Mercure Dartford Brands Hatch Hotel & Spa

Hotels
•
Mercure
7.4 (3594 reviews)
Brands Hatch , Dartford , gb

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, helpful staff and efficient check-in
Excellent location for Brands Hatch and good access to London
Spacious, comfortable rooms for many guests
Spa and pool facilities appreciated
Good continental/breakfast options noted by some
Cons:
Inconsistent cleanliness: stains, mould/limescale, and maintenance issues reported
Occasional major failures: no running water during check-in on one stay
Air conditioning problems or lack of aircon in some rooms
Gym underwhelming and some paid amenities (e.g., billiards)
Perceived poor value for money (expensive breakfast, unexpected deposit) and no lift

Categories

Cleanliness
6.5
Mixed comments: several guests praised clean, spacious rooms, but multiple reports of stains, mould/limescale, a hole in the corridor roof and bathroom/shower cleanliness issues reduced confidence.
Service
8.1
Generally strong front-of-house service: staff repeatedly described as friendly, efficient and helpful (quick check-in, attentive on-site assistance), though there was at least one lapse in follow-up communication after checkout.
Location
9
Consistently praised for proximity to Brands Hatch and good access to London; location considered a primary benefit for many guests.
Room Quality
7
Rooms often described as spacious and well laid out, but issues noted with air conditioning (broken or absent), some dated decor and occasional maintenance problems (faulty taps, basic furnishings).
Amenities
7.8
Spa and pool were popular and a highlight for several guests; gym was underwhelming to some, billiards required payment, and there is no lift — a mix of strong and weak amenity experiences.
Value for Money
6.2
Several complaints about perceived poor value (expensive breakfast, surprise deposits/charges) offset by some guests feeling the overall stay was worthwhile; value is inconsistent.
Food and Beverage
7
Food received mixed feedback: some guests enjoyed the breakfast and meal options, while others found breakfast overpriced and not exceptional.
Overall Experience
7.6
Overall stays ranged from excellent (friendly staff, comfortable rooms, good spa) to disappointing (major maintenance issues, communication lapses). The general impression is slightly above average but variable by stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 18:05

Property Description

Convenient Location
Situated near major motorways, the Mercure Dartford Brands Hatch Hotel offers easy access for travelers.

Excellent Conference Facilities
Renowned for its top-notch conference facilities and purpose-built training floor, this hotel is perfect for business events.

Leisure Club and Spa
Unwind in the fully-equipped Leisure Club with a pool, gym, spa, sauna, steam room, and beauty treatment rooms.

Book your stay at the Mercure Dartford Brands Hatch Hotel for a perfect blend of convenience, comfort, and luxury.

Important information:

The property do not accept pets expect guide dogs.

Any bookings of 10 rooms or more will be subject to client receiving a group contract directly from the hotel.

Please note that breakfast will be served on midweek from 09:30 and on weekends from 10:30.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Location

Guest Reviews

7.4
Based on 3594 reviews
Cleanliness: 6.5
Service: 8.1
Location: 9
Room Quality: 7
Amenities: 7.8
Value for Money: 6.2
Food and Beverage: 7
Overall Experience: 7.6
D
Dawn • family_with_children • gb
9
Pros:

Great location

Cons:

Nothing

2026-08-22 • via Nuitee
D
Dan • solo_traveller • gb
8
2026-08-21 • via Nuitee
A
Aron • solo_traveller • gb
8
2026-08-21 • via Nuitee
K
Kieron • solo_traveller • gb
8
2026-08-21 • via Nuitee
J
James • family_with_children • gb
8
2026-08-21 • via Nuitee
A
Austin • solo_traveller • gb
8
A very convenient and comfortable stay for the event at Brands Hatch.
Pros:

Room good, breakfast, good.

Cons:

Restaurant was full in the evening but dinner was provided in the bar.

2026-08-21 • via Nuitee
R
Rachael. T • solo_traveller • gb
6
Pros:

Location to brands hatch circuit

Cons:

Our room wasn't worth £140 for the night. There were holes in the wall that had been filled with filler without being sanded down and then painting, carpet was coming away from the floor, mould in bathroom under sink and chip marks in the bath. A slight odour in the room too.

The hotel bar also closed at 11 even when it was very busy and we weren't told when purchasing our drinks at 10.45 that it would soon be closing or we would have bought another drink at the same time.

