Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly, helpful and responsive staff
Convenient location close to the centre with good public transport
Good, varied breakfast
Parking available on site
Outdoor pool appreciated in summer (when in good condition)
Some guests found beds comfortable
Cons:
Rooms outdated, in need of renovation
Cleanliness issues reported (rooms, pool, smells in corridors/bathrooms)
Limited or mediocre dinner/restaurant options
Perceived poor value for money / prices high for what is offered
EV charging poorly signed and led to extra/unexpected cost for a guest
Small or basic room amenities in some rooms

Categories

Cleanliness
6.5
Multiple guests report issues: some rooms and the pool appeared unclean or poorly maintained; stains/discoloration and hygiene concerns mentioned. Several reviews explicitly cite not clean enough and unpleasant smells.
Service
9.5
Consistently praised: staff described as friendly, helpful and responsive (early taxi arranged, helpful reception/staff, very friendly). Service is one of the strongest aspects in the reviews.
Location
9
Frequently highlighted as a positive: close to the centre, good public transport connections and easy access to visit the city; ideal location for sightseeing.
Room Quality
6.8
Mixed to negative: several comments about outdated, basic or worn rooms, hard beds for some guests and cold floors; a few guests found beds comfortable but overall rooms feel dated and in need of renovation.
Amenities
8
Mixed: pool is appreciated in summer but some found it small/poorly maintained; parking and EV charging available (but reports of confusing/poorly signed charging and extra costs). Limited on-site restaurant noted.
Value for Money
6.2
Several guests felt price did not match quality (rooms dated, limited restaurant options, parking expensive), leading to below-average perception of value.
Food and Beverage
8.6
Breakfast is frequently praised as varied and good; dinner/restaurant receives mixed reviews (small menu, not exceptional) and some specific lacks (no fresh orange juice). Overall breakfast is a strong point.
Overall Experience
7.8
Balanced impression: very good staff and location with a strong breakfast, but offset by dated rooms, cleanliness/maintenance issues and value concerns; overall aligns with the target score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Luxurious 4-Star Novotel Maastricht

Modern Comforts: Enjoy a spacious room with a seating area, work desk, and satellite TV. Indulge in amenities like a mini bar and tea/coffee facilities.

Convenient Facilities: Benefit from free Wi-Fi, a 24-hour front desk, and a seasonal outdoor pool (May-September). Plus, a special taxi agreement for easy travel.

Family-Friendly Stay: Kids under 12 stay and eat breakfast for free. Make unforgettable memories exploring Maastricht, just 2.8 km from the iconic Vrijthof square.

Book now for a memorable stay at Novotel Maastricht!

Important information:

The hotel has a special agreement with a taxi (EUR 13.50 from/to Graanmarkt or Central Station).

Please note that kids under 12 years old stay for free in their parents room and get free breakfast.

Please note that guests are required to show the credit card which has been used to make the booking, upon arrival. If this is not possible, guests should have an authorization form, signed by the credit card holder if he/she is not traveling along.

When traveling with dogs, please note that an extra charge of € 25 per dog, per night applies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Oct 1, 2026 until Fri, Apr 30, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: MST

Location

Guest Reviews

7.8
Based on 2484 reviews
Cleanliness: 6.5
Service: 9.5
Location: 9
Room Quality: 6.8
Amenities: 8
Value for Money: 6.2
Food and Beverage: 8.6
Overall Experience: 7.8
J
JTOL • family_with_children • be
9
Pros:

Emplacement proche du centre
Personnel sympathique

2026-10-31 • via Nuitee
E
Edel • family_with_children • lu
9
2026-10-29 • via Nuitee
J
James • family_with_children • gb
10
2026-10-28 • via Nuitee
J
Joachim • couple • de
6
2026-10-28 • via Nuitee
J
Joachim • couple • de
6
2026-10-25 • via Nuitee
M
Merel • family_with_children • nl
1
2026-10-24 • via Nuitee
V
Vanessa • family_with_children • lu
8
2026-10-24 • via Nuitee
P
Paolo Sberna • family_with_children • nl
9
2026-10-24 • via Nuitee
L
Louis • extended_group • nl
7
2026-10-22 • via Nuitee
R
Rik • family_with_children • nl
9
Het verblijf was top!
Pros:

Ontbijt was prima; erg gevarieerd. Personeel was vriendelijk en behulpzaam. Bedden waren erg goed.

Cons:

N,V,T,

2026-10-20 • via Nuitee
D
Daniela • family_with_children • nl
10
Pros:

Comfortabwle kamer en vriendelijk personeel.

Cons:

Niets te melden.

2026-10-19 • via Nuitee
C
CHRISTINA ANNA • couple • gr
10
2026-10-15 • via Nuitee
I
Irene • family_with_children • nl
8
2026-10-13 • via Nuitee
M
Maarten • solo_traveller • nl
7
2026-10-11 • via Nuitee
Y
Yana • family_with_children • cz
10
2026-10-08 • via Nuitee
K
Karina • solo_traveller • be
9
Gezellig hotel
Pros:

Jeel aangenaam gevoel reeds van bij de ontvangst. Gezelig decor en uitstekende hygiene. Zeer vriendelijk en behulpzaam personeel

Cons:

Niets

2026-10-07 • via Nuitee
M
Marc • solo_traveller • nl
7
2026-09-19 • via Nuitee
C
Chris • solo_traveller • gb
10
Pros:

Friendly, helpful staff. Even sorted an early taxi to the MECC for me for hyrox

2026-09-18 • via Nuitee
L
Linda • family_with_children • au
10
Had a great stay, staff were awesome and great location
Pros:

Staff were amazing! Room was good and beds very comfortable ☺️

2026-09-17 • via Nuitee
M
Michelle • couple • za
9
2026-09-15 • via Nuitee