The Westin Cleveland Downtown

Hotels
•
Westin
8.4 (922 reviews)
777 Saint Clair Avenue NE , Cleveland , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Poor cleanliness
High food prices
Amenities lacking

Categories

Cleanliness
7.7
The room was very dusty. The pillows were not clean. Felt generally unclean with multiple cleanliness issues mentioned.
Service
9.4
The staff was friendly and accommodating, with a quick check-in process.
Location
9.7
Centrally located and walkable to many attractions, which received positive remarks.
Room Quality
8.2
The room was run down and not up to expected standards for a Westin.
Amenities
7.7
Many amenities were either not included or lacking in quality, such as the lack of complimentary breakfast.
Value for Money
8.7
Perceived as overpriced, especially given the state of the room and amenities.
Food and Beverage
6.7
Negative feedback on the food quality, especially for breakfast, indicating poor value.
Overall Experience
9.1
Mixed feelings overall, with some positives overshadowed by several issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:57

Property Description

Luxurious Accommodations
Indulge in comfort at The Westin Cleveland Downtown with stylish rooms featuring modern amenities like flat-screen TVs and plush bedding.

Convenient Facilities
Stay productive with access to a business center, fitness center, and banquet facilities. Enjoy the convenience of on-site shops, valet parking, and laundry services.

Prime Location
Explore Cleveland easily with top attractions just minutes away. Whether attending an event at the nearby Rocket Mortgage FieldHouse or visiting the Huntington Convention Center, this hotel is the perfect choice.

Experience luxury and convenience at The Westin Cleveland Downtown. Book now for an unforgettable stay.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 49 per day.

Location

Guest Reviews

8.4
Based on 922 reviews
Cleanliness: 7.7
Service: 9.4
Location: 9.7
Room Quality: 8.2
Amenities: 7.7
Value for Money: 8.7
Food and Beverage: 6.7
Overall Experience: 9.1
V
Vincent • solo_traveller • us
8
Great staff and location but poor room placement.
Pros:

Excellent staff - attentive, accommodating, fast.

Cons:

Noisy room. I was next to the elevator gears/pulleys and could hear them all night. I got very little sleep before running the marathon the next morning.

2026-06-13 • via Nuitee
J
Jack • solo_traveller • us
9
2026-06-12 • via Nuitee
I
ISAIAH • couple • us
10
2026-06-04 • via Nuitee
E
Eric • couple • us
10
2026-06-03 • via Nuitee
D
Daniel • couple • ca
10
The best.
Pros:

The staff is the best I’ve ever seen.

Cons:

Clean and welcoming.

2026-05-31 • via Nuitee
S
S3594QCkathyk • Couples • Canada
10
Great hotel!
Pros:

Location is excellent but what really stands out for me, is how incredibly nice all of the staff are. Everyone we came across had such great energy, it was so refreshing to see such a positive vibe with staff.

2026-05-30 • via Tripadvisor
H
Hamawand • couple • us
7
2026-05-30 • via Nuitee
L
Lofstedt • couple • us
9
2026-05-27 • via Nuitee
5
555kayp • Family
2
Oh so much noise kids 4 or 5 running up and down the halls
Pros:

The most noise I could have ever imagined. Kids screaming running up and down the halls. I absolutely cannot believe it.my first bad review ever.
Air is such (programmed) that I cannot leave fan on high.
Maybe my worst experience ever.oh and knocking on the walls all night.
Yelling screaming

2026-05-26 • via Tripadvisor
L
Lesly Michel • couple • ca
5
2026-05-21 • via Nuitee
G
GypsygirlPenfield • Business • Nankin, Ohio
8
Slept well in that bed. A few minor negatives though.
Pros:

Can't beat the heavenly bed and pillows at the Westin. It is an older building but they have tried to revamp it a little I think. Bathroom was nice and clean. Carpets could use a cleaning. Would love darker curtains on the windows. My one complaint is that the little bottle of lotion in the bathroom was open and looked half used. Also, no comfy white Westin robe in this room. Or makeup towel. I'm comparing to the Westin in Sarasota I guess. Was a little noisy downtown but that is to be expected. Bring earplugs.

2026-05-18 • via Tripadvisor
A
Andrii • couple • us
10
2026-05-05 • via Nuitee
K
katkyman • Business • Milan, Lombardy
2
Don’t stay here. Sorry and Rude.
Pros:

I live in hotels for my business so I have some reference and not too high expectations as to what to expect in a hotel. This place is a very bad choice. Not only are the rooms not clean, the late night staff is rude, rude, rude. The last thing you need at the end of a long day is a front desk manager that hangs up on you because you want a box of tissue. A person who is unwilling to let you get a box of tissue out of one of the many empty rooms.

2026-05-04 • via Tripadvisor
E
Emanuel • couple • us
6
I will choose a different hotel on my next stay.
Pros:

It’s a convenient downtown location. Valet parking was a nice addition. Staff let us check in early and check out late.

Cons:

Loud construction was going on. They don’t require key cards to access the floors. A stranger off the streets tried to follow my wife off the elevator. There was no microwave available for guests to use on their own. There were no glasses or cups in the bathroom.

2026-05-04 • via Nuitee
A
Alexander • couple • us
8
2026-05-01 • via Nuitee
R
Rayan • solo_traveller • ch
8
2026-04-29 • via Nuitee
S
sylvial465 • Friends getaway • New York City, New York
8
Great Location
Pros:

The location was very good. Very convenient to the public transportation from bus to RTA and it's about 30 min ride to the airport. You'll have to walk about 4-5 min to get other food options. They are currently under renovation, but it will not disrupt or disturb your stay. Truly the heart of downtown and walk about to a lot of the major sites such as the Rock and Roll Hall of Fame.

I got a double standard queen size room, and it was very roomy. The bathroom is sliding doors that did not have a lock on it. I got the side view of the tower center right by jack casino.

The cost of the hotel was great for its size and location, but room does need a little upgrade. The bathroom was really clean. I did find a spot on one of the sheet's which I had to cover. There is a safe in the room and a nice size fridge.

Front desk was quick and I was able to also get complimentary check out time at a later time. You'll need to re-card to access your room if you extend your time slot and leave your room.

2026-04-27 • via Tripadvisor
A
Amy • couple • us
8
Cons:

Nice people. Not the best food

2026-04-25 • via Nuitee
G
George • solo_traveller • us
10
Pros:

I loved the updated rooms, and the staff was amazing!!

Cons:

The parking garage needs a HUGE update. It is very dingy and looks like a bad horror film. Lol. Maybe not that bad, but yeah.

2026-04-19 • via Nuitee
A
Arthur • solo_traveller • us
8
2026-04-19 • via Nuitee