2026-08-21 • via Nuitee
G
Geoffrey • solo_traveller • gb
8
Very enjoyable- will use again.
Pros:

It was clean, well laid out and close to where we wanted to go. The staff were friendly and helpful and I was impressed by the young lady on reception who made sure I was who I said I was before giving us a replacement door card. We had left ours in the room when we went to the bar.

Cons:

I thought the evening menu was a bit thin.

2026-08-21 • via Nuitee
S
Steve • solo_traveller • gb
5
Served the purpose
Pros:

Good access to Brands Hatch

Cons:

Insufficient staff to cope
Room very tired

2026-08-20 • via Nuitee
L
Luke • couple • gb
8
2026-08-20 • via Nuitee
3
3blue • solo_traveller • ch
10
Pros:

La cordialità è stata assolutamenre wow

Cons:

Il posteggio per il mio furgone era un pelino piccolo, molto stretto state attenti se ci sono molte auto posteggiate male....

2026-08-20 • via Nuitee
L
Luke • couple • gb
7
All good but won't return due the private car park.
Cons:

Car park situation. If I had known car park was run by private third party i would not have booked a room. Happy to pay parking fee and did, but have been wrongly pursued before for fines with no way to contest.

2026-08-20 • via Nuitee
H
Heather • extended_group • gb
8
A great place to relax and unwind. Proximity to Brands Hatch amazing
Pros:

It is clean, the pool and spa were great, as was the air conditioning!

Cons:

We had to keep going back to Reception as our keycard didn’t work. No lift. Food was ok but not inspiring.

2026-08-19 • via Nuitee
A
Alex • couple • gb
8
2026-08-18 • via Nuitee
W
Williamson • solo_traveller • gb
9
2026-08-18 • via Nuitee
C
Chris • couple • gb
4
10yrs ago this hotel was reasonable but we stopped coming about 3/4 years ago when it went down hill. We thought we
Pros:

Location

Cons:

New rooms were almost empty and devoid of character or almost any furniture. More like a prison cell.
The room was not made up when we came back at 6pm. No new amenities had been provided.
A sign said that Nespresso capsules were available at the front desk but they were not.

2026-08-18 • via Nuitee
D
dagmar • solo_traveller • sk
7
2026-08-17 • via Nuitee
J
James • family_with_children • gb
3
Poorly staffed, lack of proper room service and cleaning
Pros:

Good location

Cons:

Disappointing stay. Hotel is understaffed; a busy weekend with large race events and a wedding at the hotel, one of the bars completely shut and only 2 serving at the other bar meant long queues and waits for drinks and food.
Our room (booked for 2 nights) had several issues on arrival; rubbish from previous guest still in room (half used water bottle on side in bathroom), poorly stocked tea and coffee facilities and no tissues (clearly not restocked after previous guests), mould in bathroom and extractor fan not working, mould on bedroom wall, interconnecting room door was not locked, kettle lead wouldn’t reach any of the plug socket so had to use on the floor. TV instructions missing so hard to use.
Issues were reported to reception, but they failed to address any of them by the second night and had to make a complaint on the second evening. We were then told the interconnecting room door lock was broken, but it was ok as it couldn’t be opened from the other side, still not confidence inspiring so slept with bags in front to door. Rubbish was not moved as requested or tea a coffee restocked until we made a second complaint. We were offered another room but at 8:30pm after a long day the last thing we wanted was to have to move rooms. The reception staff did apologise, but no offer of a discount or compensation. Overall we left with the impression that the hotel is severely understaffed with rooms not being serviced and the venue not being maintained or cleaned. The debris from the Saturday night wedding was still evident late on Sunday both inside and outside the hotel, with the event room clearly visible to other guests. It actually looked like there had been a food fight in there.
Bar food expensive with £17 for a basic burger and some fries (no side dressing). Breakfast extra and well as parking so be careful if you book through Bookings.com.

2026-08-17 • via Nuitee
L
Lisa • solo_traveller • gb
9
Pros:

The pool, the room nice and spacious, comfy beds

Cons:

Would be nice to have a small fridge in the room and air-conditioning

2026-08-17 • via Nuitee
S
Sean • solo_traveller • gb
1
Pros:

How close it was to the race track.

Cons:

I was kept up all night long by the noisy aircon machines outside room 266.

2026-08-17 • via Nuitee