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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Garden
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Pets allowed
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Sauna
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Non-smoking throughout
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Private parking
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Minimarket on site
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Snack bar
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Heated pool
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Vending machine - drinks
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Indoor pool
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Toilet with grab rails
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Vending machine - snacks
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Lower bathroom sink
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Higher level toilet
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Emergency cord in bathroom
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Outdoor furniture
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Picnic area
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Wine/champagne
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Coffee Shop on site
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Fruits
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Steam room
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
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Themed dinner nights
Review Highlights
Categories
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Property Description
Luxurious Accommodation and Spa
Indulge in a stay at our 4-star luxury hotel and spa, housed in a charming Georgian mansion surrounded by picturesque gardens.
Leisure and Wellness Facilities
Unwind at The Otium Leisure Club, offering an array of amenities including an indoor heated pool, sauna, gym, and steam room for a rejuvenating experience.
Culinary Delights
Savor delectable home-cooked cuisine at Beechers Restaurant, complemented by a diverse wine selection. For a more casual setting, The Conservatory Bistro and Lounge Bar offer light snacks and an extensive drinks menu.
Book your stay at Mercure Haydock Hotel for a perfect blend of relaxation, fine dining, and convenient access to nearby attractions.
The hotel restaurant may require advance reservation in December, due to Christmas functions. Bar snacks will be available in the conservatory area, as an alternative.
Please note that the hotel has a marquee and occasionally guests can hear the noise from functions until approximately 12:30 a.m.
A deposit may be required at the property.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Parking
Private parking is possible on site (reservation is not needed) and costs GBP 10 per day.
Location
Guest Reviews
Location, court yard, bar
Helpful staff downstairs who put By Election on TV
Nice staff behind bar too
Double bed was two single beds pushed together.
Mattress was very hard.
Aircon didn't work.
Room phone didn't work
No late checkout available
Bathroom smelt of sewage
When I complained on checkout day, the receptionist was not apologetic.
Instead she basically said that I never wanted the room anyway and that I was trying to get a refund the evening before. This was true because I was made aware that there was a school prom happening that evening and that there would be loud music until 12pm. I only booked the room the night before and you can only cancel upto midnight the day before you arrive. I was told about the prom the same day I was arriving.
However, this was not a problem in the end, because I was sat in the lounge with about 12 other people watching the By Election results on the TV until 3am. Everything else about the hotel was fine. It was just the room. It should be 2 star or 3 star and most definitely not a 4 star hotel.
The outside window sill of the bedroom was also horrendous. Peeling paint etc. It needs a good overhaul.
The receptionist did however offer me a 20% refund which I negotiated to 50%.
I was also promised an email receipt showing my refund, which I never received, despite asking for it again by sending a message through booking.com
Location
Mouldy bathroom hot tub not working
Location, friendliness, pool and facilities.
I'd had a long drive so hoped to have a nap before my appointments this afternoon. The room wasn't ready for published check-in at 2pm. Laris invited me to wait in the bar area so that I could be checked in when ready - she'd let me know, this seemed acceptable. I checked in my car and she informed there was no charge for overnight parking. I kept myself in view, moving once due to the TV screens being a nuisance. Come 3pm, I thought I had better check for any update so revisited the reception and waited for Laris, since she had dealt with me earlier. She busied herself elsewhere / in the back office and ultimately I was blanked. Like we'd never spoken. Her colleague offered to check me in which I proceeded with. I mentioned that I felt ignored, like I was invisible which her colleague apologised for. Despite standing right next door to Laris, who continued to ignore me. If I was forgotten, that's not an issue, but how does a customer feel if they are completely ignored and blanked by someone they've spoken to an hour prior. Not valued at all
Vivienne is always really really helpful and very accommodating when myself and others visit for work purposes. Always on hand and her customer service is amazing.
The staff are always really helpful and attentive.
Jodie today brought over our coffees and was really pleasant and friendly
One overnight stay:
PROS: Nice room. Very comfortable large bed. Well designed bathroom with excellent shower.
CONS: Dinner: Starter - Breaded mushrooms with garlic mayonnaise - tasteless. Pork Terrine - passable but croutons tooth breakably hard
Mains; Fish with chips. Small portion of fish. Gammon with egg and vegetables. Gammon no thicker than bacon, very dry and tough. Dessert: Chocolate brownie with ice cream ok. Eton Mess: Edible.
Friendly breakfast staff.
The settee bed was terrible - mattress incredibly thin and frame weak. My 11-year-old son ended up having to sleep in bed with us and my 8-year-old daughter had a bad back in the morning due to the springs digging into her. Indoor pool was murky amd didn't look clean. Pool staff member was rude.
Never write reviews but after reading the bad ones I thought I’d share my views.
Stayed here for one night (on a busy Saturday) as part of a coach trip. Stay included 3 course evening meal and breakfast. Cannot fault it, food was great and the service was excellent considering how busy the staff all were! Shout out to the Greek guy sorry didn’t get his name. He’s here there and everywhere! Worked his socks off.
Room was spacious, ok slightly dated but very clean and the beds are comfortable. Everything worked as it should. What more do you want? Would stay again if in the area. Thank you! 😃
The staff we interacted with were excellent. Particularly the receptionist and the breakfast waiter.
We visited here for a family party. I have to start by saying, the selection of draft beer is absolutely abysmal. Do they know how to run a bar.
The bar staff ran out of glasses several times and even asked if I could have my gin in a pint glass.
One bar staff couldn't make a baby Guinness.
The prices are absolutely shocking for a hotel of this style. I've paid cheaper in top hotels! £38 for a bottle of prosecco! A double gin and lager over £20!
Train your staff and sort your bar out.
The overall appearance on the outside looks messy and untidy. A good gardener is what they need.
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Room was an awful standard, window screwed shut, no aircon, room was hot all night therefore I barely slept. I asked twice if I could pay to upgrade and was told both times there were no superior rooms available, even though they were still advertised as available online and I could book it!
Excellent hotel great value for money. Staff helpful and friendly delicious breakfast and excellent service from Tony Claire and Emily altogether a very pleasant stay we will certainly be going back. Highly recommend this hotel.
Location cleanliness parking nice rooms and excellent service from all the staff. 😊
Very clean, lovely large room with a very comfortable bed. The breakfast was excellent. Huge free car park.
Nothing.
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