Sercotel Ayala Bilbao

Hotels
9.2 (137 reviews)
Canciller Ayala, Bilbao, 48008 , Bilbao , ES
+34 946 53 52 29

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Pets allowed

Facilities

Health or beauty spa nearby
Express check-out
Fireplace in lobby
Lot hours - 24 hours
Offsite parking discounted rates available
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Elevator
See all facilities

Review Highlights

Pros:
Centrally located
Friendly staff
Cons:
Lack of amenities
Some noise issues reported

Categories

Cleanliness
9.28
Overall clean rooms noted in multiple reviews.
Service
9.75
Many reviews highlighted friendly and helpful staff.
Location
9.79
Centrally located, close to attractions and transport.
Room Quality
9.24
Rooms are described as comfortable, modern, and spacious.
Amenities
8.27
Missing several facilities such as a bar or fitness room.
Value for Money
9.23
Many reviews mentioned the value given the central location and quality.
Food and Beverage
8.78
Positive mentions of breakfast options, though some didn't partake.
Overall Experience
9.25
Overall positive experiences recounted with no major complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 05:39

Property Description

Immerse yourself in the vibrant heart of Bilbao at Sercotel Ayala Bilbao, where comfort meets convenience.

Modern Amenities
Stay connected with complimentary wireless internet throughout the hotel. Relax by the inviting lobby fireplace or enjoy the convenience of express check-out and 24-hour multilingual assistance.

Gourmet Breakfast
Indulge in a delightful buffet breakfast served on weekdays and weekends. Start your day right, with options designed to fuel your adventures.

Comfortable Accommodations
Unwind in one of our 61 uniquely decorated guest rooms, featuring minibars, flat-screen TVs, and private bathrooms with modern amenities for a refreshing retreat after a day of sightseeing.

Don't miss out on experiencing the best of Bilbao—book your stay at Sercotel Ayala Bilbao today!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Guests under 18 years old are not permitted at this adults-only property.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Parking height restrictions apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in lb is 44

  • Parking

    Parking height restrictions apply

See all policies

Location

Guest Reviews

9.2
Based on 137 reviews
Cleanliness: 9.28
Service: 9.75
Location: 9.79
Room Quality: 9.24
Amenities: 8.27
Value for Money: 9.23
Food and Beverage: 8.78
Overall Experience: 9.25
O
Olha • couple • ua
10
2026-07-25 • via Nuitee
D
Danja • couple • de
8
Pros:

Zentrale Lage!

2026-07-25 • via Nuitee
R
RAJA • couple • fr
8
agréable
Pros:

très bien placé pour le shopping et aasez près du vieux quartier !

Cons:

PDJ Correct mais mériterait d'être plus varié !

2026-07-24 • via Nuitee
G
GUILLERMO • family_with_children • es
10
Muy buen hotel en el centro de Bilbao
Pros:

Céntrico hotel en Bilbao, con habitaciones nuevas y cómodas. Sin duda, repetiremos la próxima vez.

2026-07-24 • via Nuitee
V
Victor • solo_traveller • es
7
El establecimiento es correcto pero excesivamente caro para lo que oferta
Pros:

Unbicación

Cons:

Precio

2026-07-22 • via Nuitee
A
Astrid • couple • pt
9
2026-07-21 • via Nuitee
P
Patricia Alejandra • couple • ar
9
Recomendable 100%
Pros:

La ubicación es inmejorable, el desayuno muy bueno y el personal de recepción muy amables y predispuestas a colaborar en todo!!!!

Cons:

Me gustó todo

2026-07-21 • via Nuitee
C
Cristina • extended_group • es
10
Pros:

Mejor de lo que esperaba con unas recepcionistas muy amables

2026-07-20 • via Nuitee
I
I-Kang • family_with_children • us
10
2026-07-20 • via Nuitee
T
Tarik • solo_traveller • cy
9
Very good location
Pros:

Location and cleanness

Cons:

Breakfast could be better

2026-07-20 • via Nuitee
M
michael • extended_group • gb
10
2026-07-20 • via Nuitee
Z
Zoltan • couple • hu
10
2026-07-19 • via Nuitee
B
Bernhard • couple • de
10
Eine tolle Stadt mit unglaublich günstigen Preisen!
Pros:

Sehr gutes Preis Leistungsverhältnis, tolles Frühstück. Tolle Lage in Stadtmitte, ganz in der Nähe auch die Metro. Es lohnt sich damit vertraut zu machen!!!

Cons:

Parkplatz Problem… Mit unserem grossen Mietauto eine echte Herausforderung.

2026-07-19 • via Nuitee
J
JESUS • couple • es
9
2026-07-18 • via Nuitee
S
Sebastian Alin • solo_traveller • ro
9
2026-07-18 • via Nuitee
D
Diego Gaitán • solo_traveller • es
8
Pros:

La atención en Recepción y el estar céntrico.

Cons:

Habitación muy pequeña y con ruido permanente del patio interior.
El desayuno bueno pero hoy día debería tener tener Leche de Avena.

2026-07-18 • via Nuitee
M
Mariane • extended_group • be
9
2026-07-18 • via Nuitee
L
Leon • couple • nl
9
2026-07-18 • via Nuitee
R
Ryan • extended_group • us
9
2026-07-17 • via Nuitee
A
Arantxa Villace • solo_traveller • es
8
Pros:

A atencion del personal y la situacion

Cons:

La relacion calidad/precio
El precio de la noxhe fué caro para una habitacion standar sin desayuno

2026-07-17 • via Nuitee