Sercotel Ayala Bilbao

Hotels
9.2 (137 reviews)
Canciller Ayala, Bilbao, 48008 , Bilbao , ES
34-946535229

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Pets allowed

Facilities

Health or beauty spa nearby
Express check-out
Fireplace in lobby
Lot hours - 24 hours
Offsite parking discounted rates available
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Elevator
See all facilities

Review Highlights

Pros:
Centrally located
Friendly staff
Cons:
Lack of amenities
Some noise issues reported

Categories

Cleanliness
9.28
Overall clean rooms noted in multiple reviews.
Service
9.75
Many reviews highlighted friendly and helpful staff.
Location
9.79
Centrally located, close to attractions and transport.
Room Quality
9.24
Rooms are described as comfortable, modern, and spacious.
Amenities
8.27
Missing several facilities such as a bar or fitness room.
Value for Money
9.23
Many reviews mentioned the value given the central location and quality.
Food and Beverage
8.78
Positive mentions of breakfast options, though some didn't partake.
Overall Experience
9.25
Overall positive experiences recounted with no major complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 05:39

Property Description

Immerse yourself in the vibrant heart of Bilbao at Sercotel Ayala Bilbao, where comfort meets convenience.

Modern Amenities
Stay connected with complimentary wireless internet throughout the hotel. Relax by the inviting lobby fireplace or enjoy the convenience of express check-out and 24-hour multilingual assistance.

Gourmet Breakfast
Indulge in a delightful buffet breakfast served on weekdays and weekends. Start your day right, with options designed to fuel your adventures.

Comfortable Accommodations
Unwind in one of our 61 uniquely decorated guest rooms, featuring minibars, flat-screen TVs, and private bathrooms with modern amenities for a refreshing retreat after a day of sightseeing.

Don't miss out on experiencing the best of Bilbao—book your stay at Sercotel Ayala Bilbao today!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Guests under 18 years old are not permitted at this adults-only property.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Parking height restrictions apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in lb is 44

  • Parking

    Parking height restrictions apply

See all policies

Location

Guest Reviews

9.2
Based on 137 reviews
Cleanliness: 9.28
Service: 9.75
Location: 9.79
Room Quality: 9.24
Amenities: 8.27
Value for Money: 9.23
Food and Beverage: 8.78
Overall Experience: 9.25
S
Shunichi • solo_traveller • jp
10
2026-06-12 • via Nuitee
E
Edwin • couple • ch
9
2026-06-12 • via Nuitee
N
NELSON SIOLI • couple • ar
9
2026-06-11 • via Nuitee
A
Annemieke • couple • nl
8
Locatie perfect!
Pros:

Locatie en comfort

Cons:

De beschermhoes van matras, zweten zweten zweten helaas

2026-06-11 • via Nuitee
J
Julian • solo_traveller • gb
8
2026-06-10 • via Nuitee
N
Norbert • solo_traveller • de
10
Pros:

Die Lage des Hotels ist optimal, jeweils ca. 15 min. in die Altstadt und ins Guggenheim. Direkt neben Corte Ingles.
Das Zimmer wirkt frisch renoviert, das Bett ist bequem und das Bad ist groß. Ein Kühlschrank ist im Zimmer.
Das Frühstück ist abwechslungsreich und schmackhaft.
Bei Anreise mit dem Auto: Direkt vor dem Hoteleingang ist eine extra Parkzone für Hotelgäste. 15 min. kann man dort für das Ausladen stehen. Dann 300m entfernt in ein Parkhaus fahren. Hotelgäste zahlen weniger.

2026-06-10 • via Nuitee
E
Efrain • couple • pr
10
2026-06-08 • via Nuitee
M
mustafa can • couple • tr
8
2026-06-08 • via Nuitee
S
Simon • couple • gb
6
Very disappointed in the hotel very basic for such a high price .. very poor breakfast
Pros:

Central

Cons:

Parking was too far from hotel

2026-06-07 • via Nuitee
A
Alexandra • solo_traveller • gr
9
2026-06-07 • via Nuitee
T
topealvim • solo_traveller • pt
8
2026-06-06 • via Nuitee
P
Pascal • solo_traveller • fr
9
Pros:

Tout était super. Très bien situé
Tout peut se faire a pied.
Le meilleur petit déjeuner de tous les hôtels fait en Espagne

Cons:

Le parking un peu loin quand on est chargé

2026-06-06 • via Nuitee
T
Theresa • couple • at
8
Pros:

Zentrale Lage, moderne Ausstattung, freundliche Rezeption

Cons:

Wenig Ablage und Haken im Badezimmer, spezieller Bettdeckenüberzug

2026-06-06 • via Nuitee
C
catherine • couple • ch
7
We enjoy our stay
Pros:

Nice place near old town and Guggenheim

Cons:

Pack of frite for breakfast

2026-06-06 • via Nuitee
N
Nuno • family_with_children • pt
8
2026-06-06 • via Nuitee
A
Alicia • solo_traveller • es
9
2026-06-05 • via Nuitee
B
begoña • solo_traveller • es
8
2026-06-05 • via Nuitee
S
Stephen • solo_traveller • gb
9
Pros:

Great location ideally situated for exploring.

Cons:

The lift was slow.

2026-06-04 • via Nuitee
I
Ignacio • family_with_children • cl
10
Pros:

Ubicación !!

2026-06-04 • via Nuitee
C
chiara • solo_traveller • it
10
2026-06-04 • via Nuitee