Home2 Suites by Hilton San Antonio Lackland SeaWorld

Hotels
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Home2 Suites by Hilton
9.1 (895 reviews)
9911 Ingram Road Bldg B , San Antonio , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean and tidy rooms
Cons:
Inconsistent cleanliness
Pool chlorine smell
Room maintenance issues

Categories

Cleanliness
8.1
Some reviews mentioned issues like a room smelling of insect pesticide and humidity problems.
Service
9.8
Overall positive comments regarding helpful staff and good service experience.
Location
9.6
Conveniently located near attractions, shopping, and restaurants as per several reviews.
Room Quality
8.6
Spacious rooms noted, but some complaints about comfort and maintenance issues.
Amenities
8.6
Amenities like cleanliness and breakfast were well-received, but some issues mentioned with the pool.
Value for Money
9.3
Strong value perception mentioned in several reviews, especially in relation to the breakfast.
Food and Beverage
9.1
Generally praised with specific compliments for breakfast; some requests for more variety.
Overall Experience
9.7
Many guests expressed they were very pleased with their stay, despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:15

Property Description

Modern Accommodations
Located just 7.5 km from SeaWorld San Antonio, Home2 Suites by Hilton San Antonio Lackland SeaWorld offers contemporary rooms equipped with all the essentials for a comfortable stay. Each room features a desk, flat-screen TV, private bathroom, and complimentary WiFi, ensuring guests have everything they need at their fingertips.

Convenient Amenities
This 3-star hotel boasts a fitness centre, indoor swimming pool, and billiards for guests to enjoy during their stay. With a 24-hour front desk, business centre, and free private parking, convenience is key at Home2 Suites. Additionally, guests can relax in the shared lounge or make use of the barbecue facilities for a delightful evening.

Nearby Attractions
Situated just 22 km from Ripleys Believe It Or Not Museum, this non-smoking property is also close to popular landmarks such as Henry B Gonzalez Convention Center and The Alamo. With San Antonio International Airport a mere 23 km away, guests can easily explore the best of the city during their visit.

To book your stay at Home2 Suites by Hilton San Antonio Lackland SeaWorld, reserve now for an unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.1
Based on 895 reviews
Cleanliness: 8.1
Service: 9.8
Location: 9.6
Room Quality: 8.6
Amenities: 8.6
Value for Money: 9.3
Food and Beverage: 9.1
Overall Experience: 9.7
B
Barbara • family_with_children • us
9
Everything OK
Pros:

Everything was OK

Cons:

Nothing

2026-05-13 • via Nuitee
B
Bonnie • extended_group • us
9
It was very convenient to the State Tennis Playoffs. Easy to access.
Pros:

Room was perfect, beds and pillows very comfortable. Breakfast was good.

Cons:

The A/C unit made a vibrating sound each time it ran. The water temp in the shower was great, but the shower head had a lot of clogged holes so the spray was minimal.

2026-05-09 • via Nuitee
A
Ashley • solo_traveller • us
8
Pros:

Very spacious for my family

2026-05-09 • via Nuitee
B
Brianna • couple • us
10
2026-05-04 • via Nuitee
B
Brianna • family_with_children • us
10
2026-05-04 • via Nuitee
E
Elizabeth • couple • us
10
Went for my kids soccer tournament and we loved this hotel very clean the staff was very helpful
Pros:

Very clean & the bed were very comfy

2026-04-30 • via Nuitee
F
Flor • solo_traveller • us
9
2026-04-21 • via Nuitee
R
Rachel • family_with_children • us
9
Pros:

Friendly staff

Cons:

Breakfast was not good, the egg was extremely watery, the sausage patties were burned and very dry.

2026-04-21 • via Nuitee
O
Otero • couple • us
8
Pros:

Moderno y bonito

Cons:

El baño tenia una costra negra

2026-04-19 • via Nuitee
H
Hortencia • couple • us
10
Clean and friendly environment, will highly stay again!
Pros:

It was very clean and our room was super spacious, breakfast was well served and the location was very conveniently close to the places we were visiting

2026-04-19 • via Nuitee
M
Muniz • solo_traveller • us
8
Pros:

Location

Cons:

Room smelled like a dog, and the extra to pay for parking and live security on site, only a camera and multiple vehicles broken into , thank God my vehicle was not vandalized

2026-04-16 • via Nuitee
C
Casey • extended_group • us
1
Pros:

This facility will not get mine or my family members business if we decide to finish our travels. They don’t answer there calls and never respond to messages. They have no heart and I have always thought people in Texas were nice.

2026-04-10 • via Nuitee
L
lorriew884 • Family
10
Fantastic Service
Pros:

The room and bed was comfortable, but Rosa made the experience unforgettable with her fabulous customer service and the delicious salsa!

2026-04-09 • via Tripadvisor
A
Alex • family_with_children • mx
10
Very good value
Pros:

All

Cons:

Parking fee

2026-04-08 • via Nuitee
G
Gonzalez • extended_group • mx
10
2026-04-06 • via Nuitee
M
Meghan • family_with_children • us
10
2026-04-06 • via Nuitee
2
299tarunm • Family
2
Extreme Disappointment – Zero Response from Management of Emails/Follow-up
Pros:

We recently completed a three‑day stay at this property with our family, and it was an extremely disappointing and frustrating experience, particularly when traveling with children.
At check‑in, the property looked promising and the front‑line staff were polite. Unfortunately, that was the only positive part of our stay. From day one, the experience quickly went downhill due to multiple unresolved maintenance issues and, even worse, complete silence from hotel management despite repeated follow‑ups.
Issues faced during our stay:

Garbage disposal not working – Reported immediately. An engineer arrived the next morning and informed us that the entire unit needed replacement. By then, half of our stay was already over, and no alternative solution was offered.
Dishwasher not working – It worked only on the first day and failed for the remaining two days. This became a serious inconvenience, especially since the sink was already unusable.
Hair dryer not working
Torn sofa – Clearly damaged furniture in the room.
Cracks in the walls – Visible and unacceptable for a property charging premium rates.

What makes this experience completely unacceptable is the absolute lack of response and accountability from management. Despite sending multiple emails and follow‑ups and attempting to reach out for acknowledgment or resolution, the hotel property manager , never responded—not even a courtesy acknowledgment. No call back. No email. Nothing.
This level of indifference after such a poor stay clearly shows that guest concerns are simply ignored once payment is taken. It reflects extremely poorly on the management and overall customer service standards of this property.
Bottom line:
This property may look appealing at first glance, but poor maintenance and a completely unresponsive management team ruin the experience. I would strongly NOT recommend this hotel, especially if you are traveling with family or kids. Save yourself the inconvenience, frustration, and disappointment—look elsewhere.

Please note, I do not need any credit back for my stay, instead i have expected an timely response/call back of being heard.

2026-04-05 • via Tripadvisor
E
Expedition580575 • Family
10
Family Weekend
Pros:

Rosa was amazing! She was attentive and friendly. We had a great experience. 100% Recommend!

2026-04-05 • via Tripadvisor
L
L8803XEjosea • Family
10
Great breakfast
Pros:

Rosa and Rueben hosted my family with a very delicious breakfast. Her green salsa is a must. Super friendly and very attentive to everyone.

2026-04-04 • via Tripadvisor
J
jenniferaH3269XO • Family
10
Breakfast
Pros:

Good service during breakfast. Rosa and Ruben were very attentive.

2026-04-04 • via Tripadvisor