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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Garden
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Non-smoking throughout
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Private parking
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Outdoor pool
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Street parking
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Wheelchair accessible
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Kid meals
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Heated pool
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Electric vehicle charging station
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Vending machine - drinks
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Toilet with grab rails
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Vending machine - snacks
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Lower bathroom sink
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Outdoor furniture
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Wine/champagne
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Shallow end
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Face masks for guests available
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24-hour security
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodation and Stunning Views
Rydges Rotorua, nestled on the edge of the Redwoods forest, offers a picturesque setting overlooking the renowned Whakarewarewa Geothermal Reserve and Historical Village. The air-conditioned rooms boast modern design, cable TV, and complimentary movie channels.
Adventure Facilities and Family-Friendly Amenities
Guests can indulge in the year-round geothermally heated swimming pool with hot tubs and make use of the purpose-built mountain bike washing facility. Families will appreciate the free stay and dining for kids under 12, the Very Important Kids program, and the Play Zone equipped with various entertainment options.
Culinary Excellence and Dining Experience
Chapman’s Restaurant and Bar, an award-winning establishment, offers an exquisite dining experience with an à la carte menu and buffet featuring fresh local ingredients.
Book your stay at Rydges Rotorua now and create unforgettable memories amidst nature's beauty and luxury amenities.
* Please note that a 2% surcharge applies for payments made with credit card.
*Please note up to 2 children under 12 eat free when dining in Chapmans Restaurant with a paying adult and when ordering from the kids menu or buffet. You can request your preferred bedding configuration in the Special Requests Box at the time of booking.
* For group bookings of more than 10 rooms / guests, different policies and procedures may apply. For further information please contact the property in advance using the contact details found on the booking confirmation.
* If you need to put your travel plans on hold, you can relax knowing you're covered with fully flexible cancelation. For more information about flexible COVID cancelation and health & safety, please contact the Hotel directly to discuss or read our Terms of Use.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Location
The TV remote did not work properly and although a porter did attend 4 x times over 2 nights it was still not functioning properly.
Liked the cooked breakfast.
The crowd at breakfast and in the reception area.
Nothing
The money its not worth and not clean
Location
Still waiting on a refund for the two expensive coffees I paid for to be delivered for breakfast but which did not arrive due to broken coffee machine.
Calidad de las instalaciones y las habitaciones
No tengo punto en contra
Staff were all friendly and helpful, kids games room was great, pool was warm with plenty of towels.
Mattress was hard and uncomfortable, coffee machine in room barely made a shot, wine selection lacking, wine glasses felt like they were from the 80s and too much spice I majority food at buffet, gym was mainly cardio machines
Not much to like from this IHG hotel.
Location to Maori Village.
This hotel is going through some renovations in one wing of the hotel.
Our room looked old and felt tired.
The fire alarm went off at 0430h. The evacuation plan on the room door is old and dated. The night staff appeared to have no idea on what rooms were occupied. People were trapped near the pool location.
When everyone was exculated the local fire department arrived. There was no duty of care for the customers with no roll call to check that all people had been exculated. Some people just left in there cars Unknown if they were staff or customers. There was no briefing by staff on what was happening. No staff members identified themselves and no one ensured that people remained in the evacuation area.
So after about 30mins we finally were told by customer osmosis that it was a false alarm. Staff were poor equipped and trained. Example there was no coloured hats to recognise who was in charge. There was no microphone to make any announcements. Lucky it was a false alarm, but maybe one day it won't be. I know that the possibly of something happening so close to the hot thermals springs is small. If you were caught in a fire and could not escape the balcony sliding door is locked and bolted shut. But just think about it. When you and your loved ones check in!
Location to other Rotorua attractions.
There is not a lot of hotel parking, none available to us no matter what time we came and went. Parked out on the street which makes loading/unloading a little more effort. Rooms a bit dated and small if you have more than two people in your travelling party.
Location, spa room
Construction, noise
Location
Airconditioning was useless. 4:30am fire alarm evacuation wasn’t pleasant either. Luckily a false alarm. Shower head was clogged causing jets to put out high pressure water.
Pool
Bathroom was not good and some cleaning issues we had like there is no water in the room no complementary snacks and kettle was dirty
Location was an easy walk to the geysers and traditional dinner, pool was great, and kids room was fun
Location was good
Everything just seemed very old
Cosy
Nothing
We were very disappointed and disgusted as we had a great stay at the Rydges in Wellington on the 15th Floor, which included breakfast, a beautiful view of the harbour and a modern room. We paid far less there than what we paid for this dump!!
The photos on the website are very deceiving as the room we were given, was more like a 40 year old room and looked nothing like the photo's online - or like a typical Rydges!!!
It was so dated and was not clean at all. The tiny, sketchy room had a view of the outdoor air con units, loading bays, a staff carpark and inside was vermiculite ceilings, a rusty old-school shower curtain over the bath and sticky bathroom floors, a bed that dipped in the middle, sheets that made me scratch all night and not get any sleep at all, not to mention the disgusting thick black hairs embedded in the towels.
We definitely overpaid for this place and I would NOT RECOMMEND STAYING HERE!! I wish I had of looked at the room first as there were other hotels in the area over $150 cheaper per night for a much nicer looking room. Rydges Rotorua, you should be ashamed of your brand and reputation and head office needs to go to have a night stay in room 119 to get the full horrific experience.
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