Mercure Dartford Brands Hatch Hotel & Spa

Hotels
•
Accor
7.6 (238 reviews)
Brands Hatch, J3, M25 Dartford, Sevenoaks, England, DA3 8PE , Sevenoaks , GB
44-871-3769008

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Express check-out
No single-use plastic straws
Health club
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
See all facilities

Review Highlights

Pros:
Spacious room
Lovely food and atmosphere at the bar
Cons:
Poor cleanliness standards
Unacceptable customer service

Categories

Cleanliness
5.48
The bathroom was in appalling condition with mould and peeling silicone.
Service
7.95
Some staff provided good service, but overall customer service had significant shortcomings.
Location
8.49
The hotel's location is convenient but affected by poor service at the bar.
Room Quality
6.44
The room was spacious but poorly lit and poorly maintained.
Amenities
7.97
Amenities like the pool area are nice, but could use improvement.
Value for Money
7.93
The price seems high for the service and condition experienced.
Food and Beverage
8.48
The food was lovely, but drinks were overpriced.
Overall Experience
8.05
Overall, a disappointing experience due to cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:09

Property Description

Discover a tranquil escape at Mercure Dartford Brands Hatch Hotel & Spa, where luxury meets convenience in a picturesque rural setting.

Spa and Wellness
Unwind at our full-service spa, offering indulgent massages, revitalizing body treatments, and soothing facials, ensuring your relaxation is our priority.

Recreational Facilities
Stay active with our health club, indoor pool, and sauna, providing you with ample opportunities to rejuvenate during your stay.

Dining Options
Savor delectable meals at our on-site restaurant, grab a refreshing drink at one of our three bars, or enjoy 24-hour room service for a cozy night in.

Book your stay today and experience the perfect blend of comfort and indulgence at Mercure Dartford Brands Hatch Hotel & Spa!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

7.6
Based on 238 reviews
Cleanliness: 5.48
Service: 7.95
Location: 8.49
Room Quality: 6.44
Amenities: 7.97
Value for Money: 7.93
Food and Beverage: 8.48
Overall Experience: 8.05
M
Martin • couple • gb
9
Location location location
Pros:

The pool was epic

Cons:

Nothing. A great stay.

2026-07-04 • via Nuitee
N
Nneka • couple • gb
9
Lovely ambience and great service by the staff
Pros:

It was okay and the service and options were good

2026-07-04 • via Nuitee
D
Darren • solo_traveller • gb
9
Pros:

Location, staff friendly

Cons:

Nothing

2026-07-04 • via Nuitee
L
Lisa • couple • gb
10
Lovely stay comfortable beds good
Pros:

Everything

Cons:

Nothing

2026-07-04 • via Nuitee
P
Peter • couple • gb
7
Pros:

Very good dinner

2026-07-03 • via Nuitee
B
Barry • solo_traveller • gb
6
Ok, not sure it's the best value for money and slow service in the restaurant didn't impress
Pros:

The hotel is in a good location and was clean and tidy. The receptionist was particularly friendly and helpful and the gym and swimming pool were quite good for a hotel, although the equipment in the gym is a little tired

Cons:

The main restaurant for the evening meal, I was told it was very busy at 7.30pm so had to book at 8pm however when I arrived at 7.50pm there was hardly anyone there. The waitress was friendly enough but I ordered a drink immediately when I sat down and it took twenty minutes to arrive at which point I had to remind her that she hadn't taken my order. It then took another 25 minutes for my starter to arrive and as I had to remind the waitress that I hadn't received it. There were no more than 10 people in the restaurant.
The other issue is the control panel in the rooms for the air conditioning, even when this is off the control panel lights up constantly, flooding the room with light either waking you up or making it hard to sleep, there must be a better option

2026-07-03 • via Nuitee
J
Joseph • couple • gb
10
2026-07-03 • via Nuitee
R
Raymond • solo_traveller • gb
10
2026-07-03 • via Nuitee
P
Perry • couple • gb
5
2026-07-02 • via Nuitee
D
Daniel • solo_traveller • gb
10
Pros:

Location

Cons:

Food

2026-07-02 • via Nuitee
H
Hannah • solo_traveller • gb
6
2026-07-02 • via Nuitee
C
Carl • solo_traveller • gb
6
2026-07-01 • via Nuitee
D
Dominique • couple • be
7
Simple
Pros:

La proximité du circuit et le calme à l’hôtel

Cons:

La chambre n’était pas nettoyée
Les essuies pas remplacés
Poubelle pas vidée etc’´´´´´´

2026-07-01 • via Nuitee
,
,DAVID • solo_traveller • gb
8
Brands hatch stay
Pros:

couldn't beat the location just around the corner brands hatch the staff were very helpful ensuring a smooth handling we got the keys straight away and a free drink at the bar.

Cons:

we didn't have breakfast there we had room only the breakfast there was expensive. so we had breakfast at a cafe a ten minutes away.the decor could do with a update . otherwise it's ok

2026-07-01 • via Nuitee
T
tim • solo_traveller • gb
6
2026-07-01 • via Nuitee
R
Robert • solo_traveller • gb
7
Great location but rooms hot and stuffy.
Pros:

Literally next door to Brands hatch that I spent the day at.
Pool, gym, restaurants and bar all on sight. Big clean quiet rooms.

Cons:

No air con in rooms, only in public areas.
No hot water in the morning.

2026-07-01 • via Nuitee
T
Trevor • solo_traveller • gb
8
2026-06-30 • via Nuitee
P
Petebun61 • solo_traveller • gb
10
Comfortable with adequate facilities.
Pros:

Katakana on reception fantastic explained everything clearly. Breakfast is adequate however the replenishment of item would benefit from being addressed.

Cons:

Nice room however some form of seating should be provided. The cost seems to vary based on events taking place at Brands Hatch.

2026-06-29 • via Nuitee
O
Octavia • family_with_children • gb
10
All in it was a good stay and I would stay again.
Pros:

Location was perfect for a weekend of racing , Leah the receptionist was exceptional .

Cons:

Wasn’t the cleanest , windows dirty, carpets stained and wrappers under the bed .

2026-06-29 • via Nuitee
R
Richard • solo_traveller • gb
5
Disappointing! as It could easily be much better.
Pros:

Nice location. The room was clean. The check-in was easy and pleasant.

Cons:

The walls of the room must have been constructed from paper with no noise damping insulation and i had paid for a superior room on a high floor. I could hear the conversations on the next room clearly, also the noise from the hallway was very loud in the room. Unfortunately the people this level of hotel pricing attracts, do not know or care about looking after their children, which were allowed to run around screaming between the tables whilst people were eating or trying to relax.

2026-06-29 • via Nuitee