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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Garden
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Pets allowed
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Hiking
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Minimarket on site
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Wheelchair accessible
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Heated pool
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Electric vehicle charging station
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Vending machine - drinks
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Toilet with grab rails
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Vending machine - snacks
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Lower bathroom sink
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Higher level toilet
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Pool bar
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Outdoor furniture
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Sun loungers or beach chairs
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Coffee Shop on site
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Auditory guidance
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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24-hour security
Review Highlights
Categories
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Property Description
Resort-like Oasis with Convenient Location
Located just 5 minutes from Stanford University and Central Palo Alto, Sheraton Palo Alto Hotel offers a tranquil escape with its outdoor pool and lush gardens. The property's koi ponds, water fountains, and tropical plants create a serene atmosphere for guests to enjoy.
Luxurious Amenities and Dining Options
Indulge in comfort with guest rooms featuring modern amenities like a 42-inch flat-screen TV, plush robes, and deluxe bath products. The on-site dining options at the Poolside Grill and Cardinal Club Lounge offer a delightful culinary experience with a touch of Californian flair.
Convenience and Leisure Combined
Stay productive at the business center, stay active at the fitness center, or simply unwind by the pool. With easy access to attractions like California's Great American Amusement Park and Levi’s Stadium, Sheraton Palo Alto Hotel is the perfect choice for your next stay.
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
The valid credit card used to make the reservation will be required at the time of check in, and photo identification must match that card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Location
Guest Reviews
Nothing
The windows can‘t be opened, so the air inside the room is of poor quality. Cleaning was irregular, usually after 5 pm :((( my credit card was charged for services I never used. Won’t be recommending this hotel
Location of the hotel is good for those who go to Stanford University - a 25 minutes please walk through the park and you are there. Hotel has very good coffee stand with Starbuck coffee choices. It also has a decent pool but we did not used it.
We booked large room with balcony over the swimming pool area but we were told that they are not available and gave us 1st are room with patio instead. It was at the very far corner of the facility in very dark area. We really did not like it and never used the patio : it simply not appealing.
The customer service was great, allowing for late check out and onsite parking after check out. They were very helpful in all ways!
Room 1028 should not be a room - it is right on the corner of a major thoroughfare and across the hall from the fitness center. All conversations from the hallway came straight into the room.
Primero soy dueña de propiedad en Marriott por lo que en todos los hoteles me dan un upgrade de alguna forma, en este hotel al llegar no encontramos agua en el cuarto, los desayunos no fueron incluidos como en un lounge que siempre me dan y fueron tan pocos días pero el primero regresamos tarde y el cierto no lo habían hecho, para el valor que pagué me pareció incorrecto el servicio.
I was initially placed in room 2027 and it was barely suitable for occupancy. It was next to the elevators and every minute or two there was a very loud noise—like an angle grinder or rotary saw cutting through concrete—as the elevator machinery operated. I had great difficulty sleeping as a result. I asked the front desk to be moved to another room, and for my second night I was in a room (2015) that was much quieter and far more pleasant. The staff were uniformly friendly and helpful, and I have nothing but positive things to say about their work—but they also indicated that this is a known problem with 2027. Unless the elevator equipment is serviced to reduce the noise, renting out this room is inconsistent with Sheraton's brand image and professed values, and especially with its pricing.
Atendimento foi o diferencial.
Academia poderia ser maior pelo espaço que o hotel possui. Adorei o quiosque do Starbucks no hotel, embora atendente não estivesse muito entusiasmada.
Comfy room good staff!
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