Hilton Tokyo Narita Airport

Hotels
•
Hilton Hotels & Resorts
7.9 (548 reviews)
Kosuge 456 , Narita , JP
+81 476-33-1121

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location close to Narita Airport and Narita town
Helpful, friendly and efficient staff
Good shuttle service (despite frequency complaints)
Spacious rooms and comfortable beds
Food praised (burger, breakfast, Cloud 9 venue)
Quiet, pleasant setting
Cons:
Shuttle frequency and routing issues (infrequent after 20:00; terminal coverage confusion)
Some rooms/bathrooms are dated; musty shower curtain reported
Whole floor reported smelling of wetness/cigarettes
Room service slow on at least one occasion
Extra charge for pool

Categories

Cleanliness
7.2
Mostly clean but isolated issues reported: one floor smelled of wetness/cigarettes and a musty shower curtain was mentioned, lowering perceived cleanliness.
Service
8.6
Staff repeatedly described as helpful, friendly and efficient (concierge assistance, accommodating staff, prompt check-in); main service negatives were slow room service and shuttle scheduling confusion.
Location
9
Excellent location for Narita Airport and close to Narita town, restaurants and shops — repeatedly cited as a primary advantage.
Room Quality
7
Rooms are large and beds comfortable for many guests, but several comments note dated bathrooms, musty shower curtain and occasional odors, giving a mixed score.
Amenities
7.6
Good range of amenities (shuttle service, shops, bar/lounge, Cloud 9 entertainment) but negatives include extra charges for the pool and shuttle frequency issues.
Value for Money
7.8
Often described as reasonable cost with in-house discounts and good food value, though shuttle inconvenience and some basic breakfast items lower perceived value for a few guests.
Food and Beverage
8
Several strong positives (excellent burger and breakfast, praised restaurant and Cloud 9) though a few guests found breakfast items basic.
Overall Experience
8
Generally pleasant, quiet and convenient stays for airport travelers with many 'fantastic' and 'pleasant' reports; a minority experienced service or room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Luxurious Accommodations
Experience the tranquility and comfort of Hilton Tokyo Narita Airport's rooms, featuring spacious bathrooms and serene forest views. Slip into a Japanese-style bathrobe and unwind with on-demand movies on the flat-screen TV. Some rooms even welcome small pets, ensuring a truly inclusive stay.

Dining Excellence
Indulge your palate at our 3 diverse restaurants. From traditional Japanese cuisine at Matsukaze Restaurant to refined Chinese dishes at Baien Restaurant, and international fare at Terrace Restaurant and Bar, there's something to satisfy every craving in a delightful ambiance.

Relaxation and Recreation
Unwind in style with our refreshing swimming pool and hot tub, or stay active in the fitness room. For ultimate relaxation, treat yourself to a soothing massage. With proximity to Narita's key attractions, your stay at Hilton Tokyo Narita Airport promises both convenience and luxury.

Ready to elevate your stay? Book now at Hilton Tokyo Narita Airport for an unforgettable experience.

Important information:

Extra charges apply to use of the pool and related facilities.

Airport shuttles leave from Stop No.16 (Terminal 1) and Stop No.26 (Terminal 2).

Power outages will be carried out on 11/11/26 11:00 to 15:00.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Location

Guest Reviews

7.9
Based on 548 reviews
Cleanliness: 7.2
Service: 8.6
Location: 9
Room Quality: 7
Amenities: 7.6
Value for Money: 7.8
Food and Beverage: 8
Overall Experience: 8
K
Klaus • couple • za
7
2026-10-28 • via Nuitee
F
Felicity • solo_traveller • au
10
Fantastic experience for last night in Japan.
Pros:

Location - proximity to Narita Airport.
Every amenity you could possibly want and a beautiful hotel!

Cons:

Can’t fault it.

2026-10-28 • via Nuitee
J
Jayne • couple • au
8
2026-10-26 • via Nuitee
A
Alexandra • couple • at
8
Pros:

Das umfassende Shuttle Service zum Flughafen, nach Narita Zentrum und dem Shopping Center.

Cons:

Zimmer war um 16:30 Uhr noch immer nicht fertig. Erhielten aber sofort ein anderes Zimmer.

2026-10-26 • via Nuitee
D
David • couple • au
10
High quality hotel in a good location for the airport and nearby food and entertainment.
Pros:

Close to the airport with shuttle bus. Large rooms. Helpful staff. Narita town nearby with restaurants and shops. Highly recommend Cloud 9 if you like easy listening jazz, good food and very friendly people.

Cons:

No issues

2026-10-25 • via Nuitee
H
Hadas • family_with_children • il
8
2026-10-21 • via Nuitee
A
Ann • solo_traveller • us
10
Pleasant, quiet, relaxing stay.
Pros:

Promptness efficiencyand friendlinessof Hotel staff at check-in.
View from room I saw planes taking off!
Concierge who ran to get a taxi for me to airport.
Cheese selection on slate, vegetable saffron soup, souvenir shop, 711, beautiful setting with waterfall and rocks,
Teabags provided in room and toothbrush, hairbrush, fluffy towels!
Very quiet at night.

2026-10-19 • via Nuitee
E
Emma • family_with_children • au
8
2026-10-18 • via Nuitee
C
Ceci • couple • ar
10
2026-10-18 • via Nuitee
P
Paul • solo_traveller • ca
8
Just one night but burger and breakfast were excellent
Pros:

Great location and free shuttle

2026-10-17 • via Nuitee
W
Wilga • couple • au
6
Relatively handy to Narita Airport for an early flight but shuttle service is not frequent enough and room service abysm
Pros:

Gorgeous Halloween display in the foyer. Pleasant staff. Treed peaceful area with birds. Very comfortable bed.

Cons:

The Hilton Airport shuttle bus does not service the domestic terminal. We caught a free airport shuttle to terminal two and joined a queue at the designated bus stop. A bus arrived but it was specific to a different hotel (several use each bus stop). We then looked at the timetable and saw that after 20:00 the Hilton picks up hourly rather than half hourly, as opposed to other hotels running an on going half hour service. Rather than waiting 45 minutes for the next shuttle we caught a taxi - cost ¥3000.

The shuttle takes 20 minutes from the hotel to terminal 3 which you need to factor in to travel time.

It was not at all easy to negotiate the television to locate the room service menu. The bilingual button on our room remote did not work. We were warned that room service would take 40 minutes. Well over an hour later our cool meals arrived.

2026-10-14 • via Nuitee
W
Winterhalter • couple • mx
10
Very good location for an overnight stay
Pros:

Location and staff

2026-10-11 • via Nuitee
H
Harris • couple • gb
10
2026-10-10 • via Nuitee
F
FARIS • couple • iq
8
Pros:

Nice hotel for short periods

Cons:

Extra charge for the pool

2026-10-09 • via Nuitee
J
John • solo_traveller • nz
7
2026-09-19 • via Nuitee
V
Vanessa • family_with_children • pe
10
2026-09-15 • via Nuitee
M
Murray • couple • ph
9
Convenient. Location. Comfortable.
Pros:

airport shuttle was great. room was nice and spacious enough for 1 night. close to airport was the best thing. Reasonable cost when consider shuttle ad proximity to airport.
Bar/lounge staff very good. Food was excellent. Inhouse discount meant the meals were very reasonable.

Cons:

no issues

2026-09-13 • via Nuitee
B
Brahma • solo_traveller • hu
10
2026-09-11 • via Nuitee
V
Venance Gabriel • couple • ae
10
2026-09-07 • via Nuitee
P
Peter • couple • ca
8
2026-09-05 • via Nuitee