The Ritz-Carlton, Montreal

The RC Montreal is frequently named the best Ritz-Carlton in North America, and after staying there I believe this to be true. It is an elegant, beautiful, hospitable property. I arrived early in the morning and was able to check into an upgraded junior suite before 11AM.

I appreciated the warm service even prior to check-in. The day before I received a lovely welcome call from the front desk to touch base for my stay. I arrived at 9:45AM before the room was ready, but was still provided water and a temporary key to access the pool and spa while I waited. When the room became available, I received the most incredible welcome tour from the bellman, Ricardo, who is among the friendliest hotel staff I have ever encountered. Give this man all the raises, accolades, and plaudits for his amazing service: he IS the best!!!

The room was lovely. Unfortunately had no view, but everything about the interior was impeccable, modern, and spacious that I didn't care. The downstairs lobby and Palm Court restaurant were beautiful. My only complaint is the Quattro Formaggi pizza was overcooked and burnt on part of the crust, and the drinks just adequate, but as far as the actual hotel the stay couldn't have been better. I look forward to coming back!

My friends René, Dany and I recently celebrated my 51st birthday during your Afternoon Tea experience at The Palm Court of The Ritz-Carlton, Montreal.

We wanted to take a moment to recognize the exceptional service we received throughout our visit.

Ariane welcomed us with remarkable grace, patience and warmth. We were probably a little overexcited at first—moving chairs around, eager to settle in and impatient to discover the menu. With genuine kindness and effortless professionalism, she gently guided us into the refined rhythm of the Ritz-Carlton experience, never making us feel uncomfortable, only welcomed.

Toward the end of our visit, we had the pleasure of speaking with her about her background in communications and event production. It became clear that excellence in hospitality comes naturally to her, and she represents your establishment beautifully.

We would also like to recognize Hugues, whose professionalism stood out when I accidentally spilled my signature Espresso Martini and broke the glass. He responded immediately with calm efficiency and discretion, while continuing to present each course with impeccable precision.

Our thanks also go to Dylan, who came over to ensure everything was alright, reassured us with genuine care, and discreetly restored the table so we could simply continue enjoying the afternoon.

To complete the adventure, I even forgot my iPhone when leaving the hotel. When we called, your team had already attempted to reach us using the reservation phone number. Upon returning, we were greeted with the same warmth, professionalism and genuine hospitality.

What impressed us most was not only the quality of the tea, the food or the beautiful surroundings, but the feeling that every member of your team genuinely cared about creating an exceptional experience.

The Ritz-Carlton’s reputation is built on a remarkable heritage, but it is people like Ariane, Hugues, Dylan and the entire team who continue to bring that legacy to life every day.

Thank you for making my birthday celebration truly unforgettable.

Mr. Platero Demetrio

We were on a trip to celebrate our 50th anniversary, and our honeymoon was a trip to Quebec, so we traveled through Montreal.
We had just one night to spend in Montreal and we used Bonvoy points to stay at the Ritz Carlton.

The exceptional service provided by each and every member of the staff, beginning with an email from Florence Svoboda, ensured that we had a wonderful visit. I only wish we’d been able to stay longer!

When we arrived in our beautiful room we found a bottle of champagne and macarons, plus a congratulatory note from Florence.

Even though we had reserved our room using points, I feel like we were treated like guests who had paid for the most expensive room in the hotel.

Thank you for a memorable visit and for an example of true hospitality at its best.

One of my top favorite hotels in the world, wish I could give it 6 stars. We stayed here last year and I loved it, so was very happy that we ended up back in Montreal and could stay here again. Service is impeccable, I felt it as soon as we stepped out of the cab. They are just excellent. I booked a junior suite, they upgraded us to a corner. There was a lovely plate of fresh fruit welcoming us to our room. When I had to extend our stay unexpectedly, they handled it smoothly and immediately offered me the same rate, as well as noting that I could still check out on our original schedule if I needed to as I finished sorting out our plans. It’s obvious the entire staff takes enormous pride in this place; the bellman even rode up the elevator with me to finish telling me a story about the history of the hotel. The room was fabulous (I particularly loved having a fireplace, so cosy), the Palm Court restaurant is great, and I only wish I could travel to Montreal more often to stay there again.

this is probably the nicest Ritz we have stayed at. All the staff is very friendly and helpful. The rooms are spotless and everything is in working order. You cant say anything more. Communication from start to finish was excellent. Would stay here again for sure. Thanks Ritz Montreal TEAM!!!!

