Mercure Dartford Brands Hatch Hotel & Spa

Hotels
Accor
7.6 (238 reviews)
Brands Hatch, J3, M25 Dartford, Sevenoaks, England, DA3 8PE , Sevenoaks , GB

Facilities

Meeting rooms
Full-service spa
Fitness facilities
Express check-out
No single-use plastic straws
Health club
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
See all facilities

Review Highlights

Pros:
Spacious room
Lovely food and atmosphere at the bar
Cons:
Poor cleanliness standards
Unacceptable customer service

Categories

Cleanliness
5.48
The bathroom was in appalling condition with mould and peeling silicone.
Service
7.95
Some staff provided good service, but overall customer service had significant shortcomings.
Location
8.49
The hotel's location is convenient but affected by poor service at the bar.
Room Quality
6.44
The room was spacious but poorly lit and poorly maintained.
Amenities
7.97
Amenities like the pool area are nice, but could use improvement.
Value for Money
7.93
The price seems high for the service and condition experienced.
Food and Beverage
8.48
The food was lovely, but drinks were overpriced.
Overall Experience
8.05
Overall, a disappointing experience due to cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:09

Property Description

Discover a tranquil escape at Mercure Dartford Brands Hatch Hotel & Spa, where luxury meets convenience in a picturesque rural setting.

Spa and Wellness
Unwind at our full-service spa, offering indulgent massages, revitalizing body treatments, and soothing facials, ensuring your relaxation is our priority.

Recreational Facilities
Stay active with our health club, indoor pool, and sauna, providing you with ample opportunities to rejuvenate during your stay.

Dining Options
Savor delectable meals at our on-site restaurant, grab a refreshing drink at one of our three bars, or enjoy 24-hour room service for a cozy night in.

Book your stay today and experience the perfect blend of comfort and indulgence at Mercure Dartford Brands Hatch Hotel & Spa!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

7.6
Based on 238 reviews
Cleanliness: 5.48
Service: 7.95
Location: 8.49
Room Quality: 6.44
Amenities: 7.97
Value for Money: 7.93
Food and Beverage: 8.48
Overall Experience: 8.05
O
Olha solo_traveller gb
9
2026-07-25 via Nuitee
D
Duncan solo_traveller gb
8
2026-07-25 via Nuitee
D
Daniela couple gb
10
Pros:

⭐⭐⭐⭐⭐
We had a fantastic stay at the Mercure Dartford Brands Hatch Hotel. From the moment we arrived, the staff made us feel genuinely welcome. A special thank you to Mariana at reception, who was outstanding.She was warm, professional, and incredibly attentive to every detail during check-in,making the whole arrival process smooth and enjoyable.
Our room was lovely, spacious, and spotlessly clean. The bathroom was immaculate, the bed linen was fresh, and everything was sparkling. We also appreciated the wide range of thoughtful amenities provided,it’s those little touches that really make a difference and make guests feel truly cared for.
Although we arrived late and didn’t have the chance to use the swimming pool, the staff kindly allowed us to take a look before it closed. It looked clean, well maintained, and very inviting, and we hope to enjoy it on our next visit.
The hotel’s location is excellent, offering easy access to nearby attractions while providing a peaceful and relaxing atmosphere.
Thank you to the entire team for making our stay so enjoyable.We highly recommend the Mercure Dartford Brands Hatch Hotel and will definitely be returning.

2026-07-24 via Nuitee
A
Andrew couple gb
7
2026-07-24 via Nuitee
M
Matt solo_traveller gb
8
The best place to stay if you're visiting Brands Hatch
Pros:

Put simply, this is the best hotel to stay at if you're visiting Brands Hatch. It's an easy walk to the circuit, and staying there makes everything easy therefore. Dinner is good, breakfast is very good, and everything works.

Cons:

It's a little annoying to have to pay extra for parking, but that's about it.

2026-07-24 via Nuitee
E
Emmanuel couple gb
6
Always surprised when a 4star hotel charges its guests for parking, (not even a concession). Had to negotiate with staff
Pros:

Facilities were appealing

Cons:

Exit the building to get to some facilities

2026-07-23 via Nuitee
J
Julie couple gb
6
Satisfactory stay as was so convenient.
Pros:

Attached to Brands Hatch circuit so really convenient.
Staff were trying their best in what was a very busy weekend and tried their best to come up with a solution to a problem we had.

Cons:

Phone charger taken from our room on Saturday during the day and replaced with another type of charger and housekeeping did not clean the room the next day so had to go to reception for clean towels, toilet paper and coffee.

Shower leaked.

2026-07-23 via Nuitee
G
Georgia couple gb
9
2026-07-23 via Nuitee
T
Tony couple gb
8
2026-07-23 via Nuitee
C
chris couple gb
2
2026-07-21 via Nuitee
I
Ian family_with_children gb
9
Enjoyed our stay, great location, being a short stroll from the circuit.
Pros:

Great location, with friendly staff

2026-07-21 via Nuitee
S
Simon solo_traveller gb
10
Pros:

Came here with my son for the British superbike weekend and wanted somewhere comfortable to stay.
The hotel is literally on the grounds of the race circuit and has got to have the nicest staff I have ever met.
Booked a twin room which was really nice and had a great en suite bathroom, the food was excellent with a great choice of either traditional English or Indian food served in the bar or the restaurant in the evening and breakfast was buffet style with a massive choice of cold and hot food.
Staff are super friendly and make you feel very welcome.
Will definitely be staying again and recommend this hotel 💯 %

Cons:

Having to go home

2026-07-20 via Nuitee
J
Jill solo_traveller gb
8
Pros:

Very handy to brands hatch race track. Great facilities and comfortable rooms. Great breakfast and dinner

Cons:

Nothing

2026-07-20 via Nuitee
R
Robert solo_traveller gb
9
Pros:

Excellent location for Brands hatch circuit. Lovely staff and food.

Cons:

Needs an update. Our room needed a little TLC.

2026-07-20 via Nuitee
R
Raijmond Bakker solo_traveller nl
9
Pros:

Het personeel vind ik erg aardig en behulpzame
En vriendelijk

Cons:

Ik heb gezien dat er wat achterstallig onderhoud is
Daar kijk ik wel door heen .
Maar adviseer er wel wat aan te doen

Met vriendelijke groet:
Raijmond Bakker

2026-07-20 via Nuitee
M
Massimo couple it
9
2026-07-20 via Nuitee
E
Elaine couple gb
6
We got better room last year not sure if we will be back it’s not worth the money
Pros:

It was close to brands hatch racing

Cons:

The price is so expensive we paid £618.00 for two nights and parking on top the room was nothing special in fact we came last year for one night and had a great room and some complimentary food and drink it’s gone down hill we we’re most disappointed

2026-07-19 via Nuitee
J
Jenny solo_traveller gb
8
2026-07-18 via Nuitee
D
Dean couple gb
7
Mixed experience,
Pros:

Room, clean,tidy and comfortable. Rooms not serviced during our three night stay. We're fine with towels not being changed however there is nowhere to dry them for next use,so they remain damp.We requested a change in towels but it didn't happen. Also tea,coffee also not replenished, again for the price would expect that to be done. The TV reception was intermittent regularly losing connection, again reported at reception but no improvement.
Breakfast service was good and buffet regularly replenished. They need new toasters though. Staff friendly and courteous

Cons:

Car park charges . Rip off

2026-07-18 via Nuitee
F
Fiona couple gb
3
2026-07-18 via Nuitee