Extended Stay America Suites - Norfolk - Virginia Beach

Hotels
•
Extended Stay America Suites
8 (748 reviews)
5757 Cleveland Street , Virginia Beach , us
+17574909367

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Pets allowed
Laundry
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Cleanliness issues
Service inefficiency
Roach infestation
Broken amenities

Categories

Cleanliness
6.38
Numerous guests mentioned roaches and overall uncleanliness in rooms.
Service
9.35
Some staff were reported as friendly, but many issues with service efficiency were highlighted.
Location
10
The location was noted as convenient compared to nearby attractions.
Room Quality
7.34
Rooms were described as beat up with strong odors and malfunctioning amenities.
Amenities
7.87
Limited amenities reported, like lack of adequate kitchen items and discomfort due to maintenance issues.
Value for Money
8.33
Guests felt shortchanged for the price paid, given the condition of the facilities.
Food and Beverage
7.38
Complimentary breakfast was described as inadequate, only muffins available.
Overall Experience
7.37
Overall dissatisfaction due to roaches, cleanliness, and poor service quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:32

Property Description

Modern Kitchen in Every Suite
Each spacious suite at Extended Stay America - Virginia Beach comes with a modern kitchen equipped with a refrigerator, dishwasher, stove, and oven. Prepare your favorite meals just like at home during your stay.

Fitness Center and Barbecue Facilities
Stay active during your visit by utilizing the well-equipped gym at the hotel. Additionally, take advantage of the barbecue facilities to enjoy outdoor cooking and dining with friends and family.

Convenient Amenities
Enjoy free wi-fi access throughout the property and make use of the free public parking available with a reservation at Extended Stay America - Virginia Beach. Book now for a comfortable and convenient stay.

Important information:

Housekeeping service is offered every 14 days.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8
Based on 748 reviews
Cleanliness: 6.38
Service: 9.35
Location: 10
Room Quality: 7.34
Amenities: 7.87
Value for Money: 8.33
Food and Beverage: 7.38
Overall Experience: 7.37
P
Parker • solo_traveller • us
1
Worst staff and facility ever
Pros:

Nothing

Cons:

Everything
Bed bugs
Odor in room
Staff wouldn't give us refund
Then deleted our reservation to make it look like we were never there but kept out money
Corporate wouldn't do anything
We are going to 10 on our side over this
Trying to get our money back

2026-07-03 • via Nuitee
A
abrams • solo_traveller • us
1
Dirty
Pros:

Staff

Cons:

Dirty

2026-07-02 • via Nuitee
M
Maria • family_with_children • us
5
Pros:

Nothing at all.

2026-07-01 • via Nuitee
R
ronel • solo_traveller • us
1
2026-06-29 • via Nuitee
L
La'Tisha • family_with_children • us
1
I didn’t stay
Pros:

NOTHING

Cons:

I didn’t stay at this location. Was told that the ac went out and they could offer me a fan or the GM would cancel the reservation at not charge. I canceled with booking.com in the lobby and showed the clerk. Looked at my account and I was still charged. I still haven’t received My money back.

2026-06-26 • via Nuitee
V
Vernard • solo_traveller • us
8
Pros:

The employees

Cons:

The toilet that ran water for 2 days and wouldn't let the tank fill so it also wouldn't flush

2026-06-20 • via Nuitee
D
Dylan • family_with_children • us
3
This property has landed itself on the “never again” list.
Pros:

Price, location, convenience.

Cons:

Moldy air vents. Dog urine in hallways. Smoke detector kept beeping like the battery was dead/dying. Breakfast was a pathetic find. Nobody expects instant oatmeal and instant grits as food options. And who in their right mind only offers light roast coffee?! That was dumb.

2026-06-07 • via Nuitee
T
Thompson • solo_traveller • us
1
Experience
Pros:

Nothing

Cons:

Everything, except for the location 😕

2026-06-07 • via Nuitee
D
Delaina • family_with_children • us
1
2026-05-17 • via Nuitee
B
Banks • solo_traveller • us
5
2026-05-13 • via Nuitee
M
Moore • extended_group • us
1
Burn it down and start over it was awful and nasty
Pros:

Well got to hotel my room was dirty,from the floors to the furniture was nasty and dirty. I went down to ask if the house keepers can clean my room the next day and i had stayed for 4 days never seen a house keeper.My toilet was clogged and i had to take care of it myself.Never again will i stay at your hotel and staff was rude Af

Cons:

Not a thing

2026-05-11 • via Nuitee
S
shavon • solo_traveller • us
8
Nice com
Pros:

staff was great polite and helpful

Cons:

the closed up stuffy smell. maybe air out unused rooms more often and put air fresheners. Offer actually breakfast !

2026-05-03 • via Nuitee
R
Rico • solo_traveller • us
6
2026-04-19 • via Nuitee
T
Tyler • family_with_children • us
5
For the price and size of the room the stay was acceptable.
Pros:

The room was spacious and had a small kitchen.

Cons:

Most the doors were broken, the toilet wasn’t sealed to the floor and moved as you used it.

2026-04-15 • via Nuitee
A
Alexis • family_with_children • us
1
2026-04-06 • via Nuitee
M
Mitzi • couple • us
5
I won’t book again, thank God I didn’t take any bugs home
Pros:

The room was big and lots of space felt like an apartment

Cons:

Noisy, breakfast was below basic not even cereal just dusty muffins, and watered down coffee, the rooms were outdated, smelly, had dead roaches under sink, sounds like there’s a brawl going on in the middle of the night inside of the building, lots of guests smoking outside. Dirty walls, brown liquid drips on the wall from I don’t know what maybe blood or liquid poop.

2026-03-24 • via Nuitee
N
neila • family_with_children • us
5
2026-03-24 • via Nuitee
P
Prisca • family_with_children • us
9
Cons:

People were a little loud in the other room. Other than that, everything was fine.

2026-03-23 • via Nuitee
C
Clarke • family_with_children • us
1
I will not recommend the extended stay hotel to anyone
Pros:

I love the location

Cons:

The staff was very racist. They were unfair. They did not provide all of the information and they assumed I could not pay. They raised my room rent to make me leave because I threaten to leave.

2026-03-21 • via Nuitee
M
Mindy • couple • us
2
2026-03-04 • via Nuitee