Holiday Inn Express New Orleans Downtown by IHG

Hotels
•
Holiday Inn Express
8.1 (2148 reviews)
334 O'Keefe Ave , New Orleans , us
+1 504-524-5400

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Poor room odor
Inadequate room size
Poor post-stay customer service

Categories

Cleanliness
7.43
Some reviews mentioned bad odors and dirt.
Service
8.9
Overall, staff received praise for their friendliness and helpfulness.
Location
8.94
Locations received consistent positive remarks.
Room Quality
6.89
Some dissatisfaction was expressed regarding room size and odor.
Amenities
7.92
Amenities were generally considered satisfactory, though some expressed issues with breakfast.
Value for Money
7.88
Good value mentioned, although some hidden areas needed cleaning.
Food and Beverage
8.43
Breakfast quality was reported as good.
Overall Experience
8.4
General sentiment was positive with some caveats.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:16

Property Description

Convenient Location
Just blocks away from the vibrant French Quarter and iconic Bourbon Street, Holiday Inn Express New Orleans is the perfect base for exploring the heart of the city.

Comfortable Accommodations
Each guest room at Holiday Inn Express New Orleans is thoughtfully equipped with modern amenities like free Wi-Fi, a 32-inch cable TV, a coffee maker, and a work desk, ensuring a comfortable stay for every guest.

Relaxing Amenities
Whether you prefer to unwind by the outdoor pool, squeeze in a workout at the gym, or catch up on laundry with the on-site facilities, Holiday Inn Express New Orleans offers a variety of amenities to cater to your needs.

Book your stay at Holiday Inn Express New Orleans now for a memorable and convenient New Orleans experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.1
Based on 2148 reviews
Cleanliness: 7.43
Service: 8.9
Location: 8.94
Room Quality: 6.89
Amenities: 7.92
Value for Money: 7.88
Food and Beverage: 8.43
Overall Experience: 8.4
N
Nakia • couple • us
10
It was very comfortable
Pros:

The breakfast was really Good. We chatted with a nice young lady with orange hair she was super nice and friendly we were able to check in 2 hrs early from a long flight before our cruise

Cons:

In our room the water coming out our shower due to gap

2026-07-25 • via Nuitee
C
Carmen • family_with_children • pr
6
no repeat hotel
Pros:

breakfast , location ...good

Cons:

bathroom, faucet

2026-07-25 • via Nuitee
C
Cristina • solo_traveller • es
6
Pros:

La habitación un poco antigua, pero cómoda

Cons:

La piscina era más bien una bañera grande y sucia, el desayuno bastante mejorable

2026-07-23 • via Nuitee
K
Kade • extended_group • us
10
Amazing
Pros:

The worker at around 10pm was amazing very hospitable and super fun to talk to!

Cons:

Nothing!

2026-07-23 • via Nuitee
R
Randy • solo_traveller • us
10
Pros:

Location

Cons:

No jacuzzi

2026-07-23 • via Nuitee
W
Wallace • family_with_children • us
9
Breakfast was the best
Pros:

Check in and check out personal was wonderful

2026-07-22 • via Nuitee
S
stephanie • solo_traveller • fr
7
2026-07-21 • via Nuitee
E
Erica • solo_traveller • us
4
Want book again
Pros:

Tha beds was comfortable

Cons:

Everything was out of order nothing was properly working
Ice machine was out
The pool was out of order not clean very dirty couldn’t swim , the juice was very hot from breakfast, were u was your clothes the laundry was out of order …. The price we had to pay for our stay for nothing to be working was 1/10 very disappointing

2026-07-20 • via Nuitee
L
Lazanda • couple • us
7
2026-07-20 • via Nuitee
R
Raven • couple • us
5
I might stay again, just needs a few upgrades. But my stay was okay
Pros:

Location was awesome! And the staff were very nice!

Cons:

A lot of things were out of order. Ice machine, doors could barely open. And the pool was so so, not very clean

2026-07-20 • via Nuitee
M
Marion • extended_group • de
8
Pros:

Das Frühstück war super lecker. Die Zimtschnecken waren ein Traum.

Cons:

Die Parkgebühren 34 Dollar + TAX fand ich sehr hoch.
Die Zimmer hätten ein bisschen größer sein können, wir hatten ein Aufenthalt für 3 Nächte und 3 Personen da ging es aber gerade noch und wir waren auf Rundreise nur mit einem Koffer unterwegs.

2026-07-19 • via Nuitee
K
Kimberly • couple • us
5
It was alright.
Pros:

It was clean.

Cons:

We had our daughter tablet stolen by housekeeping.

2026-07-18 • via Nuitee
A
Alejandra • solo_traveller • us
5
2026-07-18 • via Nuitee
Y
Yolunda • couple • us
8
Comfortable
Pros:

Excellent!!!

Cons:

It was excellent!!!

2026-07-18 • via Nuitee
K
KaShandra • couple • us
2
Not worth the money
Pros:

Na

Cons:

Old smelly rooms

2026-07-16 • via Nuitee
M
Martinez • couple • ar
8
2026-07-15 • via Nuitee
R
Ralph1311 • couple • be
8
Pros:

Hotel was goed, kamer groot genoeg en ontbijt gevarieerd.

Cons:

Badkamer te klein.

2026-07-15 • via Nuitee
E
Emmanuelle • family_with_children • fr
9
Un très bon établissement, à 10 minutes à pied du quartier français, le parking est grand. Rien à redire, très bon rappo
Pros:

L’emplacement, la propreté

Cons:

Rien de rédhibitoire

2026-07-15 • via Nuitee
D
Danielle • solo_traveller • us
10
2026-07-15 • via Nuitee
M
Marcelline • couple • us
8
The hotel did not get a failing grade and I will choose it again in the future.
Pros:

Breakfast was amazing. The room was small but clean. The staff was wonderful. They were kind and very helpful.

Cons:

The bed was to small and a bit uncomfortable

2026-07-13 • via Nuitee