The Westin Cleveland Downtown

Hotels
•
Westin
8.4 (982 reviews)
777 Saint Clair Avenue NE , Cleveland , US
+1 216-771-7700

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Poor cleanliness
High food prices
Amenities lacking

Categories

Cleanliness
7.7
The room was very dusty. The pillows were not clean. Felt generally unclean with multiple cleanliness issues mentioned.
Service
9.4
The staff was friendly and accommodating, with a quick check-in process.
Location
9.7
Centrally located and walkable to many attractions, which received positive remarks.
Room Quality
8.2
The room was run down and not up to expected standards for a Westin.
Amenities
7.7
Many amenities were either not included or lacking in quality, such as the lack of complimentary breakfast.
Value for Money
8.7
Perceived as overpriced, especially given the state of the room and amenities.
Food and Beverage
6.7
Negative feedback on the food quality, especially for breakfast, indicating poor value.
Overall Experience
9.1
Mixed feelings overall, with some positives overshadowed by several issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:57

Property Description

Luxurious Accommodations
Indulge in comfort at The Westin Cleveland Downtown with stylish rooms featuring modern amenities like flat-screen TVs and plush bedding.

Convenient Facilities
Stay productive with access to a business center, fitness center, and banquet facilities. Enjoy the convenience of on-site shops, valet parking, and laundry services.

Prime Location
Explore Cleveland easily with top attractions just minutes away. Whether attending an event at the nearby Rocket Mortgage FieldHouse or visiting the Huntington Convention Center, this hotel is the perfect choice.

Experience luxury and convenience at The Westin Cleveland Downtown. Book now for an unforgettable stay.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Location

Guest Reviews

8.4
Based on 982 reviews
Cleanliness: 7.7
Service: 9.4
Location: 9.7
Room Quality: 8.2
Amenities: 7.7
Value for Money: 8.7
Food and Beverage: 6.7
Overall Experience: 9.1
G
Gary • couple • us
6
Pros:

Good location

Cons:

Small bathroom- very expensive parking.
Not good value for money

2026-09-07 • via Nuitee
S
Shuzz • solo_traveller • us
8
Soso but great location
Pros:

Like the location. Walking distance to a lot of downtown thin6

Cons:

Didn't like a the hair on the bed. Trash under the bed and behind the dresser. For the price the room needs a microwave.

2026-09-03 • via Nuitee
T
Tamiko • couple • us
7
2026-09-02 • via Nuitee
D
Dan • couple • us
6
Expected more from Westin when it came to training and in-hotel lobby features
Pros:

It felt very institutional. Not warm at all.

Cons:

The personnel just seemed to be very indifferent

2026-09-01 • via Nuitee
B
Brandon • couple • us
1
Horrible since they took $300 from me right before I have to pay rent.
Pros:

Nice hotel

Cons:

That the attendance at the desk was extremely rude and charged me and extra $298 for my room when I prepaid $233 already. I called the property and customer service and they are just blaming each other with legitimate resolution.

2026-08-31 • via Nuitee
S
Shawn Fugett • couple • us
6
Great location and views, but outdated amenities and service issues.
Pros:

I really liked the location of the hotel, especially its close proximity to the arena. Being within walking distance made attending events very convenient and eliminated the need to drive or worry about parking. I also enjoyed the views from the hotel. Being able to see both the arena and the water added a nice touch to the stay, especially in the evening. The convenient location and beautiful views were definitely the highlights of my experience.

Cons:

There were several issues that negatively impacted my stay. The hotel had system problems and was only able to activate one room key. The television did not work for the first hour after we arrived. More importantly, the hotel advertised a business center as an amenity, but there was no business center available. I had business that needed to be handled during my stay, and because this advertised amenity was unavailable, I had to postpone my work until after I left the hotel. The room also lacked a microwave, and the refrigerator was poorly positioned against the cabinet hinges, causing it to bang against them whenever it was opened. The charging options were also outdated, with no USB or USB-C ports available in the nightstands or other convenient fixtures. Overall, the room and amenities could use some updating, and advertised amenities should accurately reflect what is actually available to guests.

2026-08-30 • via Nuitee
L
Laura • family_with_children • us
8
2026-08-29 • via Nuitee
J
Jeffrey • solo_traveller • us
9
Great location
Pros:

Location was perfect.

Cons:

Food options were pricy. Parking g was very expensive, but, apparently, the norm for the location.

2026-08-21 • via Nuitee
G
Gracie • couple • us
9
2026-08-17 • via Nuitee
K
Kathleen • extended_group • us
4
2026-08-17 • via Nuitee
B
Brian • couple • us
8
2026-08-16 • via Nuitee
J
joseph • couple • us
10
Pros:

Room was comfortable and clean. Service was excellent, and you cannot beat the location. We walked to meals, the Hall of Fame, and Huntington Bank Park.

2026-08-16 • via Nuitee
L
Linda • couple • us
9
2026-08-15 • via Nuitee
P
Pamela • solo_traveller • us
8
Pros:

Bath tub was old did not use shower, room was comfortable

Cons:

Room service too expensive

2026-08-14 • via Nuitee
T
Theresa • couple • us
3
Not good!!
Pros:

Nothing special

Cons:

I didn’t like the fact that the hotel was VERY expensive! On top of that you also had to pay for parking which was extremely expensive! The rooms had no microwave we were from another state and things started to become very expensive. Staff wasn’t friendly at all! I would not recommend your hotel for future visits!

2026-08-13 • via Nuitee
H
Hannah • couple • us
10
We had a pleasant over night stay for a concert. Well lit and great location for downtown Cleveland.
Pros:

Everything was great!

Cons:

Not a thing.

2026-08-12 • via Nuitee
L
Lindsey • couple • us
10
Pros:

It was clean and the workers there were phenomenal

Cons:

What’s there not to like?

2026-08-12 • via Nuitee
C
Christopher • solo_traveller • us
9
2026-08-12 • via Nuitee
J
Jodi • solo_traveller • us
10
Pros:

Great location, lobby/lounge areas had tons of comfy seating to gather with friends, Mexican restaurant was delish

2026-08-11 • via Nuitee
P
Pressman • couple • us
10
2026-08-10 • via Nuitee