The Ritz-Carlton, Kuala Lumpur

Hotels
•
The Ritz-Carlton Company, L.L.C
8.8 (2570 reviews)
168 Jalan Imbi , Kuala Lumpur , my
+60 3-2142 8000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Cleanliness
Excellent service
Great location
Delicious food
Cons:
Internet speed
Pool closed for maintenance
Room refurbishment needed

Categories

Cleanliness
8.63
Multiple reviews highlighted the hotel was very clean and spotless.
Service
9.1
Exceptional service noted especially by the staff who were friendly and attentive.
Location
9.14
Location praised for being excellent and very convenient.
Room Quality
8.59
Some rooms noted as old and needing refurbishment, impacting the rating.
Amenities
8.62
Amenities were adequate but had some issues like pool maintenance.
Value for Money
8.58
General sentiment for a luxury hotel, perceived as good value.
Food and Beverage
9.13
Breakfast and dining options received high praise.
Overall Experience
8.6
Overall a very positive experience despite minor setbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:44

Property Description

Luxurious Accommodation: Enjoy elegant rooms and residences with panoramic views and marble bathrooms at the Ritz-Carlton in Kuala Lumpur.

Convenient Location: Located in the Golden Triangle District, just a short walk from Pavilion Mall and other popular shopping centers, Aquaria KLCC and the Kuala Lumpur International Airport are also easily accessible.

Exclusive Dining Options: Indulge in fine contemporary international and Asian cuisine at The Library, afternoon tea at The Lobby Lounge, artisanal delights at The Patisserie, and a hearty breakfast at The Cobalt Room.

To experience luxury and convenience in the heart of Kuala Lumpur, book your stay at The Ritz-Carlton today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

Car parking is MYR15.00 per entry for in-house guests.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.8
Based on 2570 reviews
Cleanliness: 8.63
Service: 9.1
Location: 9.14
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 9.13
Overall Experience: 8.6
M
Masayoshi • family_with_children • jp
9
2026-08-15 • via Nuitee
I
IBRAHIM • solo_traveller • sa
10
Pros:

كل شئ جميل ورائع موقع قريب من جميع المولات ونظافة المرافق بالفندق

Cons:

لا شئ

2026-08-14 • via Nuitee
M
Mohammad Koyes • family_with_children • gb
10
2026-08-14 • via Nuitee
S
Salah Albalushi • solo_traveller • om
9
Pros:

Nice size family room

2026-08-14 • via Nuitee
A
Azeema • family_with_children • au
10
We had a really enjoyable stay.
Pros:

Well maintained, clean and amazing service .

Cons:

Nothing .

2026-08-13 • via Nuitee
Y
Yen • couple • sg
10
Great staycation
Pros:

The club floor service from front desk to restaurant to surprise delight.

Cons:

The flow and accuracy of information. Different staff gave different instructions about restaurant usage. We walked back and forth but it’s ok - we get to exercise.

2026-08-13 • via Nuitee
守田 • extended_group • jp
10
2026-08-12 • via Nuitee
S
Shreya • solo_traveller • in
10
2026-08-12 • via Nuitee
A
Aasha • family_with_children • us
10
2026-08-12 • via Nuitee
S
Shreya • solo_traveller • in
10
2026-08-12 • via Nuitee
M
MASHAAN • extended_group • sa
10
2026-08-11 • via Nuitee
M
MAIKO • extended_group • jp
10
2026-08-11 • via Nuitee
A
Ajam • family_with_children • mu
5
2026-08-09 • via Nuitee
G
gill • family_with_children • gb
8
Great stay. Would recommend
Pros:

Great room

Cons:

Pool a bit small

2026-08-07 • via Nuitee
M
Md Imtiaz • family_with_children • ca
10
Excellent Hotel and services.
2026-08-07 • via Nuitee
M
Manih • family_with_children • sa
9
Great place to stay in Kuala Lumpur
Pros:

Location, organized and room space.

Cons:

No halal restaurant

2026-08-07 • via Nuitee
K
Karbhari • family_with_children • gb
8
2026-08-06 • via Nuitee
K
Khalid • family_with_children • om
4
2026-08-05 • via Nuitee
S
sakhawat • family_with_children • gb
9
Luxury hotel with great location
Pros:

Clean spacious suite and excellent customer service. Great breakfast at cost, but worth it.

Cons:

Main Swimming pool was being refurbished so not in action although second pool was available. Occasional smell of cigarette smoke coming into kitchen area.

2026-08-05 • via Nuitee
W
waleed • extended_group • ae
8
Cons:

The pool was too cold and not clean

2026-08-04 • via Nuitee