因为第一次来蒙特利尔，打预定电话总是法语接听，非常恼火 ，为此无法入住，车子也不让下，无法帮忙停车！经过绕行酒店好几圈，停在离酒店不远处等待了半小时，最后和门童说明需要入住，是要入住才帮忙停车，有点无语

Stayed here for a weekend and had a good time. The rooms are good but the staff is better. Tea is amazing. Decor is great.

We had one of the most uncomfortable and frankly unacceptable experiences I’ve ever had at a hotel—especially at a property that positions itself as luxury.

My 15-year-old son and I booked a Saturday night stay at the Ritz-Carlton Montreal at an extremely high rate, specifically because the New York Islanders were staying there. This is something we have done for years as part of our mother-son trips, and it has always been a positive and respectful experience.

Upon check-in, the moment staff noticed we were wearing Islanders gear, we were immediately told we were not allowed to engage with or even speak to any players in any way. While we expressed that this was disappointing—given it was the primary reason we chose this hotel—we clearly stated we would respect their policy.

What followed was shocking.

Despite fully complying, we were then subjected to constant surveillance by two large security guards who followed us throughout the hotel—into the lobby, the gym area, the restaurant, and even near the restrooms—while we simply waited for our room to be ready. At no point did we approach, speak to, or attempt to interact with any players, even when they were in close proximity.

The behavior of the security staff was not only excessive, it was intimidating and deeply inappropriate. At one point, we were even told to wait outside in the snow when we re-entered the lobby simply to locate a restroom.

My son—who is a minor—was so uncomfortable that he described feeling physically violated by the experience. As a mother, that is completely unacceptable, and we ultimately felt we had no choice but to leave.

We were treated not as paying guests, but as suspects—despite doing absolutely nothing wrong.

If you are a woman or traveling with children, I would strongly caution you about staying here. For a hotel that prides itself on service and hospitality, this was the exact opposite.

We can’t really put into words, just how sensational our stay here was!
Upon arrival the greeting and welcome was amazing, from the gentleman on reception with the beard, and Andre, who showed us round our stunning room. He was a superstar.
Max, the concierge, was the standout team member. He made fantastic recommendations, and couldn’t have been more attentive. He’s an absolute credit to the hotel.
Anastasia, also organised a super Valentines booking at a wonderful Spanish restaurant, too.
The team in the bar were very attentive too, and we enjoyed The Ritz champagne, in wonderful surroundings.
From start to finish, just the perfect stay, and every team member was just so friendly.
Really wish this hotel was nearer to Manchester, but we will definitely be back, and can’t recommend highly enough.
Thank you for a truly memorable stay.

I would give this hotel 4 stars. Overall, everything was very good and I really enjoyed my stay.

The teams are, in general, extremely kind, welcoming, and professional, which makes a real difference. You immediately feel well taken care of.

The rooms are lovely, modern, and very comfortable. A special mention for the bathroom: the shower turns into a hammam, which is incredibly pleasant and a real plus after a long day. The gym is also very well equipped and easy to access.

The only disappointing point was the spa. While the welcome was very good, the massage itself was unfortunately not up to the level of the hotel. It felt more like being patted and shaken than actually massaged, which was quite frustrating.

That being said, I would happily return to the hotel without hesitation just not to the spa.

Todo excepcional!

We have found that Ritz Carlton has been a pretty sure bet as far as hotels, but this one in Montreal was just average. It is an older property that was in a decent location, and the building is attractive. However we found several things less than stellar.

We booked our trip with points which makes no difference in reimbursement to the hotel. they do get the full rack rate back..so they were not doing us a favor.

First of all we booked the basic king room which appeared to be adequate, however it is very small, and not in the slightest inviting. There was a small closet, but not ample space to access your luggage. The bed was okay, but the heavy duvet was way too hot and there were no simple blankets. The seating was an awful problem as there was only one chair and it wasn’t comfortable, so the other party had to sit at the desk chair. Overall it was a poor room with one small window. The bathroom was okay. We are gold members and were not offered an upgrade. The hotel was not busy and that would have been a nice gesture. One evening I decided to get a bottle of wine out of the mini bar and was shocked to find out they didn’t stock it. So why have one?

We had breakfast two mornings. Once the service was outstanding, and the second morning a young guy was not attentive and spent more time playing with his phone rather than taking care of his customers. Lunch was delightful and we had excellent service. We did not have dinner at the hotel.

Overall it was nothing special which was disappointing. I wouldn’t stay there again. I expected an amazing experience based on the reviews, but it really did not stand up to Ritz Carlton standards.