Super 8 by Wyndham San Antonio/Fiesta

Hotel Review: Extremely Poor, Unsafe, and Misleading Experience

My stay at this hotel was extremely disappointing, and I would strongly advise others to avoid it.

The elevator was not working, which made getting to and from my room very inconvenient—especially when carrying luggage. Since the elevator was out, I had to use the stairway, which was very dirty and poorly maintained.

The overall condition of the property was unacceptable. The room itself was in very poor shape. The carpet was badly damaged, looking as if an animal had ripped it up, and the room had a strong, unpleasant smell. To make matters worse, I saw a cockroach in the room, which is completely unacceptable and raises serious concerns about cleanliness and pest control. The TV was also missing its cable connection, making it unusable.

The bathroom was just as concerning. The bathtub appeared to have mold around it, which is a major hygiene issue and made the space feel unsafe to use.

There was also a serious safety problem: the lock on the side door leading outside was broken, meaning the building was not secure. This made me feel uncomfortable and unsafe during my stay.

On top of all of that, the hotel website advertises that breakfast is included, but there was no breakfast available. This is misleading and frustrating for guests who expect what is promised.

Overall, the poor cleanliness, lack of maintenance, safety issues, and misleading information made this an unacceptable experience. I would not recommend this hotel to anyone.

Everything! The elevator was broken, there was no breakfast which it explained on the website but was none. The keycard I had to consistently recharge it. The bathroom was gross and moldy. The refrigerator didn't work and the room was not fully clean. Everything about this motel was horrible.

The first room had a broken shower curtain rod and maintenance issues. After requesting another room, the second room also had numerous serious problems, including:
Roaches/bugs present in the room
Dirty and stained sink/bathroom areas
Hair and debris on bedding
Torn bedding/mattress cover with visible holes
Dirty/stained towels
Dirty hair dryer covered in dust/hair buildup
Ceiling/wall damage and poor overall maintenance
Unsanitary overall room conditions
I have extensive photo evidence documenting these issues.
In addition, the night audit/front desk employee was dismissive and argumentative when I requested assistance and a room change. I was made to feel as though I was inconveniencing staff simply for reporting serious cleanliness concerns. My daughter was also told there were no towels available overnight, forcing us to wait until morning for basic necessities.
This experience was unacceptable, especially after already being moved once due to problems in the original room. The accommodations did not meet basic cleanliness, maintenance, or hospitality standards.

The hotel didn’t have breakfast and room was dirty and didn’t have refrigerator in room

Dice desayuno incluído y no hubo. Olía horrible la recamara. Estaba demasiada sucia la alfombra y el refrigerador no servía. El elevador fuera de servicio y el personal de muy mal humor

no había desayuno, no servía el elevador, habitaciones muy dañadas, muy sucio.

They didn't have a non smoker room so they put us in A handicap room that was nice but the nozzle for the shower sprayed so hard it hurt.

Elevator is broken and no word when it will be repaired. Trash is always left out in the hallway along with an old ac unit This Super 8 is super outdated and is in need of a severe upgrade. They limit their WiFi to what you can access and they also limited their channels you can get.

There was no breakfast