The Ritz-Carlton, Kuala Lumpur

Hotels
•
The Ritz-Carlton Company, L.L.C
8.8 (2532 reviews)
168 Jalan Imbi , Kuala Lumpur , my
+60321428000

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Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Cleanliness
Excellent service
Great location
Delicious food
Cons:
Internet speed
Pool closed for maintenance
Room refurbishment needed

Categories

Cleanliness
8.63
Multiple reviews highlighted the hotel was very clean and spotless.
Service
9.1
Exceptional service noted especially by the staff who were friendly and attentive.
Location
9.14
Location praised for being excellent and very convenient.
Room Quality
8.59
Some rooms noted as old and needing refurbishment, impacting the rating.
Amenities
8.62
Amenities were adequate but had some issues like pool maintenance.
Value for Money
8.58
General sentiment for a luxury hotel, perceived as good value.
Food and Beverage
9.13
Breakfast and dining options received high praise.
Overall Experience
8.6
Overall a very positive experience despite minor setbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:44

Property Description

Luxurious Accommodation: Enjoy elegant rooms and residences with panoramic views and marble bathrooms at the Ritz-Carlton in Kuala Lumpur.

Convenient Location: Located in the Golden Triangle District, just a short walk from Pavilion Mall and other popular shopping centers, Aquaria KLCC and the Kuala Lumpur International Airport are also easily accessible.

Exclusive Dining Options: Indulge in fine contemporary international and Asian cuisine at The Library, afternoon tea at The Lobby Lounge, artisanal delights at The Patisserie, and a hearty breakfast at The Cobalt Room.

To experience luxury and convenience in the heart of Kuala Lumpur, book your stay at The Ritz-Carlton today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

Car parking is MYR15.00 per entry for in-house guests.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 12 per day.

Location

Guest Reviews

8.8
Based on 2532 reviews
Cleanliness: 8.63
Service: 9.1
Location: 9.14
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 9.13
Overall Experience: 8.6
A
Arjun • family_with_children • in
10
2026-07-04 • via Nuitee
M
Mohammed • solo_traveller • gb
9
2026-07-03 • via Nuitee
Z
Zarinah • solo_traveller • sg
10
2026-06-28 • via Nuitee
H
Harsan • extended_group • bn
8
2026-06-27 • via Nuitee
N
norlenny farah • couple • my
9
2026-06-27 • via Nuitee
J
Joshua • couple • gb
9
2026-06-26 • via Nuitee
S
Sebastian • family_with_children • ie
10
2026-06-22 • via Nuitee
A
Abdul Kalam • solo_traveller • sg
10
Pros:

The rooms, the staff and the pleasant treatment.

Cons:

Tv did not have YouTube or cable tv which may be helpful when you have children during your stay.

2026-06-22 • via Nuitee
D
David • solo_traveller • au
10
Still waiting on security deposit
Pros:

The staff were amazing and so pleasant and helpful.
We had a club rooms which my wife and I loved.

Cons:

We are still waiting for our security deposit to be returned after 9 days. (Security deposit was 1800 myr, the club room we booked was only 1520 myr for the night)
We sent messages via booking.com and no replies at all.
Sent 3 emails and finally got an email back today, saying it can take up to 14 days, they said they processed it and just to wait.
Really that's not good enough, especially when the deposit is more than the price of the room.

2026-06-21 • via Nuitee
I
Ilkhamova • extended_group • uz
10
Pros:

Ета один из лучших отелей который я видела сервис топ дворецкий просто супер они запоминают ваши имя когда вы выходите и заходите в отель они вас встречают по имени это было очень приятно номера очень красивые большие чистые все есть у нас был люкс семейный

Cons:

Нет такого

2026-06-15 • via Nuitee
S
Sadia • couple • gb
9
2026-06-14 • via Nuitee
S
Sujatha • extended_group • sg
6
2026-06-14 • via Nuitee
R
Raed • couple • sa
10
2026-06-13 • via Nuitee
C
CHIHIRO • extended_group • jp
7
スイートと言っても古い。
Pros:

立地

Cons:

設備が古いのと、外の騒音は残念でした。
バスタブにお湯を溜めたら1泊目は茶色、2泊目は緑色、3泊目はお湯を溜めるのやめました。お風呂に入れなかったのは残念でした。
スイートで楽しみでしたが、そこまでのラグジュアリー館はありませんでした。

2026-06-13 • via Nuitee
F
Farsha Ain • solo_traveller • sg
9
Pros:

We loved the buffet! Variety of food and change of menu daily. The rooms were huge. Comfortable beddings and carpeted flooring. The lobby is beautiful and clean. The toilets had bidets which was very important for us.

Cons:

We had a disappointing experience with the spa pool during our stay. We were repeatedly asked to leave the spa pool and directed to the "family pool" in the next building. However, upon arriving there, we found that it was not particularly family-friendly at all.

The family pool was actually deeper than the spa pool, with a depth of 4.9 feet compared to the spa pool which was 4.5ft. Even as adults we could not reach the bottom. The area was also very exposed to strong winds, making the water extremely cold, and there was no pool heater available.

We didn't see other families using the pool during our visit. The only child-friendly facilities provided were a single float for our 6-year-old and a small inflatable baby pool placed at the side, which felt inadequate for a pool that was supposedly designated for families.

I hope management will seriously look into this situation and reconsider the current pool rules. The experience left us feeling frustrated and disappointed. Overall, our stay was good and I could have easily given the hotel a perfect 10/10 rating, but because of this experience, I have rated it 9/10 instead. If nothing changes, this may unfortunately be our last visit.

2026-06-12 • via Nuitee
J
Joseph • couple • my
10
2026-06-12 • via Nuitee
M
Mmso • solo_traveller • sa
9
2026-06-11 • via Nuitee
S
Satomi • couple • jp
9
大変良い滞在ができました。
Pros:

スタッフの方が皆さん丁寧に対応してくださいました。
部屋は清潔で快適に過ごせました。

Cons:

夜の食事付きで予約をしましたがリストに名前がなかった為、一番奥の席を案内されました。
前の方に空いている席がありましたが、何故か一番奥だったので残念でした。

2026-06-11 • via Nuitee
S
Satomi • couple • jp
9
快適に過ごせました。
Pros:

スタッフの方の対応が丁寧で良かったです。
部屋も清潔で快適に過ごせました。

2026-06-11 • via Nuitee
N
Nitin • solo_traveller • ke
10
Nitin @ KL- Malaysia
Pros:

There local pubs and restaurants walking distance
Good spa jacuzzi and swimming pool for pics

Cons:

Nada all good

2026-06-10 • via Nuitee