Crowne Plaza Frankfurt Congress Hotel by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7.3 (3796 reviews)
Lyoner Strasse 44 -48 , Frankfurt/Main , DE
+49 69 66330

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location for stadiums and public transport
Generous, tasty breakfast noted by multiple guests
Helpful/friendly staff in specific instances (notably a praised bartender)
Some guests found rooms tidy and good value
Pet-friendly and balcony available in some rooms
Cons:
Cleanliness issues: dust, poor room cleaning, ashtray on balcony
Broken or unusable fridges/minibar and some torn fittings
Parking expensive (~30 EUR/night) and limited
Check-in delays and occasional unfriendly reception
Outdated bathrooms/room wear and occasional bad smell in lobby/garage
No pool and some in-room technical failures (phone, power)

Categories

Cleanliness
5.5
Multiple guests report poor cleaning: visible dust around the fridge, ashtray on the balcony, and generally weak room cleaning; some reviews note rooms were tidy but negative reports dominate.
Service
8.3
Mixed but generally positive: an individual staff member (bartender Simon Crozier) received strong praise and some staff were helpful at breakfast, though there are notable check-in delays and occasional unfriendly/reportedly poor breakfast service.
Location
9.3
Consistently praised: good for stadium access, convenient public transport and nearby shops/restaurants; quiet and useful for events.
Room Quality
6.5
Rooms show wear: bathrooms described as 'in die Jahre gekommen', some rooms lack functioning fridges or have design-only units, occasional torn fittings; a few guests found rooms acceptable.
Amenities
5.8
Several amenity issues: minibar/fridge often disabled or unusable, no pool, in-room telephone/lines failed for one guest, and parking is expensive or limited.
Value for Money
7.2
Mixed value: some guests praise strong price/quality and good breakfast, while others feel the high parking fee and disabled minibar reduce overall value.
Food and Beverage
8
Breakfast is frequently described as rich and tasty and a highlight, though a few guests noted limited options or poor service at breakfast.
Overall Experience
7.8
Overall mixed but slightly positive: strong location and breakfast and some helpful staff offset cleanliness and amenity problems; some guests would return, others were disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Luxurious Accommodations
The Crowne Plaza Frankfurt Congress Hotel offers air-conditioned rooms and suites with soundproofed windows, broadband internet, and telephone, ensuring a comfortable and peaceful stay.

Wellness and Dining
Indulge in relaxation at the sauna, steam room, and modern gym in the wellness area. Enjoy a culinary journey with German and international cuisine at the hotel restaurants, or unwind on the terrace overlooking the forest during summer.

Convenient Location
Located just 1 km from the Niederrad S-Bahn station, guests have easy access to explore the city, with trains reaching Frankfurt Central Station in just 5 minutes.

Experience luxury, comfort, and convenience at Crowne Plaza Frankfurt Congress Hotel. Book your stay now for an unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FRA

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.3
Based on 3796 reviews
Cleanliness: 5.5
Service: 8.3
Location: 9.3
Room Quality: 6.5
Amenities: 5.8
Value for Money: 7.2
Food and Beverage: 8
Overall Experience: 7.8
S
Simone • couple • de
1
Nicht den Preis entsprechend
Pros:

Zu klein

Cons:

Kühlschrank kaputt Check in unfreundlich

2026-09-18 • via Nuitee
J
Jussuf-Bilal • solo_traveller • gb
10
2026-09-17 • via Nuitee
I
Irinel • extended_group • ro
4
Pros:

Mic-dejun ok

Cons:

Apa de la chiuveta si dus s-a scurs foarte greu, am mentionat la receptie ca este o probleme cu ele si au zis ca vor trimite pe cineva sa le desfunde. Evident ca nu a venit nimeni....
Frigiderul era doar de design, nu are stecher pentru a putea fi folosit...
In zona frigiderului am identificat foarte mult praf. Curatenia in camera a fost destul de slaba
Pe balcon am gasit scrumiera plina cu chistoace...fiind nefumator mirosul era foarte deranajant!

2026-09-17 • via Nuitee
J
Jussuf-Bilal • solo_traveller • gb
10
2026-09-17 • via Nuitee
J
Jussuf-Bilal • solo_traveller • gb
10
2026-09-17 • via Nuitee
J
Jussuf-Bilal • solo_traveller • gb
10
2026-09-17 • via Nuitee
K
Karin • solo_traveller • de
6
Cons:

Bei der Anmeldung wurde überpünktlich angefangen obwohl die Halle schon vollstand.
Fazit wir haben über einer dreiviertel Stunde gewartet bis wir unsere Schlüssel bekamen und das bei 41⁰ C.

2026-09-16 • via Nuitee
S
Stefan • couple • de
8
Gutes Hotel
Pros:

Gute Ausgangslage zum Stadion für Konzerte. Alles sauber.

Cons:

Ein wenig in die Jahre gekommen.

2026-09-16 • via Nuitee
J
Javier • solo_traveller • es
9
2026-09-15 • via Nuitee
D
David • solo_traveller • de
8
2026-09-15 • via Nuitee
X
Xenia • couple • de
5
Hat leider nachgelassen!
Pros:

Zentrale Lage zum Stadion und dennoch Geschäfte und Restaurants in der Nähe. Zudem war der Barkeeper, Herr Simon Crozier sehr hilfreich und hat uns in einer „Notsituation“ sehr weitergeholfen. Dieser Herr weiß Service zu leben!

Cons:

Leider hat die Sauberkeit nachgelassen. Zudem haben wir mit einem entsprechenden Schild darum gebeten „nicht gestört“ zu werden, trotzdem kam das Zimmermädchen und hat das Schild ignoriert. Leider ist auch die Minibar in jedem Zimmer ausgestellt worden, was bei Temperaturen von über 38 Grad sehr unangenehm war, da man kein Getränk kühlen konnte. Schade, wir werden leider nicht mehr kommen.

2026-09-14 • via Nuitee
S
Saberi • solo_traveller • nl
2
2026-09-12 • via Nuitee
M
Michael Steinborn • solo_traveller • de
10
2026-09-10 • via Nuitee
A
Anna • solo_traveller • de
3
2026-09-09 • via Nuitee
M
MASEL • solo_traveller • sa
1
2026-09-08 • via Nuitee
A
Ana • solo_traveller • at
7
2026-09-08 • via Nuitee
G
Guy • couple • gb
7
2026-09-07 • via Nuitee
N
Norbert • couple • ch
10
2026-09-07 • via Nuitee
O
Ozer • solo_traveller • us
7
Cons:

Parking 30 eur / night

2026-09-06 • via Nuitee
A
Andreas • couple • de
9
2026-09-06 • via Nuitee