The Westin Cleveland Downtown

Hotels
•
Westin
8.4 (982 reviews)
777 Saint Clair Avenue NE , Cleveland , US
+1 216-771-7700

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Poor cleanliness
High food prices
Amenities lacking

Categories

Cleanliness
7.7
The room was very dusty. The pillows were not clean. Felt generally unclean with multiple cleanliness issues mentioned.
Service
9.4
The staff was friendly and accommodating, with a quick check-in process.
Location
9.7
Centrally located and walkable to many attractions, which received positive remarks.
Room Quality
8.2
The room was run down and not up to expected standards for a Westin.
Amenities
7.7
Many amenities were either not included or lacking in quality, such as the lack of complimentary breakfast.
Value for Money
8.7
Perceived as overpriced, especially given the state of the room and amenities.
Food and Beverage
6.7
Negative feedback on the food quality, especially for breakfast, indicating poor value.
Overall Experience
9.1
Mixed feelings overall, with some positives overshadowed by several issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:57

Property Description

Luxurious Accommodations
Indulge in comfort at The Westin Cleveland Downtown with stylish rooms featuring modern amenities like flat-screen TVs and plush bedding.

Convenient Facilities
Stay productive with access to a business center, fitness center, and banquet facilities. Enjoy the convenience of on-site shops, valet parking, and laundry services.

Prime Location
Explore Cleveland easily with top attractions just minutes away. Whether attending an event at the nearby Rocket Mortgage FieldHouse or visiting the Huntington Convention Center, this hotel is the perfect choice.

Experience luxury and convenience at The Westin Cleveland Downtown. Book now for an unforgettable stay.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Location

Guest Reviews

8.4
Based on 982 reviews
Cleanliness: 7.7
Service: 9.4
Location: 9.7
Room Quality: 8.2
Amenities: 7.7
Value for Money: 8.7
Food and Beverage: 6.7
Overall Experience: 9.1
M
Marsela • couple • us
10
Great for a weekend trip
Pros:

Great location

Cons:

Nothing

2026-10-31 • via Nuitee
M
Mary • couple • us
10
2026-10-30 • via Nuitee
M
Marciano • family_with_children • ph
5
Never again
Cons:

No water for 12 hours. When it came back on, the water was scorching hot. Couldnt turn the water heater off!

2026-10-28 • via Nuitee
A
Austria • couple • us
10
2026-10-26 • via Nuitee
L
Lindsay • couple • us
10
Good price compared to others online.
Pros:

Easy check in, room was clean, close to Browns stadium.

2026-10-25 • via Nuitee
G
Giovanni • couple • it
5
No more there
Cons:

Parking was not included. Difficult and dangerous to park in the public parking next to the hotel.
Shower did not work properly (no cold water).
Breakfast was not possible

2026-10-16 • via Nuitee
M
Mark • solo_traveller • us
8
Enjoyable
Pros:

Location

Cons:

Girl’s attitude at check in

2026-10-13 • via Nuitee
K
Kate • solo_traveller • us
7
It was fine
Pros:

Not applicable

Cons:

No coffee available at the hotel market store & I was told I was unable to get or purchase a cup of coffee in the restaurant because I am not a member, awful.

2026-10-12 • via Nuitee
G
Greg • couple • us
10
Was there for the Indians
2026-10-12 • via Nuitee
J
Jaclyn • couple • us
10
2026-10-10 • via Nuitee
K
Karla • couple • us
10
Muy bueno
Pros:

Ubicación y limpieza

Cons:

Todo me gustó

2026-10-08 • via Nuitee
L
Laurie • couple • us
8
Pros:

The Bed ! Beyond Comfort, the worker that greets you when you come off the elevator! Good Morning Superstars ! Love it !!!

Cons:

The valet fee! And early check in fee !

2026-10-07 • via Nuitee
M
Margaret • couple • us
10
Would book again if the location of my event are nearby
Pros:

Felt like a five star hotel clean and accessible and friendly staff

2026-10-07 • via Nuitee
M
Miranda • solo_traveller • us
4
It was clean, however I didn’t like the downgrade with no explanation. I’ve stayed at Westin Tampa and that was a much b
Pros:

It was clean and there was an amazing man possibly a doorman who was so positive!

Cons:

I booked a room with a king bed and water view and was downgraded. And def not a water view.

2026-10-07 • via Nuitee
A
Andrew • couple • us
10
2026-09-13 • via Nuitee
G
Gary • couple • us
6
Pros:

Good location

Cons:

Small bathroom- very expensive parking.
Not good value for money

2026-09-07 • via Nuitee
S
Shuzz • solo_traveller • us
8
Soso but great location
Pros:

Like the location. Walking distance to a lot of downtown thin6

Cons:

Didn't like a the hair on the bed. Trash under the bed and behind the dresser. For the price the room needs a microwave.

2026-09-03 • via Nuitee
T
Tamiko • couple • us
7
2026-09-02 • via Nuitee
D
Dan • couple • us
6
Expected more from Westin when it came to training and in-hotel lobby features
Pros:

It felt very institutional. Not warm at all.

Cons:

The personnel just seemed to be very indifferent

2026-09-01 • via Nuitee
B
Brandon • couple • us
1
Horrible since they took $300 from me right before I have to pay rent.
Pros:

Nice hotel

Cons:

That the attendance at the desk was extremely rude and charged me and extra $298 for my room when I prepaid $233 already. I called the property and customer service and they are just blaming each other with legitimate resolution.

2026-08-31 • via Nuitee