Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great Location
Spacious Rooms
Cons:
Poor Service
Overpriced

Categories

Cleanliness
8.26
Concerns raised about cleanliness and management's attitude towards guest complaints.
Service
9.23
Mixed feedback; some staff were polite, but overall service quality was perceived as declining.
Location
10
Frequently praised for its great location.
Room Quality
9.77
Room quality is average; satisfactory but not exceptional.
Amenities
8.72
Amenities available but not deemed worth the high price.
Value for Money
7.25
Considered overpriced with better alternatives in the area.
Food and Beverage
8.71
Food was acceptable but not worth the price.
Overall Experience
9.26
Overall experience is mixed due to high costs and service quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:30

Property Description

Luxury and Convenience at Yokohama Bay Sheraton Hotel and Towers

Indulgent Amenities: Enjoy the indoor swimming pool, beauty salon, and free in-room Wi-Fi during your stay.

Dining Delights: Choose from 6 dining options and a bar, offering a variety of cuisines including Japanese Kaiseki and authentic Chinese dishes.

Prime Location: Just a minute's walk from JR Yokohama Train Station, with easy access to Haneda Airport, Yokohama Chinatown, and Minatomirai area.

Book your stay at Yokohama Bay Sheraton Hotel and Towers for a luxurious and memorable experience!

Important information:

Please contact the hotel directly for the timetable of the property's shuttle service to Haneda Airport.

Deposit Policy: The full amount of the reservation will be charged by 7 days before check-in.

Early check-in must be requested in advance, and is subject to availability. Additional charges may apply.

Guests under 20 years old cannot access the hotel's swimming pool.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HND

Location

Guest Reviews

8.9
Based on 361 reviews
Cleanliness: 8.26
Service: 9.23
Location: 10
Room Quality: 9.77
Amenities: 8.72
Value for Money: 7.25
Food and Beverage: 8.71
Overall Experience: 9.26
E
Earl • couple • us
9
I would recommend this hotel to anyone wanting good value for the money and a good experience.
Pros:

Hotel is part of Yokohama Station, so it's easy to catch the train to all areas of interest. The breakfast was very good with lots of options and mostly Japanese dishes (which we liked).

Cons:

Signs in the train station were hard to locate, but once found, took you to the hotel entrance. Just have to keep your eyes open and look all around for the signs and entrance from the busy station.

2026-10-31 • via Nuitee
M
Makiko • solo_traveller • us
9
2026-10-31 • via Nuitee
S
shinji • couple • jp
6
前回か前々回にも家族が不愉快な指摘を受けたようで…少し最近、嫌気がさしている。
Pros:

横浜滞在中は必ずシェラトンを利用させてもらっているが、横浜駅に近いし他の商業施設も近く、とても便利です。

Cons:

良くないって言う事ではないのだけれど、クラブ階の社員さんから余り言われたくないような指摘を家族が受けたらしく、ガッカリしている。

2026-10-23 • via Nuitee
S
shinji • family_with_children • jp
6
少しガッカリ
Pros:

横浜滞在中は必ずシェラトンを利用させてもらっているが、横浜駅に近いし他の商業施設も近く、とても便利です。

Cons:

孫が別室を利用しているが…エレベーターホールで、私に会えて嬉しくてはしゃいでしまったたらしく、子供だから仕方ないと思うのですが、スタッフさんは下階の宿泊者さんに迷惑だから、静かにしてほしい旨、伝えられたみたいです。
朝９時過ぎだったようだし、そんな夜中とか早朝とかでないので、私の私感としてはそこまでわざわざエレベーターホールまで来て、言わなくちゃダメだったのかと思っている。

2026-10-23 • via Nuitee
S
Soma • couple • jp
8
Pros:

清潔で格式ある雰囲気

Cons:

若干古さが目立つ

2026-10-21 • via Nuitee
C
Cristina • couple • au
4
Very disappointed. Regret booking at this hotel need to pay for usage of pool
Pros:

Location

Cons:

Breakfast very basic and not many choices
Higher rank staff not very approachable and helpful
Lower rank staff more friendly and helpful

2026-10-21 • via Nuitee
Y
yuichi • couple • jp
7
2026-10-20 • via Nuitee
Y
Yuma • couple • jp
9
2026-10-11 • via Nuitee
M
MIWA • couple • jp
4
2026-10-11 • via Nuitee
M
Mark de Jong NZ • solo_traveller • nz
10
2026-10-11 • via Nuitee
D
Dor • solo_traveller • il
10
2026-09-17 • via Nuitee
T
taji • couple • jp
9
有意義な時間を過ごした
Pros:

朝食が美味しかった

Cons:

特にない

2026-09-08 • via Nuitee
M
makiko • couple • jp
10
幸せでした☺️
Pros:

以前にも宿泊させて頂いてて、大満足だったので、今回も宿泊させて頂きました。
体調良くなくて、あまり食べれない日が続いていたのですが、朝食美味しく食べる事が出来て、嬉しかったです。
お部屋も大満足でした。

Cons:

無いです。

2026-09-07 • via Nuitee
P
Patrick • solo_traveller • th
8
2026-09-03 • via Nuitee
W
Wei-hsuan • extended_group • tw
9
2026-08-20 • via Nuitee
R
rdabca • Family • Red Deer, Alberta
8
One Night Before Cruise
Pros:

We enjoyed our one night at the Yokohama Bay Sheraton. Our room was spacious and we appreciated the third bed that was brought in that our room easily accommodated. The Executive Lounge on the second floor was lovely with nice evening snacks and good breakfast in the morning. We appreciated the convenient access to the train station and the extensive underground shopping mall with many interesting shops including the impressive Takashimaya Department store. The hotel is a short taxi ride to the Cruise Port.

2026-08-16 • via Tripadvisor
N
NUIKO • couple • jp
9
安心のブランド
Pros:

立地　アクセス

Cons:

特になし

2026-08-16 • via Nuitee
K
KOHNO • couple • jp
8
良かった。
Pros:

駅近いところ。

Cons:

特になし。

2026-08-13 • via Nuitee
N
NAOTAKE • solo_traveller • jp
9
◯
Pros:

利便性がよく朝食も良かった

Cons:

アメニティが中国製なのが嫌だった

2026-08-11 • via Nuitee
M
MIKA • family_with_children • jp
7
リラックスできた
Pros:

地方から行った為電車の乗り継ぎが分からなかったので、尋ねるとすごく丁寧に教えて頂きました。
ベッドがフカフカで良かった！

Cons:

YouTubeなどが見れない。
冷蔵庫の冷えが悪かった

2026-08-11 • via Nuitee