Inn at Santa Fe, SureStay Collection by Best Western

Hotels
•
SureStay Collection by Best Western
8.1 (1434 reviews)
8376 Cerrillos Road , Santa Fe , US
+1 505-474-9500

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean rooms (many mentions)
Friendly/helpful staff
Convenient location off the highway
Good breakfast offerings
Quiet rooms and easy access
Cons:
Occasional serious room maintenance issues (mold, shredded curtains, dirty carpet)
Inconsistent bed comfort
Limited or inconsistent breakfast variety/quality for some
Amenity gaps (towels, lobby water, shower mats)
Billing/service inconsistencies reported by some guests

Categories

Cleanliness
7.3
Many guests report very clean rooms and quiet stays, but there are notable negative reports (shredded curtains, filthy carpet, mold, stained pillows/sheets) that lower the overall cleanliness sentiment.
Service
8.9
Staff are frequently described as friendly and helpful and praised in multiple reviews, though a few incidents (billing errors, occasional rudeness) were reported.
Location
8.6
Convenient location off I-25 with easy freeway access and nearby restaurants is repeatedly praised; a minority note distance from downtown.
Room Quality
7.6
Rooms are often described as spacious and comfortable, but there are mixed reports about bed comfort and at least one stay with poor room condition and maintenance issues.
Amenities
7.9
Breakfast amenities and basic offerings are commonly available and enjoyed, though some miss lobby water, better breakfast variety, shower mats, and outside-window cleaning.
Value for Money
8
Most guests find the hotel a good stopover value given location and service; a few guests raised concerns about billing practices and wanted compensation for problems.
Food and Beverage
8.6
Breakfast is frequently called 'great' or 'delicious' (hot cake machine mentioned), though some guests note limited choices or lower-quality items on certain visits.
Overall Experience
7.9
Overall stays are generally positive—clean, convenient, with friendly staff and good breakfast—but recurring maintenance, bed comfort, and isolated service/billing problems reduced some guests' overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Convenient Location near Santa Fe Plaza
Located just minutes away from the Santa Fe Plaza, the SureStay Collection by Best Western Inn at Santa Fe offers a prime spot for exploring the city's attractions.

Modern Amenities and Comfortable Accommodations
Experience comfort and convenience in the contemporary guestrooms equipped with free Wi-Fi, flat-screen TVs, and ergonomic work desks. Enjoy additional amenities like refrigerators, microwaves, and coffeemakers for a pleasant stay.

Relaxing Facilities and Complimentary Breakfast
Unwind by the outdoor swimming pool or stay active in the fitness center before indulging in a delicious full American breakfast. Take advantage of the social area with a cozy fireplace and large TV for a relaxing evening.

Book your stay at the SureStay Collection by Best Western Inn at Santa Fe for a memorable and enjoyable experience.

Important information:

On-site parking is available for one car per reserved accommodations.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ABQ

Location

Guest Reviews

8.1
Based on 1434 reviews
Cleanliness: 7.3
Service: 8.9
Location: 8.6
Room Quality: 7.6
Amenities: 7.9
Value for Money: 8
Food and Beverage: 8.6
Overall Experience: 7.9
L
Lisa • couple • us
10
Very clean and comfortable and smooth stay!
Pros:

Comfy bed, very clean room, quiet, nice staff, great breakfast!

Cons:

Water availability in lobby would have been a plus.

2026-10-28 • via Nuitee
R
Rose • extended_group • us
8
2026-10-21 • via Nuitee
F
Francisca • couple • us
10
2026-10-19 • via Nuitee
J
Joseph • couple • us
3
Will not stay at this hotel again due to condition of room.
Pros:

We stayed twice at this hotel: 1 night on Sept 19 and 2 nights Sept 24 and Sept 25. Our first night was no problem, however the 24th and 25th we were put in a room that was sub-par. Please see next question.

Cons:

Our stay from Sept 24th through Sept 26th was in Room 320 which was an embarrassment to the hotel. The sheer curtains in the window were shredded, the carpet and desk chair were filthy, mold in the bath and ceiling corners of the room, unpatched holes in bath walls.

2026-10-18 • via Nuitee
E
Eviefw • family_with_children • au
9
Pros:

Convenient location off I-25. Spacious rooms

Cons:

Slightly older facilities but still kept nice and clean

2026-10-17 • via Nuitee
I
ibáñez • couple • mx
8
Bien, peor hay cositas que pueden mejorar
Pros:

El hotel es muy cómodo, la atención del personal es amable y el desayuno por las mañanas está muy bien. Me gusta la máquina de hot cakes. Es la segunda vez que estamos en este hotel

Cons:

Considero que se pueden cambiar las sábanas y las almohadas porque la colcha y así ya están rotas y las almohadas debajo de las fundas, tienen manchas y la verdad si da asco.

2026-10-13 • via Nuitee
C
Cynthia • extended_group • us
9
Had a great time, Thank You!
Pros:

Staff very nice. Very clean.

Cons:

Cleaner outside windows to enjoy the lovey view.

2026-10-12 • via Nuitee
C
Carolyn • family_with_children • us
8
2026-10-12 • via Nuitee
J
Joyce • couple • us
5
The bed was the only problem and I will stay here again
Pros:

Staff , location, clean

Cons:

The bed was so uncomfortable I didn’t sleep well

2026-10-10 • via Nuitee
M
Maicon • couple • br
10
2026-10-10 • via Nuitee
K
Kristine • solo_traveller • us
10
Pros:

My favorite place to stay on my way to Arizona! Just off the highway, so it is easy to get to. Staff is always friendly and helpful. Breakfast is delicious!

2026-09-19 • via Nuitee
J
Judy • solo_traveller • us
9
Pros:

Very comfortable clean and friendly staff

Cons:

NA

2026-09-18 • via Nuitee
J
James • couple • us
9
It’s a nice place “clean “
Pros:

It was easy to find,breakfast was enjoyable,we only spent one night passing through.

Cons:

Check the bath towels! We only got one for two people!

2026-09-18 • via Nuitee
P
patricia • solo_traveller • us
9
Pros:

Good place to stay.

Cons:

Na

2026-09-13 • via Nuitee
F
Frank • couple • de
9
2026-09-11 • via Nuitee
C
Cynthia • couple • us
5
Checked out 6 days early and went to a different BW in Albuquerque. I feel we should have some compensation for the stre
Pros:

The rooms were nice

Cons:

The staff lied when we checked in and charged on card after taking a deposit. We wanted to pay with 2 cards and they said we couldn’t with check in so they said they would charge half at check in and the rest at check out. The next morning all the cost was on the card. We kept having to go back to desk and every time it was something different for the reason it was all happening. It was stressful at a time when we wanted to enjoy our vacation.

2026-09-10 • via Nuitee
J
jaroslaw • family_with_children • pl
7
2026-09-10 • via Nuitee
P
pjmcd031 • solo_traveller • us
10
Art, Food, and Relaxation
Pros:

We love the artwork, the hotel design, and decor. Breakfast is always great each time we stay. Can see why IAIA would partner with The Inn... for it's undergrad students, their families, and MFA students.

Cons:

We didn't like having to leave. Lol but we'll be back.

2026-09-10 • via Nuitee
D
David • couple • us
7
2026-09-09 • via Nuitee
D
Dolores • family_with_children • us
10
2026-09-09 • via Nuitee