la escalera para acortar distancias

2026-06-09 • via Nuitee
H
Henry • couple • us
10
2026-06-01 • via Nuitee
E
Eric • solo_traveller • us
10
2026-05-02 • via Nuitee
J
James • solo_traveller • us
10
2026-04-29 • via Nuitee