Extended Stay America Suites - Norfolk - Virginia Beach

Hotels
•
Extended Stay America Suites
8 (758 reviews)
5757 Cleveland Street , Virginia Beach , us
+1 757-490-9367

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Pets allowed
Laundry
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Cleanliness issues
Service inefficiency
Roach infestation
Broken amenities

Categories

Cleanliness
6.38
Numerous guests mentioned roaches and overall uncleanliness in rooms.
Service
9.35
Some staff were reported as friendly, but many issues with service efficiency were highlighted.
Location
10
The location was noted as convenient compared to nearby attractions.
Room Quality
7.34
Rooms were described as beat up with strong odors and malfunctioning amenities.
Amenities
7.87
Limited amenities reported, like lack of adequate kitchen items and discomfort due to maintenance issues.
Value for Money
8.33
Guests felt shortchanged for the price paid, given the condition of the facilities.
Food and Beverage
7.38
Complimentary breakfast was described as inadequate, only muffins available.
Overall Experience
7.37
Overall dissatisfaction due to roaches, cleanliness, and poor service quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:32

Property Description

Modern Kitchen in Every Suite
Each spacious suite at Extended Stay America - Virginia Beach comes with a modern kitchen equipped with a refrigerator, dishwasher, stove, and oven. Prepare your favorite meals just like at home during your stay.

Fitness Center and Barbecue Facilities
Stay active during your visit by utilizing the well-equipped gym at the hotel. Additionally, take advantage of the barbecue facilities to enjoy outdoor cooking and dining with friends and family.

Convenient Amenities
Enjoy free wi-fi access throughout the property and make use of the free public parking available with a reservation at Extended Stay America - Virginia Beach. Book now for a comfortable and convenient stay.

Important information:

Housekeeping service is offered every 14 days.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8
Based on 758 reviews
Cleanliness: 6.38
Service: 9.35
Location: 10
Room Quality: 7.34
Amenities: 7.87
Value for Money: 8.33
Food and Beverage: 7.38
Overall Experience: 7.37
C
Charlotte • solo_traveller • us
4
Don't stay unless you truly have to!
Pros:

That it had good and shopping close and only 15 minutes from norfolk and va beach fronts

Cons:

Staff was not very hospitable and the dishes provided let's just say I did not use.so it was a waste of money to even pay for the suite with kitchen. Also had to wear shoes or socks in the room at all times my 2 year old feet where gross if not. Then there was the couple of pinky finger size roaches that we had to kill. Place was just a bit sketchy all together.

2026-07-22 • via Nuitee
K
Kamal Kishore • family_with_children • us
4
2026-07-20 • via Nuitee
A
Arnold • extended_group • us
2
Will never return to this establishment.
Pros:

Nothing about the property. Below standard hotel accommodations

Cons:

Room amenities were below expectations, soiled linen and upholstrey

2026-07-18 • via Nuitee
N
Noreen • couple • us
7
Pros:

The space was perfect for my partner and since we love cooking our
own meals, it was absolutely perfect!

Cons:

I didn't like that i couldn't get extra towels
Unless I brought the used ones to the lobby and I also have to ask
For dishes, pots and pans

2026-07-09 • via Nuitee
A
Alesha • couple • us
6
2026-07-08 • via Nuitee
S
Stephen • couple • us
7
This is decent place to stay if you are on a tight budget but you get what you pay for and nothing more.
Pros:

Lots of shaded parking. The kitchenette included an oven, stove, microwave and 3/4 size fridge. The location was close to everything and about 15 minutes from the beach. The staff was very helpful and courteous.

Cons:

The room smelled like insect spray. The room was not very clean. They never clean under the bed. There was pet hair and dust underneath the bed frame. It’s a combination apartment complex and hotel, so there are some people there that are a little sketchy. There were several people smoking by the door and windows when there is sign saying it’s not allowed. The grab and go breakfast leaves a lot to be desired. The water pressure was pretty low. The couch and chair in the room look like they need to be replaced.

2026-07-06 • via Nuitee
R
Roberts-Cherry • solo_traveller • us
1
Pros:

Staff very friendly

Cons:

The smell of the room, the cleanliness, and the roaches

2026-07-05 • via Nuitee
C
Cheryl • solo_traveller • us
1
Pros:

Nothing

Cons:

It was dirty in all the halls. The room floors were gross. All the walls were beat up. The whole place smelled like Marijuana.

2026-07-05 • via Nuitee
S
Shenika • family_with_children • us
2
2026-07-05 • via Nuitee
P
Parker • solo_traveller • us
1
Worst staff and facility ever
Pros:

Nothing

Cons:

Everything
Bed bugs
Odor in room
Staff wouldn't give us refund
Then deleted our reservation to make it look like we were never there but kept out money
Corporate wouldn't do anything
We are going to 10 on our side over this
Trying to get our money back

2026-07-03 • via Nuitee
A
abrams • solo_traveller • us
1
Dirty
Pros:

Staff

Cons:

Dirty

2026-07-02 • via Nuitee
M
Maria • family_with_children • us
5
Pros:

Nothing at all.

2026-07-01 • via Nuitee
R
ronel • solo_traveller • us
1
2026-06-29 • via Nuitee
L
La'Tisha • family_with_children • us
1
I didn’t stay
Pros:

NOTHING

Cons:

I didn’t stay at this location. Was told that the ac went out and they could offer me a fan or the GM would cancel the reservation at not charge. I canceled with booking.com in the lobby and showed the clerk. Looked at my account and I was still charged. I still haven’t received My money back.

2026-06-26 • via Nuitee
V
Vernard • solo_traveller • us
8
Pros:

The employees

Cons:

The toilet that ran water for 2 days and wouldn't let the tank fill so it also wouldn't flush

2026-06-20 • via Nuitee
D
Dylan • family_with_children • us
3
This property has landed itself on the “never again” list.
Pros:

Price, location, convenience.

Cons:

Moldy air vents. Dog urine in hallways. Smoke detector kept beeping like the battery was dead/dying. Breakfast was a pathetic find. Nobody expects instant oatmeal and instant grits as food options. And who in their right mind only offers light roast coffee?! That was dumb.

2026-06-07 • via Nuitee
T
Thompson • solo_traveller • us
1
Experience
Pros:

Nothing

Cons:

Everything, except for the location 😕

2026-06-07 • via Nuitee
D
Delaina • family_with_children • us
1
2026-05-17 • via Nuitee
B
Banks • solo_traveller • us
5
2026-05-13 • via Nuitee
M
Moore • extended_group • us
1
Burn it down and start over it was awful and nasty
Pros:

Well got to hotel my room was dirty,from the floors to the furniture was nasty and dirty. I went down to ask if the house keepers can clean my room the next day and i had stayed for 4 days never seen a house keeper.My toilet was clogged and i had to take care of it myself.Never again will i stay at your hotel and staff was rude Af

Cons:

Not a thing

2026-05-11 • via Nuitee