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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Garden
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Pets allowed
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Lift / Elevator
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Luggage storage
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Fishing
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Express check-in/check-out
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Safety deposit box
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Bar
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Breakfast in the room
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Non-smoking throughout
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Special diet menus - on request
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Kid meals
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Toilet with grab rails
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Lower bathroom sink
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Higher level toilet
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Emergency cord in bathroom
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Wine/champagne
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Coffee Shop on site
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Grand Victorian Building: Experience luxury and history in the heart of Wigan with our stunning Victorian architecture and 4-star bedrooms.
Culinary Delights: Indulge in delicious traditional meals at The Lounge and savor the finest Scottish spirits at Burns Bar during your stay.
Tranquil Surroundings: Explore 10 acres of beautifully landscaped grounds, take peaceful woodland walks, and enjoy picturesque views at Macdonald Kilhey Court Hotel.
Book now for an unforgettable stay at Macdonald Kilhey Court Hotel, just a short drive from Wigan centre.
The credit/debit card used to book a pre-paid rate must be presented to reception on arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.
Please note that the hotel doesn't accept any cash payments
When booking 7 rooms or more, different policies and additional supplements may apply.
A deposit may be required at the property.
Location
Guest Reviews
Friendly professional welcome cleanliness of the room
Nothing
Gardens were beautiful
Not clean
Loved the property! Gorgeous setting.
I had really noisy neighbours and could hear everything they were saying. About 3:00 I knocked on their door and asked politely for them to please keep it down but they didn’t and kinda got louder. I was in room 302 and they were directly across the hall. Also, there was barely any coffee, milk and sugar—certainly not enough for 2 people. Thank you!
Lovely location, clean, quiet, comfortable and very nice staff! Left lovely little treats in room for a birthday which was kind!
Could do with a little refresh, some tired decor in rooms!
Peaceful location, lovely grounds, very friendly staff.
Very dated decor, thin walls in bedrooms, loud bedroom doors, disappointing breakfast, bedrooms away from main building.
The breakfast was good the buffet had pretty much everything you would expect. I loved the fudge served with the tea and coffee (nice touch).
The room I was originally provided was not set up as per my booking but the staff reassigned me a room with a double bed not two singles which was much better. I had contacted the property early to ask for an upgrade and the messages implied I would be given an upgrade so I could be near my family however this was not done and I ended up at the opposite side of the hotel and that was very frustrating especially as I had requested to be close to them and agreed to pay the upgrade fee.
Location and room size
Very good
did not use
Value for money was very good
Nice, old hotel set in nice gardens
Free WiFi with no password
Parking available
This was our second visit and we would stay again depending on the price at time of booking
cash not accepted
A bit dated (bed base was peeling/stains in bathroom)
Limited room service menu
Was told (via email), that room service was available but when we tried to order, was initially told we had to go to reception to pay, which completely defeats the purpose?
Had to emphasise we had confirmation of room service and luckily it was resolved but felt like we were being awkward
Room was very nice, we stayed in the Annex , the staff were very quick to deal with noisy guests in the room next door. Convenient stop off when travelling north or south on the M6
Big rooms comfy beds pleasant surroundings friendly staff
Clearly communication with regards to breakfast no where in the welcome letter did it state a price for breakfast just breakfast serving times , so assumed it was included we paid 85 pound for our room through booking for com , and if I was to book again even for a Saturday night like the last week it would include breakfast , so not quite sure why out booking did not include breakfast
Location was good and a good breakfast.
Very run down and in need of upgrade. In my opinion not a 4⭐️ facility. Both rooms we booked as a family were extremely dirty and looked like they had not been cleaned properly. Sheets and towels appeared used and the general condition of the room was very poor for a 4⭐️ hotel. (See pictures)This was reported to reception and resulted us checking out of the hotel a day early.
Lovely period hotel that provides very good facilities
Nothing
Location was good
Room was a bit tatty very scruffy outside the window
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