Shangri-La Hangzhou

Hotels
•
Shangri-La Group
8.2 (196 reviews)
78 Beishan Road , Hangzhou , CN

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Helpful service
Cons:
Old facilities
Cleanliness issues

Categories

Cleanliness
7.51
Issues with moldy smell and filthy carpet reported.
Service
9.48
Overall helpful service noted by multiple guests.
Location
9.52
Convenient and unbeatable location near West Lake.
Room Quality
7.47
Room quality is considered old and in need of renovation.
Amenities
7.5
Limited amenities noted, such as absence of lounge and buffet.
Value for Money
6.96
Considered overpriced for the quality provided.
Food and Beverage
8.51
Breakfast praised, but inconsistent quality in restaurants.
Overall Experience
8.68
Experience affected by cleanliness and value for money concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:32

Property Description

Luxurious Lakeside Retreat

Dining Options: Indulge in a variety of culinary delights with 3 dining options available at the hotel.

Modern Amenities: Stay connected with the latest technology as the hotel is covered with 5G network signals and offers free in-room internet.

Convenience and Comfort: Enjoy stunning views of Baoshi mountain or gardens from air-conditioned rooms equipped with modern amenities like a flat-screen TV, minibar, and personal safes.

Experience luxury and convenience at Shangri-La Hangzhou. Book your stay now for a memorable lakeside getaway.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HGH

Location

Guest Reviews

8.2
Based on 196 reviews
Cleanliness: 7.51
Service: 9.48
Location: 9.52
Room Quality: 7.47
Amenities: 7.5
Value for Money: 6.96
Food and Beverage: 8.51
Overall Experience: 8.68
Y
Yaqoub • couple • qa
10
Nice view on the lake
Pros:

Location perfect

Cons:

Non

2026-10-30 • via Nuitee
W
Wing See • extended_group • hk
9
2026-10-22 • via Nuitee
M
Mei Yee • couple • hk
10
Our stay was made more memorable with the most accommodating and helpful staff at the front desk
Pros:

Well located, just next to the WestLake

Cons:

Would certainly benefit if the carpets are replaced

2026-10-20 • via Nuitee
S
STUART • couple • au
9
2026-10-11 • via Nuitee
W
weixia • couple • jp
9
Pros:

西湖観光なら、立地が素晴らしい💗

2026-08-25 • via Nuitee
E
Enrica • solo_traveller • it
9
2026-07-18 • via Nuitee
G
Giorgio • solo_traveller • hk
7
Pros:

Very good location near the lake. Spacious rooms

Cons:

Gym. Whole facility need renovation

2026-07-14 • via Nuitee
N
Nausheen • solo_traveller • gb
8
Loved it and will come back!
Pros:

Lovely location

Cons:

No decent gym

2026-06-22 • via Nuitee
L
Lu • couple • au
9
Great customer service
Pros:

Location and professional customer service

Cons:

The property is old

2026-05-30 • via Nuitee
L
Lu • couple • au
10
Great location and customer service
Pros:

Location. It’s very close to Westlake.

Cons:

I like the customer service. They provided very supportive and professional customer service. I just wanted to say thank you to 黄皓 and the service manager for their understanding.

2026-05-15 • via Nuitee
T
Takashi • couple • jp
10
Pros:

スタッフがとても親切でした。
朝食が中国らしさがあって、これまで訪れたホテルのどこよりも素さばらしかったです！

Cons:

ガーデンから西湖が見えるとのことでしたが、木々のあいだにほんの少し見えるだけだったのが残念でした。

2026-05-14 • via Nuitee
D
DAVID • couple • gb
5
Pros:

Location

Cons:

No swimming pool. No good restaurants. Staff didn’t speak English.

2026-05-13 • via Nuitee
M
Martin • couple • id
3
Did not meet my expectation of a Shangri-La hotel. Hotel needs serious remodeling
Pros:

The location could be good, however, accessing the location is horrific due to traffic congestion.

Cons:

The hotel is in desperate need of complete renovation

2026-05-04 • via Nuitee
S
Sijia • couple • se
6
2026-05-01 • via Nuitee
H
Henk • couple • nl
8
Prachtige locatie om Hangzhou West Lake te bezoeken
Pros:

Op loopafstand van de West Lake bezienswaardigheden in Hangzhou

Cons:

Het hotel is qua faciliteiten wat gedateerd met meer op Chinezen gerichte ontbijt em eetgelegenheid.

2026-04-21 • via Nuitee
C
Chi Hoon • solo_traveller • kr
8
Pros:

위치, 분위기, 개인적으로는 매우 만족했고, 다시 올 생각임

Cons:

다소 낡은 느낌, 담배냄새가 방 안에서 많이.났음. 담배 냄새에 민감할 경우 생각해 볼것

2026-04-20 • via Nuitee
V
Vasilisa • couple • ae
4
2026-04-13 • via Nuitee
A
annalisa • solo_traveller • it
4
la struttura è davvero troppo datata decadente e di cattivo odore peccato perché nessuno si aspetta una cosa del genere
Pros:

la posizione molto vicina al lago

Cons:

la struttura è davvero datata, non è accettabile per questo brand e a questi costi

2026-03-09 • via Nuitee
L
liuanwei • couple • jp
9
Pros:

スタッフはとても親切、西湖のすぐ近くにあり、立地は抜群。朝食も美味しい。

2026-01-26 • via Nuitee
I
Igor • couple • it
8
Un pezzo di storia del luogo
Pros:

PosiIone invidiabile

Cons:

Albergo di lusso vecchio stile , meriterebbe un ammodernamento

2026-01-09 • via Nuitee