Tru By Hilton San Antonio Lackland Sea World

Hotels
•
Tru by Hilton
8.7 (844 reviews)
9911 Ingram Road , San Antonio , US
+1 210-673-5525

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean and neat hotel
Great location
Good breakfast options
Cons:
Hard beds
Rude breakfast staff
Surprise parking fees

Categories

Cleanliness
8.68
The hotel was very clean and neat.
Service
8.95
The staff was nice, although there were complaints about some staff members being rude.
Location
9.19
Great location by Sea World.
Room Quality
8.14
The rooms were comfortable, but some had issues like hard beds.
Amenities
8.67
Nice lobby area, but some amenities like a microwave were missing.
Value for Money
8.13
Some extra charges like parking were unexpected.
Food and Beverage
8.88
Breakfast options were varied and well-received, with a standout homemade salsa.
Overall Experience
8.95
Overall, guests expressed satisfaction and would likely stay again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:21

Property Description

Modern Accommodations

Tru By Hilton San Antonio Lackland Sea World offers stylish and comfortable 3-star accommodations, each equipped with a desk, flat-screen TV, and free WiFi.

Convenient Amenities

Guests can enjoy a daily continental or buffet breakfast, stay active in the on-site fitness centre, and receive assistance from the 24-hour front desk staff for a seamless stay experience.

Nearby Attractions

Located just a short distance from popular attractions such as SeaWorld San Antonio, the Henry B Gonzalez Convention Center, and the River Walk, this hotel provides easy access to the best of San Antonio.

Book your stay at Tru By Hilton San Antonio Lackland Sea World for a delightful and convenient hotel experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.7
Based on 844 reviews
Cleanliness: 8.68
Service: 8.95
Location: 9.19
Room Quality: 8.14
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 8.88
Overall Experience: 8.95
D
DeAngelo • solo_traveller • us
8
2026-09-19 • via Nuitee
R
Robyn • couple • us
4
2026-09-19 • via Nuitee
V
Vincent • couple • us
6
I would hesitate to choose it again.
Pros:

Breakfast had many choices. There was enough seating for patrons.

Cons:

The lady that checked us in was unfriendly. Hair on the shower wall before it was used. Shower pan was dingy. I went to park at 10:30 and waited for someone to pull out so we could park. There were several cars circling.

2026-09-11 • via Nuitee
I
Ikromi • solo_traveller • us
1
2026-09-06 • via Nuitee
I
Isabel • family_with_children • us
9
2026-09-02 • via Nuitee
J
John • couple • us
9
It was great
Pros:

The location was great and the breakfast was delicious

Cons:

The bed was a little hard and the water was very weak

2026-08-31 • via Nuitee
J
Jose • couple • us
9
2026-08-24 • via Nuitee
K
Khalil • solo_traveller • us
10
2026-08-17 • via Nuitee
M
Mayra • family_with_children • us
10
2026-08-14 • via Nuitee
D
Daniel • couple • us
9
Pros:

Love that the rooms are very cold!!

2026-08-13 • via Nuitee
S
Sammy • couple • us
10
5 of 5 stars. Will definitely come back.
Pros:

Everything was simple enough to my satisfaction.

Cons:

There was a parked car outside that screams it’s alarm at 4:00 am that lasted for at least 20 minutes.
I know it’s the owner’s responsibility but it woke us up and ruined the night’s sleep. Maybe..a reminder from the staff to inform guests about this issue to prevent it from happening again.

2026-08-11 • via Nuitee
T
Tonya • extended_group • us
10
Cons:

Better pillows are needed!

2026-08-11 • via Nuitee
G
Gail • solo_traveller • us
9
Short stay, but very comfortable, would return.
Pros:

Good location. Easy to get to. Easy freeway access. Breakfast on Both sides of the lobby was a winner! The ladies responsible for the breakfast were so nice.
Sara the front seat agent was wonderful. Responsive and helpful. Actually all the front staff were great.
The indoor pool was nice and warm and clean.
The room was clean and comfortable.

Cons:

Parking on a busy night was a bit dicey. However I did not have any issues using my handicap pass.
This property was booked to be paid at check in. However they charged my card ahead of time, and this caused some issues for me. They reversed it at check in , but it was still a problem.
The AC in my first room did not work and I was moved to another room.

2026-08-10 • via Nuitee
L
Leslie • couple • us
4
Stay if quick stop not for vacation
Pros:

It was close by to many tourist destinations

Cons:

Bed so uncomfortable, staff was rude, never got my deposit back from two rooms.

2026-08-09 • via Nuitee
M
Maura • family_with_children • us
10
Pros:

Todo estuvo excelente

Cons:

Nada,todo estuvo bien

2026-08-09 • via Nuitee
L
Leslie • solo_traveller • us
3
2026-08-09 • via Nuitee
T
Tamika • family_with_children • us
10
Nice property, areas to just chill, up to date work out room, clean indoor pool, and great breakfast!!!
Pros:

The staff was so helpful, especially John who helped me with the washing machine. I loved the breakfast options, and the fact we could wash our clothes prior to leaving.

Cons:

This has nothing to do with the hotel, but in order to get back to the highway you have to drive past the hotel and make a U-turn. I never could make that turn without backing up.🤦🏽‍♀️

2026-08-07 • via Nuitee
M
Madelyn • solo_traveller • us
8
Comfortable and peaceful
Pros:

I liked how it was close by a lot of places.

Cons:

Nothing I can think about my stay was nice.

2026-08-06 • via Nuitee
T
Taresa • family_with_children • us
10
2026-08-04 • via Nuitee
G
Guadalupe • solo_traveller • us
10
2026-08-04 • via Nuitee