Mercure Arles Centre Arenes

Hotels
•
Mercure
7.7 (3694 reviews)
1 Rue Emile Fassin , Arles , FR
+33 4 90 49 92 92

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent central location within walking distance of attractions
Friendly, helpful staff
Rooftop terrace and pool
Clean rooms and comfortable beds reported by many guests
Good breakfast and on-site restaurant (often praised)
Secure bike storage / covered parking available
Cons:
Food quality inconsistent; limited demi‑pension/menu options for some
Some rooms are very small or dated; corridors/rooms need refurbishment
Noise/insulation issues between internal rooms in some cases
Parking can be expensive or difficult
Occasional communication/language issues with staff

Categories

Cleanliness
7.6
Generally described as clean (chambre propre, good sized clean room) but some comments about aging rooms, carpets and need for refurbishment reduce score slightly.
Service
8.6
Multiple comments praise friendly, helpful and accommodating staff (great staff, personnel avenant, personnel accueillant); a few notes about limited language skills but overall service is a clear strength.
Location
9.4
Consistently praised as ideal/central and within walking distance of attractions and restaurants across many reviews; location is a major positive.
Room Quality
7.1
Mixed: some comfortable beds and adequate room sizes reported, but also several mentions of very small rooms, dated décor, loud air conditioning and worn carpets.
Amenities
8.2
Good amenities noted (roof terrace with pool, on-site restaurant, in-room coffee machine, secure bike storage), though parking/garage availability is sometimes costly or difficult.
Value for Money
6.4
Mixed to negative: some guests find it good value, but others criticise high prices for the quality (e.g., expensive parking, food at higher-price point than quality).
Food and Beverage
6.9
Mixed reviews: several guests praise the restaurant and breakfast as good, while others report disappointing food quality, limited demi‑pension options and inconsistency in preparation.
Overall Experience
7.4
Overall positive stay driven by location and service, tempered by occasional issues with room size, maintenance, parking and inconsistent F&B; generally a pleasant experience for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Historic Charm and Modern Comforts
The Hôtel Atrium in Arles offers a unique blend of historic charm and modern comforts. Facing the main historic buildings, including the antique theatre, this hotel is a picturesque retreat for travelers.

Rooftop Pool with Panoramic Views
Guests can unwind and enjoy breathtaking views of the city from the rooftop outdoor swimming pool. Whether it's a refreshing swim or simply lounging by the poolside, the panoramic vistas add a touch of luxury to your stay.

Convenient Amenities and Services
From air-conditioned rooms with flat-screen TVs to complimentary WiFi throughout the hotel, Hôtel Atrium ensures a comfortable stay. Indulge in a delicious buffet breakfast each morning or opt for an express breakfast for a quick bite before exploring the city.

Ready to experience the perfect blend of history and modernity at Hôtel Atrium? Book your stay now and explore Arles from a prime location!

Important information:

Please note that the swimming pool is available from May to September.

A private car park with a limited number of 18 spaces is available with additional fee. Reservations are possible upon check-in, subject to availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MRS

Location

Guest Reviews

7.7
Based on 3694 reviews
Cleanliness: 7.6
Service: 8.6
Location: 9.4
Room Quality: 7.1
Amenities: 8.2
Value for Money: 6.4
Food and Beverage: 6.9
Overall Experience: 7.4
M
Michael • couple • au
6
Great staff but food is lacking in imagination and quality.
Pros:

The location was fabulous.

Cons:

The quality of the food was well below the standard of a 4 star hotel. Disappointing quality at 5 star prices.

2026-10-31 • via Nuitee
L
luvmyrabbits • couple • fr
10
2026-10-31 • via Nuitee
E
Elisabeth • family_with_children • at
7
Pros:

Die Lage war toll

Cons:

Sehr kleine Zimmer

2026-10-29 • via Nuitee
C
Christine • couple • de
10
Kurzer Aufenthalt in Arles
Pros:

Lage ideal für Spaziergang in Arles. Sehr freundliches Personal.

2026-10-29 • via Nuitee
F
Franck • couple • fr
8
Très bon emplacement dans Arles
Pros:

Situation géographique idéale pour visiter Arles. On peut tout faire à pied. Nous y avons passé 3 nuits. Chambre propre. Nous étions côté rue mais elle est calme la nuit. Literie confortable. Chambre refaite tous les jours. Douche bien équipée. WC séparé, c'est bien. Coffre-fort. Nous avons pris une formule demi-pension: petit-déjeuner copieux et bien garni. Dîner globalement de très bonne qualité. Personnel avenant. Décor cosy et discret. Nous avons réussi à trouver une place de parking extérieure à proximité, sans passer par le garage de l'hôtel qui est cher (16 € la nuit)

Cons:

Insonorisation intérieure à revoir: on entend les douches, les chasses d'eau et des bruits divers des eaux chambres voisines. La formule demi-pension ne prévoit que 2 plats: soit entrée et plat principal, soit plat principal et dessert. Nous étions habitués à des formules 3 plats dans d'autres hôtels. Un léger différent sur un plat trop cuit (alors que nous avions demandé une viande saignante) a un peu terni le plaisir de la table. Le chef n'était pas en mesure de fournir une nouvelle viande. Etrange !!!

2026-10-29 • via Nuitee
E
Edward • family_with_children • gb
5
2026-10-27 • via Nuitee
S
SB33 • family_with_children • fr
9
Pros:

Superbe hôtel en plein centre d'Arles, tout a été parfait !
Le restaurant vaut le déplacement également.

2026-10-25 • via Nuitee
P
Perla • family_with_children • fr
8
2026-10-25 • via Nuitee
J
Jacques • family_with_children • fr
10
Parfait pour notre halte en descendant la via rhôna
Pros:

Hotel très agréable , personnel accueillant et disponible.
Nos vélos ont été mis en sécurité pour la nuit et rechargés
le petit déjeuner nous a été gentillement offert car nous avions dépassé l'heure du service
C'était parfait

2026-10-23 • via Nuitee
T
Thomas • extended_group • de
7
2026-10-23 • via Nuitee
I
ISAO • family_with_children • jp
9
2026-10-22 • via Nuitee
L
Luca • couple • it
6
2026-10-21 • via Nuitee
K
Kathy • solo_traveller • us
8
Good value.
Pros:

It’s walking distance to restaurants, shopping and museums. The hotel has an onsite restaurant.

Cons:

It was a basic no frills room.

2026-10-20 • via Nuitee
A
Alobaidlii • solo_traveller • qa
1
2026-10-20 • via Nuitee
C
Claire-Lise • couple • ch
8
Découverte de la ville
Pros:

La situation toute proche du centre ville, en face de l'office du tourisme. La terrasse avec piscine sur le toit. Le bon restaurant. La machine à café dans la chambre.

2026-10-19 • via Nuitee
Y
YINGTONG • solo_traveller • cn
10
Pros:

Great location, friendly staff, cozy and warm decor. The hot water s not working at the third night :(

2026-10-19 • via Nuitee
J
jean michel • couple • fr
10
2026-10-18 • via Nuitee
J
Jan Hendrik • couple • de
8
2026-10-14 • via Nuitee
D
DE ODRIOZOLA • couple • es
8
2026-10-12 • via Nuitee
N
Nadine • solo_traveller • fr
8
2026-10-11 • via Nuitee