Home2 Suites By Hilton Rochester Greece

Fantastic rooms. Very spacious.

Room had a large fridge, well-equipped kitchenette with sink, and the ability to request an electric hot plate. Lots of desk style space to put things, a desk and office chair, a sitting area with a sofa(? Pullout) separating it from the sleeping area with a curtain. The curtain also shielded the sleeping space from the lights in the sitting and the bathroom area.
Lobby had self-serve apples, hot water, coffee, and tea available throughout the day, a welcome bag with water bottles for the guests.

Breakfast was good, but not enough gluten free or fruit options. Also, the dining area was really nice! The location was great.

Never got to eat breakfast because I didn't get to stay there. You took my money but I didn't stay. I stayed across the street and it was very decent. If you hadn't taken my money, I would have come to you

Clean, comfortable room in great condition, very friendly staff.

This wasn’t the hotel’s fault, but Saturday night there were several rooms running up and down the halls, slamming and banging on doors and screaming until almost midnight. I called the front desk at 10pm and they were very understanding and sent someone up to ask the group to quiet down. I had to call again at 11 because they hadn’t stopped yet and staff was again very helpful and sent someone up which seemed to have solved the issue.

On Sunday I set my diaper bag down and accidentally left it when I checked out. I called the staff and explained what happened and they were very friendly and put the bag behind the desk until I could come back to pick it up.

Clean room, comfortable bed, good shower pressure. Breakfast options were great.

The room was clean and loved the shower.

The pool was nice

Good location right off the highway, just a few minutes away from local amenities. This is a new looking facility with HOT water, great water pressure, and simple but modern rooms. Rooms included dishwasher, plates, silverware, bowls, microwave and large refrigerator. Exercise room was well appointed for a hotel of this size with a bike, elliptical, 2 treadmills, free weights up to 70 lb, a bench, yoga mats, kettle bells. Pool was simple but the area was clean and there was ample seating.

There is room for improvement in the area of service. On our stay towels were missing from exercise room and pool and had to be requested at front desk. Restroom near the pool was dirty and had a trash can overflowing with paper towels. Upon checkout, there was nobody at the front desk. I waited around about 5 minutes since I had few questions. Made a cup of coffee. A maintenance guy and a breakfast worker were in the back swearing and arguing about schedules or something so I just left my key cards on the desk and left.

Biggest disappointment was the 'free' breakfast. A promotional poster in the elevator promised custom crafted sandwiches with cage free eggs, small batch made yogurt, all natural cheeses, etc. I thought for a minute I messed up and this premium breakfast was not included with my stay. Turns out the breakfast was included and there were premium ingredients, but they were first come first served and then cold or not refilled. In 2 mornings of breakfast, there were never any glasses for juices, ran out of butter and had to ask. Ran out of bagels and muffins both days. Ran out of wheat bread one day. No spray for the waffle iron, so one of the 2 left a gross burnt black residue on the waffles. Before they ran out, the cheese was a much better quality than I normally expect, they had a chicken sausage and a pork sausage option, and they had a fun chipotle maple syrup. However, the hot foods were not kept warm in their cabinet. It appeared they had just one breakfast attendant and he was not around the front much. If breakfast is listed as 6 to 10 am, I don't expect them to be running out of items at 7:30!

Overall, this is a good place to stay for a night or even longer, but be warned that if they don't get the breakfast service dialed in then you might be better off planning on another option.

It was very close to my destination.

Location and Staff.