The Ritz-Carlton, Kuala Lumpur

Hotels
•
The Ritz-Carlton Company, L.L.C
8.8 (2598 reviews)
168 Jalan Imbi , Kuala Lumpur , MY
+60 3-2142 8000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Cleanliness
Excellent service
Great location
Delicious food
Cons:
Internet speed
Pool closed for maintenance
Room refurbishment needed

Categories

Cleanliness
8.63
Multiple reviews highlighted the hotel was very clean and spotless.
Service
9.1
Exceptional service noted especially by the staff who were friendly and attentive.
Location
9.14
Location praised for being excellent and very convenient.
Room Quality
8.59
Some rooms noted as old and needing refurbishment, impacting the rating.
Amenities
8.62
Amenities were adequate but had some issues like pool maintenance.
Value for Money
8.58
General sentiment for a luxury hotel, perceived as good value.
Food and Beverage
9.13
Breakfast and dining options received high praise.
Overall Experience
8.6
Overall a very positive experience despite minor setbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:44

Property Description

Luxurious Accommodation: Enjoy elegant rooms and residences with panoramic views and marble bathrooms at the Ritz-Carlton in Kuala Lumpur.

Convenient Location: Located in the Golden Triangle District, just a short walk from Pavilion Mall and other popular shopping centers, Aquaria KLCC and the Kuala Lumpur International Airport are also easily accessible.

Exclusive Dining Options: Indulge in fine contemporary international and Asian cuisine at The Library, afternoon tea at The Lobby Lounge, artisanal delights at The Patisserie, and a hearty breakfast at The Cobalt Room.

To experience luxury and convenience in the heart of Kuala Lumpur, book your stay at The Ritz-Carlton today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

Car parking is MYR15.00 per entry for in-house guests.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.8
Based on 2598 reviews
Cleanliness: 8.63
Service: 9.1
Location: 9.14
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 9.13
Overall Experience: 8.6
S
Sujatha • couple • sg
8
2026-10-13 • via Nuitee
A
ai • family_with_children • jp
8
Pros:

念願のRitzに宿泊できました。スタッフは最高ですね～

Cons:

ちょっと施設自体に古さを感じました。伝統といえば、いいのでしょうか。

2026-10-13 • via Nuitee
L
Liam • couple • gb
10
Pros:

The location and the friendly staff

2026-10-10 • via Nuitee
L
Lian • solo_traveller • my
10
2026-10-10 • via Nuitee
Y
Yu • solo_traveller • my
10
2026-10-08 • via Nuitee
C
carmelo • extended_group • au
10
2026-10-07 • via Nuitee
H
Hong Peng • family_with_children • au
9
Highly recommend
Pros:

The room size was fantastic, we loved getting our room serviced at anytime, the staff were amazing and helpful and thoughtful, nothing was too much trouble, we loved the gym, sauna and steam room amenities, the location is fantastic

Cons:

The rooms are tired but still spotless, clean and extremely comfortable.

2026-10-07 • via Nuitee
H
Haleema • family_with_children • gb
10
2026-09-19 • via Nuitee
H
Haleema • solo_traveller • gb
9
2026-09-19 • via Nuitee
I
INTAN NAZARINA • extended_group • my
10
2026-09-19 • via Nuitee
H
Haleema • family_with_children • gb
10
2026-09-19 • via Nuitee
S
Saja • family_with_children • au
10
2026-09-18 • via Nuitee
L
Laila • couple • ae
10
2026-09-16 • via Nuitee
J
James • family_with_children • gb
10
Extremely comfortable stay at an upscale centrally located hotel.
Pros:

Fantastic location in Bukit Bintang, there's even a enclosed walkway from the hotel to a nearby, high end shopping centre. The 2 bedroom suite was incredibly large and very comfortable. All staff were exceptionally helpful and courteous, the cleanliness of the room and public areas were amazing. Good swimming pool size. Would highly recommend.

Cons:

On floor 8, there was a constant noise from the external air conditioning/ventilation shafts located outside. Only noticeble in the living room area and did not affect our sleep. Would be good to have a Smart TV available to be able to watch streaming services and/or connect a phone to it. Main swimming pool not heated and the other pool was closed for maintenance.

2026-09-15 • via Nuitee
V
Viet • family_with_children • us
10
2026-09-15 • via Nuitee
I
Ibrahim • family_with_children • ae
10
2026-09-14 • via Nuitee
S
Sarah • couple • fr
10
I would highly recommend this hotel, perfect location and plenty to see
Pros:

The staff were so kind and helpful in every sense. The facilities were fabulous and the breakfast was excellent

2026-09-13 • via Nuitee
O
Omar Asslane • family_with_children • dz
10
2026-09-12 • via Nuitee
I
Ismail Mussa • solo_traveller • zm
10
2026-09-11 • via Nuitee
D
DINDRANATH PARBHOO • solo_traveller • mu
9
Good experience at The Ritz Carlton in Kuala Lumpur
Pros:

All went well

Cons:

Not applicable

2026-09-10 • via Nuitee