SureStay Hotel by Best Western Florence

everything

Hotel was very dirty and shower didn’t work and aggressive dogs outside.

Was double charged not once but twice and still haven't received the refunds. The family also owns the Quality inn there in Florence. That one seemed to be Cleaner.

The bug infestion the worn and dirty furniture and the filthy carpeting plus the people loitering outside the unlocked hotel doors

Breakfast sucked

Dirty (bedding and floors) , hallways smelled like Marijuana, they have cockroachs, no staff to be seen in person just a guy on a screen,. My son and I didnt end up staying there i demanded a full refund and had to find another hotel.

From the moment I arrived, it was clear this property has serious management and maintenance issues. The entire motel smelled heavily of marijuana, including common areas and around the guest rooms. Instead of feeling welcomed, I immediately felt uncomfortable and questioned whether I had made a mistake staying here.

The room was absolutely unacceptable. There was a strong musty odor, visible cleanliness issues, hair on the towels, and bedding that did not appear to have been freshly changed. I encountered roaches and found evidence that raised concerns about bed bugs. No paying guest should ever have to wonder whether the room has been properly cleaned or whether they are taking pests home with them.

The condition of the room was shocking. The door was damaged and allowed light to shine through gaps, creating security concerns. There were electrical issues that should never exist in a guest room. The air conditioning unit was so loud that it was difficult to sleep, yet it barely cooled the room. Instead of providing comfort, it added to an already miserable experience.

The property itself felt unsafe. Loud people were making noise throughout the night, and there was little sense that management had any control over what was happening on-site. My room key stopped working at 8:00 AM, adding another unnecessary problem to an already frustrating stay.

The breakfast offered was embarrassing. Two cereals that appeared stale, no milk, apple juice, and virtually nothing else. Advertising breakfast and providing that level of service is misleading at best. What was most disappointing was the staff’s attitude. There was no urgency, no concern, and no effort to address the issues.

I'd ask for a refund but I already know that's not happening!

Cockroaches all over the room, the smell was gross coupled with the stench of old cigarette smoke. Lists continental breakfast which in their managements eyes is only coffee. this place ranks in my top two worst hotels I’ve ever stayed in. Not worth saving the money on.

One you did not talk to a real person it was all animated, they gave us a dirty room beds not even made the whole building was not clean or safe. When we got to the room the door was open a long with others bed mattresses off the bed by doors that was open ( in a lot of rooms )

Very dirty, loud , no breakfast

There were roaches in the sing on the floor and crawling in the bed and the staff told me they couldn’t do anything about it because I used the app and were very unhelpful

The whole experience was terrible