Crowne Plaza Frankfurt Congress Hotel by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7.4 (3729 reviews)
Lyoner Strasse 44 -48 , Frankfurt/Main , de
+49 69 66330

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Friendly staff
Good breakfast
Convenient location
Cons:
Cleanliness issues
High parking fees
Room maintenance needs attention

Categories

Cleanliness
6.36
Multiple mentions of cleanliness issues, including dirty windows and unrenovated rooms.
Service
7.83
Mixed feelings; some staff were noted as friendly, but there were instances of unprofessionalism.
Location
8.87
Location praised for its proximity to attractions and transportation.
Room Quality
6.82
Rooms were mentioned as needing updates, with some complaints about smells and maintenance.
Amenities
7.35
Amenities like breakfast and parking were discussed, with some positive and negative feedback.
Value for Money
6.31
Several complaints about pricing and extra costs, perceived as high for the offerings.
Food and Beverage
8.36
Breakfast was highlighted positively, with good variety noted.
Overall Experience
7.33
Generally favorable but with significant concerns affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 11:35

Property Description

Luxurious Accommodations
The Crowne Plaza Frankfurt Congress Hotel offers air-conditioned rooms and suites with soundproofed windows, broadband internet, and telephone, ensuring a comfortable and peaceful stay.

Wellness and Dining
Indulge in relaxation at the sauna, steam room, and modern gym in the wellness area. Enjoy a culinary journey with German and international cuisine at the hotel restaurants, or unwind on the terrace overlooking the forest during summer.

Convenient Location
Located just 1 km from the Niederrad S-Bahn station, guests have easy access to explore the city, with trains reaching Frankfurt Central Station in just 5 minutes.

Experience luxury, comfort, and convenience at Crowne Plaza Frankfurt Congress Hotel. Book your stay now for an unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FRA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for € 0 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.4
Based on 3729 reviews
Cleanliness: 6.36
Service: 7.83
Location: 8.87
Room Quality: 6.82
Amenities: 7.35
Value for Money: 6.31
Food and Beverage: 8.36
Overall Experience: 7.33
P
Pierluigi • couple • it
8
Pros:

Camera silenziosa e pulita.

Cons:

Peccato che hanno tolto il frigorifero… soprattutto d’estate!

2026-07-25 • via Nuitee
A
Andreas • solo_traveller • de
7
2026-07-25 • via Nuitee
S
Sam • couple • nl
7
2026-07-24 • via Nuitee
K
Kesan • solo_traveller • fr
8
2026-07-23 • via Nuitee
D
Douglas • solo_traveller • ca
3
Stayed a few days and had reservation for 4 more days but booked elsewhere
Pros:

Price is good

Cons:

No safe no coffee machine dirty room and deck, no mini bar or fridge, lounge menu and service is bad. Bed was hard, bathroom heater broken,

2026-07-23 • via Nuitee
A
Adrian • solo_traveller • ro
2
2026-07-23 • via Nuitee
F
Florian Secim • solo_traveller • at
3
2026-07-23 • via Nuitee
A
Alexander • couple • de
8
2026-07-22 • via Nuitee
K
Katarzyna • solo_traveller • de
8
2026-07-22 • via Nuitee
H
Helmut • solo_traveller • de
8
2026-07-20 • via Nuitee
J
José Manuel • solo_traveller • br
10
2026-07-20 • via Nuitee
T
Thomas • couple • de
2
Frühstück gut Zimmer heruntergekommen und dreckig
Pros:

Gutes Frühstück

Cons:

Dreckige und heruntergekommene Zimmer, zugewiesenen erste Zimmer, Schimmel im Bad verrostete Türen, neues Zimmer erhalten, dieses war nur unwesentlich besser.

2026-07-20 • via Nuitee
U
Ursula • solo_traveller • de
8
Pros:

Die Lage zum Deutsche Bank Park ist prima
und die Zimmer sind ausreichend groß und gemütlich.
Parkplätze an der Straße gibt es mit etwas Glück auch.

2026-07-20 • via Nuitee
Y
Yuliia • solo_traveller • ua
10
2026-07-19 • via Nuitee
B
Britta • solo_traveller • de
10
2026-07-19 • via Nuitee
R
Rudi • solo_traveller • de
9
Pros:

Obwohl viel Betrieb an der Rezeption beim Einchecken lief alles gut ,das Personal hat gut gearbritet
Tolle Aussicht auf die Stadt.Gutes Frühstück.
Nicht weit zur Bushaltestelle. Kommen gern wieder

2026-07-18 • via Nuitee
R
Rüdiger • solo_traveller • de
9
Für meine Bedürfnisse gut bis sehr gut
Cons:

Händehandtuch war nicht sauber gewaschen ch

2026-07-17 • via Nuitee
T
Teklemichael Hailu • couple • de
2
2026-07-16 • via Nuitee
E
Evelin • extended_group • de
6
2026-07-16 • via Nuitee
A
Anke • solo_traveller • de
7
Pros:

-

Cons:

Die Sauberkeit entsprach nicht den Erwartungen. Auch nach einer entsprechenden Meldung an der Rezeption erfolgte keine zufriedenstellende Reinigung oder Behebung der Mängel.

2026-07-15 • via Nuitee