The Westin Cleveland Downtown - NEWLY RENOVATED

Hotels
•
Westin
8.4 (934 reviews)
777 Saint Clair Avenue NE , Cleveland , us
+1 216-771-7700

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Poor cleanliness
High food prices
Amenities lacking

Categories

Cleanliness
7.7
The room was very dusty. The pillows were not clean. Felt generally unclean with multiple cleanliness issues mentioned.
Service
9.4
The staff was friendly and accommodating, with a quick check-in process.
Location
9.7
Centrally located and walkable to many attractions, which received positive remarks.
Room Quality
8.2
The room was run down and not up to expected standards for a Westin.
Amenities
7.7
Many amenities were either not included or lacking in quality, such as the lack of complimentary breakfast.
Value for Money
8.7
Perceived as overpriced, especially given the state of the room and amenities.
Food and Beverage
6.7
Negative feedback on the food quality, especially for breakfast, indicating poor value.
Overall Experience
9.1
Mixed feelings overall, with some positives overshadowed by several issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:57

Property Description

Luxurious Accommodations
Indulge in comfort at The Westin Cleveland Downtown with stylish rooms featuring modern amenities like flat-screen TVs and plush bedding.

Convenient Facilities
Stay productive with access to a business center, fitness center, and banquet facilities. Enjoy the convenience of on-site shops, valet parking, and laundry services.

Prime Location
Explore Cleveland easily with top attractions just minutes away. Whether attending an event at the nearby Rocket Mortgage FieldHouse or visiting the Huntington Convention Center, this hotel is the perfect choice.

Experience luxury and convenience at The Westin Cleveland Downtown. Book now for an unforgettable stay.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 49 per day.

Location

Guest Reviews

8.4
Based on 934 reviews
Cleanliness: 7.7
Service: 9.4
Location: 9.7
Room Quality: 8.2
Amenities: 7.7
Value for Money: 8.7
Food and Beverage: 6.7
Overall Experience: 9.1
F
FlyboyNYC123 • Couples • Brooklyn, New York
2
Worst hotel on the planet.
Pros:

We arrived at 2pm and were told the room was not ready. No problem, check in is at 4pm. We had a wedding to be at 6pm and the hotel has a good location. When we returned at 4pm, the room was ready, but, oh, by the way, the plumbing will be shut down tonight. No toothbrushing, no showering, no toilet. But, hey, they were willing to waive the cancelation fee. What a joke. This place is not a real hotel.

2026-07-25 • via Tripadvisor
W
Wanda • couple • us
8
Very comfortable, we may return!
Pros:

Very clean, beds were comfortable, was able to WNBA on our prime account.

Cons:

Parking garage entry was a bit confusing, but was grateful it was attached to the hotel!

2026-07-25 • via Nuitee
R
Raveen • family_with_children • us
7
It had potential to be great but my expectations were higher than my experience
Pros:

Location was great

Cons:

The way staff greeted me, they didn’t go over the amenities/time for breakfast, etc. They only provided me with my key, they didn’t tell me what room I was in nor the level I was on.

2026-07-25 • via Nuitee
H
Henson • couple • us
9
Great value; I would recommend to this hotel to those visiting Cleveland
Pros:

The property was updated, modern and clean. Additionally, the the staff is friendly and helpful, and the rooms are large and spacious.

2026-07-24 • via Nuitee
R
Rachel • extended_group • us
10
2026-07-23 • via Nuitee
A
Alyssa • couple • us
10
2026-07-23 • via Nuitee
S
Schwanekamp • solo_traveller • us
10
Pros:

Location was in a perfect spot. All staff was very friendly. The bellman Cam was very friendly and entertaining

Cons:

Everything was perfect

2026-07-21 • via Nuitee
R
Ricardo • couple • us
7
2026-07-21 • via Nuitee
D
Darrell • couple • ca
10
2026-07-20 • via Nuitee
J
jubepe • Couples
2
Do not stay here!
Pros:

As a loyal Marriott Bonvoy member, I was extremely disappointed by my experience at this Westin.

From the moment we checked in, the customer service fell far below what I’ve come to expect from the Marriott brand. The front desk agent was incredibly rude and dismissive, and when I spoke with the front desk manager about our concerns, she seemed completely uninterested in what I had to say.

The biggest issue was our room. It smelled heavily of cigarette smoke, despite being a non-smoking room. The odor was so overwhelming that neither of us could sleep well, and we ended up leaving at 7:30 a.m. simply because we couldn’t tolerate the smell any longer.

As someone who chooses Marriott properties because of the consistency and quality they typically provide, this stay was a huge disappointment. I hope management takes guest concerns more seriously and addresses both the customer service issues and the condition of the rooms so future guests don’t have the same experience

2026-07-19 • via Tripadvisor
R
Rivera • couple • us
10
2026-07-18 • via Nuitee
J
Jimmie • couple • us
7
2026-07-18 • via Nuitee
R
Ram • couple • us
8
It seemed to be secure, comfortable, and for the most part quiet.
Pros:

I liked the professionalism of the staff, I liked the cleanliness of the room , and I liked the decor of the building.

2026-07-18 • via Nuitee
D
Diane • couple • us
10
Fantastic:)
Pros:

Location was great. Room was decent. The staff was exceptional! From the doorman greeting everyone individually to the check in ladies who were warm and welcoming. Everyone was so accommodating.I would definitely come back:)

Cons:

The hall carpet needs to be replaced. Old and worn.

2026-07-17 • via Nuitee
M
Melissa • couple • us
8
Pros:

bed was comfy. room was very clean. view was nice!

Cons:

would have appreciated knowing the parking situation upfront.

2026-07-17 • via Nuitee
M
Michael • solo_traveller • us
10
2026-07-17 • via Nuitee
A
AMS5048 • Business • Plymouth, Massachusetts
10
Great location. Cameron keeps everyone smiling.
Pros:

Great location. Friendly staff. Updated rooms. Cameron at the bell desk sets a positive mood for everyone and keeps all smiling. Come

2026-07-16 • via Tripadvisor
F
Federica • family_with_children • it
7
2026-07-14 • via Nuitee
W
Wall • solo_traveller • us
10
Pros:

Everything!

Cons:

Nothing!

2026-07-14 • via Nuitee
J
Julie • couple • us
10
2026-07-12 • via Nuitee