Tru By Hilton San Antonio Lackland Sea World

Hotels
•
Tru by Hilton
8.7 (792 reviews)
9911 Ingram Road , San Antonio , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Express check-in/check-out
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean and neat hotel
Great location
Good breakfast options
Cons:
Hard beds
Rude breakfast staff
Surprise parking fees

Categories

Cleanliness
8.68
The hotel was very clean and neat.
Service
8.95
The staff was nice, although there were complaints about some staff members being rude.
Location
9.19
Great location by Sea World.
Room Quality
8.14
The rooms were comfortable, but some had issues like hard beds.
Amenities
8.67
Nice lobby area, but some amenities like a microwave were missing.
Value for Money
8.13
Some extra charges like parking were unexpected.
Food and Beverage
8.88
Breakfast options were varied and well-received, with a standout homemade salsa.
Overall Experience
8.95
Overall, guests expressed satisfaction and would likely stay again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:21

Property Description

Modern Accommodations

Tru By Hilton San Antonio Lackland Sea World offers stylish and comfortable 3-star accommodations, each equipped with a desk, flat-screen TV, and free WiFi.

Convenient Amenities

Guests can enjoy a daily continental or buffet breakfast, stay active in the on-site fitness centre, and receive assistance from the 24-hour front desk staff for a seamless stay experience.

Nearby Attractions

Located just a short distance from popular attractions such as SeaWorld San Antonio, the Henry B Gonzalez Convention Center, and the River Walk, this hotel provides easy access to the best of San Antonio.

Book your stay at Tru By Hilton San Antonio Lackland Sea World for a delightful and convenient hotel experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 792 reviews
Cleanliness: 8.68
Service: 8.95
Location: 9.19
Room Quality: 8.14
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 8.88
Overall Experience: 8.95
B
Beatrice • family_with_children • us
10
2026-05-23 • via Nuitee
T
Tiffany • couple • us
7
Stay was good close to Seaworld
Pros:

Breakfast

Cons:

Bathroom wasn’t super clean

2026-05-18 • via Nuitee
M
Miguel • solo_traveller • co
8
2026-05-13 • via Nuitee
V
vilnet • family_with_children • ae
5
Good location, but that's about all
Pros:

The breakfast was decent and filling. You get the basics (cereal, breads, etc.). The location was convenient and close to the highway.

Cons:

When I did my search I wanted a property with free parking. They came up under that search so that's why we booked with them. However, they charge daily for parking but try to get around it by calling it something else like some type of security fee or something which is duplicitous. Like, you either charge for parking or you don't. Don't call it something else and say there's free parking. The bathroom wad not clean. The tub and toilet were dirty, there was hair in the bed, and the tubes you use to squeeze out the soap/shampoo in the shower have never been cleaned. What even prompted me to lift the tube and check the dispenser area was because I saw gunk on the edge/rim of the bottle.

2026-05-11 • via Nuitee
O
Omar • extended_group • us
1
2026-05-11 • via Nuitee
A
ABDUL-HAMID • solo_traveller • us
10
Cons:

I didn't know i had to pay for parking each day

2026-05-09 • via Nuitee
R
Rosa • family_with_children • us
8
It was a good experience.
Pros:

Breakfast was good. I loved the lobby space.

Cons:

My shower was only releasing small amounts of water.

2026-05-09 • via Nuitee
M
Mariela • solo_traveller • us
5
2026-05-05 • via Nuitee
A
Amador • solo_traveller • us
7
Pros:

Friendliness of the staff, clean room and night lighting in the parking lot.

Cons:

No coffee pot in the room and no bars of soap in the bathroom.

2026-05-04 • via Nuitee
S
Sarahi • solo_traveller • us
10
2026-05-02 • via Nuitee
B
Brenda • couple • us
9
2026-04-30 • via Nuitee
S
Spencer • couple • us
10
2026-04-30 • via Nuitee
L
Luz • solo_traveller • us
10
Pros:

Very clean

Cons:

Nothing

2026-04-28 • via Nuitee
H
HOPE • solo_traveller • us
6
Pros:

It was clean and staff was very pleasant and friendly.

Cons:

The bed and pillows were uncomfortable.

2026-04-28 • via Nuitee
M
Martin • family_with_children • us
10
2026-04-27 • via Nuitee
B
Brenda • family_with_children • us
10
2026-04-27 • via Nuitee
• family_with_children • us
8
2026-04-24 • via Nuitee
T
Tamra • solo_traveller • us
10
2026-04-20 • via Nuitee
T
Tea • solo_traveller • us
10
2026-04-17 • via Nuitee
J
Juan Carlos • couple • us
1
2026-04-14 • via Nuitee