Novotel London Waterloo

Hotels
•
Novotel
8.3 (3623 reviews)
113 Lambeth Rd , London , gb
+44 20 7660 0674

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable rooms
Cons:
High room service prices
Limited daily cleaning

Categories

Cleanliness
7.95
Some reviews mentioned issues with room cleanliness and daily service.
Service
8.95
Staff received high praise for friendliness and helpfulness.
Location
8.45
Location is generally regarded as good, though some found it lacking in nearby dining options.
Room Quality
7.95
Rooms are described as comfortable and spacious, but some reported issues with amenities.
Amenities
8.45
The hotel offers good amenities, though some found the pricing for services like room service high.
Value for Money
7.95
Mixed comments on value, especially relating to room pricing versus amenities provided.
Food and Beverage
8.45
Breakfast was rated well, but there were some comments regarding the restaurant pricing.
Overall Experience
8.25
Overall, guests enjoyed their stay with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:54

Property Description

Luxurious Accommodation
Novotel London Waterloo offers spacious, air-conditioned rooms with queen-size beds and stunning views of the London skyline. Enjoy internet access, flat-screen TVs, and on-demand movies in the comfort of your room.

Dining and Entertainment
Indulge in tasty international cuisine at Elements Restaurant or grab a coffee or cocktail at Elements Bar, open until 01:00. 24-hour room service is also available for your convenience.

Wellness and Family-Friendly
Unwind at the InBalance Fitness and Wellbeing centre with complimentary access to a sauna and steam room. Families are welcome, with children under 16 staying for free and enjoying perks like Xbox consoles, baby equipment, and a special kids menu.

Experience luxury and convenience at Novotel London Waterloo - Book your stay now!

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Designated guardians must present written authorization (certified signature) from parents.

Please note that the credit card used to book must be presented upon arrival.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 35 per day.

Location

Guest Reviews

8.3
Based on 3623 reviews
Cleanliness: 7.95
Service: 8.95
Location: 8.45
Room Quality: 7.95
Amenities: 8.45
Value for Money: 7.95
Food and Beverage: 8.45
Overall Experience: 8.25
L
landryclan • Business • Los Angeles, California
6
Meh…
Pros:

There must be a special level of hell for poor hotel room designers. The room is very basic with minimal amenities. Shower had only body wash and shampoo; no hair conditioners, body lotion, or shower caps. The mirror is on the wall at a right angle to the sink; the magnifying face mirror is set at the proper height for a tall man. On either side of the modern, very shallow sink is a scant six inches of space for your toiletry bag. Clearly, no one thought that women might stay here. There are no outlets to plug in your phone by the bed, only on the desk on the other side of the room. The overpriced breakfast buffet 21£ is very mediocre. Go down the street one block to the Rise and Dine cafe for a full English breakfast for half the price.

Because the room was booked through a travel agency we were not able acquire any Accor Hotel points (which certainly doesn’t happen with Hilton or Marriott).

The room itself was otherwise adequate but you can do better.

2026-07-25 • via Tripadvisor
V
vanessa • family_with_children • ar
9
Cons:

Deberia tener mas opciones de desayuno para celiacos . Sin gluten

2026-07-25 • via Nuitee
V
Vidal • family_with_children • fr
8
Un bon moment avec mes petits enfants
Pros:

Bien situé proche de Wetminster des bus et métro

Cons:

Un peu regrettable que cet hôtel situé dans beaucoup de pays a du personnel qui ne parle pas un mot de français

2026-07-25 • via Nuitee
M
Mehmet • solo_traveller • tr
6
2026-07-23 • via Nuitee
A
Adeel • solo_traveller • us
10
Pros:

Enjoyed the location, great staff, and clean facilities

Cons:

Could use locks on the shower door

2026-07-23 • via Nuitee
A
Ana • family_with_children • es
10
2026-07-22 • via Nuitee
P
PATRICIA • extended_group • pe
10
Pros:

Súper cómodos

Cons:

Las toallas son viejas y algunas con agujeros, deberían revisar este tema

2026-07-22 • via Nuitee
S
Samanta • family_with_children • it
8
2026-07-22 • via Nuitee
J
Juan Daniel • family_with_children • es
7
2026-07-22 • via Nuitee
D
Dominik • family_with_children • pl
9
Pros:

Doskonała lokalizacja, miła i pomocna obsługa, filtrowana woda na każdym piętrze, codziennie sprzątane pokoje ,kosmetyki w pokojach, dobra restauracja hotelowa

Cons:

Delikatnie ubogie śniadania w porównaniu z hotelem tej samej sieci w Polsce

2026-07-22 • via Nuitee
D
Dick • family_with_children • nl
10
Top! geweldige uitvalsbasis voor een stedentrip in Londen, Aanrader!
Pros:

De gastvrijheid bij ontvangst, keurige kamer, goede ontbijt opties voor personen met gluten intoleranties. Super uitvalbasis voor een stedentrip in Londen. Voor herhaling vatbaar. Helemaal TOP!!

Cons:

Niets

2026-07-22 • via Nuitee
A
Andrea • family_with_children • cz
10
We had a wonderful stay at this hotel. Everything was excellent from check-in to check-out. The room was clean, comforta
2026-07-21 • via Nuitee
M
MariaRosa • family_with_children • es
9
2026-07-21 • via Nuitee
K
Keswell • family_with_children • za
8
2026-07-20 • via Nuitee
A
Antonio • family_with_children • it
10
Pros:

Ottima posizione, i ragazzi della reception meravigliosi, la pulizia iniziale ottima

Cons:

La moquette non è stata pulita nemmeno una volta durante il nostro soggiorno, per il resto tutto perfetto

2026-07-19 • via Nuitee
S
Stuart • extended_group • gb
10
2026-07-18 • via Nuitee
J
Joaquín • solo_traveller • es
10
2026-07-18 • via Nuitee
K
Kubit • solo_traveller • pl
9
2026-07-18 • via Nuitee
F
Francesco • extended_group • it
8
2026-07-18 • via Nuitee
B
Benard • solo_traveller • fr
8
Pros:

La location, le calme, la gentillesse et disponibilité du personnel, la grandeur de la chambre.

Cons:

Pas assez de diversité dans le petit déjeuner.

2026-07-18 • via Nuitee